Runk and Pratt Senior Living Communities

Food is OK, probably typical for an institution. Apartment space good, my parents are in a two bedroom with two baths. Maintenance and cleanliness are good. We have one complaint - the management will not make a special accommodation to allow my dad to setup a simple wire antenna for ham radio, blaming it on insurance. This seems unreasonable as there is no risk of danger or unsightliness. We offered an approach that would not alter the building in any way. It just seems to us to be a cop out.

I really like the administrator. Feel by in large the staff is responsive to his needs and he loves the attention. My biggest concern is getting someone on the phone. They do not answer the front desk after about 4pm. I get no one frequently on the nurses choice on the phone. Especially on weekends and evenings. Phone rings 20 times then message comes on to leave name and telephone number and someone will call you back. He has been there for 6 weeks and no one has ever called me when I leave messages. I have discussed with the administrator. They have also gotten his diabetes under the best control it has been in a year. He also complains less about food and have not had to bring in.

Everything is pretty wonderful except they need more staffing, a 21st century emergency/ help call system (not one from the 80s), and to actually fix some of the entertainment equipment. I would recommend to others. They have a beautiful facility & great food

[name removed] was very helpful in taking care of several issues we encountered; hospital bed not in room as requested & bathroom not wheelchair accessible. Facility is clean & common areas nicely decorated. Staff helpful when I had questions. We chose this facility as near a family member, cost was reasonable & they had an opening when needed.

Overall experience was positive and a great transition to the next level of care. The front office staff were amazing as was the administrator! They helped us, the family, walk through the process of my mother's diagnosis and showed her compassion. The staff was greatly overworked but always showed kindness to the residents. The staff being the CNAs and nurses.

Runk and Pratt bought it this past Summer. Some of the longer term residents have some complaints about changes, but I'm not clear on the specifics. We've had no issues thus far (3 months). Good value for independent living. . My parents have been there 3 months, this is the first retirement community they have lived in. So far, they are satisfied with it.

I would recommend. My mother has really enjoyed the socializing. We were attracted to them because of the cost.

The meals are not always great but some meals are really good and they have good activities. We are liking it here.

The heart of the staff at Liberty Ridge' Runk and Pratt wonderful. They are compassionate and patient. Though no senior care residence is perfect, they love the residents as they would their own family. They are also very welcoming to family. The dining director excellence and dining facility's cleanliness as well as the activities director's hard work, love and fun planning great activities are way above par. I'm very grateful for our decision to have our family at Runk & Pratt's Liberty Ridge.

The staff at Pearls of Life are kind, patient and generally seem to take good care of my mom. My only concern is the medical care my mom has received. They discourage maintaining relationships with my mother’s primary care doctor in favor of a physician paid by Runk and Pratt. Despite numerous reports by me of significant ankle and calf swelling, it took nearly 2 weeks for the facility physician to visit my mom. Medical care seems ok once provided. I do intend to maintain PCP relationship as much as possible. The facility is clean, my mom says the meals are good, and they encourage residents to participate in activities.

I feel like mom has had a good experience so far; at time, it has been a bit difficult to see that not a lot of staff is around the stations to monitor what is going on with the residents. That to me, is concerning especially with the elderly, but I also understand that it is not a “nursing care facility.” Knowing my mom is happy makes me happy.

My mother-in-law really likes it there which makes us happy! The communication from the assisted living could be better and we have brought that to their attention! There are quite a few activities provided for residents, but she only goes to BINGO. These facilities are all too expensive, but this one is more reasonable than any in the area we live in.

I live In a different state, so this review is based on the feedback she has shared with me. Overall she is happy, loves the people and staff. The facility is fine and the food is very basic and could use some work. Very friendly atmosphere and great activities during the week.

Staff are very friendly and eager to help. Housekeeping -room was always clean and facility clean. Family moved everything in, but I left a lot of furniture and the people were fine with that. They said that they will get rid of it, which made it easy for us. My loved one didn't like the food, but it looked good and had a variety. She just couldn't eat due to her mouth being sore and inflamed. She was at the facility for 5 weeks before she passed. I would recommend it, it's one of the best that my husband and I looked at. It could have been a fun place, if my loved one wasn't so ill.

We transferred our mom to this facility [time frame removed] as restrictions from the pandemic were being lifted. From the beginning of our experience, we received stellar care. The Director of the facility actually picked my sister and mom up from the airport to assist with the transfer-way beyond the call of duty! He went out of his way to ensure that our mom assimilated to the facility by checking on her frequently and making her feel special. We are so very grateful for his care and assistance in helping our mom transition. As many facilities around the nation were adjusting to post-COVID norms, so has POL. I have seen that they've struggled with finding and maintaining staff, which has made it hard to provide continuous care. However, I have also seen their efforts to hire personnel who go above and beyond to support their residents with care, compassion and dignity. Working with people who have Dementia can be very difficult, but POL staff seem committed to kindness and appropriate care for their residents. The new Director who was recently hired seems to understand the challenges of Dementia and how to provide quality care. Having a background in Hospice as a RN, she has the qualifications and experience she needs to implement her vision of quality care for her residents. As siblings we are grateful that our mom is in this safe space where she receives the kind of care she deserves.

It has been a good experience overall. The apartment is great. One thing is the lighting in the bathroom, it would be nice to have an overhead light in the shower. And my loved one wishes there were more food options.

This is a nice looking community. The administrative staff is quite friendly and helpful. The apartments seem very nice. The food is good with choices for the residents to choose from. The care needs some improvement with additional staff being hired. There 180 residents in the community. There are times that the care is delayed or non-existent due to the shortage of staff. Some of the staff and residents have a language barrier and this has a cause for concern due to the residents not being able to understand or hear the staff. There are times that the residents are having to plead for bathing assistance. The family is concerned what will happen as our loved ones may need additional care in the future. There are quite a few activities available for the residents to participate in though.

Our family had an in person tour and it was a really nice community but just priced a little to high

One of the big things that really sold us on Runk and Pratt is the fact that they have a doctor on-site for the residents, we love the fact that our loved one does not have to travel to appointments. They also offer transportation to the VA which was another huge added feature. No matter what we needed we can pick up the phone and call them and there is always someone there to get things done and are quick to address any issues. We do wish they had more of a meal selection, they only offer one meal option with an additional alternative menu but we wish they just even offer a second option. Our loved one does not always participate in the activities but when we are there visiting, from what we can see of the activities they look fabulous. We would recommend this community to other families based on our experience.

I would encourage you to keep looking at communities. Runk and Pratt has a nice atmosphere, and most of the residents seem happy here. The community is lovely. The only thing I don't care about is that there isn't enough land to have outdoor activities for residents. They have a few concrete porches for the residents to stand outside, and there isn't a place to put rocking chairs for the residents to use.