Seasons Living

We toured Pennington Gardens Assisted Living and Memory Care when searching for a Memory Care facility for our loved one. The cleanliness of this facility was poor. Also, the person that I had the tour appointment with was unprepared.

The Wheatfields is a beautiful place, however do not let the decor fool you. Yes, every tour will always be what you want to hear. The Relations Coordinator told false statements about the care she would reciever in memory care. I went to visit one time and seen they only had one r.a. on each side. The activities director then was very helpful and was always concerned about all the residents. Come to find out she no longer works there, and I could never get answers about her laundry or housekeeping complaints we had because we never seen any management back there. The activities director was always making sure she would resolve the problems and next visit she did! After having a friend of the family live there, I came to find out her medication was not giving at the right time, she feel a few times at night so that shows me overnight crew is not watiching over them. Every visit we had the activities director was very nice and i felt comfortable talking to her than anyone else. She was on top of things and they need more people like her on the floor! This place is not organized! Always short staffed, and I come to also find out that they treat the staff like crap! They get rid of the good employees, that is always why they have new management every year! Coming from a friend of the family who has a loved one there!

My mother-in-law lived here before we moved her to a different community, and we were not happy with the the place. They gave a great first impression, for example, they offered to help her move in all of her belongings. Once she was booked to move in, they did not keep this promise. There was a great lack of consistency and communication. We could never seem to find out what she was up to and the community failed to keep us updated often. In a matter of two years, the community had a change in management three times! We lived over three hours away, and this was difficult without a good level of communication. They even "misplaced" her wheelchair at one time. The food was also dreadful and the wait staff was awful. We ended up moving her and have been much happier since.

It looked nice,but problem with medication mismanagement prevented me from staying there. The facility appeared to have an outdated list and i was not able to confirm the correct list. I turned down a medication i no longer need,which led to difficulties and also led to my deciding to leave,plus their attempt to evict me. I left prior to any eviction,and would have fought that if i wished to stay. Under these circumstances i cannot assess living there.

They have inadequate staff. Poorly trained. Terrible management. Food is awful. No place to walk no landscaped grounds. The very few staff that have stayed often work doubles and days off and love the residents.

Had to give one star to post, but I'm here to tell you this place is full of adult children! Nobody knows what they are doing there. [removed] The residents get ignored all the time by the staff not to mention there are rooms that reek with the smell of urine. When you need a nurse if he doesn't like you or know you he just ignores you and then looks at you like he's confused as to why he's even there! Funny when pain meds come up missing and the nurse wont help to figure it because your not a favorite! I WILL NEVER RECOMMEND ANYONE HERE. I have witnessed this with my own eyes for about 3 years I've also seen State come and go more often then residents families and out of those three years they went through 3 Directors. Its a wonder why we are not there anymore and will never go back!

When we were here at first, it was good. Until the nurse left and they got a new one. Pam was out of this world, when she left and they replaced her, the new nurse was awful. When they had a meeting with the residents, the ombudsman was there, they threatened to raise the rates on the residents if they complained. It's been a little while so maybe things have gotten better. It really is the staff that makes or breaks a place.

I was immediately turned off during our tour with Pennington Gardens. I felt like they were not listening to me, they immediately wanted to put my mom in the area where residents needed the most type of care and it was very institutional and that it not what my mom needed, she is still very independent.

My father passed away due to the medical incompetence at this home.

Had a family member here couple years ago and one of the RA treated her bad. I would not recommend this place for nobody's loveone.

Since the change in ownership this place has gone down hill. The Executive Director is not friendly at all. They are always short staffed, the only positive thing is the food. I am going to be giving 30 day notice and moving my mother somewhere else after the Holidays. I do not recommend this place.

