Ridgeline Management Company

The location of The Ridge is a good one as it is close to public transportation, grocery shopping, banks and restaurants. Short distance to library, hospital clinics and Community College.

Since they changed management companies and went away from Anthem, their level of service has taken a huge decline! Extremely poor communication! Rude and snotty staff members! Truly, their nursing staff and director do not know their head from their butt! Their new executive director came from Minot, ND, which is clear since she truly is in over her head trying to run a senior facility in a large suburb. Her communication skills are virtually none. When she does communicate, she doesn't listen to anything said to her, but then gets snide when challenged about our concerns.

It all falls on management- poorly managed

Alder Bay provides meals for the residents; however, they do the bare minimum of care and housekeeping. The staff communication is poor with the family and we have to make several follow up requests to get our questions answered. There are three meals provided to the residents. The community will occasionally accommodate the resident's requests.

I would tell others that the food was really not even edible. It is for older residents and they gave them things like whole sized brussel sprouts and stale cake. The taste of the food was horrible and there was not much variety, they would give them the same things over and over again. They said it was chef prepared food so we were shocked and disappointed in that. The administrative staff did not visit the residents, my mom laid dying for 3 weeks and she did not visit her even once. They were just sold and we were hoping for new administrative staff and a chef but that has not changed yet. Overall I would not recommend them to others.

Our tour at Avamere at Phoenix was good, but they were pushing more the money than the actual care of the person.

I would tell others that due to my loved one being sick; the community made me take my loved one to the hospital instead of them calling for assistance. Due to this we ended up moving my loved one out of the community and they have been thriving since.

My mom has been there it will be a year in March she is on hospice and on her death bed and they want to raise the room rent on her. Are you kidding me? Suck all the money out before a person passes away. This is just wrong in so many ways.

Poor management which is reflected in the turnover of staff. The rooms are very empty right now. Also, a representation of poor management. Most of the staff are very kind and considerate and stay because of the residents. There is a reason Avamere at Berry Park is the cheapest independent living center in Oregon City.

this is too much care i think. 3 meals a day and 2 bedroom 750sq ft is tiny. i think i need more of a retirement community than this much structure.

The regular staff really does seem to care for their patients. The upper management in charge of admissions seem to care more about placing someone in a bed versus actually being able to provide what they promise. Food taste as if it's premade in a microwave or frozen box, the administrator is very pushy for what feels to bed a "sale", and the rest of the management staff leaves me to wonder if this is a good place for my mother. Yes the building is beautiful but it appears to be hiding a major staffing problem.

When my father was in the assisted living, it was good but once he was moved into the memory care that's when things went down hill. There was no personal attention and they would not take him to any activities. They were available but they never went and got him. The food was not good and I feel like all they did was house him while he was there.

This place has residents sharing a bathroom between 2 rooms

They aren't very good with follow through and communication. It took them a long time to clean up after an incident. They weren't monitoring my loved one close enough. I think they have a nurse that has to take care of the entire place, both memory care, and assisted. I don't know if they are short staffed, or what. We are not too happy at this point. They told me that they provide the furniture, but when we got there, they wanted five hundred dollars for furniture. They do not have a nurse on call over the weekend. We chose them because of their location, and proximity to family.

The meals & activities were very good. They don't have enough staff tending to the needs of the residents. The staff they do have is over worked and at times get short tempered. (Don't blame them.) Residents are "NOT" provided the one on one services as promised without begging and complaining. The place needs a complete renovation.

Poor communication and when you ask questions the staff isn't always truthful. In the one year my mom has been there the administrative staff has completely turned over and the nursing staff has had turnover. I have also witnessed patients not having needs addressed promptly. The only nice thing I can say is the food is good and the rooms are nice.

This facility was very nice when it opened. However, in the last year or so, after a management shake-up, it has devolved into little more than an old folks warehouse. Dirty dishes/glasses not removed from residents' rooms, dust accumulating on, and for a bonus a nice round of norovirus last winter. Prescribed nutritional supplements were sometimes given, sometimes forgotten. Once plentiful and diverse activities devolved into the occasional bingo game or just putting everyone in front of the TV at night. Monthly cost here is pretty good. But if you can afford another 10%, there are much better options in the area.

It was not too bad from what I noticed on my tour. It is brand new and they were half full of residents. We did not want my loved one to go through the growing pains with the company, The residents were more active than my loved one. It is a nice facility and I liked the way it was set up.

This place is a mess. They have new administrators every few months & new caregivers that never last. Not to mention cares are not being done correctly and you can tell the staff there are not passionate about what they do. The place is run down and smells as soon as you walk through the doors. My mother was never given the care she was supposed to there. 0/10 would never recommend anybody to take their loved ones there. Im glad I took my mom out of that place as soon as I could.

Overall ZERO!!Just stay away.