Ridge Care, Inc

This facility was previously owned by Alterra. An employee dragged my mother in law to her bed (she had Alzheimer’s). Broke her hip and my MIL died within the year. We were not given access to police records until we hired an attorney. Which is how we found out what happened. Before we could sue, Alterra filed BK and the facility was reincarnated as Falls River Village.

I wouldn't recommend Falls River Court to others for their loved one. My loved one was there starting in the middle of a month in the winter. The family would have to send an email for any questions or requests we had, as they wouldn't speak to us in person. The head nurse would ignore the family whenever we would visit. One day I received a phone call about my loved one and they stated my loved one fell in the community. In actual reality my loved one was pushed down by another resident. My loved one ended up dying because of a result of this incident. The community is refusing to communicate any further about giving us a refund due to our experience. The family has documentation about the incident in the community and about our loved one being pushed in writing by the hospital. The community will not acknowledge this incident and how they plan to fix this in the future.

I would not recommend Falls River Court. From the moment we moved my Dad there ([date removed]) we were disappointed. My Dad walked with a walker before he arrived there. He was put in a wheelchair at arrival and kept in one until we moved him out [date removed]. He did have PT while there but we were told he was at baseline and they couldn't help him any further. The Director of Nursing (not longer with FRC) was a fan of sedation. If you keep the residents sedated and in wheelchairs they are less a "problem". We were told that my Dad was agitated a lot. They wanted to keep him medicated. Many times there is not enough staff to be able to care for the residents safely. On Christmas Day evening there was one med tech for 36 residents. This happened frequently. We have since moved my Dad to a smaller residential home. He is one of 6 residents. He has been taken off most of the medication that he was on while at FRC. We've been told numerous times that he is always happy and has not been agitated one time. We are so thankful to God for helping us to find the new place and would highly recommend it to anyone. While there are several staff members at FRC that are kind and loving to the residents it just wasn't / isn't a good place for Dad.