Seasons Living

It all started when they gave the wrong meds to my mom. No care conferences after multiple falls and ER visits with 4 broken ribs . She had a UTI for 5 months before it got treated and after we started getting the state involved as well as the ombudsman they raised her rent with out telling us and then said it was a mistake and then gave her an eviction notice to vacate with in 24hrs . We had to scramble to find another place and hire private care to be with her while she was still at Arbor .... after getting her moved with in 4 days of the notice ,its been 2 months and they still will not refund us our prorated rent for the month of April. This place is a total nighmare for the elderly !!! If you want your love ones to not be taken care of and given the wrong meds then this is the place for them !! I strongly suggest going else where!!

My father was a resident last year and we are now trying to get a detailed receipt for income tax purposes. This has now gone on for 2-3 months, there's been no response to emails. When trying to speak to someone on the phone the individual always seems to be on a conference call or unavailable, and my elderly mother was hung up earlier today. The experience when my father was there wasn't great given the incredibly high costs of being there, the experience since he left is even more of a nightmare.

It looked nice,but problem with medication mismanagement prevented me from staying there. The facility appeared to have an outdated list and i was not able to confirm the correct list. I turned down a medication i no longer need,which led to difficulties and also led to my deciding to leave,plus their attempt to evict me. I left prior to any eviction,and would have fought that if i wished to stay. Under these circumstances i cannot assess living there.

They have inadequate staff. Poorly trained. Terrible management. Food is awful. No place to walk no landscaped grounds. The very few staff that have stayed often work doubles and days off and love the residents.

My Father was put here because he didn’t want to impose on living with us. This place was close by our house. He did not want to join in on the activities, he is a private person. They hounded him every day to join in . He just didn’t want to. Well if he ever did want to , they charge to get him to go down there. He decided that a assistant living place wasn’t for him. So after his 30 days he was going to live with us. We got his final bill. They over charge him 3,500.00. So as his daughter I fought for him. They had things like they dressed him, my fathers never needed that. And the list went on. They would never return my calls : Finally when they did they still wouldn’t adjust the bill. So I called the state in .and their corporate office down south. Told them I taking them to court. We received his refunded $3500.00 It’s all about the money with Westmont Brentwood. .DO NOT TAKE YOUR LOVED ONE HERE! If you do “ CHECK THE MONTHLY BILL”

Don't be fooled by going in and touring, they put on a good show, when in reality, they treat memory care residents like second class citizens. We were told that the resident would be included in activities but they were not. My mom's health declined because of the poor care and the community would accept accountability for it.

Moving out of westmont assisted living After bladder surgery my husband was in the hospital for 39 days Westmont sent a nurse to the hospital to verify that he was strong enough to return to his apartment at westmont Part of the assessment was to have him count backwards from a 100 by 7s The nurse would not allow his wife to be in the room while she did the assessment or they would refuse him return to his apartment at westmont The doctors also called and talked to Westmont that he had no restrictions and could do what he had done before Westmont would not allow him back As we were moving from the facility were were harassed so much we had to call the police They are upset because of the reviews on yelp They are upset that people are hearing the truth about how residents are treated This is not a good place to live

Horrible place to live My husband was injured on the job in 2014 Workers compensation sent him here because of the care required from him We are in our 40s We were told by the new director [name removed] that I am no longer allowed to stay with my husband We are currently looking for an apartment that has a roll in shower however she barged in our room today demanding that I leave I am not leaving my husband You are no longer allowed to take food from the dining room to your room They offer services to other residents but are not allowed to give my husband the Same services They have changed the date and time for cleaning our room and never inform us of the changes Yet he is charged 7k a month My husband is supposed to have a caregiver with him for the whole time he is in the shower Just in case he falls This is an additional charge yet they still leave him unattended because they only have 2 people on call and they get written up if they don't respond in 5 minutes Every time he asks for help they state they have to review his plan to see if they can charge more I have heard them say the same thing to other residents that are on a fixed income They get so scared of being charged more they just stop asking for help

This is a business that has been renovated to lure more residents. The staff is poorly trained and communication is dismal. Residents and families are mislead and charged for services not needed or rendered. Residents seem miserable and most all of the Memory Care residents congregate at the main door trying to leave. Watching them bang on the window is heartbreaking to see. There are so many better choices for your loved ones, please keep looking!

My review is for Memory Care. Unfortunately I would not recommend placing a family member here. There are times when the unit is understaffed and they call in temp help who are not adequately trained. Currently they are trying to hire a director and have had no success in doing so. As for activities, residents are often taken to the activity room and placed in front of the TV. The current activity director needs to do a better job of planning actual activities. The management need to step up and make sure that our family members receive the care that they deserve!