My mother was dead four months after moving to Parkland directly due to staff not following appropriate safety procedures that they, themselves recommended. Despite earlier conversations with the executive director, nothing was done to educate or address gaps in care. After a fall, about which nobody could explain or provide any specifics, my mother was supposed to be in a wheelchair. An aide left her unattended in the bathroom where she fell and broke her hip. I made several requests to review documentation of the fall, but records were never provided. I was told they don't share that information, although when I contacted the State license agency, I was told they are required to share it. One example of the care provided occurred when I stopped by early one Sunday evening and found my mother dirty, discombobulated and with her room in disarray. Based on her usual demeanor, it was obvious that she was suffering from a delirium. (We later learned that she had a UTI, which does typically trigger a delerium for her. So much for having clinicians on staff.) Staff were sitting on the sofa watching television - without any of the residents. And this occurred while I was there, when they might have at least made an effort to appear to be caring for residents. I learned my mother had been like this before dinner - nearly 3 hours - and nobody took the initiative to clean my mother or the room. I cleaned my mother and helped her change clothes. I was told they were waiting for me to leave then they would clean the room. But I had to ask three times, then waited over an hour for someone, who then they said they couldn't find a vacuum. While disappointing, I thought the executive director would use this as a training opportunity. I was wrong. When I communicated all of this to the executive director, she attempted to make excuses, inadvertently contradicting herself in the process and certainly not expressing concern. To cap off the wretched experience, I was told that I didn't need to know about what happened there as they were "used to it." If my mother is exhibiting unusual behavior, I most certainly do need to know. We were so concerned that we were in the process of researching other places for my mother when she broke her hip. The facility is new and looks lovely. They are very good at keeping up appearances - in more ways than one. I don't want anyone to go through what we went through. If you are even considering Parkland, I would strongly encourage you to visit often, especially at unusual times on weekends and evenings.

Please take the time to visit 2-3 facilities so you have a better perspective . Spend time walking around observing beyond the very guided tour . Ask questions of the aids and staff . Pay attention to the condition and smells . Are the residents clean and tidy ? Someone gave me great advice .. look at their fingernail , teeth and glasses , if those things are clean and maintained .. you know they are well cared for. If you take the time to compare You will quickly see that Hillcrest may not be the best choice .

This place has got to be one of the worse staffed facilities I have ever seen. Only 2 nurses for 100 people? What a joke. Having an RN on staff to oversight is good for marketing, but where are they when the people need them? Spread too thin. The CNAs who pass the medications don't seem to understand what is going on most of the time as well as they should. The administrator has to ask the kids passing the medications about everyone, she doesn't even know her own residents!?! Mom loved this place 3 years ago. What happened? The staffing needs to be increased, or competent. I don't know how the nurses are able to keep up with what they do, but at least they seem to know what is going on.

UNDER STATE INVESTIGATION AGAIN ! Soooo poorly run . carpet dirty and gross , rooms are smelly and the administration is a joke those gals don't know what they are doing , so unprofessional ! Aids and Med tec just give you blank stares when you ask questions or request something .

They were so friendly on the tour and made lots of promises , then we moved mom in and it was a big mistake ! The place is dirty and gross ! carpet is horribly stained throughout the building , residents with stained dirty clothes and the rooms smell of urine . mom's call light goes unanswered . Her health has declined and she has lost weight . She feels put off by the administration . The food they feed them is horrible and unhealthy . The staff is always too busy sitting around talking to be of any help to mom and they miss her meds !! They don't know what they are doing , blank stares when you ask a direct question . Seem they are all friends who are there to just hang out become irritated is you press the issue . The administration is aloof never interacting with the residents unless your visiting . Apathy is the word that comes to mind. when i brought things up to the Administrator she was very defensive and rude . Refusing to even negotiate what we were asking for. an earlier comment about it being run by a bunch of high schoolers is dead on, right up to the administration . VERY unprofessional in the way they speak, act , dress and handle the issues . Her office looks like a teenagers room. Seems they will tell you just about anything to get you to sign a contract . Go somewhere anywhere else would be my advice !

Zero stars. But I had to give one star for this review to go through. Worst place ever. Sure ... They all look good on a tour and all the residents that you SEE look like they are enjoying themselves. But what goes on behind closed doors ... My mother was a resident for over 3 years until she passed away. Towards the end she was unable to walk. Hillcrest assured me they could take care of her. Her room smelled of urine constantly. After her death, the administrator was let go. This was about the fifth one in 3 years. I lost count, as well as so many nurses and turnover of caretakers. [removed The point is -- you really don't know until you get there and the level of care really needed.