ProMedica Senior Care

Areas that The Auberge at Lake Zurich could improve no - Accountability in caring for the clients. My husband had multiple "lack of care" instances. When he came home I was back and forth with hospital and doctors offices.

They responded first to my inquiry, were able to host a tour right away, and was close to our location. I would recommend it.

I'd say if your loved one has any challenging behaviors they shouldn't go there. They aren't equipped to handle people with challenges outside the typical memory concerns. They have a beautiful outdoor area we knew my loved one would really like.

Overall when she first went in the room was dirty. Spiders and cobwebs everywhere. Some black all over corner of room by air and heat vent. Crap on back of bathroom door. [name removed] took care of it all and got it cleaned up. Didn't like one of the employees saying that I dropped my mom off like a dog at a shelter to my sister. Meals they only have 1 meal plan for dinner if they don't like it or can't eat it due to heartburn or herds. They give them a peanut butter and jelly sandwich for dinner. What am I paying for as far as meals? Then I told [name removed] not to order 2 medications of my mom's the day she went in because I have Grant's for them. They ordered them any how, so now I have to pay for them. Even though I called them when I got bill and they said they would send back but they didn't. Now I am paying over [fee removed] dollars for 2 meds that should have never been ordered. I heard such great things about Arden Courts but the first month and a half has been total Hell for me. Some people there are bitches. Not telling names and Liars. I will not recommend Arden Courts to anyone at this time. I have been checking into other places or bringing my mom back to my home and having people come to my home to help me.

I would not recommend Arden Courts Memory Care Wilmington if your family member is a two person lift and wants to nap. My loved one is not getting enough rest. The staff is friendly, but my loved one's caretaker does not allow my loved one to nap because it's too much work getting her in and out of bed. My loved one's level of care is more skilled care and there are not enough aids to assist. The ratio is 2 aids per 11 or 12 residents.

This place was so pleasing to the eye and ear when searching for a home for my loved one. I however am disappointed with the decline I see in the building appearance, the activities not offered anymore, the open conflict that exists between the staff and the aids, and I am very disgusted with the therapy dog that is allowed to run thru the facility and ignore the residents but poop and pee all over the facility. I believe these are problems that can easily be fixed if only management would step up and handle the complaints presented by family members. Putting a loved one in a facility is hard enough even when you are pleased with the presentation but when you see everything taking a turn for the worse you have to ask yourself is this where I really want to keep my loved one.

There was an administration change during our time there. To that end, the new administration was no willing to uphold the previous one's agreement. This facility was costly and the residents were well cared for but the food was horrible and staff played favorites. I would not recommend Arden Courts in Wilmington - staffing these facilities is miserable.

It's a good facility for the most part. It's safe, has an outdoor area, indoors is spacious. We picked this community because they specialize in dementia.

They are still better than other establishments around here, but they need to get their management issues solved and get back on mission. We picked this community because they specialized in advance dementia care. Facilities is on target, but the staff training is not where it should be.

They are very engaged with the clients and family. The monthly learning sessions with the families was very helpful and informative. They could do better with communication between the staff and clients. I believe the staff was trying to accommodate some requests but did not communicate with the following shift on the requests. Also there were times where the room appeared to have a quick mopping and missed some of the floor. I think Covid and the ridiculous Illinois Covid policies and oversight caused difficulty with appropriate staffing. There were times when the staff level was low, but not the fault of Auberge. They did their best to compensate for the lack of staffing but seemed a little overwhelmed for the clients who needed more care and attention. I believe they are better staffed today but my rating is for the period we were there and Covid policies were difficult to navigate. Overall the leadership staff was eager to help and corrected any concerns we had. The hospice group has to get a lot better. I know they are a third party but boy they communicated very little and never gave an update unless we called them.

The beds at Arden Courts do not have any bedrails, nor hand rails of any kind to assist or protect the elderly. This has resulted in my 92 year old mother falling out of her bed numerous times as she has tried to get out of bed to go to the bathroom. There are no cameras, nor sensors of any kind to alert staff that my mother is getting out of bed to go to the bathroom at night. So my mother is on her own. This has resulted in my mother falling too many times! I have tried to stress the importance of these simple, sensible protocols to protect our elderly from ending up with broken bones, but my requests have been dismissed under the excuse that any type of bedrails and sensors are a restraint, and are not allowed. I feel frustrated and powerless. I feel that these are simple measures that prevent unnecessary injuries, pain and suffering. These simple measures should be part of memory care! It only makes sense!

My 88 year old Dad wanted to go to a facility with my Mom. He was in independent living. He could not be in Memory Care. I wish that my mom could of gone here instead of [facility name removed. Arden Courts is was all memory care. A little dog was running around which was fun. Communal bath was concerning. That was another reason I kept looking.

The staff members at Linden Village were amazing, friendly, and kind. Food was good but not great. Rooms small but adequate. I called once and a resident answered the phone, which was a little concerning. Everything seemed clean.

What I liked: the chief nurse is passionate. They didn't lock doors and encourage residents to explore. This was before covid however then they restricted this and locked doors. Not sure what they do now. Improvements - their food needs improvement . Some of the staff were undertrained. They went downhill after a change of management and Covid

The staff was very friendly but my mom's hygiene was not taken care of. Her dentures were not being cleaned, they did not put lotion in her legs, and her depends were not changed. I frequently could not find staff. And it was very very expensive.

The Auberge at Lake Zurich was a good community; however, it was on the expensive side. I also didn't think the community was a good fit for my loved one.

Arden courts was not a good fit for my father. We moved him 18 months ago. The staff changed three times while we were there from English speaking nice people to my dad, then they left and new staff were hired that were difficult for us to understand (language barrier). My deaf, blind father didn't have a chance at understanding what they were saying. Then another new staff was hired, still there was a language barrier. The rent went up three times as the service went down. He was heavily medicated and slept most of the day. The staff often locked us in the residence area, many times because no one could let us out. I would not recommend Arden Courts for someone as disabled as my father who cannot stand up for themselves. The friendliness varied daily, it was better when I understood who I was speaking with at the time. The Quality of Care was all over the place. The Staff, again, constantly changing. There were no Activities that I knew of. Value for the money is difficult to say as we're now paying much less for far better care and conditions.

The facility itself is beautiful. The common areas are decorated beautifully but are very small with limited seating and offer no privacy. The only place to visit privately is in the resident's room. Those residents who need the most help seem to get it. I'm concerned about the other residents who don't need as much help. My loved one is able to get in and out of bed herself with the use of a wheelchair. Yesterday when I visited, someone else's Walker was next to her bed and her wheelchair was pushed in a far corner. When I asked about the Walker, an aide said it was someone else's and she removed it. Very concerning as my loved one doesn't use a Walker and would have fallen trying to get to the wheelchair.

We were really happy with them at first. But they have had some staffing changes and the new people are not very good. When our loved one arrived the meals were good, but now our loved one won't eat them. With the care services our loved one has had a toe injury for a while now and has yet to see a Podiatrist.

The interaction with the staff was good. We picked this community, because it was close for familly to visit and the cleanliness of the building. The rooms need to be remodeled on the second and third floor. They can improve on the level of care, and educate the caregivers on dementia and alzheimer's. The staff was very friendly and did the best that they could. I would recommend to other families.