Runk and Pratt Senior Living Communities

Very thankful to have this facility for our mom.

Most of the staff is very caring. Very clean facility.

Thank you for allowing us to visit our loved one again!

Great people.

Very good. Good service.

I like the way everyone helps me - the aides are very helpful. [Names removed] especially.

As a whole, very food. As in every place nothing can be perfect. They try hard and try very hard to do best for their residents. Glad I'm here.

The residents need more activities, to stimulate their minds. They hired a new activities director, so hopefully the activites improve. The food seems to be edible, which seems to be hot and well balanced. It is very expensive. They treat my loved one, with respect, an dthe people seem to be nice. Also, I am greeted whenever I enter the facility, which is nice.

This rating is largely due to skilled staff shortages, and general lack of communication regarding my mom. The front desk has frequent staffing issues, and my phone calls to the facility often go unanswered, sitting on hold. My mom has had several falls, and all unwitnessed by staff. The general state of the facility is very good, but I have noticed a downturn in the quality of food served. The rooms are adequately sized and kept clean by staff.

The staff also get to know their patients and their personalities and how to interact with them on a daily basis which is also comforting. The facility is great for patients with dementia and Alzheimer's because it is a lock down facility and it is comforting to know that they are safe inside the building.

Runk and Pratt at Liberty Ridge is a beautiful facility. The doors open and you see beautiful furniture and decorations for each season. Reminded us of resort living while we traveled the world. Our personal room is outdated with a dirty beige carpet and a pale oak vinyl flooring. For some reason the staff turnover is often and leaves us feeling vulnerable. They hire help that is not properly trained and they cannot understand or speak English. No one is comfortable asking for personal assistance and we finally feel comfortable with the aides and then they are gone. The meals or not desired by many of us, served cold, without condiments, no real comfort meals that we are use to eating at home. I desire fried chicken, mashed potatoes, cornbread and buttermilk, pinto beans, navy beans, fresh squash with tomato biscuits, cucumbers and vinegar...Not many of us desire black beans, soggy chicken, Mexican dishes or quiche. I expected more of a restaurant experience from what I was told. The cleanliness of the rooms has diminished to almost non existent. We are going to see if we can hire a housekeeper to sweep, vacuum, mop and dust weekly. They do change our sheets, take our laundry down and bring it back up folded. We do seem to have a good medical physician, therapy department onsite. We are thankful to be here and not in a nursing home where most of our friends spend there last days. We have discussed with many friends the cost here. We feel it is fair but you do have maintenance fees once a year and the cost of care increases yearly. Hopefully if you pick here you will have family to come and visit ( it still gets lonely) take you out to visit the lovely area and who will surprise you with good food sometimes

I thought the community looked like they may be understaffed and my mom would not get the care she needed in her condition. Immediately was impressed with [facility removed], and I was right in choosing them for her care.

My mom was here for 58 days. While she was well it was a nice place. Good people and good programs. Excellent food though there was a need to eat in shifts due to overcrowding. After she got Covid it was difficult for her to recover. On Friday I told them she needed to see a nurse or doctor. I was told the nurse practitioner was scheduled for Tuesday. On Saturday she was bad enough to send by ambulance to the hospital where she stayed nine days. I certainly could not return her to Runk and Pratt knowing their limited nursing help. But of course she was charged for 4 weeks that she was not there. If you are healthy and like a small place it’s good.

They are understaffed which is the reason we gave them some lower ratings, it was difficult to find the staff when you needed them. However everything there was very kind and really did try their best.

This community was really nice it just did not feel like it was a good fit for our loved one.

Very expensive

Rating questions answered above.

Friendly staff

Employees friendly sometimes shorthanded. Have some trouble getting info about loved one.

The aides and support are constantly revolving and totally understaffed to the point they simply cannot take care of all the clients properly.