Seasons Living

There are a lot of excellent services and our dad is very happy with care, activities and food. He is a religious man, so Sunday services give him extra support. He has made friends and enjoys the outings. His health has improved since moving in. His apartment is comfortable and well maintained.

The reason the care services gets a 3 is it seems that baths are to infrequent. Also for the for cost it is very expensive. Food and activities are great. Maintenance crew is great! Keeping with bathing schedule or families having access to know when laundry, showers, meds were given. Like online portal account for families would be helpful, that way families know when things were done

I like how it seems to be a whole community versus a skilled nursing or hospital-like facility. They seem to have a variety of activities and are open to suggestions for more. People are moving about throughout the day, so I think it provides a lot of opportunity for interaction with other residents. I really like the director(Jason) and dining staff. The PR gal, [name removed], left about the same time we signed the contract, which was a bummer, but she was a big reason we visited the facility in the first place.

Overall the staff is friendly and listened to and was interested in addressing concerns we had. Dennis, the caregiver manager is very caring and skilled in his assignment. He was available to listen and discuss concerns. The facility is nice and clean. Most of the staff appear caring and interested in providing great care to the residents.

I really like this place for the activities, but the care plans are too vague and for the money, are really expensive for the quality of care you receive. It makes me wonder if it is the CNA staff. The staff do as little as possible. They have to be told every move to make, or the resident does the work the staff is supposed to do. Maybe more training? For a simple Assisted Living with a care plan that includes meals and activities, it is great. I feel the care plan is too expensive for what you get in return. The kitchen is very cheap. The drink machines break down a lot. There is little variety in the meals. The breakfast plates are cold, which makes the meal cold. The popular meals on the menu run out before the meal time ends. So, if the resident comes on the end of the time frame, they are not able to receive the popular entrée. The kitchen staff do not like to use the steam tables because they are hard to clean? The dinner plates are heated. The staff gets a lot of complaints, but do nothing to change. When confronted, the staff has a lot of excuses. In fact, all the staff here is full of excuses when confronted and do nothing to change, or alleviate the problem. The housekeeper does minimum care, spot clean, sweep, and vacuum the middle of the room. She only does more if specifically asked to. The communication with the family is tell them what they want to hear, and change nothing. I have a lot of changes. The biggest one is re-evaluate the budget. Especially on the kitchen and meals. This place is the least expensive place I found, but I guess you get what you pay for. Cheap, especially the staff and care plan. I really like this place for the atmosphere, the service and care, not so much. I would not recommend this place if the resident needed any care above meals and help if you fall. Maybe for medicine regiment.

And area that Arbor Village at Hillcrest could improve on would be to have more staffing. Also they could have better use of digital environment for the residents. However with those improvements I would recommend Arbor Village at Hillcrest to other families.

The staff they did have at Westwind was very well trained and very compassionate. There just wasn't enough of them.

Staff is refreshed every two weeks on latest techniques on Alzheimer's and dementia residents. Very friendly and professional staff. Great communication from manager of the staff on my mothers condition from week to week. Residents able to share rooms to keep cost down. Lots of daily activities. Only improvement is to make it easier to schedule an in house appointment with the hair stylist. Nothing else negative to say than the hair stylist. Great community and staff. We are very happy about our experience with Canyon Trails.

We had a positive tour at Canyon Trails. I liked the people there. Since they didn't offer fall protection technology, I was just concerned about my loved one's safety as a fall risk.

Always keep an eye on your loved ones and monitor, make you presence known and Canyon Trails will report back quite well.

We chose Westwind Memory Care because of the close location and they accommodated my budget and were willing to work with us on the price. One thing that I think they could improve on the quality of the foods, I don't think they serve enough fresh fruits and vegetables, it is a lot of starches. Overall I would absolutely recommend them to others.

This is a very nice community for your loved one. My loved one is very happy here and it is worth checking out if you are looking for a place for your loved one. My loved one feels like this community has good vibes and the feeling that she was looking for, she knew this was where she was supposed to be.

I would tell my friends that it is a good community. The activities had happy hours on Friday with music, balloon toss, art and crafts, and bingo. The nurses and aides were ok, They seemed overwhelmed to me. I feel they were overworked.

Computers were down so [name removed] called, answered my questions and sent me some videos so I could see the unit and the property. Mom and Dad could stay together, but if needed later memory care is next door. Kitchenette in room seems adequate. Nursing would still have to approve mom in assisted living are with Dad, but since she can't wander should be fine. Covid test and quarantine but can be together.

Toured the facility today. [name removed] was very informative and helpful.

[Name removed], Community Relations Director, is spunky and interacted with every resident! Facility includes memory care.

This facility is generally good. We had to remind the staff to provide some of the promised care for the first several weeks. All is going good now.

We felt we belonged to this "community" on our first visit. Very friendly, nice mix of people - singles and couples, too. Staff is very caring and helpful.

Had a wood floors, new, had fountain.

Nice facility. Liked the location. Accommodations were a little dated, but renovations were being made. Nice courtyard area.