RSL Management Group

Management does not interact with residents enough. I think that she should seek out all new residents. I understand that she has many responsibilities, but it feels like she'd rather not talk to us. Even though my tablemates are 15 and 18 years older than I am, I so enjoy their company. One can't hear or see and another can't hear well, every day one of them make me laugh out loud!

This is a great community. We have been happy with our experience at Woodland Heights. The staff communication with the family has been great! They are responsive to service requests as well. I would recommend the community to others for their loved ones.

Charter Senior Living was awesome. The staff was wonderful. And they excel at memory care.

The staff has been great to work with. This is an exclusive memory care community. I don't think there is a better place for memory care residents, than Park. There are residents that are at different stages of their walk with memory care.

My loved ones is enjoying the food. They started off with three meals per day, then went down to two meals per day. The food is good. We are happy with the value for the money. We picked this community because, of the cleanliness, fresh look and smell. The staff is very friendly. My loved ones enjoy playing Bingo, cards, and attending happy hour.

We chose Woodland Heights because of the friendliness of the staff and the overall atmosphere - the location is great as well. The facility is larger so they have more activities offered as well. It is a great place that even I would live! We would recommend them to others looking.

My husband spent two weeks in Respite Care at Brookstone. We were both impressed with the level of care he received. Especially important was the constant presence and visibility of the staff. They assisted him with personal grooming every morning and helped him with his hearing aids. His medications doses were never missed were given as prescribed by the nurses. He enjoyed the music programs and said the food was great, especially the desserts.

I would recommend this community for your loved ones. The staff are very attentive with my loved one. Some of the meals my loved one likes and some of them she does not. The food is good she just has a personal preference.

Woodland Heights is a really nice place. The staff were extremely friendly and the facility itself was pretty. The downfall for us was that the rooms are just one single room which we felt our loved one may feel trapped and would not like that. But overall I think this facility is a great choice and we would not have hesitated to put him here.

We knew some people who used to live at Brookstone Assisted Living, and they loved it. We thought it was a beautiful place. The campus was just lovely. The food was good. The staff there is very sweet and nice. One of the things we liked is there are more men working there vs. other places we looked at. That would have been really nice for our male loved one to have other males around who he could talk to, rather than all females. We had a difficult decision because really all of the places that we looked at were very nice, and he probably would have been happy at any one of them.

I would say to go talk to this community. They have a lot of entertainment and concerts where people come in and sing songs for the residents. They also have a Friday wine meeting, work out programs and more things to keep the residents active. They even have movie nights with old movies for the residents to watch

Everything has been fantastic across the board. We're 100 percent pleased.

I would recommend Woodland Heights. Nothing is perfect, but I would recommend them. The weekday daytime staff is wonderful. I'm a little bit less excited about the weekend staff. I know they have less staff then, and I don't have the rapport with them that I do with the weekday staff. But that weekday shift is wonderful. Overall I feel my loved one gets good medical care. They're also good about informing us about any medical problems. It's expensive, but they provide good care.

Our experience with Brookstone has been wonderful. They are great people and mom has settled in well here. She has made so many good friends and she absolutely loves it. She is actually starting to gain some weight and is looking much better. They have lots of open courtyards and places to sit outside, you do not feel like you are trapped in a building. The rooms either look into woods or the inner courtyard, even in the memory care unit. Memory care also has their own courtyard and it is lovely. For what they offer, the value for the money is great. They do allow dogs as well which is great. They do happy hours every Friday night and the residents really enjoy that. I would absolutely recommend to others who are looking.

It's a nice, friendly place. They were great. I would highly recommend it for a family member. I haven't had any issues with the staff. I didn't have a chance to try the food, but it always looked good. All these types of places are expensive, but Charter's cost is about the same as anyplace else.

I would tell others that it is a good value for your money. The people are friendly, and the place is clean. The staff are really caring. They treat each resident special. Right now, they don't have a lot of activities for the residents due to the pandemic. I would recommend the community to anyone that has a loved one with memory care needs.

They are doing a great job with my mom at Park Louisville. They have at the end of the hallways an area where they put out snacks everyday for the residents, so that has been helpful for my mother. I would definitely recommend them to others looking. We have been pleased with our experience so far.

Our loved one is very happy at Woodland Heights, it is a very clean community and the staff members are just so friendly. The food is really good and it so far has been a great overall experience.

I would tell others that I enjoyed living there. It fit my needs at the time. The apartment was wonderful. I couldn't have asked for a better place.

They are very good at retaining their highly qualified staff. The staff does a good job relating to the residents. The food is pretty good. They offer a lot of options. The rooms are a really good size. They have outdoor space for the residents. It is a smaller community and it has a real family feel. The staff gets to know the families as well. You feel very involved.