Ridgeline Management Company

My mother is doing well since her move to this community. She is still adjusting and is getting along with the staff and residents. They have a variety of activities, and she is joining most to get to know people and make friends. The place is very clean and the food is good as well. The only thing we wish they could improve on is the medical staff, they could be more on top of stuff. There are some things my mother has asked them not to do but they can't seem to remember. She is happy here, though and we think it's a great place so far.

I did not like the feel of this community. It felt a little to fancy, uptight and stuffy. The person that took me on my tour took the time to answer my questions. They did not ask anything about my mothers likes and what her needs are. They were not as accommodating when it came to dispensing medication. This place was not a good fit for us but it may be a good fit for someone else.

The staff at this community is friendly and caring. The only thing is that they did not do a good job about keeping me informed and following up on my loved one. The food is healthy which I like and my loved one likes. The community is also always clean.

The community was nice, but the apartments were not. The apartments were small and not good living space. The community did however, just open up a new wing. The community was also clean and taken care of. The staff was able to answer all my questions that I had. I would probably be hesitant to recommend people unless they don't mind the small living area.

The transition for my dad has been very well. He has nice staff that are friendly and I have no problems with communicating with the staff. As far as I know, my dad likes the meals that are being served to him. The community offers activities and if dad chooses he will participate. I would recommend this community to family if they need the same care.

I cannot say enough about the outstanding staff at Lakeview. They are very accommodating and want to help with whatever we need to make mom feel at home. The community is wonderful and after all the places I looked at I knew this was the right place for us. The entire administrative staff have been great and have worked with us regarding flexibility in pricing and level of care. They are in a quiet community with bighorn sheep across the street.

My sister in law is happy at Lakeview Terrace and we are very happy with the move here. It is a nice looking place and very clean and well kept looks great.The staff seems to be good we had a little situation with her medicine and I brought it in to her it wasn't being given to her right way but I brought up my concerns with the staff and they have since addressed the problem and fixed it. They have good activities here my sister in law plays bingo and has even made some new friends. The residents here are very kind loving and caring people it's really a great group of people to have her around. You do get your value for your money here and I would recommend this community and to anyone just remember to encourage your loved to take part in the community and the activities they offer.

One thing that I would mention, and this is the only thing that rubbed me the wrong way, they converted a hallman into several small rooms and they had the smallest toilets and sinks I have ever seen. They are shorter than a standard size and for old folks they could improve that.

We looked at both Garden Squares and ended up going with the one in Westlake. This was more of a community kind of place, everyone is around each other all the time. There didn't seem to be as much privacy as the other place. They did a wonderful job with the tour, they explained everything to me. It was very nice, but it just didn't seem to fit her needs as well as the other one.

The communication between the staff from shift to shift could be improved a little. We chose it because it came very highly recommended, and because it was sanctioned by the alzheimers association. If you have a loved one who needs it I would choose this facility if it is available.

I liked this very much. The employees were very nice and it looked like they got good care.

This place is absolutely beautiful. Very nicely decorated newer facility and the staff was friendly. Mom would have to share a room and I didn't really like the floor plan of the room. Mom will need a lot of attention and this setup was not really condusive to that. Mom would be behind two doors, a locked front door and a bedroom door.

Sounds like a services fit

Mom has been at The Stratford for a year now. They have done a great job of dealing with her "special" issues as a smoker. We toured several facilities and still feel this is one of the best available for the price. Mom feels she is in a fancy hotel/apt building - the decor and ambiance are very nice verging on elegant in mom's opinion. Our family members travel a lot and never worry about her well-being or care. They have a well rounded list of activities. Communication is very important.

I toured The Stratford for my mother, and I thought they had a really great program, but I thought that my mother would be unhappy with the rooms. They seemed a little small to me, and I knew she wanted a room on the first floor. They unfortunately did not have any opening s for rooms on the first floor, so we continued our search.

I like the nurses and nursing staff. They are all very caring and polite. I don't like the afternoons and evenings. The staff are very busy doing meds and getting patients changed and in bed. They have all the patients sit and wait in the dining area for quite a long time. They get tired and that is when the ones with dementia/Alzheimers start with "Sundowners". One time I was there in the dining room with my loved one and Staff was busy and one lady tried to walk across the room and she fell, but thankfully she was close to the couch and cought it. But she couldn't get up. I tried to help her, but couldn't. Then a staff member came in and got her onto the couch. My mom sits in the chairs for long periods of time and her ankles swell where she can't even get her shoes on. I got her some supportive stallings. The mornings are nice. They have breakfast and do some activities. But, they need more activities after lunch.

The biggest thing I wish I knew before hand is if you work for a living they make it hard to visit after 5 PM. At that time they lick the place up and you have to call a number to have someone come open the door which could take some time for them to do that. They told me when we were took the tour that they were in the process of setting it up for either a card or a pin but there has been no progress of either of those.

Overall rating is based on cleanliness mainly. Mom is 94 and slow moving. Kind of a loner. $[fee removed] a month rental was way better and they have a hair salon in the building What I have seen for food is a 5. They also take elderly waivers if you spent a minimum of $[fee removed] of our own money. It's pretty quiet there. Many have severe Alzheimer's and dementia.

My wife was a resident for over three years and passed away in March 2025. I always paid her fees well before the due date and my problem is not with the facility itself but with Ridgeline Corporate. They owe me over $[removed]for the month of March for days after my wife passed away. You can’t talk to a person and they refuse to answer messages or emails. Do not place your loved one with any facility owned by Ridgeline Management.

Understaffed. If your relative can get around on their own it could be OK. They could use a staff member to check in on residents to make sure housekeeping is being done and check in on the resident's general well-being. Better food. e. Visiting hours were too short. It is hard to make it there by the time they locked their doors.