Priority Life Care

Would not recommend . Terrible care . My Mother in Law has been there for only 3 days and has not received proper care . She needs assistance to get from wheelchair to bed and help into the bathroom . She waited 2.5 hrs for someone to help her into bed her first night and didn’t get help until she called me and I had to call there and yell . This happened again this morning and this was after I spoke to the administrator . Very sad families have to go through this .

Our relative is a resident of Elmcroft of Martinsburg, WV. This facility is well maintained and has friendly day-to-day caregivers. Although this is not a memory care facility, the management continues to retain our loved one who they recognize (for years) has memory issues. Further, during 2018 Elmcroft added a front door lock because of managements concern our relative would freely leave without managements consent, contradicting the position our relative is “capable of making decisions.” Elmcroft Martinsburg management repeatedly attempts to prevent our family from relocating our loved one, to be closer with family, under the false veil our relative is capable of making independent decisions thus remains at this same facility. We very much appreciate the fine efforts of the day-to-day caregivers yet shocked how management is uses our relative’s insurance coverage as a cash cow guaranteeing income for the facility. For these reasons we do not recommend this facility and give it an overall one star rating.

The sales manager only spoke to me (the son) in a low voice and rarely spoke directly to my mother. We had to wait for lunch, only 30 min, but the sales mgr left us alone in the lobby. When I asked about VA benefits he became irritated and said that if I asked another question about VA he would get up and leave. He was very rude and disrespectful. Not one staff member came by and spoke to us while we were there. Only one client welcomed us. Very disappointed. My mother felt very slighted by the sales manager. Also the elevator smelled like someone mopped the floor with a mildew mop.

Friend had a respite stay and this was the only place on short notice. The facility is filthy! I was shocked they could be open. The kitchen is so dirty it has to be unhealthy. The health department would close it if it were a restaurant!! The food was not edible. Recreational listings were impressive. Most staff were very nice but complained a lot and also talked about other patients and their families Very glad when my friend left.

Don't be deceived by the friendly staff and beautiful facility. Their top priority seems to be filling beds, whether or not they are equipped to care for your loved one. Chances are, they probably are not. Once residents start needing more care because of physical or cognitive issues, they are not able to provide adequate care. The daily staff is wonderful, for the most part. Lots of management issues, staff turnover, lack of training, and not enough staff.

We went to set up our tour and found that things were not on the up and up. We looked at the reviews online and found that they were not good as well. I really did not like the way the staff worked with the residents.

I did not have a good experience with this community. My mother was all set to move in, but she fell and broke her hip. So she had to go into rehab, and from there a nursing home. She never made the move into Atria, and they would not refund me my money. I did not think that was right of them to keep our money when she never moved into the community.

What a joke never in my life have I been so embarrassed to have my parents stay at a senior living facility I have came in numerous times and found my mother soaking wet my father very confused I wouldn't recommend this place to anybody

My loved one has been in Elmcroft for 4 years - during which time there have been at least 5 head nurses and equally as many Executive Directors. The current Management Team doesnt communicate with their staff - nor do they respond to the needs/inquiries of the patient's family. They only respond under legal threat or by contacting their corporate offices The staff is wonderful! Would do anything for you . . . as long as they are "allowed." They are all afraid of losing their jobs. They put on a very good show of their facilities, staff, friendliness, etc. But if you are someone who likes answers and expects phone calls or e-mails to be returned, don't place your loved one here!

More for alzheimers/dementia patients and wasn't as clean as the rest of them were. There was an odor in some areas. Most of the people were sitting around not doing anything sitting in the lobby waiting for what I don't know. There wasn't anything going on they said they had planned activities but I never saw anything going on. It was very dark, not light and bright. We weren't even halfway through the interview and I was thinking this is not the place for her. It was even very depressing for me. The gal we interviewed with was very nice and she didnt really look at my mom while we were talking. We didn't really see any interaction between the staff and the residents.

They prescribed medication that was not FDA approved for Alzheimer's patients. They did not properly test their employees for COVID 19. This led to their employees bringing the virus into the facility. My wife died from the virus.

The head of nursing evaluated my loved one twice, and knew dementia was part of my loved's medical care and still admitted my loved one. The community upped my cost after my loved one was admitted for my loved one care. The nurses then kept calling me daily to let me know that they couldn't take care of my loved one. They kept taking my money due to the care my loved one needed. I moved my loved one out of this community after two months. I wouldn't recommend this community to anyone.

One of the least expensive senior living options in the area, but there is a reason for that. The building is dated and suffers frequent maintenance issues, including apartments on the first and second floors getting flooded from rooms above. Roach infestation is very evident. The food is inconsistent at best. Most of the staff are friendly and helpful.

This facility is terrible. No management, no communication. Uninspired food, no salad bar since it was closed by the health department. The worst place to live and has gotten worse since I moved in .

This is for the Corp headq thanks for no virus now not [name removed] fault but yours the food sucks I am losing muscles because not enough meat the food distributor is bad our chef and crew is great but their not getting the product no decent fresh fruit 1banana a week don’t cut it we are getting old outdated stuff out of distributors also the portions are really funny we get chicken with no meat understand u didn’t want to give us anything but coffee no juice No milk etc I hv an ear to capital how Much stimulus did u get any way make it easier on us and don’t pick on our management do not raise my rent this year 200 in 3 years is ridiculous my mother lives here too I wish u deduct the money I am giving u for food and order out you will get old

My mother has a studio apartment here on the bottom floor. The food isn't good. The maintenance team has entered her apartment without knocking a couple of times. Right now, the community is on lock down because of the Covid-19 pandemic and as a result, the quality of the food has continued to decrease. The management has also recently changed and my mother seems to like him. My mother gets three meals a day and gets housekeeping services for her room. It doesn't seem they have cleaned my mother's carpets.

My mother-in-law lived in the assisted living side for 3 years and we regretted it almost from the beginning. Lots of talk during the sales pitch but you quickly discover that they are not capable of the follow through. We found other options but she just didn't have the energy to move again. Most of the CNA’s there did as good a job as they could but they were spread so thin. I think it is poorly managed from the very top. The nurse is next to impossible to reach. The food was awful with the occasional (as in once every 4 to 5 months) special meal. Residents complained all the time with no improvement. It was not a happy environment.

Dementia and alzheimer residents are with the general population. This can be difficult for residents who do not have this issue. Residents will not have a place for refuge. Sad for residents with those conditions, but it makes it hard for the general population.

There no safety for seniors, elevator is always broken. They have maintenance staff try to repair it instead of licensed elevator service. They make excuse elevator is 30 years old mean while residents cant leave there apartments at all if on 2nd or 3rd floor for weeks at times because elevator not working. Fire department having to come to carry resident up and down stairs if they have md appointments like they dont have other things to attend to because this facility feels they dont need to do the right thing and repair correctly if cant get parts because its 30 years old as they claim then replace it. Yes its independent but it's also seniors and its unacceptable to have this happening constantly. Thank you for at least bringing there meals to them seeing they pay alot to live there that's the least you could do.

Independence Court is very filthy and neglects elderly residents. People sit in urine soaked clothing for hours. The staff to resident ratio is poor. Fecal matter can be found on chairs and railings. Cleaning staff is lazy. Evidence of roaches in resident rooms, some rooms have a bed bug infestation. The property is under construction and has NO barriers in place to keep people safe, which means the risk of injury or death is high. Residents are exposed to uncovered electrical wires, exposed nails and other construction hazards. This place puts profits over safety everyday and will lie to cover up injuries.