Seasons Living

Please note that my father was only there for 3 days. I was not ready for him to be in memory care. I was able to find another community where he was able to move into assisted living which is better for him. I also did not receive much of a refund nor did I hear from executive staff since initially discussing his move out.

My loved one was previously a resident at Canyon Trails and her experience at this facility was okay. The resident/patient care and food could have both been better. Her experience was not terrible, but was not great.

I think that they could improve on their response time when requests for room repairs are made.

Skylark Senior Living was still kind of in disarray when we went to tour. They had construction going on and are trying to get things to look better but I think it is going to take a while. Right when you walk in it is dark and dreary and kind of depressing. The director tried his best, but I just do not think the facility is up to scale yet.

We had A lot of problems getting set up, mostly problems with changes in staff. Things are getting better though. But I would like to see their communication improve.

When we toured this community we felt that this facility did not compare to the facility that we chose for our loved one.

This review is being written 7 months after the visit. The primary reason I didn't consider this for my mother was during the tour, there was one section with a very strong smell of urine. When I commented on it, our guide said, "I didn't notice it." I thought - either she's so used to it she doesn't smell it, or she thinks I have a vivid imagination. Neither reason was acceptable.

Clean facilities and friendly staff. Location was too far from our home and felt too large of a facility for my mom.

Price on Senior Advisor is not accurate. Almost $3000/month for a private room with the minimum allowable level of care. My mom lives here. Some big pluses and some big negatives. Good value and that's hard to find these days. A nice and diverse group of residents so there is a compatible friend for anyone seeking companionship here. Larger than average room size. Great location! Very nice, free guest room. The negatives: loads of staff turnover which is not good for the residents OR the staff. I get the distinct impression that if an employee OR a resident expresses "room for improvement" to management that they are fired or intimidated. In my opinion the medical care has been terrible. Prescriptions not filled in a timely manner and Mom out of drugs on several occasions. Once mom had a cut on her leg- resident physician's assistant stuck a band-aid on it without using antiseptic and Mom got a dangerous infection that became an emergency. Check out Hillcrest Assisted Living 83705 on Indeed.com to see what employees have said about working here.

I felt that Westmont Living was too large for my father and I was concerned about the care in the Memory Unit. I felt it was geared more towards Independent and Assisted Living. The cost was also a concern for me, as your loved ones care and the needs for that care would determine the cost of their stay there as well. I was also concerned because I would have had to furnish my dad's room and many of his daily amenities as well. It was clean and nice just too big.

This community looked nice when we toured it. This community allows pets. It is a little less expensive than the community we chose, however the one we chose was closer to me.

A mid-range property; not luxury but adequate.

So far they are right in the middle. The room they said would be available wasn't available until a month and a half later. They may have been overly optimistic with their assessment of when it would be ready. Overall the staff is very friendly, and helpful, they seem very attentive. I haven't had any issues with the staff. It's as clean as it can be. I'm a little disappointed that it's taken so long for the room to become available. But other than that, and in the long run, I think I will be very happy with them.

They overlook a lot of things. Even though they’re supposed to be watching over the people there. They neglect things unless it’s brought to their attention – if you want something done, you have to remind them, but then they would do it. The housekeeping staff, in particular, was very lackadaisical.

Visited & met with Director. Very stable staff & some younger residents.

Nice but had a urine odor throughout the hallways. Shared rm $2600 mth with 1x deposit fee $2500. Extra $300 if she became incontinent.

We toured a lot of places and out of the ones we saw, we found Canyon Trails to be the least desirable. They were very pushy with us.

Westmont of Brentwood is probably OK for seniors who require an independent living situation or small level of assistance. The facility is clean and well-maintained, and the food is good. However, Westmont is the corporate operator for an independent owner. There have been three executive directors in a year, although the current director is very good and committed. On the care side, much leaves to be desired if the resident is moderately impaired mentally or physically. Family members should carefully understand how much authority and trust they are giving the facility for medical and care decisions. Personal care assistants are minimally trained and turnover in staff is frequent. Medical technicians also receive little training, but have the authority to contact the residents' medical providers without the knowledge of the family. Ambulances are called for minor falls and illnesses, resulting in unnecessary emergency room visits, increasing the stress and costs on the families. Once at the hospital, the resident is on their own to figure out how to get home.

The admin and medical staff are amazing, they have resident ambassadors that help integrate new residents. The dining staff are the only issue I have. The servers are young and unfamiliar with communicating with elderly residents and the cook is fairly useless

Initially good, but three months into stay and they haven't fixed problems they promised to fix on check-in, with several reminders; had a worker using my mom's TV when she wasn't there and without permission; with left body weakness they failed to diagnose a stroke or call ambulance; and recently, a worker asked my mom to write a will to give my mom's dog to the worker