Seasons Living

I really like this place for the activities, but the care plans are too vague and for the money, are really expensive for the quality of care you receive. It makes me wonder if it is the CNA staff. The staff do as little as possible. They have to be told every move to make, or the resident does the work the staff is supposed to do. Maybe more training? For a simple Assisted Living with a care plan that includes meals and activities, it is great. I feel the care plan is too expensive for what you get in return. The kitchen is very cheap. The drink machines break down a lot. There is little variety in the meals. The breakfast plates are cold, which makes the meal cold. The popular meals on the menu run out before the meal time ends. So, if the resident comes on the end of the time frame, they are not able to receive the popular entrée. The kitchen staff do not like to use the steam tables because they are hard to clean? The dinner plates are heated. The staff gets a lot of complaints, but do nothing to change. When confronted, the staff has a lot of excuses. In fact, all the staff here is full of excuses when confronted and do nothing to change, or alleviate the problem. The housekeeper does minimum care, spot clean, sweep, and vacuum the middle of the room. She only does more if specifically asked to. The communication with the family is tell them what they want to hear, and change nothing. I have a lot of changes. The biggest one is re-evaluate the budget. Especially on the kitchen and meals. This place is the least expensive place I found, but I guess you get what you pay for. Cheap, especially the staff and care plan. I really like this place for the atmosphere, the service and care, not so much. I would not recommend this place if the resident needed any care above meals and help if you fall. Maybe for medicine regiment.

And area that Arbor Village at Hillcrest could improve on would be to have more staffing. Also they could have better use of digital environment for the residents. However with those improvements I would recommend Arbor Village at Hillcrest to other families.

The staff they did have at Westwind was very well trained and very compassionate. There just wasn't enough of them.

Staff is refreshed every two weeks on latest techniques on Alzheimer's and dementia residents. Very friendly and professional staff. Great communication from manager of the staff on my mothers condition from week to week. Residents able to share rooms to keep cost down. Lots of daily activities. Only improvement is to make it easier to schedule an in house appointment with the hair stylist. Nothing else negative to say than the hair stylist. Great community and staff. We are very happy about our experience with Canyon Trails.

We had a positive tour at Canyon Trails. I liked the people there. Since they didn't offer fall protection technology, I was just concerned about my loved one's safety as a fall risk.

Always keep an eye on your loved ones and monitor, make you presence known and Canyon Trails will report back quite well.

With activities, the outings are a 5/5. In-house activities are a 3.5 It's still a new building and staff but getting better. Overall it's a very nice place for Mom . Everyone is nice and helpful.

We chose Westwind Memory Care because of the close location and they accommodated my budget and were willing to work with us on the price. One thing that I think they could improve on the quality of the foods, I don't think they serve enough fresh fruits and vegetables, it is a lot of starches. Overall I would absolutely recommend them to others.

This is a very nice community for your loved one. My loved one is very happy here and it is worth checking out if you are looking for a place for your loved one. My loved one feels like this community has good vibes and the feeling that she was looking for, she knew this was where she was supposed to be.

Brother & I both like the facility. We thought the rooms were nice and the facility was well maintained. The location was good and close to both of our homes. Facility was clean. This remains a consideration for my mother to come and visit to seek her thoughts.

The staff are all friendly and caring. The price is comparable to any other community in the area. My parents enjoy the staff, dining, and some of the activities available during the pandemic.

We chose this facility because of the overall look of the facility and the fact that most of their staff members had been here for a very long time. The administrator had been here for over 20 years and that really stuck out to us. The room sizes here are very nice, my mom has been in 2 different sizes and both were great for her needs. The dining room here is beautiful and the food is decent as well. Overall, it is a tough time for care facilities and we appreciate Pennington Gardens and they have done a great job.

Toured the facility today. [name removed] was very informative and helpful.

This facility is generally good. We had to remind the staff to provide some of the promised care for the first several weeks. All is going good now.

My mom stayed here for about a week. It’s a much older facility, built in the 50s I believe, and originally it was senior living apartments. Just from the small amount of time she was there, I liked them. I liked the size of the rooms because they were bigger than a few other places we had looked at and the kitchenettes in the rooms were much more spacious. There were lots of big trees around and it just looked nice. I wasn’t able to have a whole lot of interaction with the staff there because when I had brought her, I was leaving for vacation. They seemed friendly enough, though, and she didn’t complain about her stay. She said everything went okay.

My loved one is very happy here. She is doing the activities and enjoys the social events. The staff is friendly and nice. The community is clean. We both enjoy the food it is very good. I am happy with the choice we made.

Canyon Trails was a very nice and brightly decorated community that we toured. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community based on my parents being able to transition into memory care.

I have no complaints about how things are going for my mother since she made the move into this community. She absolutely loving her new living environment which is most important to me. My mother has been participating in many of the activities they have to offer as well as getting her hair done every two weeks. Bingo and the poker seem to be her favorite with her new friends that she has made. Overall I am very pleased with her experience and would recommend it to anyone.

I had a wonderful tour of Canyon Trails. The place was very clean and well maintained. The tour guide was friendly and helpful, it was a good experience to tour.

My parents live here. The maintenance man works very hard to keep everything repaired Tiddy. The housekeepers work very hard to clean and be friendly to everyone. The food is great, love the salad bar and soup of the day! Not from a can but made with fresh ingredients. The activities are fun and very organized. Ursula is very personable and so is Wes. Wes reads to the people with vision problems. The management team work very hard to keep everyone safe and deal with everyday problems of a senior. Loss of memory, loss of friends and just loss. It takes a lot of action to keep 100 people safe and assisted. The care givers are true caregivers. They truly care and go over and above to help. Two nurses RN Kathy and Lpn Marcus, friendly and dedicated to the residents. Please stop by and meet the marketing lady Becky. She helped with my mom and dad with insurance questions, and lots of other questions. They are also being renovated with new paint flooring ect.