Runk and Pratt Senior Living Communities

My loved one had a particularly bad experience. I know not everybody here does. Because it's memory care, there are a lot of variables that are outside of everyone's control. But there are certain standards of care that should be met. Some staff members were very concerned about her well-being, and others were so unconcerned that they didn't report they had found her on the floor in the bathroom in the middle of the night (and she doesn't even walk). It wasn't reported to shift change or to our family. She didn't receive any sort of assessment after she was found, at least not anything that was reported. The fall was recorded in a book, but nobody knew anything about it. They finally did x-ray her hip about 12 hours later, and the femoral head was severed. I understand there are so many factors involved. It's memory care, and things happen. I just don't feel like their staff is well enough trained. And ultimately it's the patients who suffer the consequences. I think this is probably a better place for ambulatory people or those who aren't a fall risk.

I would rate this community above average compared with others in Lynchburg. However, the quality of meals offered would have to be poor. There are many complaints about having too many meals that are Mexican or Spanish or Italian style. Most of the meals are chicken, fish, or pork with fancy names and sauces due to the quality of food, I rate this community low.

My loved one was a high fall risk. The staff at R&P at Forest were unable/unwilling to keep an eye on him to prevent falls. He went to the emergency room with head injuries multiple times during his short stay there. This facility is set up more like an assisted living facility, which was not a good fit for most patients with dementia. I do not recommend this facility if your loved one is not very independent.

Runk and Pratt at Liberty Ridge leaves the patients in their rooms, except for meal time and occasional check-in. Which may be okay for some residents, but not those with high fall and aspiration risk, like my father. Activities staff does not invite or assist getting all of the residents to activities. Staff has 'hiding places' out of the sight of cameras, and they do not answer call bells promptly. The facility is clean. No odor at all. My father really enjoyed the food. The management was friendly. The care takers were friendly, but at least half did not speak English, which was a huge issue for myself and many of the residents I observed.

They are struggling with Covid and keeping enough staff. Some staff not vaccinated.