Ridgeline Management Company

Strange layout, very open like a giant cafeteria

I visit a family friend here 3-4 times a month. She’s been here for 3 years. She preferred when it was run by Avamere , it has been changed to Ridgeline. Positive reviews online are from when it was Avamere. The plus points are new maintenance, fixed everything that had been broken for the past year. My friend said the activities were really good up until recently when there seem to be cuts and the trips are not happening like in the past. The food is definitely not what the website promises, it’s like cafeteria food. I eat with her when I visit. The serving staff is hit and miss. Housekeeping is good, she gets her room cleaned weekly, common areas are clean. She feels that upper management is not approachable or willing to help her with any concerns. She has to call me for any problems. Front desk is either young and clueless or old and rude. She would like to move but loves her friends.

Spouse was only there for 2 weeks so I don’t really feel I had enough time to say. He did not eat or any activity he fell out of his wheelchair then went to hospital the next day he was not right but to be fair this was not his first nursing home he passed way shortly after !

The location of The Ridge is a good one as it is close to public transportation, grocery shopping, banks and restaurants. Short distance to library, hospital clinics and Community College.

Alder Bay provides meals for the residents; however, they do the bare minimum of care and housekeeping. The staff communication is poor with the family and we have to make several follow up requests to get our questions answered. There are three meals provided to the residents. The community will occasionally accommodate the resident's requests.

I would tell others that due to my loved one being sick; the community made me take my loved one to the hospital instead of them calling for assistance. Due to this we ended up moving my loved one out of the community and they have been thriving since.

My mom has been there it will be a year in March she is on hospice and on her death bed and they want to raise the room rent on her. Are you kidding me? Suck all the money out before a person passes away. This is just wrong in so many ways.

Poor management which is reflected in the turnover of staff. The rooms are very empty right now. Also, a representation of poor management. Most of the staff are very kind and considerate and stay because of the residents. There is a reason Avamere at Berry Park is the cheapest independent living center in Oregon City.

My mother was there for only 3 months. Had to move her out because of very concerning, poor care. Without ANY communication to me they prescribed seroquel for her. I found out when I received the bill from the pharmacy. After two weeks of no return phone calls and ignoring requests for a meeting by me, the NP, per phone call, who prescribed them, told me that if she wasn't on the meds she couldn't be there. I asked why no communication prior to prescribing and her reply was we just do it, most family members are not interested. I demanded a care conference and at that time learned from the "new" administrator at some point my mother had climbed out of her window one night. The administrator was called because staff couldn't find her and the administrator found her in the bushes. I was never informed of the incident and the administrator laughed about it and thought it was cute that she was hiding out. The "new" administrator spends a good deal of time locked in her office and fails to return phone calls. If something is wrong, her excuse is I didn't know about it or I wasn't here. At the care conference it was decided that the administrator would talk with the NP, who didn't attend the conference, about the meds and see if there was something else my mother could be put on that had less side affects for Alzheimer patients. The administrator suggested ativan and it was agreed that she would discuss it with the NP and then discuss it with us after we researched the side effects of ativan for alzheimer's patients. The morning after the care conference we were notified by the QMAP that something had happened over night and the ativan was prescribed and given to my mother. i went to Garden Square and found my mother sitting in a chair, holding a cup of coffee, mouth open, head back, asleep. She couldn't walk, said her legs were numb and she was very tired. Did she get both drugs that morning? The NP had faxed a prescription for the ativan and put on it "at request of family" which was not correct per the care conference. No one would say anything about it other than they were investigating it. They use a term of "snowed" for over medicated patients there. It was evident my mother was "snowed". I feel very sad for all the other elderly patients there whose family is unaware of the conditions and protocol for prescribing medications. I removed my mother from Garden Square within two weeks of the care conference.

Do not take your loved one to this memory care facility. They are not properly trained and have no processes in place when problems arise

Not getting cleaned properly, sink in sisters bathroom was always scum ridden, floor in bathroom a dam mess, dust everywhere even after housekeeping had been in. Residents being pushed around. Staff being bullied. They have a new office staff and director, not much difference. It's too bad we live in Boulder city, it convent and we can visit daily, place makes me gag. Ridgeline needs to pay attention. This place was even quarantined, not allowed in and resident cooped up in rooms for several weeks. It was pathetic. Look closely,, if you are thinking if this one.

When our loved one moved in 4 1/2 years ago, excellent administrator, caregivers, food, activities. Within 1st year all went down hill, starting with the administration, staff quitting, terrible food, care and transportation unreliable. Corporate does not care, Costs go up , service and care down. Wish we had never moved our loved one there, golden years became nightmare.

Of course the people on the 1st floor are nice and it's clean; that's because they want your MONEY. But if you have memory-loss or dementia, do not send your folks there, because they are put on level 2 in the dungeon where conditions are horrible and confined, they have no soap to wash their clothes, and no gloves or lifts are provided. Take it from me, I just got fired from there after working 8 months giving 110% every day. I got sick from a resident and had a doctor's note, but the company and HR don't care. They really try to get blood out of a turnip from their employees, which is why they go through so many. These people need to be reported to OSHA.

when we moved our loved one in 4 1/2 years ago, this was a nice home. Within the first 6 months, went downhill. Terrible administration, staff quitting, understaffed, unhealthy -cheap food. Lack of care, activities,communication w/family & resources. Price increases without reason. Unreliable transportation. No corporate response.