Priority Life Care

Housekeepers are way over worked. It's infested with bugs the food is not great and the lack of keeping employees is horrible. They don't have linen that is suppose to be provided if you have none. It's suppose to be independent living... it's not!! The place is horrible

Our family had experience with Atria and it did not meet the expectations and it just felt dark and dingy

At first this.was very well run. Since the latest merger with Atria things have become very much worse. Residents are treated with disrespect and like unreasonable people. Food has become poor and service is almost rare. New manager is not concerned about residents. She should be replaced before the ship sinks.

My mother moved in to Regency Residence in Port Richey Florida in [date removed]. Since then, the place has changed hands and it been a disaster. Not only for my mother, but most residents. There is no organization, no rules being followed and much more. Covid recently put the place on lockdown. No one wearing masks to help prevent spread. They are very short staffed. Every time I speak with my mother I get so upset that she is living in these conditions, especially with the amount of rent the people are paying. Prices are going up? For what? Bus for the Residence has had mileage cut from 12 miles to 5? It's very sad that residents who wanted to be in a nice place to live are not getting what they paid for. Broken elevators, broken front door for anyone to walk right in. No one at front desk most of the time. Someone has dropped the ball!

I would never recommend this facility. We were working with them for a long time and right at the end when we needed to move my loved one they said they could not help us an pulled the plug, we were shocked. They were very disorganized and it was just overall a terrible experience.

I would recommend you don't go to this community. We ended up having to provide care and bathing assistance for my loved one instead of the community. I ran the sweeper in my loved one's room, as the staff wasn't cleaning the room. They served turkey to my loved one three nights in a row. We ended up moving my loved one out of the community as they weren't holding up their end of the agreement. I didn't see any activities going on in the memory care unit. The administration was available and they only addressed the concerns the family had once.

Do not place your loved ones in this building. The staff is very rude all management including [name removed] the nurse and her friend [name removed] are nasty rude they do not take care they don't want to help the staff they are not nice and their doctor on board [name removed] is a joke. [name removed] and [name removed] are very lazy they lie constantly are we Management in there that has respect is [name removed].. you walk into the activity room the carpets are filthy and they smell like pee they have not changed their furniture they're soaked in urine.

First floor rooms flood and nothing has been done to stop it. There are roaches in the hallways and dining room. At least three rooms have bed bugs.

Unfortunately Poet's Walk was not a good fit for our loved one, the friendliness of the aids were great but when it came to the day to day staff and management that really did vary.

We were very disappointed in our experience. I explained what we needed and they gave me a price and they said they would re evaluate after 30 days and they ended up marking the price way up. We had to leave because it was too expensive.

Unless you are RICH RICH RICH this is not the place for you. Almost [fee removed] for a studio - get real people. How are older people supposed to live in a decent place when a senior on limited income.

I would not recommend this community to others. I was made promises that the community did not keep. Overall this was a horrible experience. I initiated a conversation with the staff and they were quick to call back. The food was not good at all and nothing was fresh it was all canned and processed.

The cleanliness of the grounds were okay, the friendliness of the staff really depended on who you talked to. It was just not a good experience, our loved one had dementia and was combative at times, however this facility did not know how to handle it.

Horrible place to put a loved one. You can literally smell urine and feces in the place. Very unsanitary. Nurses abd staff seem inpatient and overworked. Free month and deals means poor service.. Look elsewhere.

They are not organized enough. My mother fell and no one knew about it and they didn't notify me about her fall. Some of the caregivers are good and some are not so good. We chose this community because I thought it would be a good place,. They were supposed to have a nurse on duty at all time but they didn't the last months. The food was okay and they offered variety but too many sweets and too much junk food was served. I would not recommend this community.

Smelled strongly of urine. Run down with limited facilities, but somehow just as expensive as places that are much nicer. The sales person was very professional and friendly. She was the one bright spot there.

The place sucks. The nurses are very rude they don't inform you on what's going on with your loved ones they do whatever they want to do this is the second incident that my mom has been her at the facility and nobody could tell me what's going on or how it happened. I've also been accused of sexual assault on their staff members. Now they want to backtrack and say that they've never said that the place is a joke I would never leave my parent at this facility [name removed] is a [language removed]. Like to talk [language removed] but then don't have no proof to back it up

I wouldnt let my dog there. No furniture in the hallways anymore, no vending machines. From what I see the workers are leaving left and right. There are never enough workers. New management sucks, one walks around with a clipboard walks like she [removed]. The rooms might look pretty, but thats all its got going for it.

While the staff can be very helpful and kind, the new director has no clue what she is doing! This place is going downhill fast if you don't get new leadership!

Don’t allow this place to care for your family member. My Mother is there for therapy after a knee replacement . They do not answer her call bell. She waits over 2 hrs for assistance to the bathroom . She had to call me from her cell and then I call the facility to tell them to help her . Spoke with the administrator yesterday and was promised this would not happen again but was woken up at 7am with another call from my mother that she’d been calling for help to the bathroom since 5am and no one came . Again I had to call the facility and tell them to help her . She is paying out of pocket for this stay . So very disappointed , we were promised she would receive execellent care at Broadmore .