If you're looking for an old building with a mediocre paint job, this is the place for you. If you're looking for a home with good care for your parent, go elsewhere. I've been here from old owners to new. They used to have an old building, but the best elderly care in town with managers that went the extra mile for every patient, stayed late or got extra care when needed. The new owners [Removed] are investors with no experience in health care. They've increased rents and reduced care, staff, activities, medical supplies, and service intentionally to increase the bottom line - their top priority. The new manager [Removed] seems to have no concern for patients, is deft at avoiding direct answers, and lies if necessary to families and state officials. There is no family liason and the few good staff left from the old ownership are ineffective with poor, negligent management. Our parent has become more isolated and withdrawn with the reduced care in just 6 months even though physical condition is the same or better. Strokes go unnoticed, patients are seen with bruises from falling due to wandering without supervision, wheel chair patients left alone in elevators, They make a good show with new paint & nice monthly schedules of activities and meals, but it's lipstick on a pig to cover up the limited care and reduced services. Let your nose guide you - they say. What used to be an old but clean building now smells of bodily fluids in most hallways due to neglect of patient care and accidents in hallway carpets, elevators, and dining room. There are good facilities out there with experience and good loving care, but not here...keep looking!

Had to give one star to post, but I'm here to tell you this place is full of adult children! Nobody knows what they are doing there. [removed] The residents get ignored all the time by the staff not to mention there are rooms that reek with the smell of urine. When you need a nurse if he doesn't like you or know you he just ignores you and then looks at you like he's confused as to why he's even there! Funny when pain meds come up missing and the nurse wont help to figure it because your not a favorite! I WILL NEVER RECOMMEND ANYONE HERE. I have witnessed this with my own eyes for about 3 years I've also seen State come and go more often then residents families and out of those three years they went through 3 Directors. Its a wonder why we are not there anymore and will never go back!

When we were here at first, it was good. Until the nurse left and they got a new one. Pam was out of this world, when she left and they replaced her, the new nurse was awful. When they had a meeting with the residents, the ombudsman was there, they threatened to raise the rates on the residents if they complained. It's been a little while so maybe things have gotten better. It really is the staff that makes or breaks a place.

My father passed away due to the medical incompetence at this home.

Had a family member here couple years ago and one of the RA treated her bad. I would not recommend this place for nobody's loveone.

Since the change in ownership this place has gone down hill. The Executive Director is not friendly at all. They are always short staffed, the only positive thing is the food. I am going to be giving 30 day notice and moving my mother somewhere else after the Holidays. I do not recommend this place.

My mother was dead four months after moving to Parkland directly due to staff not following appropriate safety procedures that they, themselves recommended. Despite earlier conversations with the executive director, nothing was done to educate or address gaps in care. After a fall, about which nobody could explain or provide any specifics, my mother was supposed to be in a wheelchair. An aide left her unattended in the bathroom where she fell and broke her hip. I made several requests to review documentation of the fall, but records were never provided. I was told they don't share that information, although when I contacted the State license agency, I was told they are required to share it. One example of the care provided occurred when I stopped by early one Sunday evening and found my mother dirty, discombobulated and with her room in disarray. Based on her usual demeanor, it was obvious that she was suffering from a delirium. (We later learned that she had a UTI, which does typically trigger a delerium for her. So much for having clinicians on staff.) Staff were sitting on the sofa watching television - without any of the residents. And this occurred while I was there, when they might have at least made an effort to appear to be caring for residents. I learned my mother had been like this before dinner - nearly 3 hours - and nobody took the initiative to clean my mother or the room. I cleaned my mother and helped her change clothes. I was told they were waiting for me to leave then they would clean the room. But I had to ask three times, then waited over an hour for someone, who then they said they couldn't find a vacuum. While disappointing, I thought the executive director would use this as a training opportunity. I was wrong. When I communicated all of this to the executive director, she attempted to make excuses, inadvertently contradicting herself in the process and certainly not expressing concern. To cap off the wretched experience, I was told that I didn't need to know about what happened there as they were "used to it." If my mother is exhibiting unusual behavior, I most certainly do need to know. We were so concerned that we were in the process of researching other places for my mother when she broke her hip. The facility is new and looks lovely. They are very good at keeping up appearances - in more ways than one. I don't want anyone to go through what we went through. If you are even considering Parkland, I would strongly encourage you to visit often, especially at unusual times on weekends and evenings.

Bus/van has broken down multiple times They used to provide day trips for the residents to go places besides the grocery store but that is no longer available They require the residents to call out their own bingo They took away the snacks they used to provide crackers, cookies, granola bars, breakfast bars, bananas, for example now they only offer the same red apples every single day They used to allow you to sit at the dining tables and have lunch and take your left overs to your room Many only eat part of their sandwich and want the rest later That is now no longer allowed now if you want to take food to your room you have to pay a tray fee of 7.00 If you have laundry service your lucky if you get your clothes back the same day The clothes are not folded properly more like wadded up The house cleaners sometimes clean and sometimes never show until you complain When they over water the yard mud will go across the sidewalk making a huge fall hazard For active adults they would provide keys to the side doors to get in and out They changed all the locks and now you have to wait outside after hours for at least half an hour to get in So with people with dogs this causes a huge hardship They increase the price yet take more away

The staff dose not car for your loved one. Lip service is what you will pay for. My father has moderate Alzhiemers. My father had fallen and cut his leg. I discovered his wound on one of my weekly visits, his leg had become infected and painful. I took him to Emergency. His wound was cleaned, bandaged and he was put on Oral Antibiotics. They are understaffed and cannot properly watch there patients or keep their rooms clean. My Father was attacked by another patient and I was not notified.

Very poor care in the memory care side. Residents aimlessly wander in and out of other peoples rooms. Residents are unsupervised. Their activities consist of putting the residents in the great room and turning on the TV. Poor quality food.