Ridge Care, Inc

I remember when I worked there. The food was not that great. The staff was rude and most importantly the bosses would short your check and burn you out with work. They didn’t care about the care if the residents nor staff. As long as the rooms were filled up so they could drive their nice cars and live in their big ol houses. Nowhere is perfect but this place had many faults that people don’t see.

Terrible experience! I'd give zero stars if I could. We moved my mother into independent living with the idea she would move to assisted living when needed. This was CLEARLY communicated when we signed the papers. About a month in my mother needed to move into AL and was evaluated by their nurse who recommended a Level 2 care (not the highest level) and assigned a unit. We arrived at Arbor Ridge and moved all of my mother's belongings out of her independent living studio into her new AL unit. As we were done moving her things, they informed us she couldn't be there. Their website states: " Rather than hopscotching from one senior living community to another as your loved one’s needs change, Arbor Ridge is bringing three distinct and affordable lifestyle options under one roof. " Not true. My mother was forced out because they can't provide care that they advertise in their own marketing materials. Management was rude, unprofessional, cruel and uncaring.

If you are considering Horizons Memory Care at Arbor Landing Hampstead, NC for your loved one PLEASE READ. Horizons kicked my mom out, who was under hospice care, because she could not stand, pivot, or assist with a transfer. She was in such bad shape the only place that would take her was a nursing home 1 hour away from the closest relative. She died 16 days later. We were told numerous times this is an “age in place facility and she could stay there until the end of life.” This was a lie. Horizons is a one person assist facility with no equipment to move people who forget how to walk or are in such bad shape they can’t. Their on-call nurse can come in anytime and deem “their care level has changed” and kick them out. They are also protected by NC laws. Many memory care facilities have two person assist and have the equipment and desire to help Alzheimer’s residents all the way through to the end. Moving mom was hard on her and contributed to her quick decline and death. Shameful.