Ridge Care, Inc

I was not satisfied with this community. My loved one didn't get the assistance I feel she needed. The people didn't help her with things like her medication, feet propped up and when I came to get her, her ankles were swollen. There wasn't any basic furniture in the room. It was hard to find someone to assist us in getting the furniture. No tables or chairs in room. We finally were able to get the furniture, but it was a lot of complaining on my part. The director was called away, because her daughter was having a baby. This is the reason for all the confusion, per the community. The chain of command was lacking in my opinion.

Like the amenities and different living arrangements. Not super excited about the pricing.

Smaller place with a good floor plan. What they consider to be a one bedroom is actually a large studio, so a one bedroom is actually what they call a 2 bedroom (460 sq ft) and is quite high-priced compared to others in the same area. Home-like feeling with smaller resident population.

Beautiful new facility but the cost would be prohited.

Great tour. Everything went well.

We liked Arbor Landing. It was a little expensive plus several additions would cost more. We would need to sign up for waiting list. Beautiful place.

They don't seem to be too conscientious there. They aren't very attentive or responsive, or they haven't . I've had to hire a service to come in to help, it's costing me a lot of extra money. The carpet definitely needs to be cleaned, it's been dirty since I first saw it. The room is kept clean enough, and the people seem to be pretty friendly, and have a good attitude.

Only 3 months old. Nice facility, but only 17 residents. Very isolated from banks, shopping, etc.

My mom has been here only a week so still don't know if this is the right place for her. She has the start of dimentia and has already had a trip to the ER. We will determine if she needs a more skilled nursing facility in the next month or so.

There is not enough staff and the staff is not friendly and caring. Its not good to care for memory care patients unless they have no medical concerns.

Not the facility you want if your loved one is exhibiting signs of aggression. They are not trained to deal with aggressive patients. The food is mostly prepackaged proteins and lunches were only a typical cold cut sandwich. No real options for low sodium diets.

Mom came to AR in [date removed] knowing that soon she would need more care. We took the tour & were told that they were equipped to handle the transition. About 2 months in mom suffered a minor stroke, was hospitalized, followed by rehab to regain strength. As the time neared for her to return home, we called AR & said that we believed it was time to move mom to Assisted Living. Fortunately they had a bed on that side & we were happy. Nurse evaluated & said mom would fall between level 2 & 3 for care. She was assigned a room & all was well. On moving day as we had finished bringing mom's things from her old unit to her new assisted living unit, we were pulled aside by management & told quite abruptly that they did not feel that mom should stay. They listed a few "issues" they saw. All listed under their levels of care. No discussion, no compassion. Turns out, they simply aren't properly staffed for assisted living. Terrible bait & switch & extremely stressful when support was needed most

This is not a very secure facility as they don't keep a close watch on the residents. Residents can easily walk outside and away without anyone ever noticing and this happens frequently. They fail to take responsibility for their lack of actions and their lack of staff to fully keep an eye on staff members. Instead they attempt to put the blame else where such as the resident. They are also more concerned with getting as much money as possible and will over assess a resident actual status just so they get more money. The biggest complain residence have is the food and how slow serving of the food takes.

The person that took us on tour was nice. They offer transportation and an enclosed courtyard. I was not impressed with this community when I visited. There was an odor when I walked into the community. I did not think this community would work for my loved one.

They collected their community fee, accepted my Aunt with type 1 diabetes and then refused to take her back after she went to the hospital. She stayed at the facility less than 90 days and they refuse to return any of the [fee removed] community fee.

I remember when I worked there. The food was not that great. The staff was rude and most importantly the bosses would short your check and burn you out with work. They didn’t care about the care if the residents nor staff. As long as the rooms were filled up so they could drive their nice cars and live in their big ol houses. Nowhere is perfect but this place had many faults that people don’t see.

Horrible place and horrible management the whole building had Covid and they did nothing about it!!!! Management is horrible all they want is money turnover is high and they don’t care is resident live or die nobody wears mask

Terrible experience! I'd give zero stars if I could. We moved my mother into independent living with the idea she would move to assisted living when needed. This was CLEARLY communicated when we signed the papers. About a month in my mother needed to move into AL and was evaluated by their nurse who recommended a Level 2 care (not the highest level) and assigned a unit. We arrived at Arbor Ridge and moved all of my mother's belongings out of her independent living studio into her new AL unit. As we were done moving her things, they informed us she couldn't be there. Their website states: " Rather than hopscotching from one senior living community to another as your loved one’s needs change, Arbor Ridge is bringing three distinct and affordable lifestyle options under one roof. " Not true. My mother was forced out because they can't provide care that they advertise in their own marketing materials. Management was rude, unprofessional, cruel and uncaring.

My father was a resident here from [dates removed] Unfortunately as a result of an incident with another resident he was pushed down and received severe head trauma. He passed in February. We hold no ill will toward the other resident but the response of the facility after the incident and since then has been atrocious. After my father was taken away by EMS they never followed up to ask how he was, and repeated follow ups to obtain refunds for money already paid have been met with mostly silence. We have also since learned from family members of other residents that they have allowed residents of the Memory Care Unit to escape the facility on multiple occasions without notifying the family. While my father was a resident the overall care by the staff and responsiveness to our family was almost nonexistent. Anytime that we visited they acted like we were a burden whenever we had questions about my father‘s well-being. I would never recommend this facility to anyone.

If you are considering Horizons Memory Care at Arbor Landing Hampstead, NC for your loved one PLEASE READ. Horizons kicked my mom out, who was under hospice care, because she could not stand, pivot, or assist with a transfer. She was in such bad shape the only place that would take her was a nursing home 1 hour away from the closest relative. She died 16 days later. We were told numerous times this is an “age in place facility and she could stay there until the end of life.” This was a lie. Horizons is a one person assist facility with no equipment to move people who forget how to walk or are in such bad shape they can’t. Their on-call nurse can come in anytime and deem “their care level has changed” and kick them out. They are also protected by NC laws. Many memory care facilities have two person assist and have the equipment and desire to help Alzheimer’s residents all the way through to the end. Moving mom was hard on her and contributed to her quick decline and death. Shameful.