Ridgeline Management Company

I'm the power of attorney for my grandmother & I just received 30 days notice that the memory care unit will be closing "for renovations". A senior living facility giving 30 days notice to people with dementia and Alzheimer's?! Renovations would be something I would expect to be a well thought out plan with plenty of notice to families. This is NOT OK and the corporate heads of Ridgeline Management Co. should be ashamed

My grandmother has lived in all 3 levels of care at Avalon for the last 15 years. Most of her experience there was great. The memory care unit has been going downhill for the past year or so. Although not always cleanly and in dire need of an update, the people who worked directly with my grandma in the memory care unit were extremely willing to go the extra mile for her. Within the past week they have fired most of the staff to the point of a new person being trained by someone who had already worked more days than scheduled and they were struggling to keep up with the after dinner needs of residents. My grandmother and the other residents in the memory care unit are vulnerable, they worked hard for most of their lives and deserve to live out their lives without chaos & disregard for their health and safety. Today I received a 30 day notice that the memory care units would be closing for renovations. 30 days notice is what the law requires but I would have thought there would be more notice if they were really closing for renovations... Disgusting that the corporate heads are going homes which they know will be there after 30 days from now

This facility was a great place at first. However, the current situation is one to avoid. Bad food (bologna sandwiches? Really?) and an uninvolved, uncaring senior staff. There are too many options available to settle for this sub par facility. Keep looking!

This place deserves less than a zero. [Removed]. Don't walk, run!

Maybe you aren't aware......but from my apartment, I have observed a few of your employees, on several occasions, smoking marijuana in their vehicles. Looks terrible. Makes me strongly question what care is like on the inside.

If I could choose NO stars out of five I would. Unfortunately she was in too poor of health and we could not afford to move her away from here, otherwise we would have gladly done so. I deeply shame myself for agreeing for my mother to survive here the last 18 months of her life; now she is no longer with us. I will have to live with my poor decision. I'm deeply sorry as I only wanted her to have a better quality of life and have some contentment, feel welcomed, and cared for. We were hoodwinked into thinking this would be a great place for my mother to enjoy her remaining years. Chateau Brickyard representatives came across as very caring and nurturing and were proactive on checking up on her before her moving in, but after she moved in and they were getting their money, all of this stopped abruptly. I can't speak for the other tenants here, although there is a fair amount of concerns that have been expressed by many of them for many of the same issues mentioned above, but I can tell you without hesitation and my families heartfelt truth: Please choose very wisely before even considering to send your loved ones here; chances are, it may be a very regretful decision for your family if you do! By the way, after her passing, there were absolutely NO condolences or sympathy, verbal or otherwise expressed to our family whatsoever. The only thing they did was complain to my younger brother regarding the negative review I posted! This goes to show and prove to you that all they ever truly cared about was profits.

Of course the people on the 1st floor are nice and it's clean; that's because they want your MONEY. But if you have memory-loss or dementia, do not send your folks there, because they are put on level 2 in the dungeon where conditions are horrible and confined, they have no soap to wash their clothes, and no gloves or lifts are provided. Take it from me, I just got fired from there after working 8 months giving 110% every day. I got sick from a resident and had a doctor's note, but the company and HR don't care. They really try to get blood out of a turnip from their employees, which is why they go through so many. These people need to be reported to OSHA.

when we moved our loved one in 4 1/2 years ago, this was a nice home. Within the first 6 months, went downhill. Terrible administration, staff quitting, understaffed, unhealthy -cheap food. Lack of care, activities,communication w/family & resources. Price increases without reason. Unreliable transportation. No corporate response.