ProMedica Senior Care

Don't put a loved one in SpringHouse! They can improve by doing the following: Get more help for a better patient/ helper ratio. Be aware of patient needs. Give out meds and OTC pills as requested from Dr. Check that patient's call necklace works!!!!!

More staff. Change all of the administration staff. Train staff on how to care for and communicate with people with dementia. The staff had no idea how to properly give my mom her medications and how to care for her.

4 cops cars showed up tonight and the fire alarm has been going off all day and all night long. This place is Horrible. I would not put my very Worst enemy here. I am trying to move my Loved One out ASAP!

Under the leadership of [name removed], who sadly passed away last year, my experience with SpringHouse was five stars, both medical and administrative. In fact the services my brother received was of such high quality, my husband and I entrusted SpringHouse to also care for my 92-year-old mother in law until she passed in 2023. However, while I still have high praise for the medical care delivered I noticed the quality of administrative services was slipping. My concerns took a quantum turn for the worse on [date removed] while I was in my brother’s room helping him get comfortable after he returned to SpringHouse following out patient surgery to repair a hernia. I went straight to the wellness center to give the nursing staff his discharge instructions. While there a call marked SPAM came in on phone as I talking to the nurse. As I disconnected the SPAM I saw both of the two phones I was carrying WERE INSIDE MY BAG. The nurse and I finished our conversation, then together we t

I would not send my worst enemy here. Watch out for the Doctor they use. Doesn't listen to what the family has to say about the patient. Self centered and a horrible person.

Arden Court is very depressing. It is dark and the rooms are quite small. The closet is extremely small. The residents have extreme mental issues. The food is terrible. Bathing is no more than once a week. Some of the staff are very nice, but some are not so nice. The price is very expensive too. We gave them a 30 days notice to leave after only there two weeks. So, we lost the [amount removed] community fee. No person with any memory or ability to carry a conversation should be there. We moved to the [community removed] in assisted living which is now the [community removed]. We are happier

They will make your relative worse. Get some computers and some safety equipment. Maybe some good management.

It's a little run down. The people who worked there were nice until there were some issues and then they were hard to get in contact with. They need more variety of both the food and activities.

They have a lot of agency people who are in and out. They seemed to be hiring new people all the time there is no consistency. They are understaffed only have one person in the lunchroom. Not run well have changed their administrator. Would not take precautions like our new memory care center does. Mat on floor next to bed so if they fall out they don't get hurt. Alarm on bed. Have 4 people in the lunchroom helping people eat. Want them to make things as safe as possible and they do not. I would not recommend this facility.

Seems they couldn't keep enough caregivers some were good just not enough coverage. There was no daily activity for the residents. They need to evaluate residents for their daily needs better. I would not recommend. The cost was decent the value wasn't there.

My mother was assessed by them while still at a rehab. Evaluated to be in need “maximum level of care” and paying for this. Come to find out, caregivers are not competent to meet this level of care!!! If your loved one requires any need in assistance of care, NOT the place for you. Was led to believe they could accommodate my mother’s care. Don’t believe everything they tell you, like I did.

My sister is a patient at Arden Court in Allentown Pa I asked the director in 2 voicemails to call me. My sister's Christmas gifts and eye glasses were stolen and in their place were men's dirty jeans. I left the facility crying. I did not get a reply.

Billing inaccuracies are frequent and if not questioned by the advocate they continue. If someone must be moved from the facility because the facility cannot care for them, even when on hospice, you will continue to be billed for the room for 14 days (regardless if a death occurs).There is a lack of doing the right thing vs referring to the contract by management.Turnover of employees is high and requires contract workers to fill in. This causes inconsistency in care for the residents.

My father has dementia, carries a catheter 24/7, and is incontinent. A Place for Mom strongly recommended Linden Village (LV). 5 days after his arrival at LV, he was taken to the hospital for septic shock. He survived thanks to powerful antibiotics and was sent back to LV. During the following 2 weeks, he returned to the hospital several times because his catheter contained blood in his urine. When I was finally able to visit my father, I immediately saw that his bedsheets were soiled with feces. Within a couple of hours, I realized that he had been defecating in his sweatpants about twice per day without any briefs or underwear. Most, if not all, of the feces were dry, meaning that he had been carrying the feces in the vicinity of the catheter connection into his body for hours. A day later, I found dried feces lathered onto the tubing of his catheter. A day later, I drove him out of Linden Village.

I had visited my mother and she complained of terrible back pain. I proceeded to feel her back and felt a large bump about 6” by 4” with a 2 inch rise. I immediately went to the front desk and asked if they were aware. [name removed], Exec. Dir., said that was something that needed to be discussed with the medical POA. I asked, again, if they were aware of the situation. [name removed], very rudely, repeated I needed to talk with the POA. Untrue - I was not seeking to discover any medical diagnosis or condition. [name removed] remained argumentative and brought up some family disputes of which she had no business to be involved. I had a few words with her, some of which were colorful, but I was neither loud nor disruptive, and left. Later that day, I received a phone call from a police officer telling me I was no longer permitted to visit my mother. Unprofessional, uncaring, and apathetic.

We placed my dad in Ardern Courts of Hatboro after we were no longer able to care for him at home. Dad was able to walk and make his needs known when he entered the facility. Dad was there 3 weeks and declined quickly because they didn’t walk him, and they kept him in a wheelchair all day. Within 3 weeks' time he lost weight, became incontinent and developed bed sores. He was left unattended in the dining room, fell and broke his ribs and was hospitalized for days. We used that as our exit out to a new place. While at Arden Courts a family member visited him every day and provided his routine hygiene care because it was obviously not being done since he was wearing the same clothes, we put on him the night before and his diaper and pants were soaked through every night. Dad wound care medication could never be found when ask for, so his wound did not improve until we removed him from the facility. There is much more and yes, we complained daily but now live with regret.

This place and Staff are the rudest people you can encounter and disrespectful behavior. You think that this place is all nice and sweet and the staff is kind but you are wrong. The staff starve the residents so they don’t clean them as well as hit them or yell at them.. This place is mistaken for its look with rude staff who are two faced and look at you with disgust when the manager isn’t around. They speak in their own language and make fun of you because you don’t understand. I see staff sleeping on the job on the phone sleeping on residents beds and eating their own food. THIS PLACE IS NOT WHAT IT LOOKS LIKE!!!!

I would not recommend. This place is an over- priced Adult Day Care.

Upon reflection, they should have not accepted my loved one as a resident. They obviously were letting finances decide their decisions. Worst month of our lives. The staff misled us as to his suitability of the population , the professionalism of the staff, and the safety they could provide for his abilities.

To be perfectly honest, her care was horrible. They insisted on attempting to adjust her meds in-house. Weeks later and thousands of dollars of her money for special care aids, and they ended up sending her to a psychiatric facility mainly because the situation was financially untenable. We thought this was going to get done before they would even accept her as a resident. When she returned to Arden,she was extremely diminished and so was placed in hospice. I never saw the hospice nurse until on one visit, she was alone in her home in a soiled diaper, and moaning. Her breathing was labored. I had the aid call the hospice nurse who had him check her pulse ox- it was dangerously low. She was placed on oxygen and the hospice nurse said she was not in immediate danger so she would visit the next day. She died that evening.