ProMedica Senior Care

The care services were awful and the overall value is a complete ripoff. I would NEVER recommend this facility to anyone. I have documentation on the uncleanliness and misappropriations of this place.

I ended up having to move my husband to a different facility. At Arden Courts I was bullied and told I had to get a 1 on 1 caregiver in addition to paying their monthly fee. They claim to be experts in dementia care, but are unwilling to take time to provide the personal care that dementia patients require.

My husband w/FTD moved to Auberge at Bee Cave.The staff is loving,hard-working; listens with a willingness to help. Meals are delicious & staff seemed organized when feeding & giving meds to residents. First full day I visited my husband. I located him in activities room, in wheelchair w/his head hanging low. He was unresponsive. A staff member approached me & advised he had been in this state for a long time. Nurse was called & he was rushed to hospital for a 2-day stay. My Husband was given wrong medication that was discontinued. Auberge advised not their fault but pharmacy's fault. Sent back to Auberge and perished several days later. Heartbroken! I paid over [fee removed] for first month & advised will receive refund of some kind. Contract signed states an additional 2-weeks will be charged when resident dies. My refund will be less than [fee removed] which means I'm paying over [fee removed]for a 1-week stay minus the 2 days in hospital. Understand IF lengthy stay but he was there for 7 days! Unhappy!!

We recently moved our mom out of Arden Court. Until a few months ago, we were happy, however, with recent admin changes, the care has declined forcing our hand at moving out. The basic needs of our mom were not being met and we no longer had the peace of knowing she was being well taken care of. There were certainly a handful of kind caregivers, but without systems of accountability in place, some staff/and agency workers were not doing their jobs.

While under care at Linden Village Lebanon, PA (Tabor Court), my loved one fell in the dining room and suffered a broken hip. If your loved one was also injured [date removed] please contact me via [removed]

A Place for Mom has rated this facility at a 9.0 That must be an old rating when [name removed] was the Executive Director First hand experience- Residents laying in urine soaked bed, bruises from falls due to lack of supervision, filthy hallway carpets that are freshened up with Carpet Fresh Filthy floors in rooms, moldy shower mats, sun par meals, and worse of all, bringing in temp agencies to care for residents with minimal training and supervision Hoping things get back to a place that deserves a 9.0 rating..right now sitting at about a 3

We have major care issues and have involved the OH dept of health . Admin has no answers ever , and now they have had a patient escape out onto the busy road and a passerby returned the patient.

The nursing aide staff actually refused to change my husbands depends and tend to his care I had to pay for private nursing care 24/7 when he was there - in addition to their monthly rate. I should sue. That is basically immoral. They knew nothing about proper Alzheimer's care. I couldn't wait to get him out of there.

To call it a skilled nursing center is and overstatement there’s nothing skilled about this place. My mother was transported over for rehab from NCH hospital. Day one they did not have her on a diabetic diet that she has been on forever. They had her on a high carb diet. They could not get her medication‘s right they didn’t follow the notes from the doctor in the hospital, they were giving my mother medicine that she hasn’t been on in months. They weren’t giving her the correct doses of anything that we spent two weeks in the hospital to get her stabilized. I repeatedly told them they were not doing the right thing to which no one wanted to own up to responsibility . And the attitude at the nurses station is unreal. It’s not my problem type of situation every single time then if you would like to discuss how dirty this place is my mother’s room was filthy. I looked over in the corner today and saw mold growing in the ceiling. We are taking her out of this facility in the morning

It's absolutely terrible. The cost has increased $[removed]. They always have an issue with bedbugs and cannot seem to get them under control. They are severely short staffed. I would never ever ever recommend it to anyone.

My grandfather has been a resident for two months, in those two months he has fallen 14 times Two times his daughter came to visit at 10:30am only to find him still in bed, calling for help, he hadn’t had his breakfast, didn’t get his morning medicine and he was covered in his own waste When you voice your concerns to the staff they laugh it off and tell you that “he has dementia you know.” I’ve heard the nurses referring to the residents, someone’s beloved family member as the walking dead. He was physically assaulted by a nurse because he asked her to be let back in to his room and she was too busy. He has been hospitalized twice in the two months. The most recent incident left him with a fractured vertebrae in his spinal cord when an aid rolled him out of bed on to the floor. Arden tried to cover this up by saying he fell from his wheelchair. My grandfather went from someone who just needed a little extra help to get by to someone who is going to need 24/7 care the of his life

Read my Facebook, Yelp, and Google review about the Auberge at Cedar Park. I was able to write a lot more on those sites. The Auberge has poor care and high prices. Food is bad. Residents have no choice on meal. They get what is served. The activities at the Auberge are poor. The activity staff hate their jobs and it shows. Overall, the facility is dirty.

The facility is nice aesthetically. It is geared towards dementia patients. The nursing care is insufficient and below the standard. I don't want to put all the nursing care in this category because the aides were usually approachable and caring. One LPN was very good but the majority of the rest lacked in competency.

No communication between medical staff and caregivers, and our mom's medical needs were not met. Caregivers did only what they had to, staff did not notice when our mom had pain, they did not effectively treat bedsores, there was a lack of follow-up with doctors for medications and home health services. The daily flow just moved the residents from a common room to a dining room for meals, and then back. Activities were consistently focused on higher-functioning residents while lower functioning residents sat at a table alone without meaningful engagement. They boast 'dementia specialists', but we saw no interaction with residents that helped the resident 'live out their best life' as described to us when we first toured Arden. They told us that "they live in the resident's world", but all they did with our mom was to put her in a chair and leave her until she was moved for the next meal. We pulled our mom out after two months of reporting specific concerns without improvement.

He moved out in [date removed]. Dirty laundry in his dresser drawers, I had to do his laundry, I had to unclog his toilet and clean urine off his floor about every other day, very expensive for services received, none of providers that service the facility took his insurance. The nursing staff was very attentive and the executive director was making attempts to help the situation; at the time there was a lot of aide turnover.

This facility has gone down hill in the year and a half since my dad moved in. The new ED is terrible and never returned any of my phone calls. Same goes for the new nurse there. As a matter of fact Frontier management has not returned my call as well. I notice that the Auberge or Owner, only responds to the positive reviews and never says anything about n negative reviews.

My loved one was previously a resident at Arden Courts and the experience was terrible. They had different people working there each week and most were lazy. They stopped giving my loved one his insulin, which resulted in an ER visit and other complications. I would not recommend this facility to others.

Terrible management turnover. 4 managers is just over a year, each one less qualified than the one before them. Beautifully laid out facility but understaffed as well as having a group of caregivers with no compassion. There is a dangerous level of lack of supervision. My mother suffered fall after fall as a result. Her room and bathroom were not kept clean, nor was my mother kept clean until hospice got onboard. The food was standard institution fair , not even served warm. The director, who was present on the day my mother died, never left her office to greet me offer condolences. Don’t put a love one in this “warehouse”.

1 on all except the activities. However we took my dad out of the Arden courts community and I would not recommend at all !!!

The numbers say it all.