Ridge Care, Inc

The staff (with the exception of maintenance) is phenomenal, so kind and very helpful. The maintenance is definitely an issue. My mother has had a couple of issues inside her apartment and filed work orders. The maintenance staff never shows up in a prompt manner until I have to get involved and reach out to management. It's frustrating. The food and wait staff in the dining room has had significant turnover and the quality had been sub-par at times but they are working hard at trying to make it better. Overall, we are very satisfied with the facilities, the cost, and most of all I feel my mother is cared about and looked after, which is the most important thing.

Best place in Raleigh. Management did everything they could to help us get adequate care for my brother in law. No other place helped us like Falls River. Not only on one occasion but twice. [name removed] is the best. Our family is extremely grateful for what she did for us. No other facility in Raleigh cares for the welfare of their patients like Falls River.

Recently they hired a new head chef and hopefully food quality will improve. Administration is very approachable and I like that the executive director is a registered nurse and a woman.

The facility is very pretty and the residents are very friendly. The staff is nice and responsive, could have used some information up front when it came to settling my mom in.

It was very easy to work with them on getting our family member into their facility. It is a very clean and well kept facility. We have only found a few glitches in their system in the year we have had our family member in there. They have some problems with their food service staff. They don't have enough of them. We pay the highest level of Assisted Living Care. This includes medication distribution and making sure all the meds are taken properly. They have a serious lack of communication with the facility. It can take several days to get a return phone call. We also pay for laundry service. It seems that they have someone new or a problem with their washing machine as we have had to bring home laundry that was absolutely not laundered and had been placed in the closet and told it was clean. This is a serious problem. We know that ever since Covid the health care industry has taken a severe hit with not being able to retain employees. We try to take it with a grain of salt. For the most part the staff is friendly and know our family member well. It is by far the best assisted living facility in Carteret County all other concerns aside!! I would recommend moving a family member into their care.

Be careful of jewelry being worn that patients might be on medication or asleep. My mom had rings stolen when she was sleeping, but was out of it on meds. It was acceptable, my dad was comfortable and the staff was friendly. Families should be aware of the limitations of their loved ones, that could be taken advantage of.

I think more encouraging the residents to participate in activities would help.... maybe make it a contest or something. The food my mom constantly complained about. Not much variety and she swears the eggs were powdered.... otherwise it was pretty well run.

It was a nice place for my dad to live once he relocated to Hampstead. I would recommend to others looking that they take a tour. I do not know what it is like now but if I was looking for an independent living spot for a relative in this area, I would take a tour.

Extremely friendly staff, very helpful, spacious apartments, clean. Only complaint is the food and wait staff

Staff turn over. Undocumented and / or reported incidents (injuries). Clothes not separated after the laundry process. We are exploring the idea to relocate to a new location.

The food needs to be better & warmer. More attention to bug control.

Mom is doing well enough. Arbor ridge is a nice place to live. Based on the experience our family has had, we would recommend them to other families as long as there isn't too much of a memory issue.

I would definitely recommend them. They have been a huge help for my mom and they treat her like family. They take care of the residents but there is always room for improvement.

It's a nice facility but needed skilled nursing for my mom. I would recommend it to others.

So far it's been good , I feel like mom is safe and better off there than anything I could do

Some of the staff are great. Others are not good at all. Overall I would say the staff are very helpful and there for the people, but the few that aren't make it sometimes difficult. It's a beautiful facility but they have had some challenges keeping the cleaning crew for the apartments. The main areas are very well maintained.

The administrative staff is established and approachable . The staff is very friendly. The atmosphere is attractive and warm I chose this for two main reasons 1. It has independent living apartments under one roof with meals, activities, life alert, and opportunities for varied assistance 2. It has assisted living and memory care as well so my mom can move when needed without leaving the facility

Very supportive and open Politely responding to a request is essential to receiving the same Kitchen staff is often shot banded

Communicating between staff and shifts could be a little better. Yes we would recommend this community to other families, but they have let go of two Director level staff and we are waiting to see if new staff will affect things, positive or negative.

Everyone was pleasant and helpful. They made my Dad’s transition into his new environment very easy. I would highly recommend to anyone looking to find an independent living community for their loved one.