ProMedica Senior Care

They are doing pretty good. I really like the facility, it's really nice and clean. My mom seems to be very content. I'm glad she is there. She is eating well, and seems to be well cared for.

It’s good that it’s geared towards people with Alzheimer’s disease. They have activities geared towards helping to engage memory and mental stimulation. The best features are that it’s very clean and the staff is very friendly.

The facility specializes in memory care and seems to be designed to meet my loved one's needs. It's designed so that each resident has a small, cozy room that's part of a "house" that has several common areas. The residents are strongly encouraged to socialize and participate in group activities, rather than spend time alone in their rooms. The staff is patient and unfazed by the special needs of those with memory challenges. There's a good mix of people, and I think my loved one will enjoy the social interaction and feeling of independence that will keep her vibrant. The indoor and outdoor spaces are available for the residents to enjoy in any way they want. The easily-accessible quaint outdoor area is safe for residents to wander around and it's beautiful when the weather is warm.

I wanted to add that the facility at Auberge is beautiful and by far the best we saw. Our family was really impressed by it. I wanted to let you know that we have decided to move my mom out of Auberge. My father in-law passed away a couple of months ago and he had been living with us. That left us the ability to take care of her with us. I know you want feedback on Auberge and honestly it is mixed. I believe they are understaffed with some patients that need a lot more help than my mother does. That made them need to focus on those patients while the rest just kind of are left on their own. She was fed and got her medication but we noticed she was sleeping in her day clothes and was not using the shower in her room. We know this because clothes were hung on the handicap railing for multiple days which did not move. My mom does not remember using the shower accept once when my daughter called and asked the new nurse about it. That day when I talked to my mom she told me about the three girls that came and helped her shower. Until then she never mentioned it. The activity director Philip is wonderful and works very hard trying to engage with everyone and they have several things going on there. My mom had some problems with a couple of other residents where they were taking her food and when she confronted them the lady slapped her. She is alright and hit back but is now scared to be there. I realize I dumped a lot on you but I thought I owed you some type of response. She is already out of the facility and with us at our house. We will be getting her belongings out over the next few week

At this time, I wouldn't recommend this facility. While there are some caring, dedicated staff members who genuinely make a difference, the facility often seems to be understaffed. As a result, the staff who are working frequently appear overwhelmed, which seems to affect the overall level of care. The food quality has been inconsistent, although I appreciate that fresh fruit is usually available at breakfast. The facility also offers daily activities, but I think residents would benefit if staff encouraged participation more consistently. Cleanliness is another area that could be improved. Rooms appear to be cleaned only about once a week, which doesn't seem adequate for residents with incontinence. I've also noticed unpleasant odors in the bathroom during my visits and have occasionally felt the need to clean it myself. I shared these comments during a particularly frustrating time, but they reflect concerns I've observed over time. My hope is that the facility addresses these issues, because there are employees here who truly care and have the potential to provide an excellent experience with better support and staffing.

The staff is well-intentioned and genuinely cares about the residents. However, the corporate management team appears to be in a startup or transition phase, which has made them difficult to reach at times. I would recommend this community with caution, as there is room for improvement in communication and administrative support.

The care seems to be fine, facilities and activities are good. However, the lack of responsiveness to us as the family handling everything is kind of crazy. Despite turnover in management, it's almost impossible to get someone on the phone to answer questions or discuss treatment options, etc.

It's fine. Short staffed causes delays in attendance to residents. Very nice admin staff. The admin staff seems very nice.

I visited twice, the second time was a lack of communication, and they never contacted us to go back over pricing.

Before move-in, staff assured us repeatedly they could redirect combative residents and arrange inpatient stays for medication adjustment. Neither happened. Instead they added drugs that worsened confusion and falling without helping behavior — then attributed the decline to disease progression. The inpatient option became "not that easy to arrange." Detailed intake forms on food preferences are ignored. He couldn't get daily coffee unless he attended group activities. Promised hourly checks, but camera footage showed 8-hour gaps with no one opening his door, 12+ hours between brief changes, and after a fall he lay on the floor calling for help for 90 minutes. Tellingly, checks, bathing, brief changes and room cleaning by Arden Courts improved significantly once outside hospice was involved. Some staff were genuinely skilled and he wasn't combative with them. But there weren't enough of them. Fine for cooperative residents. Not great for behavioral symptoms.

