Savant Senior Living

The community is usually clean. The staff is friendly. We looked at several senior living communities. We didn't like any of the places we saw until we saw Pacifica. It was homey, in a great area, and a smaller community, which we liked. Two weeks before my mother was supposed to move in, they had us switch her to memory care where the rooms were much smaller and she had to share a bathroom, which we did not like. We went and visited later after my mother moved in and saw the residents sitting and watching TV, which had very violent programming on, which is not what we felt was adequate care. We never saw any "dementia" program in place and we felt even if there was, it was not necessary as for my mother's care. We felt we were paying significantly more a month for care that was not appropriate for my mother. After we decided to move my mother out, it took a long process to get her community fee back since she was there for less than a few months. Eventually we were able to get it resolved, however, the whole thing left a sour taste in our mouths.

We were very disappointed with the Meridian staff. [Name removed] was very nice and knowledgeable about the community and the tour was fine. We scheduled to have lunch and that was a mistake. [Name removed] took us to a private dining room and said she would be back to talk to us, but she never came back. A nice man from the kitchen came in to see what we wanted to drink and we chose water and lemonade. The water was typical Riverside water (not good) and then we waited for the meal. The room was hot and we were left alone. Lunch finally came and the food was very disappointing. Dry turkey, dry stuffing and overcooked zucchini. My wife went to the kitchen and asked for gravy, and a nice lady from the kitchen brought beef gravy. The stuffing was salty and then the gravy was even more salty. I would rate that meal a 1 on a 1-10 scale. We finished the meal and then a nice man came in (can't remember his name) - he is the concierge there. We talked for a bit and then we left. We honestly couldn't wait to leave and wish we wouldn't have opted to have lunch. The other communities we have visited all have meal options and when we asked about that we were told there are no other options.This was just a bad experience and there's no way I would want my mom to live here.

I toured this facility while looking for a place for my loved one. This community is just depressing and smelled really bad. The overall feeling is like a nursing home and I didn’t like it. While on the tour, we were rushed through everything. I’m sure they were knowledgeable but they didn’t give me enough time to ask questions. To me, it looked like they didn’t have enough staff. I would not recommend this facility.

I toured this facility while looking for a place for my Father. The building itself looked wonderful and the staff seemed very responsive. The residents all looked happy and the food looked great. However, the maintenance needed some help. There was broken wood on the railings and the handrails in the showers were just towel bars bolted to the wall. I was really concerned that if my dad moved in, he would get really hurt. I would not recommend this facility to other families.

My loved one is here currently. It’s been a little rocky and I’m not sure if it’s the right fit for them. It seems like there isn’t enough staff on hand but for the most part, it seems like they’re easy to communicate with. However, my loved one has had a few falls since being there. My biggest concern right now is that they wear the life alert necklace and whenever they press the button, there have been times where it has taken an hour before the staff has come to check on my loved one. They are supposed to check on the residents every 20 minutes and from what I’ve seen, that’s not been happening. The facility seems to be okay cleanliness wise. My loved one is on a schedule to have their room cleaned once a week, on Saturdays, but when I’ve been in there the very next day it doesn’t look like it’s been cleaned or even touched. I’m not sure what’s going on there but other than that the building itself seems to be clean. I have an issue with the people that do the laundry though. They aren’t paying attention or sorting the clothes the right way and that’s causing some colors to bleed into others, white shirts turning pink, etc. The food is another issue, which was a big deal because my loved one is vegetarian. When we went for the tour, they prepared a nice meal for my loved one to sample and it was fine. But ever since then, it’s been difficult for them to follow through with that. I think we’ll be looking for a different community.

Initially, when you go out there and talk with the people that run the community about moving someone in there, they’re very agreeable and willing to meet with you. But once you start deciding to move someone in, the miscommunication drops off immensely. An incident took place recently after my loved one moved in. He wound up in the hospital and the facility didn’t contact me for a couple of days. I only found out because I received a call from the doctor at the hospital. They were at least straightforward to me about the fact that he would require specific care after leaving the hospital and that they would not be able to provide that care. He’s wound up having to stay in the hospital longer than what was needed. When I’m there, everything looks clean. My loved one thinks the food is fine, though it doesn’t look terribly delicious to me. They have a few activities to participate in. In the main dining room, they have social clubs that I’ve seen people in. There were a couple of reasons why I chose this place, but it boiled down to the fact that there was availability and the cost was reasonable.

No curb appeal. Didn't want to go in. My husband had been there before for work and was not impressed with the facility or the staff.

This facility did not meet the standards or environment I would want my mother to live in. The neighborhood was not desirable.

Like the location, but the building looks old and there are gardens or a pool

Our 93 year old mom was forced to move after having memory loss. She was a resisdent for 5 years and considered this home. She was and is devasted. Director Chrstine's response was 'she'll get over it". Where is that sales person compassion Christine? The care givers were never told about the move, were also upset and didn't see the need. While moving her furniture we found mounds of dirty tissues and mouse/rat droppings along the walls. We asked several times to please paint the bathroom walls and clean the carpet. It was never done.

I have spoken to my mother and sister about whether they have been introduced into the community and made to feel welcome. I was told that a lot of time would be spent doing that. It did not happen. As a result, I am inclined not to give this please a favorable report at this time.

Beautiful facility but also too expensive and too big. Mom would be lost there and not use the amenities. Too far from friends, family, shopping.

The physical space was depressing, very dated. Except for front of building views were into the windows of dated apartment buildings or parking lots. Balcony areas were shared between 2-3 residents and tight fit for any chairs.

Similar to my feelings about Courtyard Plaza, I did not like how this facility was for both assisted living and memory care. I prefer the facilities that are just for memory care so that the residents are able to move about more freely. The facility was beautiful and very clean, but the outside area was just a patio and there were no trees/plans

I thought that was horrible. It just seemed like more of a skilled nursing facility than anything else. It was dark and dreary and I didn't really care for the lady that I spoke with. I didn't like that she was saying negative things about other places. It would have been very depressing for my mother to go there. It was just not an option. I would never have taken my mother to see that place.

The memory care unit was very dark and dismal. All the furniture was old and beat up. Fresh paint and minor repairs greatly needed. Staff seemed unorganized and they never could get ahold of the person I was suppose to meet. They activity director who showed me around was very nice tho.

Pond is all fenced off.. building in directly inside a RESIDENTIAL area. not sure about walking C out there

not bad

The food IS discusting; and the meatloaf CAN AND DOES get you a fast trip to ICU. They hire people WITH NO TRAINING. There is mold throughout the building and the 3 owners don't care. The grandmother who fell outside was a friend of mine. The doors ARE alarmed to ring in Wellness, but the staff ignores them. They also run out of medications by not ordering in time; this includes insulin.

This place is awful. They never clean, patients are suffering and staff doesn't do enough to help, the employees are both rude and ignorant, they charge alot but its like living in prison..no TVs, no phones, no buttons for nurses for the residents in emergency if they need to reach them downstairs...it looks like they never clean, they are not compassionate with the residents...its like they just want money but dont care about the residents. Read the google reviews theres so many complaints...all these people complaining cant be lying! Yet instead of being professional about it and helping the situation improve the owners are ignorant and rant on arguing when people make complaints like big bullys! The owners need to take responsibility stop bullying people like big bullys and instead start fixing stuff here! Theres alot of problems here and thats ignorance on the owners and staff they cannot except their flaws and just fix the problems!!!!!!