RSL Management Group

Based on our experience with Brookstone we would recommend this community to other families.

This was a nice community, it was more expensive then we wanted.

I think everything they promised us in the beginning has been true. They did not have an activities director for a while and I think that was detrimental because there were not many group things offered during that time. They have since hired someone new though and seems to be doing a great job.

The staff are very kind, and the prices are affordable. He's close to his doctors office and the amenities are a great bonus. Overall, they provide good care, good prices, good location, and good staff. Overall, I am very happy with our experience.

Our tour with The Brookstone went great! The people who we met with were wonderful and answered all of our questions. Unfortunately, they just did not have the type of care that my loved one needed and so the facility did not match what we were looking for.

Overall the facility is very clean. It's updated. The apartments are a nice size, and they're very well maintained. The staff is responsive and caring. I really have no complaints whatsoever. My mom loves her apartment. It's in a beautiful setting, and it's a large apartment with lots of natural light. She really feels at home there.

We have been very happy with our experience with Brookstone Assisted Living.

There has been a lot of turn over which has made a lot of changes in the community. It is hard to get a relationship going or getting to know someone when there is so much turn over and change in staff. My loved one is happy that we are at this facility as opposed to other facilities. She is as happy as she has been through this whole process. If there is some more stability with the staff and the ability to create a routine things would be even better.

The Pinnacle has a cottage type vibe and I really liked it, it seems homey. It is a beautiful facility and I really liked the girl I spoke to initially. She was not able to be there during the tour due to a family emergency so the staff did not know that I was coming. The staff to patient ratio here seemed low which made me nervous.

You have to judge the facility for yourself. Room sizes are adequate, The food is average but they do have a variety. The grounds are well maintained and they do have a place for folks to go outside. I would recommend this community.

They have had a lot of turnover rate, which we believe it is probably due to COVID. For the two months we were able to visit, it is just adorable it is probably one of the warmest and coziest places we have seen. The women at the front desk are wonderful, and the value is phenomenal. Our loved one loves the staff and she has a favorite care giver that she sees at night. From our understanding the care services seem fine. The moment our loved one needs anything they are very quick to communicate with us. Our loved one does enjoy their pet therapy day,

I toured a lot of places. For the price and the environment, Woodland Heights was the best option in the area. It is an age in place community which was a big factor for us. My dad started as Independent and he can add services as needed. The rooms are good sizes, my dad is a large man and he had a large bathroom. They have a lot of floor plans. It takes a little too long when you request a repair to your room. The food is good but my dad says sometimes it is cold. Outdoor space is great, they have great view.

My mother is doing well since her move into Woodland Heights. Everything is fine and they are taking good care of her.

This is a very nice facility with a nice staff. We liked it but felt it was not the best fit for our relative. I would recommend it highly for any woman who enjoys visiting with others and would love tea time in the afternoons.

Dad has been at Brookstone now about seven years or more and likes it quite abit. Hes fallin quite a few times and they ve always been there to help him. Everyone is friendly and easy to get along with. They seem to go the extra mile to meet his meal needs. By now , he knows almost everyone of the residents and staff by name, and enjoys the outtings and trips they go on from time to time. Right now this seems to be the place he needs to be. Anonymous

My Mother has been at Brookstone for about a year. They have been helpful and kind to her special needs. It is a good environment for seniors as they find they need a bit more help doing things that used to be routine. The casual dining and activities have made it a good place for Mom.

My loved one was previously a resident at The Pinnacle of Louisville and the overall experience for her at this facility was okay. The food was not good. The friendliness was good. The Pinnacle of Louisville was a nice place, but we had issues with the care and with the caregivers.

The first part of his stay at Brookstone was pleasant. The last part of his stay was hard. His disease progressed and he was a more difficult resident. But the doctor assured us this was nothing out of the usual for the disease. There was a significant staff change and the new employees were not as skilled in helping him. They were very short staffed. I don't know if I could recommend them. Our end was not a great experience but I'm sure there are not many of the same staff still working there. Someone else could go there and have a completely different experience.

I'm currently a resident at Woodland Heights and the experience has been okay. If my rent is raised by the same amount as last year, I will have to move.

The facility is grossly understaffed, especially on weekends. It's a fine place if you only require level I care, but not for levels above that. Staff was responsive to the call button, but it took between 1-5 minutes. There is one housekeeper for the entire facility. My loved one's room was cleaned once a week, though with his incontinence it needed more. Bathroom always smelled of urine because the toilet had leaked and seeped into the vinyl flooring. Shower was small, and sink was not usable for a wheelchair-bound resident. Soiled laundry was often just left in the laundry basket. I understand they are under management at present, and they are trying to make it all Level I care. Communication with family was adequate. Meals are fine. Move in was fine. I would not recommend this facility unless it makes drastic changes.