Seasons Living

I felt that Westmont Living was too large for my father and I was concerned about the care in the Memory Unit. I felt it was geared more towards Independent and Assisted Living. The cost was also a concern for me, as your loved ones care and the needs for that care would determine the cost of their stay there as well. I was also concerned because I would have had to furnish my dad's room and many of his daily amenities as well. It was clean and nice just too big.

This community looked nice when we toured it. This community allows pets. It is a little less expensive than the community we chose, however the one we chose was closer to me.

A mid-range property; not luxury but adequate.

So far they are right in the middle. The room they said would be available wasn't available until a month and a half later. They may have been overly optimistic with their assessment of when it would be ready. Overall the staff is very friendly, and helpful, they seem very attentive. I haven't had any issues with the staff. It's as clean as it can be. I'm a little disappointed that it's taken so long for the room to become available. But other than that, and in the long run, I think I will be very happy with them.

They overlook a lot of things. Even though they’re supposed to be watching over the people there. They neglect things unless it’s brought to their attention – if you want something done, you have to remind them, but then they would do it. The housekeeping staff, in particular, was very lackadaisical.

Visited & met with Director. Very stable staff & some younger residents.

Nice but had a urine odor throughout the hallways. Shared rm $2600 mth with 1x deposit fee $2500. Extra $300 if she became incontinent.

We toured a lot of places and out of the ones we saw, we found Canyon Trails to be the least desirable. They were very pushy with us.

Westmont of Brentwood is probably OK for seniors who require an independent living situation or small level of assistance. The facility is clean and well-maintained, and the food is good. However, Westmont is the corporate operator for an independent owner. There have been three executive directors in a year, although the current director is very good and committed. On the care side, much leaves to be desired if the resident is moderately impaired mentally or physically. Family members should carefully understand how much authority and trust they are giving the facility for medical and care decisions. Personal care assistants are minimally trained and turnover in staff is frequent. Medical technicians also receive little training, but have the authority to contact the residents' medical providers without the knowledge of the family. Ambulances are called for minor falls and illnesses, resulting in unnecessary emergency room visits, increasing the stress and costs on the families. Once at the hospital, the resident is on their own to figure out how to get home.

The admin and medical staff are amazing, they have resident ambassadors that help integrate new residents. The dining staff are the only issue I have. The servers are young and unfamiliar with communicating with elderly residents and the cook is fairly useless

Initially good, but three months into stay and they haven't fixed problems they promised to fix on check-in, with several reminders; had a worker using my mom's TV when she wasn't there and without permission; with left body weakness they failed to diagnose a stroke or call ambulance; and recently, a worker asked my mom to write a will to give my mom's dog to the worker

We toured Pennington Gardens Assisted Living and Memory Care when searching for a Memory Care facility for our loved one. The cleanliness of this facility was poor. Also, the person that I had the tour appointment with was unprepared.

The Wheatfields is a beautiful place, however do not let the decor fool you. Yes, every tour will always be what you want to hear. The Relations Coordinator told false statements about the care she would reciever in memory care. I went to visit one time and seen they only had one r.a. on each side. The activities director then was very helpful and was always concerned about all the residents. Come to find out she no longer works there, and I could never get answers about her laundry or housekeeping complaints we had because we never seen any management back there. The activities director was always making sure she would resolve the problems and next visit she did! After having a friend of the family live there, I came to find out her medication was not giving at the right time, she feel a few times at night so that shows me overnight crew is not watiching over them. Every visit we had the activities director was very nice and i felt comfortable talking to her than anyone else. She was on top of things and they need more people like her on the floor! This place is not organized! Always short staffed, and I come to also find out that they treat the staff like crap! They get rid of the good employees, that is always why they have new management every year! Coming from a friend of the family who has a loved one there!

Have been to Westmont 3 times now. Toured the assisted living apartments and had lunch in the dining room. Was not impressed the food was terrible, I've had better tasting, quality and presentation at Black Bear Dinner. Very outdated facility. Memory care went there 2 times, just saw people sitting around. Was told both times on our visit that my parent could go there. Well then they called week later and said no he couldn't go there. Then received another call next day and said yes. At this point I questioned their LVN as to why all the going back and fourth she was apologetic but really couldn't give me any answers. I'm glad we didn't go there, because after touring other facilities, I saw the staff interacting with the people that live there. Brookdale and Sunol Creek Ridge are great facilities and they both have accepted him.

My mother-in-law lived here before we moved her to a different community, and we were not happy with the the place. They gave a great first impression, for example, they offered to help her move in all of her belongings. Once she was booked to move in, they did not keep this promise. There was a great lack of consistency and communication. We could never seem to find out what she was up to and the community failed to keep us updated often. In a matter of two years, the community had a change in management three times! We lived over three hours away, and this was difficult without a good level of communication. They even "misplaced" her wheelchair at one time. The food was also dreadful and the wait staff was awful. We ended up moving her and have been much happier since.

All patients are together, which was somewhat depressing. Nice pool area and outdoor garden. Dining area reminded me of being in a diner.

Staff is good but corporate management's priorities after "picture perfect" remodel and hiring of sales staff is being guestioned by staff, residents, and their families. One elevator has been working sporadically and has now been out of commission for a few months forcing patients with limited, i.e. "painful" mobility and their caregivers and family make very long walks to elevator on other side of building and back to get to dining room, lobby,activities etc. Not sure why corporate team doesn't hire an outside company to fix/replace.

It all started when they gave the wrong meds to my mom. No care conferences after multiple falls and ER visits with 4 broken ribs . She had a UTI for 5 months before it got treated and after we started getting the state involved as well as the ombudsman they raised her rent with out telling us and then said it was a mistake and then gave her an eviction notice to vacate with in 24hrs . We had to scramble to find another place and hire private care to be with her while she was still at Arbor .... after getting her moved with in 4 days of the notice ,its been 2 months and they still will not refund us our prorated rent for the month of April. This place is a total nighmare for the elderly !!! If you want your love ones to not be taken care of and given the wrong meds then this is the place for them !! I strongly suggest going else where!!

My father was a resident last year and we are now trying to get a detailed receipt for income tax purposes. This has now gone on for 2-3 months, there's been no response to emails. When trying to speak to someone on the phone the individual always seems to be on a conference call or unavailable, and my elderly mother was hung up earlier today. The experience when my father was there wasn't great given the incredibly high costs of being there, the experience since he left is even more of a nightmare.

It looked nice,but problem with medication mismanagement prevented me from staying there. The facility appeared to have an outdated list and i was not able to confirm the correct list. I turned down a medication i no longer need,which led to difficulties and also led to my deciding to leave,plus their attempt to evict me. I left prior to any eviction,and would have fought that if i wished to stay. Under these circumstances i cannot assess living there.