RSL Management Group

Not the right fit.

Brookstone is a very nice and clean place. The staff were all kind and professional. It was more institutional and highly regulated and we were looking for a place with more flexibility. But if that is something you need, I think it would be a great facility for that.

One of the things I have noticed is that the first day I was there they sent residents in for lunch, by the time everyone was seated they sat there for almost an hour before the food was brought to them with no drinks. When they were served they were on very cheap paper plates and plastic silverware, so I do think the food service could be improved. I know they are short staffed, but they do really have some great staff members that work here as well.

This was a really good tour there was just another community that had more to offer for my loved one care wise.

The staff is really nice. And it's a clean facility. I don't think they give enough care to the patients, change diapers enough, etc., but that's me. But the staff really are very nice, and so are the people who live there. My loved one seemed to like the food. He actually ate everything, which is unusual for him. They do offer activities if you choose to participate.

Our family was able to do a virtual tour and our experience was okay. Their system was not working as well as what they had hoped so they didn't take us around the community. They were able to show us pictures, but we decided it just wasn't the place for our loved one.

The management is inadequate, The maintenance has not been kept up over the years. The current manager does not have much satisfaction and remote and doesn't try hard enough in my opinion. there is no advance planning in this community. I would not recommend this community to others based on my experience.

My mom was only there for a respite stay while we were on vacation for a month. My mom had a hard time adjusting and I think the the staff could have done more to help. They were informative during the intake process and they did answer my questions but they were not pro active when it came to care. I felt she was safe while she was there. The food was okay. The community was a little plain compared to other options in the area. It would not be my long term pick for my mom.

Friendliness - 4(staff) & 2(administrative staff). My mother was unable to walk down to eat & they just let her drink ensure everyday. What I saw was a 4 but my mother did not participate. Not pleased with way mother was treated. Charged us for 2 extra weeks after my mother passed away after falling at Crescent Landing and we had already emptied the room while she was still in hospital. The facility seems great for someone able to take care of themselves but not for someone that should really be on the memory care part. That's where my mother was supposed to go but they changed her after she was admitted

I was not at all pleased with the facility. They have had a change in staffing and things might be better now. With the new upper management hopefully things will improve!

I would never recommend them to anyone. My loved one passed away 2 years ago this month and I sent a letter to Brookstone and copied you and their parent company about his care or lack of care. I never heard back from anyone. There were too many issues to list. He was left unattended. Room never cleaned. Mold on air-conditioning unit. I went every day and hospice came 3 times a week. I did all his laundry. He would be left in wet sheets and clothes until I arrived. Finally was able to find another place after 3 months at Brookstone. His final months were a nightmare and I still relive them

They were understaffed and as a result, my mother fell and fractured a hip and that hastened her passing. It's a nice place, the staff is caring. They WERE understaffed at the time of her injury and that's something people should consider.

The few positives are the facility was very clean. They had great food. And they offered plenty of activities. However, the staff is not attentive to the residents. They don't check on them. There is no follow-up when you try to reach out to the nursing supervisor or director. They just don't return calls or emails. They did not follow up properly with me or my loved one after she fell and had a concussion. Essentially the care staff hide all day, and we had to learn where to find them when we needed them. They were not readily on the floor or easy to find. The facility is not adequately staffed. There was only one caregiver for the whole floor in assisted living. And the staff who are there do things like go and sit in their cars or lay down on the couches.

They still owe me a refund and I have not received it. I took my father to the hospital because he was dehydrated. The staff was friendly but the CNA's did not chart liquid or food intake. My Dad was lost one time in someone elses room. I never saw anyone mop or clean the rooms or bathrooms. Food SUCKED! i am mad that I never received my prorated refund.

Dark, small memory care unit. On bottom floors. Same cost per month as more modern places.

This place is an unmitigated disaster. This building is filthy!! The director is in way over her head and the nursing is not even up to basic state regulations. Surprised this place has made it so long, but heard numbers have been steadily decreasing. Stay clear! You can thank me later.

It may be easier to point out the positives, rather than publish a novel about the problems at this facility. When I first walked in, the entrance smelled like a skunk… if you know what I mean… Our tour guide was rude and pushy, constantly cutting me off during our conversation. It came off very desperate. Aside from the employees, the building was not kept up. They were renovating one section during our visit, so maybe things will improve. However, I will not be returning to the Pinnacle for as long as upper management stays the same.

This facility has very poor management starting from the top. They were unprofessional during our visits and seemed to have no control over the community. I felt bad for the residents that had already moved in.

A relative is a resident in the memory care unit. The staff is rude for the most part, there are some pleasant staff. But, they question what you have brought and tell you NO Candy, NO more books, NO cokes. For God's sake, this person deserves the right to die by chocolate if she wants, she eats her regular meals so WHAT IS THE PROBLEM? The staff will not help if this person can't get the t.v. on, they don't provide toilet paper! If this relative (or any others there) can't remember things, how are they going to know to ask their guardian or family member to bring t.p.? For the amount of money she is paying to be there, you would think the staff would cater to her, but alas, it doesn't happen. They even took her phone away when they thought we were calling too much! I proved that it was her calling me, not the other way around and had to get lawyers involved to get the phone back. I don't have guardianship over my relative and it breaks my heart to see her there.

Do not send your loved one they are not watching your loved one ,I pulled my mother out do to head nurse !place went down hill she let go good help hired staff who play games on cell phones and take cigarette brakes every 10 minutes There are other reasons I took mom out I tried to have the issues taken care of But they didn't care DON'T SEND LOVED ONE HERE !!