Ridge Care, Inc

We toured Falls River Villages when searching for an Assisted Living facility for our loved one. The facility and tour were okay. The cleanliness and friendliness seemed okay. However, I just knew it wasn't the right fit for my loved one. We decided to continue with our search.

Some of the caregivers are really good, and others are not. My loved one likes the food. Activities have improved and she goes above and beyond, to get the residents engaged. It's a close location. They need to improve on, their customer services skills, and being more welcoming when people walk in.

My loved one `was there as soon as they were opened and had the room right next to the nurses station. Beautiful facility with great amenities, but I'd say the care was terrible. I put my loved one there to be watched over...again right next to the nurses station. Somehow they let my loved one fall twice in about 24 hours. The 2nd time my loved one broke their hip and it killed them. My loved one wasn't even in the community for 1 month.

The facility is extremely clean and all in all I am pleased with our experience. There is no head management on the weekends and that makes a huge difference, you are able to tell. Some staff go above and beyond and I would grade them much higher than a 5 and then some aren't very good. They have a calendar of activities that they are supposedly doing, I wish there were more activities for those who have early onset Alzheimer's to keep them busy.

On the surface it is a beautiful and well decorated building, but it has no sound insulation inside anywhere. My unit was gorgeous, but being on the first floor, anytime the people above me would run the shower, run the kitchen sink or flush the toilet I would hear it come down my bedroom wall and it sounded like it was going to break through and flood my apartment. The staff members were so friendly, and wonderful no complaints there. However the meals and dining service was horrible, the quality and portion sizes were just not adequate. Sometimes we would get half a PB&J for dinner. The activities director though is the hardest working employee there, she does an excellent job with everything she touches. She puts in more work then anybody there, it is like she works dawn to dusk. She does all of the decorating inside and outside of the community and puts all the beautiful fresh flowers in the flower pots.

I wasn't impressed overall with the community. Depending on what services you need, such as if you are able to be independent this is the place to be. If you need assistance this wouldn't be the place to be. The staff communication via email was very good.

I was not satisfied with this community. My loved one didn't get the assistance I feel she needed. The people didn't help her with things like her medication, feet propped up and when I came to get her, her ankles were swollen. There wasn't any basic furniture in the room. It was hard to find someone to assist us in getting the furniture. No tables or chairs in room. We finally were able to get the furniture, but it was a lot of complaining on my part. The director was called away, because her daughter was having a baby. This is the reason for all the confusion, per the community. The chain of command was lacking in my opinion.

Like the amenities and different living arrangements. Not super excited about the pricing.

Smaller place with a good floor plan. What they consider to be a one bedroom is actually a large studio, so a one bedroom is actually what they call a 2 bedroom (460 sq ft) and is quite high-priced compared to others in the same area. Home-like feeling with smaller resident population.

Beautiful new facility but the cost would be prohited.

Great tour. Everything went well.

We liked Arbor Landing. It was a little expensive plus several additions would cost more. We would need to sign up for waiting list. Beautiful place.

They don't seem to be too conscientious there. They aren't very attentive or responsive, or they haven't . I've had to hire a service to come in to help, it's costing me a lot of extra money. The carpet definitely needs to be cleaned, it's been dirty since I first saw it. The room is kept clean enough, and the people seem to be pretty friendly, and have a good attitude.

Only 3 months old. Nice facility, but only 17 residents. Very isolated from banks, shopping, etc.

My mom has been here only a week so still don't know if this is the right place for her. She has the start of dimentia and has already had a trip to the ER. We will determine if she needs a more skilled nursing facility in the next month or so.

There is not enough staff and the staff is not friendly and caring. Its not good to care for memory care patients unless they have no medical concerns.

Not the facility you want if your loved one is exhibiting signs of aggression. They are not trained to deal with aggressive patients. The food is mostly prepackaged proteins and lunches were only a typical cold cut sandwich. No real options for low sodium diets.

Mom came to AR in [date removed] knowing that soon she would need more care. We took the tour & were told that they were equipped to handle the transition. About 2 months in mom suffered a minor stroke, was hospitalized, followed by rehab to regain strength. As the time neared for her to return home, we called AR & said that we believed it was time to move mom to Assisted Living. Fortunately they had a bed on that side & we were happy. Nurse evaluated & said mom would fall between level 2 & 3 for care. She was assigned a room & all was well. On moving day as we had finished bringing mom's things from her old unit to her new assisted living unit, we were pulled aside by management & told quite abruptly that they did not feel that mom should stay. They listed a few "issues" they saw. All listed under their levels of care. No discussion, no compassion. Turns out, they simply aren't properly staffed for assisted living. Terrible bait & switch & extremely stressful when support was needed most

This is not a very secure facility as they don't keep a close watch on the residents. Residents can easily walk outside and away without anyone ever noticing and this happens frequently. They fail to take responsibility for their lack of actions and their lack of staff to fully keep an eye on staff members. Instead they attempt to put the blame else where such as the resident. They are also more concerned with getting as much money as possible and will over assess a resident actual status just so they get more money. The biggest complain residence have is the food and how slow serving of the food takes.

The person that took us on tour was nice. They offer transportation and an enclosed courtyard. I was not impressed with this community when I visited. There was an odor when I walked into the community. I did not think this community would work for my loved one.