Providence Senior Living

I would tell others that the community is very good. Everyone is very friendly. Sometimes it takes time for the staff to return emails or phone calls about my loved one. This is my only hesitation about the community. The community is very well decorated, and feels very welcoming.

We chose Savannah Grand because it is a small intimate place and I figured it would be easier to find her way around and be more comfortable. The room sizes are nice, they are private rooms. Initially it was difficult because of covid restrictions and as they started to lift them they seemed to be comfortable with not doing much. They have recently changed management and things are improving dramatically such as having many more activities. They are good with communication and I see the director almost on a daily basis. I would recommend to others looking.

Savannah Grand was always kept clean, and they offered a fair amount of activities for the residents. The pace was very affordable for everything they had to offer. The affordability, and the initial walk through really stood out to us. The waiting area, and entry way was very well appointed, The marketing individual we met with was very friendly and very helping with answering all of our questions we had.

Our loved one really does enjoy the meals and dining, but we do wish they offered more care. We think if they did our loved one would receive more attention, we think the community is a little laid back. We also wish they would offer outside walks for the residents to keep them active and engaged.

•Understaffed, too much turnover, and long response time for resident call button. •community is well maintained and pretty, but nursing aide staff members are spread thin •activities are a highlight •food is fantastic when you visit the first time, but after that it is downhill from there. Wait staff is spread thin. Long waits to be served and at some point they went buffet style -impossible for residents that have mobility issues •apartment size is spacious . Weekly cleaning is sub par for the apartments . Common areas well maintained For the cost it should be a better experience in care for the residents

Overall my mom chose not to use a lot of the amenities - they apparently mop with dirty water in her room, they clean her clothes with soiled clothes of other residents and they do not answer her call for more than 20 minutes most times. My father had to hire a helper to accommodate her needs because they weren't being met here on a timely basis. She also found medication missing while she was in the hospital. Some things I'm not sure because she can be high maintenance but also she said the food was no good and asks for outside food. There don't seem to be many resources for care like physical therapy or general wellness but again I have not been there since she moved in

Realize that every Assisted Living Facility is short on workers...don't expect everything to run smoothly. All I recommend is that people need to do their due diligence when selecting an Assisted Living Facility.

When extra care was needed after a fall at the facility, there was an upgrade to the charges, and we never so an increase in level of care or service. Top Admin staff are often hard to reach with one or two exceptions. Only got responses when I went in person.

My mother has lived at Providence Hunters Creek for a year, so this review is intended to give potential residents a view into what to expect in this community: Pros: - Cleanliness of the property and responsive maintenance - Caring staff of CNAs and Nurses. Both [name removed] and [name removed] are very professional and diligent doing their jobs. - Recreational Director ([name removed]) does a good job with the limited resources has. Cons: This community is seriously understaffed and here is how it impacts the residents: - CNAs are not consistent providing the level of care residents are paying for. Eg showering schedules are consistently off and my poor Mother misses showers every week. Some days the CNAs cant make it to her room as scheduled in the mornings/lunch/dinner and my Mother sits in her room waiting for hours. - Dining room has 1 cook for over 100 residents and 3-4 servers, this means residents wait 1-2 hours to be served. - activities are often cancelled or changed due to low staffing

On laundry day we will find dry clothes in the dryer that weren't folded. We asked that a trash bag be put in the trash can, but unfortunately this is rarely done.

The food and food service is inadequate. Better wages should be paid to attract more attendants and a more qualified chef. Residents must wait for long periods to get their food served. Often the food is improperly cooked or unavailable as shown on the menu. There are no health violation concerns just poorly prepared food or lack of choices. Example under cooked spaghetti and rice, running out of items indicating poor ordering of supplies.

Ambiance of Maitland in my opinion is a long way from being ready to take more residents at this time. They are in the middle of a massive renovation and remodel. I truly can't imagine it being finished for at least 9 months to a year. That being said, it should be very nice when it's finished. Currently I wouldn't send someone there.

The staff was great, although the front office staff were horrible. The receptionist provided some bad information and was unprofessional. We felt like there was a cover up. We also thought the director was very rude. The care giving staff, that were part of the memory care house were pretty good. The staff from the non-memory care side was significantly less equipped to care for our father. Some of the care giving staff did do a good job with my dad and seemed to really care for him. Those staff seemed to not be treated well by the management, however, so many of them left over time. They did seem to do a good job keeping the community clean. During the holidays, the activities director put up decorations and put on a really great event. At this event, the director and receptionist did not engage with the residents or families at all. They both fixed a plate of food and left without talking to any of us.

So far have not really been impressed at all. Granted my dad was only there a week before the COVID-19 quarantine started so I don't have much to go on. Never saw anyone doing any activities - only placed out in front of the group TV.

Dad was in the memory care side. Was disappointed in the care given. Never once did I see anyone doing any activities except sitting in front of the television. Unfortunately, his health declined shortly after moving there so he had to go to a skilled nursing facility.

Investigators say 46-year-old[name removed], executive director of the facility, was arrested Friday and charged after deputies uncovered what they describe as a pattern of theft from older residents. I would also like to add that Arya didn't inform us of this situation we found out on our own. They did not send out an email or anything to know what happened or what they were doing about it.

There have been at least six MC directors in three years. 2020 to 2023. [name removed] was investigated by Adult Protective Services due to a unreported fall that resulted in a broken leg. The MC staff and director should have better knowledge of how to turn the bedridden residents, how to dress residents who have pain, and how to cut up food for those who can no longer use utensils. Food for those who can feed themselves with utensils is usually very good. The activities are good. The outdoor area for the MC is small, hot, and with sad landscaping. The MC office is lackadaisical with many wrong phone numbers and misplaced paperwork. The ladies at the sign-in area are the best! Since I have another family member in another MC facility in Tampa so I can say that [name removed] MC staff is not up to the standards that they should be as caregivers.

Not happy with Sonata Hunter's Creek. No one seems to know anything. The staff is lazy in the upper management. They have no interest in my dad's welfare. We cannot find his dentures while in transportation to the hospital. We will have to get new dentures and I am sending the bill to Sonata. He also lost his baseball cap. Nurse [name removed] and nurse [name removed] are not trustworthy. They steadily tell you what you want to hear. But we are no fools. [name removed], the Director, is also the same. Smile in your face. All these businesses do is take your money. My mom, who is 81 years old, is constantly asking questions about dad's concern. All they say is that he is alright. We see through them all.

This was a dirty community during the tour.

We loved the apartment itself. The staff, however, was always hurried, there was a high turnover, and they would pop in with just their head and not spend any time with my mom or ask her if she needed anything. The community itself was also very unfriendly. My mom is very social but everyone rebuffed her.