Providence Senior Living

We toured the property and many promises were made about up-coming renovations. Both buildings were in poor condition. This company purchased property in November of 2017 and have NOT made any needed repairs. AC was not working, building soffit was not attached (ready for a squirrel/rat infestation). Memory care staff was 30 residents with 2 workers. Building was not up to code. One maintenance employee maintains both buildings. [name removed] (sales and marketing) insisted on a deposit check in order to hold a room, [name removed] guaranteed she would not deposit the check until the 1st of the month. She deposited the check immediately, The Director of Operations insisted we would have to give her a 30 day notice even though we never took residency, PLEASE do not trust one word from sales/marketing or any staff member.

We toured the property and many promises were made about up-coming renovations. Both buildings were in poor condition. This company purchased property in November of 2017 and have NOT made any needed repairs. AC was not working, building soffit was not attached (ready for a squirrel/rat infestation). Memory care staff was 30 residents with 2 workers. Building was not up to code. One maintenance employee for both buildings. [Name removed] (sales and marketing) insisted on a deposit check in order to hold a room [name removed] promised she would not deposit the check until the 1st of the month. She deposited the check immediately, The Director of Operations insisted we would have to give her a 30 day notice even though we never took residency. Please stay away from this facility.

If I could give 0 stars, that would be more fitting. When placing my Mother in this facility we thought this is a great place for her. They have since changed the administrator and several other key people. The place has significantly and drastically changed. It is solely about the almighty $$$!! The administrator is simply a bean counter and has NO INTEREST in what is going on with the residents well being. Activities have been drastically reduced, quality of the food has gone down. Not to mention the fact that their med techs are overworked and really don't seem to care about dispensing medications properly. My Mother was given ear drops to put in her EYES! When they were asked questions about her medications they say they don't have time to review. BIG NO NO! When we noticed she seemed to be over medicated it was found out she was receiving double what she was prescribed. OMG?? Are you kidding??? Oh and don't even ask how many licensed personnel they have on staff at one time- they WILL NOT GIVE YOU A STRAIGHT ANSWER! By Florida law they are required to have a certain amount of licensed personnel at a given time. The fact we were not given an answer at all to that question leads us to believe it is not the required amount. Steer clear of this place! They are more concerned about adding a nice big chandelier in the lobby and replacing gently worn furniture with new furniture than the wellbeing of the residents and making sure their staff is happy. Happy staff= quality care= Happy and well cared for residents. Many of the good staff have literally walked off the job. DO NOT PLACE YOUR FAMILY MEMBER HERE!