Ridge Care, Inc

My father was a resident here from [dates removed] Unfortunately as a result of an incident with another resident he was pushed down and received severe head trauma. He passed in February. We hold no ill will toward the other resident but the response of the facility after the incident and since then has been atrocious. After my father was taken away by EMS they never followed up to ask how he was, and repeated follow ups to obtain refunds for money already paid have been met with mostly silence. We have also since learned from family members of other residents that they have allowed residents of the Memory Care Unit to escape the facility on multiple occasions without notifying the family. While my father was a resident the overall care by the staff and responsiveness to our family was almost nonexistent. Anytime that we visited they acted like we were a burden whenever we had questions about my father‘s well-being. I would never recommend this facility to anyone.

If you are considering Horizons Memory Care at Arbor Landing Hampstead, NC for your loved one PLEASE READ. Horizons kicked my mom out, who was under hospice care, because she could not stand, pivot, or assist with a transfer. She was in such bad shape the only place that would take her was a nursing home 1 hour away from the closest relative. She died 16 days later. We were told numerous times this is an “age in place facility and she could stay there until the end of life.” This was a lie. Horizons is a one person assist facility with no equipment to move people who forget how to walk or are in such bad shape they can’t. Their on-call nurse can come in anytime and deem “their care level has changed” and kick them out. They are also protected by NC laws. Many memory care facilities have two person assist and have the equipment and desire to help Alzheimer’s residents all the way through to the end. Moving mom was hard on her and contributed to her quick decline and death. Shameful.

This facility was previously owned by Alterra. An employee dragged my mother in law to her bed (she had Alzheimer’s). Broke her hip and my MIL died within the year. We were not given access to police records until we hired an attorney. Which is how we found out what happened. Before we could sue, Alterra filed BK and the facility was reincarnated as Falls River Village.

I wouldn't recommend Falls River Court to others for their loved one. My loved one was there starting in the middle of a month in the winter. The family would have to send an email for any questions or requests we had, as they wouldn't speak to us in person. The head nurse would ignore the family whenever we would visit. One day I received a phone call about my loved one and they stated my loved one fell in the community. In actual reality my loved one was pushed down by another resident. My loved one ended up dying because of a result of this incident. The community is refusing to communicate any further about giving us a refund due to our experience. The family has documentation about the incident in the community and about our loved one being pushed in writing by the hospital. The community will not acknowledge this incident and how they plan to fix this in the future.

I would not recommend Falls River Court. From the moment we moved my Dad there ([date removed]) we were disappointed. My Dad walked with a walker before he arrived there. He was put in a wheelchair at arrival and kept in one until we moved him out [date removed]. He did have PT while there but we were told he was at baseline and they couldn't help him any further. The Director of Nursing (not longer with FRC) was a fan of sedation. If you keep the residents sedated and in wheelchairs they are less a "problem". We were told that my Dad was agitated a lot. They wanted to keep him medicated. Many times there is not enough staff to be able to care for the residents safely. On Christmas Day evening there was one med tech for 36 residents. This happened frequently. We have since moved my Dad to a smaller residential home. He is one of 6 residents. He has been taken off most of the medication that he was on while at FRC. We've been told numerous times that he is always happy and has not been agitated one time. We are so thankful to God for helping us to find the new place and would highly recommend it to anyone. While there are several staff members at FRC that are kind and loving to the residents it just wasn't / isn't a good place for Dad.