RSL Management Group

I would not recommend the Brookstone. Staff is nice and friendly, but overall, it is an older facility that reminds me of a nursing home, not Asst Living. We are looking to move her into a newer facility with more amenities. At the Brookstone, the automatic front doors have never worked. There was a sign up for weeks saying the fire alarm/sprinklers weren't working!! My mom still does not have a mailbox of her own. I know that sounds minor, but for what we are spending monthly those everything should work and be in top condition!

The amount of staff is limited at The Pinnacle of Southaven. However, the staff that they do have are friendly and always have time to talk about the community members. The communication with the family is sparse. My brother's health declined rapidly and no one informed me. It was by chance that we were able to see him before he passed. The food is good and individualized. My sister in law is always clean. I would like more activities and outside time. That would require additional staff. I would recommend the facility to others based on individual needs. Memory Care is a difficult area to rate.

We are grateful that they took us and my loved one has a beautiful room with a nice big window, bathroom, and kitchen area. The value for the money was better than any other place we could find as well. It is in a beautiful location. You walk in the facility and it is beautiful and they have a very nice dining room area that you can see. They are short staffed so that has affected some things, they are using a lot of temporary staff. I love the facility and all of the staff that are there have been wonderful.

I was not really fond of this community. The tour was fine and the person that lead us around was great and very attentive.

Not the right fit.

Brookstone is a very nice and clean place. The staff were all kind and professional. It was more institutional and highly regulated and we were looking for a place with more flexibility. But if that is something you need, I think it would be a great facility for that.

One of the things I have noticed is that the first day I was there they sent residents in for lunch, by the time everyone was seated they sat there for almost an hour before the food was brought to them with no drinks. When they were served they were on very cheap paper plates and plastic silverware, so I do think the food service could be improved. I know they are short staffed, but they do really have some great staff members that work here as well.

The staff is really nice. And it's a clean facility. I don't think they give enough care to the patients, change diapers enough, etc., but that's me. But the staff really are very nice, and so are the people who live there. My loved one seemed to like the food. He actually ate everything, which is unusual for him. They do offer activities if you choose to participate.

Our family was able to do a virtual tour and our experience was okay. Their system was not working as well as what they had hoped so they didn't take us around the community. They were able to show us pictures, but we decided it just wasn't the place for our loved one.

The management is inadequate, The maintenance has not been kept up over the years. The current manager does not have much satisfaction and remote and doesn't try hard enough in my opinion. there is no advance planning in this community. I would not recommend this community to others based on my experience.

My mom was only there for a respite stay while we were on vacation for a month. My mom had a hard time adjusting and I think the the staff could have done more to help. They were informative during the intake process and they did answer my questions but they were not pro active when it came to care. I felt she was safe while she was there. The food was okay. The community was a little plain compared to other options in the area. It would not be my long term pick for my mom.

I was not at all pleased with the facility. They have had a change in staffing and things might be better now. With the new upper management hopefully things will improve!

I would never recommend them to anyone. My loved one passed away 2 years ago this month and I sent a letter to Brookstone and copied you and their parent company about his care or lack of care. I never heard back from anyone. There were too many issues to list. He was left unattended. Room never cleaned. Mold on air-conditioning unit. I went every day and hospice came 3 times a week. I did all his laundry. He would be left in wet sheets and clothes until I arrived. Finally was able to find another place after 3 months at Brookstone. His final months were a nightmare and I still relive them

They were understaffed and as a result, my mother fell and fractured a hip and that hastened her passing. It's a nice place, the staff is caring. They WERE understaffed at the time of her injury and that's something people should consider.

The few positives are the facility was very clean. They had great food. And they offered plenty of activities. However, the staff is not attentive to the residents. They don't check on them. There is no follow-up when you try to reach out to the nursing supervisor or director. They just don't return calls or emails. They did not follow up properly with me or my loved one after she fell and had a concussion. Essentially the care staff hide all day, and we had to learn where to find them when we needed them. They were not readily on the floor or easy to find. The facility is not adequately staffed. There was only one caregiver for the whole floor in assisted living. And the staff who are there do things like go and sit in their cars or lay down on the couches.

They still owe me a refund and I have not received it. I took my father to the hospital because he was dehydrated. The staff was friendly but the CNA's did not chart liquid or food intake. My Dad was lost one time in someone elses room. I never saw anyone mop or clean the rooms or bathrooms. Food SUCKED! i am mad that I never received my prorated refund.

Dark, small memory care unit. On bottom floors. Same cost per month as more modern places.

This place is an unmitigated disaster. This building is filthy!! The director is in way over her head and the nursing is not even up to basic state regulations. Surprised this place has made it so long, but heard numbers have been steadily decreasing. Stay clear! You can thank me later.

It may be easier to point out the positives, rather than publish a novel about the problems at this facility. When I first walked in, the entrance smelled like a skunk… if you know what I mean… Our tour guide was rude and pushy, constantly cutting me off during our conversation. It came off very desperate. Aside from the employees, the building was not kept up. They were renovating one section during our visit, so maybe things will improve. However, I will not be returning to the Pinnacle for as long as upper management stays the same.