Ridge Care, Inc

What stuck out to us about Arbor landing was the location, it was very close to our house so we could visit often when we were able to. The apartment sizes are great, she has a 1 bedroom in assisted living. I think it is a great facility and would definitely recommend.

Enjoyed the Sales Staff and appreciated the time w/ [name removed].

I had a wonderful tour of this community and I felt that it would have defiantly been a good fit for my wife. But unfortunately, her evaluation did not qualify her to become a resident. I felt that her doctors should have been called directly as part of that evaluation but they were not and I was told that they would not be able to accommodate the type of care she would need.

My tour of the Falls River Village and Court went very well, the place was very nice and all of the staff were wonderful. Jennifer, the lady in charge of sales I believe, was great. She answered all of my questions. It was a great place it just came down to location.

All of the staff was super friendly, caring and nice. I appreciated that I didn't feel as though their main priority was selling me on their property. The residents knew each other and it seemed like a true community.

I've been pretty happy with it. It's relatively small. The price point was good, it was clean, friendly. The food is adequate, we don't really participate in the activities.

The meals and dining are just not good, definitely need improvement overall. On the organization in the dining room and the availability of food really is the problem the most. I think they do an excellent job with laundry, never had a facility do such a great job with this service. The other thing I would say would like to see improve would be something similar to a community newsletter that goes out to family on current events.

The staff members are very friendly, caring and respectful. The care services kind of vary depending on the aids that day. We think the food looks great but our loved one says otherwise, she complains about it but also can't remember they have different options if you don't like something. She doesn't always participate in the activities but ones she does go to she really enjoys.

Everyone is super friendly and I've been happy to see both my parents have put on weight since meals are provided! There is no "outdoor living areas" for residents to enjoy. Literally just a parking lot all around the building. It would be a big improvement to have some green space/ fire pits/ some kind out outdoor courtyard where you can look at something other than a parking lot.

My loved one was previously a resident at Arbor Landing at Hampstead and the overall experience was okay. The cleanliness, friendliness and staff were good. The meals were okay. My mom had a piece of jewelry that she never took off/always wore and it disappeared. No one at the facility really acknowledged it.

The staff that worked and cared for my husband at Falls River Court basically were understanding, but a bit impatient. They didn't wait for the shower water to get warm! The director was not the person to have been in charge. She showed no compassion or concern when I spoke with her. There was very little interaction between residents. I understand that many cannot, but there were some that enjoyed being outside, working in the above ground gardens, singing and playing games. The move in process was okay, but moving items with no help was difficult!

My loved one was previously a resident at Carteret Landing Assisted Living and Memory Care. They talk a good game, but don't live up to expectations! Very little activity, they were unable to produce an activity log which is required. My loved one's clothes were not washed individually as we were told they would be. As a result, clothes were missing all the time. The toiletries that we bought were excessive to what should have been needed. Carteret Landing is not a good facility for anyone that is active. My loved one went downhill quick at this facility. Two months later, at her new place, she is already a new person!

Facility is wonderful, staff is excellent, the only thing I'm concerned with is that when it's closing time for the check in desk person to leave they leave and anyone can walk into the facility....there should be someone there 24/7 to monitor. I suggest they get a cook or two who knows how to cook properly and gives proper portions. Since my mom has been in this facility they have gone through at least 4 different cooks. There are two separate feeding times for each meal and on the second feeding the residents are told when they say what they would like to eat that day they are told oh we ran out so they are offered something else. Overall the place is awesome. If they can just get the food issue resolved it'll be better than awesome! My mom is very happy there.

Food is horrible. Staffing has been an ongoing issue. We have complained almost since arriving and there has been no improvement. For people that have no other option, not good. Office personnel is not approachable, and it took months before my mother was acknowledged by name as a resident. We picked this community mainly because of the location and option for care services if needed.

We toured Falls River Villages when searching for an Assisted Living facility for our loved one. The facility and tour were okay. The cleanliness and friendliness seemed okay. However, I just knew it wasn't the right fit for my loved one. We decided to continue with our search.

Some of the caregivers are really good, and others are not. My loved one likes the food. Activities have improved and she goes above and beyond, to get the residents engaged. It's a close location. They need to improve on, their customer services skills, and being more welcoming when people walk in.

My loved one `was there as soon as they were opened and had the room right next to the nurses station. Beautiful facility with great amenities, but I'd say the care was terrible. I put my loved one there to be watched over...again right next to the nurses station. Somehow they let my loved one fall twice in about 24 hours. The 2nd time my loved one broke their hip and it killed them. My loved one wasn't even in the community for 1 month.

The facility is extremely clean and all in all I am pleased with our experience. There is no head management on the weekends and that makes a huge difference, you are able to tell. Some staff go above and beyond and I would grade them much higher than a 5 and then some aren't very good. They have a calendar of activities that they are supposedly doing, I wish there were more activities for those who have early onset Alzheimer's to keep them busy.

On the surface it is a beautiful and well decorated building, but it has no sound insulation inside anywhere. My unit was gorgeous, but being on the first floor, anytime the people above me would run the shower, run the kitchen sink or flush the toilet I would hear it come down my bedroom wall and it sounded like it was going to break through and flood my apartment. The staff members were so friendly, and wonderful no complaints there. However the meals and dining service was horrible, the quality and portion sizes were just not adequate. Sometimes we would get half a PB&J for dinner. The activities director though is the hardest working employee there, she does an excellent job with everything she touches. She puts in more work then anybody there, it is like she works dawn to dusk. She does all of the decorating inside and outside of the community and puts all the beautiful fresh flowers in the flower pots.

I wasn't impressed overall with the community. Depending on what services you need, such as if you are able to be independent this is the place to be. If you need assistance this wouldn't be the place to be. The staff communication via email was very good.