Priority Life Care

Very friendly and helpful staff. Residents seem to be happy. Everyone is trying to have Mom feel at home.

I'm not there so i dont really know how things are but the times that ive been there have been fine. My dads not happy with the services, and I know part of that is my dad, part of it is timeliness, part of it is he can be adifficult person. That can be how some of the caregivers respond to him, but also how he treats them. Hes also not a real participatory kind of guy but my mom enjoys the activities though. Intially, why we chose it, is the location, my parents liked the facility, what they saw, the arrangements of the rooms and everyone was friendly and they're happy for the most part.

I have challenges with their accounts and billing so it took them a few months to get resolved but other than that I had an overall positive experience.

My biggest concern is Brentwood has stopped pursuing certification for Medicaid & we'll probably need to mom in a year or so. I am especially pleased with the activities director, [name removed] He is top notch! Mom loves everything they do. The staff is friendly and tries to accommodate.

The facility was very nice but the rooms could be bigger. The activities were nice for those who could participate. I didn't like the way they handled our exist after loved one had declined and had hospitalizations.

Very willing to help in any way that they can. We were very happy with [name removed] here at University Pines.

Let me start by saying, you will never find any perfect place. No one will take care of your loved one the way you do. But, overall the staff seems pleasant and the care is adequate. The overall appearance of the facility is beautiful, but individual rooms can lack personal hygiene. The pricing of the facility is in range with others, so all in all I would give it a 3.5 out of a five star rating.

I liked that it was a small facility in comparison to the others I looked at. I felt like there would be more personal care. The décor there is dated and can be construed as depressing. Everything seemed good until the other facility closed I think because of water damage. When the personnel from that place came things changed. My dad was not an early riser, but he was pulled out of bed early in the morning and dressed for the day. When I visited him he was always so tired and slept a lot during the day. He would complain about this every time I went to see him. He seemed miserable, so I'm glad he lasted only a month there. He transitioned last May.

Overall it's a nice place and we are starting a family council so that helps families feel like our thoughts count. For our area, it's the best we found for my parents. The staff overall truly love the residents and make us all feel welcome.

Newer on-site leaders are very engaged and are working to make operations even better. Caregivers are kind and always helpful. Room sizes are large and house what the residents need. They work to keep residents out of their rooms most times anyhow for safety and to keep them involved with the community. They have an activities coordinator and they work with families to best know what the residents like to do.

I have only been there once to visit so far, staff seems nice but I have to say that their prices seem high and the rooms are small.

The administrative team has years of being in the job there and love what they do consistency is very important. Therapists are great as well. I love that it is a smaller community

Overall. Staff seem to know my mom & care about her, it's a good home for advanced dementia & memory care. But it is less residential-like & more of a hospital-like feel than some homes that have AFH-side & memory care, admin is not great with follow up , activities outside the building have been sparse & nobody followed up with a few things like zoom meetings, the food is believed average, very much like hospital good & much less "home-style" than other homes, I think my mom is safe & they take good care of her, but it's finitely more of a hospital-life atmosphere.

It's great there except they don't have enough staff Also the lobby and dining room are under construction due to flooding from broken pipes. So the beautiful lobby cannot be utilized as it used to bed, as a socialization area. This is no one's fault, just unfortunate. Due to staff shortages and the construction, there are often longer waits for meals and for personal assistance. But overall it's a great place and my stepmom really likes it there! She also loves the therapy staff, the housekeepers and some of the CNA/caregivers. I feel stepmom is so much safer than when in her apt before! Even though I was able to get her in/home companion time increased, she was still unsafe in her apt. the last few months she was there. She lived 25 miles away and was alone overnights. Being close by me at Celebration and having the 24/7 staff right there is a blessing to us both. Plus she has made friends at Celebration and the activities are great for her mental stimulation and for getting out of her room. Also it is so nice that the Dr. comes to see her right there at home.

Overall a great place for family member care. Staff are very personable and caring but sometimes spread a little thin. Communication is great. Staff know residents by name, interests, food likes and dislikes. Facility size leads to family like environment.

Like most - it's smaller, 60 residents so attention and care can be paid. Improvements - additional newspapers to be available to residents. Repave the driveway leading up to the main entrance.

It is a Friendly place, and is family oriented. There are nice size rooms to make it feel like home. They offer service of taking loved ones to appointments, there is internet & good tv service.

The location is good. The facility is clean. People are nice. They try to be as helpful as they can. Room sizes are pretty good. in fact from the places I visited, this was one of the better places regarding room size. Amenities are reasonable. Not much better or worse than other places.

Being a young disabled 61yr old,I find the staff friendly helpful + careing.The operations from the Corporation was excellent during the terrible category 5 storm here + continue to surprise me with old staff members that show up.It's fun to have them around,when someone didn't grab them already!I thank God for the help I receive here.?? Thank you ???????????

I would recommend to others. However, staffing is an issue but this seems to be true with this type of facility. Staff are friendly and caring. When we visited Mom felt comfortable. Liked that they had one person controlling meds.