Everyone was always friendly,treated the residents with respect. Floors always seemed to be in need of mopping. Care was lacking, showers not given repeatedly after discussing with staff there was no change . Food always looked good, residents seem to enjoy meals. Activities ok, did not have opportunity to observe many. Cost seems in line with other facilities

The rooms were comfortable and safe. My sister had a courtyard view and we were able to place a bird feeder where it was visible for her. The hallway is circular with spikes leading out from four corners to the different living areas. Which i felt was confusing if you weren't cognizant of which area was yours. The outdoor courtyard was very well maintained with several comfortable seating areas. Each living area had its own dining room. The had 4 residents to a table. My sister's dining room may not have had adequate supervision because they called me and said she choked on french toast. Then I found out they called her PCP and was requesting a diet change. I later heard they were concerned about an aspiration. Which prompted me to remove her from the facility. Some of her clothes were damaged and some I never got back. They quoted me one price and billed me a higher rate. The staff I found to be very friendly upon first meeting but later visits they were hard to locate and seemed indifferent to my concerns.

The care my sister received when she was alive was just fine, but the way everything was handled when she died was horrendous. I don't know who the person was that made the notification of her death, but she called in the middle of the night, which was fine, but I explained I was out of town and she called back a half hour later wanting to know when the funeral director would be picking up her body, telling me there were state rules that it had to be done in a certain time frame. Surely it could have waited until morning, but I did make the arrangements to have her picked up ASAP, even before I made arrangements to get home. I think it could have been handled much better.

The place was clean and food acceptable. Management was largely unresponsive to issues, nursing was all contracted out so no accountability, no surveillance cameras or electronic alerting

#1-overall experience: 3. However I didn't venture in to this with expectations greater than a 3. After all, it is a nursing home! #2-Cleanliness of the facility: 4. I would almost consider 5 if it were not for the filthy TV room furniture. That furniture was absolutely horrible. #3-Friendliness: 5. The entire staff was extremely friendly and helpful. #4- Quality of Care: 4. Too few staff. The staff was not able to adequately contrpl residents. #-Admin. Staff: 5, although the sales staff was a bit aggressive regarding an up sale. #6-Food: 5. #7-Activities: 5. #8-Value for the money:#8-Value for the money: 3-4. Much too expensive for what it is. Compared with other similar facilities in the area, the facility is small, out dated it is in need of new furniture and a face lift. A larger dining area should be considered, as well as an updated lounge/TV room. Perhaps an updated bathing area for the residents. One must remember that Arden Courts is a nursing care facility and not ones home. No different than other such facilities. Although I had no idea what to expect when I considered moving my loved one into this type of facility, I was taken aback when I left my girl there. I knew I was not capable of taking good care of her and that this was probably my only choice. It deeply saddens me that so many of our elderly are left abandoned in nursing homes, while begging to leave. I don't have the answer...I wish I did. My [Name removed] is gone now. She finally got to leave there. As for me, I'll do whet ever it takes to avoid being placed in a nursing home facility.

The head of nursing & director were great in beginning. Although was told things that weren't true. They were very consumed with a new system they were moving too at the time my father was there. My dad was given medication he wasn't supposed to be given at times, I feel to knock him out. My dad was there not even two weeks. He went to inpatient hospice from there and passed. Too much to text that went on there. Most of all inadequate supervision most of the day. I believe he fell out of bed and we were not told. No communication between hospice and staff. I could go on. The director was helpful in getting me my refund for the time we paid that he didn't stay there. They were nice, just didn't perform the way I was told. Clothes went missing, left him bed at times. When we were there no one checked on him. They said they checked every hour on hour that was a complete lie. Again in the two weeks I was there I was not impressed. Which is sad.

The administration staff never returned phone calls or emails. If there was a problem and they could fix it they would turn the problem so it would sound like it was your fault and you would have to remedy it. Staff was caring and thoughtful but weekend staff was contract employees and not caring

Overall it's nice. Activities seem less. The food is ok. Cleanliness is ok. The room is a decent size. I would not recommend. Seems like it has gone downhill. He is missing clothes and gets other people's clothes.

It's not the same as it use to be. A new management company took them over. A lot of turnover a lot of agency workers not all of them are bad but most just don't care....75% is good!

I started with a 5 when Mom was first there and it all went down from there. Knowledgeable staff, Mostly shorthanded and was told they were full staff when they were not. All Memory care and is still classified as "assisted living" protecting the facility from doing the things they boasted they were doing. When they were not doing as promised to get you to sign up. The entire industry is broken... Communication from care team lead was horrible and the caregivers that truly cared were way over worked to the point of burn out.