Ridge Care, Inc

We have only experienced the Carteret Landing during covid. The administrative staff have been outstanding, I think that is one of the strongest pieces of the facility. Activities have been affected by covid but I think that they are doing the most that they can do and really are trying their best. They have just started eating in the dining room rather than having the food delivered to them and she has had no complaints. I do think that they are short staffed here but I know that it is due to covid. I would recommend them to others who are looking.

These folks are very professional, caring and responsive. I cannot say enough good things about them and the care they give!

This is a very professional home with exceedingly friendly and caring staff!

I was impressed with the sales person that took us on our tour as they were respectful towards the residents. Most of the staff are helpful and nice. We saw a lot of activities going on when we visited. The food seems to be ok. This community is one floor and has a lot of courtyards. The community is well taken care of.

This was a very nice community. It was clean and the people were friendly, and it was really nice. We were tossed up between this one and another one. In the end the other one was a little close to us and made it easier to come and visit our loved one but this was a very nice community.

The atmosphere is a serene and there are so many activities to choose from. The staff is kind and compassionate with the residents.

Arbor landing was a good place for my parents, they were treated well. Staff was friendly and helpful. One thing I wish we had done was securing my mom's rings. I think it happened at Georgetown Hospital, her rings were stolen when she stayed overnight.

Now that my mom has been there been a year, I can say that the amount of activities, cleanliness and communication is still just as nice and consistent compared to when she first moved in. My mom has made friends and meets twice a day to play cards with her friend group in addition to the other activities. She really loves the food, she always says it's very good and she's full after every meal. The residents are all very friendly and welcoming and the staff have always been pleasant to her and myself. The rent has gone up at the beginning of the year but I can't say I'm surprised about that. I mentioned before that I wish some information was shared up front by the sales associate we met with last year, I feel like she was kind of pushy to get us to sign the lease without giving us much time to consider our options. I've since been able to get my mom on a waitlist for a unit that has the features she wants since we didn't know it was an option when we first signed. But I've had no issues with any of the administrative staff otherwise. I'd definitely recommend Arbor Ridge. My mom is safe, engaged and happy.

I would recommend them .. he is very happy. Getting the routine down has been a challenge for [name removed]but that could be him being independent. [name removed] has been there for a couple months and they are good people

They are nice apartments. They have friendly, caring staff. There are many activities. There are decent meals - good variety of alternatives to chef's selection. They are pet friendly.

Arbor Landing is a fantastic facility with knowledgeable staff. They demonstrate remarkable patience and attentiveness towards residents in memory care. The staff gets to know each resident and caters to their unique needs. While I acknowledge that staff turnover among CNAs is a common issue in healthcare, I believe it would be beneficial to have an additional CNA on each shift to improve the staff-to-resident ratio as the stage of the disease varies in each resident. The activity director organizes fantastic events and works diligently to include all the residents. There’s an activity calendar for each day, but unfortunately, there isn't always sufficient staff on the weekends to lead these events. I know my LO is safe at Harbor Landing Memory Care and a professional team is there 24/7 to help her through this horrible disease when I can't be there.

They are kind and compassionate. Reassured me I was doing the right thing and Mom would be safe and have great care.

Very good helpful folks. I think it was recommended by A Place for Mom.

That's easy of all the facilities in this area that is by far the best one overall. And we looked into every one of them

The staff (with the exception of maintenance) is phenomenal, so kind and very helpful. The maintenance is definitely an issue. My mother has had a couple of issues inside her apartment and filed work orders. The maintenance staff never shows up in a prompt manner until I have to get involved and reach out to management. It's frustrating. The food and wait staff in the dining room has had significant turnover and the quality had been sub-par at times but they are working hard at trying to make it better. Overall, we are very satisfied with the facilities, the cost, and most of all I feel my mother is cared about and looked after, which is the most important thing.

Best place in Raleigh. Management did everything they could to help us get adequate care for my brother in law. No other place helped us like Falls River. Not only on one occasion but twice. [name removed] is the best. Our family is extremely grateful for what she did for us. No other facility in Raleigh cares for the welfare of their patients like Falls River.

Recently they hired a new head chef and hopefully food quality will improve. Administration is very approachable and I like that the executive director is a registered nurse and a woman.

The facility is very pretty and the residents are very friendly. The staff is nice and responsive, could have used some information up front when it came to settling my mom in.

It was very easy to work with them on getting our family member into their facility. It is a very clean and well kept facility. We have only found a few glitches in their system in the year we have had our family member in there. They have some problems with their food service staff. They don't have enough of them. We pay the highest level of Assisted Living Care. This includes medication distribution and making sure all the meds are taken properly. They have a serious lack of communication with the facility. It can take several days to get a return phone call. We also pay for laundry service. It seems that they have someone new or a problem with their washing machine as we have had to bring home laundry that was absolutely not laundered and had been placed in the closet and told it was clean. This is a serious problem. We know that ever since Covid the health care industry has taken a severe hit with not being able to retain employees. We try to take it with a grain of salt. For the most part the staff is friendly and know our family member well. It is by far the best assisted living facility in Carteret County all other concerns aside!! I would recommend moving a family member into their care.

Be careful of jewelry being worn that patients might be on medication or asleep. My mom had rings stolen when she was sleeping, but was out of it on meds. It was acceptable, my dad was comfortable and the staff was friendly. Families should be aware of the limitations of their loved ones, that could be taken advantage of.