Ridge Care, Inc

They are nice apartments. They have friendly, caring staff. There are many activities. There are decent meals - good variety of alternatives to chef's selection. They are pet friendly.

Arbor Landing is a fantastic facility with knowledgeable staff. They demonstrate remarkable patience and attentiveness towards residents in memory care. The staff gets to know each resident and caters to their unique needs. While I acknowledge that staff turnover among CNAs is a common issue in healthcare, I believe it would be beneficial to have an additional CNA on each shift to improve the staff-to-resident ratio as the stage of the disease varies in each resident. The activity director organizes fantastic events and works diligently to include all the residents. There’s an activity calendar for each day, but unfortunately, there isn't always sufficient staff on the weekends to lead these events. I know my LO is safe at Harbor Landing Memory Care and a professional team is there 24/7 to help her through this horrible disease when I can't be there.

They are kind and compassionate. Reassured me I was doing the right thing and Mom would be safe and have great care.

Very good helpful folks. I think it was recommended by A Place for Mom.

That's easy of all the facilities in this area that is by far the best one overall. And we looked into every one of them

The staff (with the exception of maintenance) is phenomenal, so kind and very helpful. The maintenance is definitely an issue. My mother has had a couple of issues inside her apartment and filed work orders. The maintenance staff never shows up in a prompt manner until I have to get involved and reach out to management. It's frustrating. The food and wait staff in the dining room has had significant turnover and the quality had been sub-par at times but they are working hard at trying to make it better. Overall, we are very satisfied with the facilities, the cost, and most of all I feel my mother is cared about and looked after, which is the most important thing.

Best place in Raleigh. Management did everything they could to help us get adequate care for my brother in law. No other place helped us like Falls River. Not only on one occasion but twice. [name removed] is the best. Our family is extremely grateful for what she did for us. No other facility in Raleigh cares for the welfare of their patients like Falls River.

Recently they hired a new head chef and hopefully food quality will improve. Administration is very approachable and I like that the executive director is a registered nurse and a woman.

The facility is very pretty and the residents are very friendly. The staff is nice and responsive, could have used some information up front when it came to settling my mom in.

It was very easy to work with them on getting our family member into their facility. It is a very clean and well kept facility. We have only found a few glitches in their system in the year we have had our family member in there. They have some problems with their food service staff. They don't have enough of them. We pay the highest level of Assisted Living Care. This includes medication distribution and making sure all the meds are taken properly. They have a serious lack of communication with the facility. It can take several days to get a return phone call. We also pay for laundry service. It seems that they have someone new or a problem with their washing machine as we have had to bring home laundry that was absolutely not laundered and had been placed in the closet and told it was clean. This is a serious problem. We know that ever since Covid the health care industry has taken a severe hit with not being able to retain employees. We try to take it with a grain of salt. For the most part the staff is friendly and know our family member well. It is by far the best assisted living facility in Carteret County all other concerns aside!! I would recommend moving a family member into their care.

Be careful of jewelry being worn that patients might be on medication or asleep. My mom had rings stolen when she was sleeping, but was out of it on meds. It was acceptable, my dad was comfortable and the staff was friendly. Families should be aware of the limitations of their loved ones, that could be taken advantage of.

I think more encouraging the residents to participate in activities would help.... maybe make it a contest or something. The food my mom constantly complained about. Not much variety and she swears the eggs were powdered.... otherwise it was pretty well run.

It was a nice place for my dad to live once he relocated to Hampstead. I would recommend to others looking that they take a tour. I do not know what it is like now but if I was looking for an independent living spot for a relative in this area, I would take a tour.

Extremely friendly staff, very helpful, spacious apartments, clean. Only complaint is the food and wait staff

Staff turn over. Undocumented and / or reported incidents (injuries). Clothes not separated after the laundry process. We are exploring the idea to relocate to a new location.

The food needs to be better & warmer. More attention to bug control.

Mom is doing well enough. Arbor ridge is a nice place to live. Based on the experience our family has had, we would recommend them to other families as long as there isn't too much of a memory issue.

I would definitely recommend them. They have been a huge help for my mom and they treat her like family. They take care of the residents but there is always room for improvement.

It's a nice facility but needed skilled nursing for my mom. I would recommend it to others.

So far it's been good , I feel like mom is safe and better off there than anything I could do