RSL Management Group

There nice people here. They do try to help out just not enough staff to do everything. They try to get everyone involved in the activities which is good. The studio apartments are kind of small, the 1 bedrooms are a better size.

4.5 We have had a few little issues, but over all it has been great. Yes, I would recommend Brookstone Assisted Living community to other families based on the experience so far.

I'd say it was a caring place at all levels - very responsive to individual needs. In our case I think laundry 2x a week (or more) would have been better. Maybe present cost options for laundry if more needed each week. This was primarily because [name removed] was incontinent.

The place is very nice. The staff is friendly, they keep the residents entertained with activities. Its clean. I only had one issue when the wound my dad had was not attended to for two days, but it was immediately abated. Also, I wish they would give family members the code to access the place after business hours

This facility is quite nice and I heard many good things from the other residents and their families. The ONLY complaint I have is that within the first 3 days my dad was there his dentures went missing. We were never able to locate them, so he had no teeth for the 3 weeks he was there before he went into hospice.

They just had a full changeover of the nursing staff (Director of Nursing was let go then all nurses left), they hired a new Director of Nursing and they've been using agency nurses for the last few months for coverage. They held a hiring event and are re-staffing with full time nurses. I've seen a decline in care, communication, and knowledge since the [name removed] was let go and the nurses quit. They are rebuilding and I'm hoping it improves because I can't move my mom because she's too far declined to move her. I've heard the new [name removed] is good and is working on closing the gaps. They have not been meeting my mom's medical needs that I'm paying [amount removed]extra for monthly.

I like the fact it is designed for people with memory issues. It would be an improvement if visitors were given a daily code to exit and enter the fenced in outside space. I have and do highly recommend, it's a great community.

Very clean nice place. People were great to work with. Had a little problem with paperwork for moms long term care insurance but they got it fixed. Would recommend this facility. Very easy to get to and they have wonderful views.

I liked the value for cost. The cleanliness was a plus. I toured several places. The location suited my needs in relation to other places within easy driving distance. I liked the appearance.

They have about an 8/1 ratio of residents to staff. Many of the caregivers are very attentive and care for their residents but they cannot keep eyes on every resident at every moment. They are required to check on them every 2 hours but it is much more frequent than that during the day. The staff and directors are very knowledgeable and provide comfort (hugs, pats, and good listening). The directors are available on weekends and return my texts/calls promptly even when they are out of the building. They are understanding, show compassion to family members, and work with us as a caring team to find solutions to challenges. The facility has recently remodeled one whole wing and replaced carpet with nice looking wood floors. This helps keep the halls cleaner. The common rooms feel like a home with living rooms, cozy dining area and lots of natural light. The light is soft and ambient, not sterile. The man that helps with maintenance is kind to help with many jobs such as hanging TVs and picture frames, and moving furniture. There are thumb locks on the resident doors if a resident wants to shut the door and lock it (because it's difficult to keep other residents from coming into others' rooms and touching/taking things) but the caregivers prefer the doors open and residents to not be in their rooms all day but to participate in activities. The caregivers have ability to unlock doors. There is a very nice walking path outside but a family member must accompany the resident. Each resident's room has its own heat and ac. Another one of the best things about this facility is that they have nurses there on staff. So it is easy to be seen without having to leave.

Overall the staff is very nice and caring, they took the time to get to know my mom and understand her needs and personality/behaviors. The care services provided meet my mom's needs regarding nursing, general caretaking, and specialty services (Speech therapy as an example). The cleanliness is okay but could be improved. I've noticed the microwaves appear to never have been cleaned, the public restrooms are often not as clean as I'd like, the hallways smell like urine at times. The other area that is just average is the food, it is okay but not fresh and very full or preservatives. I would not choose to eat it if it was offered to me. It is a good value for the cost and the staff truly care about my mom and her well being.

The facility is conveniently located and is in a safe location across the street from a nursing and rehab facility and just down the street from a cancer treatment facility. Administrative staff are fairly easy to get hold of by phone, email, or text and are easy to get to. Dining room staff are very friendly and accommodating.

Staff is very friendly and seem genuinely caring toward its residents.

Brookstone was a great place for my dad he ended up at North Hills for a bit and they were fantastic! He died during his stay at NorthHills and they were just awesome after he passed, very caring and helpful, There were a couple of people at Brookstone that were very helpful and caring with my dad, but there did seem to be lots of turnover there.

There have been several different Managers and owners of Brookstone, which means different payment methods required and also means more time figuring out new payment methods. Staff is very nice. Housekeeping didn't check the fridge daily and it had rotten food in it. The toilet had a leaking seal and wasn't fixed until I saw it ,smelled it and brought it to their attention. Also the bathroom wasn't cleaned regularly, as promised. Because of all of those things, the room smelled horrible and I had to go to Management. The move in was simple, me and a cart. The meals are fair and desserts are really good. I recommend the facility. I think that if I lived nearby and was able to visit regularly, the housekeeping issues would have been resolved earlier.

I would highly recommend! We feel like our dad is in the best place he could be. He loves the food and he is taken care of very well. I have recommended it to a few others, as the need arises, and one referral actually ended up choosing it. Also several of my friends parents or relatives have been or are there now.

I was in a difficult situation and they provided the respite care I needed for my father quickly and compassionately. I would recommend to others. Staff is very caring. Compassionate and patient.

My father is in their memory care and while he can be argumentative the staff members are patient and work with him as best as they can. They are better when him than I am .

The staff is very friendly and helpful, but sometimes too timid. Mostly lovely Marshallese people. They are very caring and capable. With my father's Dementia, they need to tell him instead of ask, such as today is your shower day, not do you want a shower. Let me help you to the bathroom instead of do you need to use the restroom. The meals are good quality and there's a nice selection of choices for each meal. The activities are lacking, but the Activities Director tries hard to provide opportunities. Dad's room is usually clean, however I've been known to clean the bathroom on their off days. It is cleaned by them once a week or as needed. There has not been much need for communication, as I am here with him 4-7 days a week. I would recommend this facility to others. There are some residents who have been here 7-15 years and wouldn't go anywhere else. They are happy and very content with their care.

We toured Brookstone and it was number two on our list of top choices. If my loved one's Dementia progresses, we will probably move her here. The assistant that I worked with during the tour was very nice. I spoke with the Director by phone but he never followed up with us.