Runk and Pratt Senior Living Communities

We transferred our mom to this facility [time frame removed] as restrictions from the pandemic were being lifted. From the beginning of our experience, we received stellar care. The Director of the facility actually picked my sister and mom up from the airport to assist with the transfer-way beyond the call of duty! He went out of his way to ensure that our mom assimilated to the facility by checking on her frequently and making her feel special. We are so very grateful for his care and assistance in helping our mom transition. As many facilities around the nation were adjusting to post-COVID norms, so has POL. I have seen that they've struggled with finding and maintaining staff, which has made it hard to provide continuous care. However, I have also seen their efforts to hire personnel who go above and beyond to support their residents with care, compassion and dignity. Working with people who have Dementia can be very difficult, but POL staff seem committed to kindness and appropriate care for their residents. The new Director who was recently hired seems to understand the challenges of Dementia and how to provide quality care. Having a background in Hospice as a RN, she has the qualifications and experience she needs to implement her vision of quality care for her residents. As siblings we are grateful that our mom is in this safe space where she receives the kind of care she deserves.

It has been a good experience overall. The apartment is great. One thing is the lighting in the bathroom, it would be nice to have an overhead light in the shower. And my loved one wishes there were more food options.

This is a nice looking community. The administrative staff is quite friendly and helpful. The apartments seem very nice. The food is good with choices for the residents to choose from. The care needs some improvement with additional staff being hired. There 180 residents in the community. There are times that the care is delayed or non-existent due to the shortage of staff. Some of the staff and residents have a language barrier and this has a cause for concern due to the residents not being able to understand or hear the staff. There are times that the residents are having to plead for bathing assistance. The family is concerned what will happen as our loved ones may need additional care in the future. There are quite a few activities available for the residents to participate in though.

Our family had an in person tour and it was a really nice community but just priced a little to high

One of the big things that really sold us on Runk and Pratt is the fact that they have a doctor on-site for the residents, we love the fact that our loved one does not have to travel to appointments. They also offer transportation to the VA which was another huge added feature. No matter what we needed we can pick up the phone and call them and there is always someone there to get things done and are quick to address any issues. We do wish they had more of a meal selection, they only offer one meal option with an additional alternative menu but we wish they just even offer a second option. Our loved one does not always participate in the activities but when we are there visiting, from what we can see of the activities they look fabulous. We would recommend this community to other families based on our experience.

I would encourage you to keep looking at communities. Runk and Pratt has a nice atmosphere, and most of the residents seem happy here. The community is lovely. The only thing I don't care about is that there isn't enough land to have outdoor activities for residents. They have a few concrete porches for the residents to stand outside, and there isn't a place to put rocking chairs for the residents to use.

I had a good tour experience with Runk and Pratt. The location was further than we were looking for and we were looking for a place that had all inclusive pay so we knew what we would be paying each month.

Of all the facilities we checked out in the area, this was by far the best one. With that being said, there is a shortage of staff members and I feel like the quality of care has gone downhill. They have not been able to follow through on the promises that were made in the beginning when moving in. I would not say that Runk and Pratt is a bad place, it is just not what we were expecting. All of the staff members that I have interacted with have been very friendly and [name removed] at the front desk has been especially amazing. If you are checking out this facility, just make sure to ask every question you have, get an answer, and write it down.

We chose this facility at the time because of the activities that they had to offer and my parents had friends who were already living here. They have various sizes of rooms, but they seem pretty adequate for what they needed. The only negative we had was that they seemed to be consistently short staffed. As far as administration, my parents had long term care insurance, and they were always 2-3 months behind. It is a beautiful facility an the nursing staff and med techs were fabulous and took great care of my parents. Overall, I would recommend.

Everything fine. I like doing puzzles. I can go right outside my room in a rocking chair.

I like it when I can get out and go places. I like it because I can lead bible study.

Parents expressed how great the staff were in helping to make the visitation possible. Good job!

Clean. Neat.

My mother has lived here on AL since May 2018. We are comfortable that she is safe aging in place.

Great place

Very nice to come inside and see my mom face to face. Best it can be at this time.

Margaret seems to be well taken care of. Thank you for all you do!

have lived here approx. 6 months. Food is good, people are always friendly and helpful.

Good visit. So nice to see family members up close.