Priority Life Care

I am happy with the care my father is receiving; however, there have been many discrepancies between the price I agreed to pay and what he has been charged. There have also been issues with what services and supplies my dad should be receiving. It has been a continual struggle to be in agreement with the facility. After 3 months at Brookdale we are still not being charged the correct amount for rent.

Lots of turnover while there. Most were nice. Maintenance guy very helpful. Got better care from hospice than most staff. Some were good. Other families in memory care were great because they looked out for each other's family members.

Administration talk a good talk but never follow through. [name removed] has been helpful. Always short staffed or don't hire. Everyone works a few days or weeks and leaves to go to another assisted living facility usually in same proximity. I know this is a lesser LOC but should be a better place. Administrator never leaves his office except for meeting.

They could improve on their staffing and with those improvements we would recommend the community to other families. The place was clean and had activities for those that could do them.

My view is that the staff is competent, caring and helpful, while the common area and facilities are a bit worn, although not to the extent that I would discourage others from considering Celebration Villa. Mom does feel that the food is too bland and could use more flavor.

Quality of care - If i could rate a zero i would. I would not trust them with medication management ever. Response time also to long once the call light is pushed. ( perhaps aides overworked?) Most of the aides were great with my mom) However, upper nursing management is more of a problem. We did move my mom out in March due to some issues with care.

We have had issues with the nursing staff not bring able to put in for medicines and refills. Telling us we needed to go buy items for my family member. My family member has fallen 4 times since in the facility. The last time he was released from the hospital to the therapy center, we came back to finding mold all over his complete room. Thankfully he was still in rehab and only stayed in another room for 2 weeks before they moved him back to the treated room. The office still have not reimbursed us for food, items that had to be throw away, furniture is still molding and items have never been treated for mold. Overall not pleased in different areas.

The overall experience was ok, but we would use the facility again. The cleanliness of the facility was originally not good, but it improved over time. The quality of care improved over time The meals and dining are average, with low variety, For the activities, they worked to engage residents in fun activities, For value, they had the most competitive cost among the three or four that we evaluated.

I think it's a good value especially since they accept Medicaid . I feel the place could be cleaner, dirty carpets, walls scuffed but the friendliness of the staff is great.

I would say their biggest issue was being understaffed.

There was a change in leadership staff soon after we arrived. Unfortunately It was not a positive change. Short staffing, grumbling staff. But they were always very kind to Dad. The blindness was something they could not accommodate even though they claimed they could. If he was not blind, I am sure my scores would have been better.

I would encourage family members to stay vigilant with ensuring their loved ones are well taken care of once placed in the appropriate facility for them and ask questions on staff retention, quality of life, direction of the facility and its priorities. All those factor in to the experience. They also allowed individuals to visit her repeatedly without contacting me first. One time resulting in a visitor upsetting her that she fell from her wheelchair and broke her hip. No regular person at the front desk as well.

The staff at Brookdale Winter Haven was communicative. The housekeeping was virtually nonexistent. About the only activity was bingo. The meal times were at ridiculous hours and took a long time to get a diabetic menu, then there were extra charges. I do not recommend Brookdale Winter Haven to others.

My loved one is currently a resident at Celebration Villa of Berwick and the overall experience has been good. The staff are all friendly, helpful and well meaning. At least, they have been when I have visited. Based on our experience, I would recommend Celebration Villa of Berwick to others.

Big issues with the process of getting their meds. Dad wound up having to go to the hospital because they were not checking his diabetes. Head nurse was nice to Dad. Immediate staff not management was also nice. There were bedbugs in his apartment, and they never informed anyone. We had to throw out all of Dad's stuff. After I brought it to their attention, the new manager mentioned that they had such problems in the past. Dad did not like the meals at all mostly because of the repetition and flavor. Breakfast was a sore spot for Dad, As every time he asked for something they never had it. I pretty much had to go and fight with them to make them understand that they needed to check his blood levels at least twice a day. After that they were more on the ball. Had a problem also with getting his clothes washed and cleaning of his apartment. It got to the point that there was mold in his toilet. We would put his clothes out to be washed but then he would never get it back. The new manager said they were having quite a problem, with having the right kind of candidates for hire. Dad passed away [date removed] after he arrived at Brookdale. There were a lot of growing pains and I was constantly having to go over there. The assistant manager is horrible, but the rest of the staff was nice to Dad.

Although they claim the staff is trained, many of them do not know how to handle those with anything but a quiet, non-communicatung resident. Beyond that they are not qualified. A nurse or upper management is only there from 7:30-4:30. No one qualified to make any decisions or observations that would help determining if critical or not. Overheard aid conversations that were not appropriate with people outside the building in regard to residents. My comments apply to resident care staff. Upper management was quite accommodating and caring

We were told on our initial interview my mom would be checked on every 2 hrs. That was not true. Also she was to be started on medication, which was only vitamins for her eyes but I gave the vitamins and script to the assistant to the wellness director and she never received the pills until my brother inquired about them. They told him they thought she was a self mediator? The staff is very friendly and my mom loves it there. She loves the staff and they are quick to answer when she calls them. She likes the food. I have never eaten there. I would recommend the facility to others BUT I would caution families to keep a close eye on their loved ones care to make sure all is well and going according to plan. The move did not go as well as expected, but that was not the facility's fault. We did not get moved in until 9 or 10pm and there was an employee to meet us as promised.

The facility is well maintained. Staff is stretched thin and oftentimes takes a while to respond. Accuracy and administration of meds is hit or miss. The current management is working to improve the facilities administration and care for the residents.

I would rate the food at a zero if I could. Mostly carbohydrates and the few vegetables served are overcooked, Soggy and sometimes inedible. Run out of food that should be routinely ordered (coffee etc.) I've looked a few other places and after a year made a few friends here. Some residents seem quite content. Personally I would like to play bridge, mahjong & join a book club. None of which are available here. Staff friendly but need more servers at mealtime. I understand a new executive chef begins next week, new owners (priority) Hope for the future.

I picked this community, because it was close and well maintained. I would not recommend to others.