Priority Life Care

The last five or six months here have been pure hell. Las Palmas is in deep decline and NOTHING is being done about it. The Manager is useless, does not care about the residents, does not communicate with us, ignores us and refuses to do anything to address our concerns about the awful "food" that is slumped on our plates every day. She seems irritated every time one of us enters her office to voice our opinions or concerns. While we continuously complain to the Manager about the quality of the food and the horrific Chef, who has been kept here for far too long and needs to go, nothing is done. I'm currently looking for a new residence, as are many of my friends and neighbors here. Priority Life Care has done nothing to fix the Management problems and the Kitchen problems yet they are fully aware of the situation, as many of us have complained directly to Corporate Officers on numerous occasions. Sadly, our complaints fall on deaf ears.

Don’t move there! Food isn’t good and often run out with residents going to bed hungry Manager lies and treats you with no respect and when confronted she gets very upset! If you love a parent don’t put them there to live! Three months of pure hell !

This community is understaffed, dirty and dangerous. We experienced numerous falls, medication mix up, dirty bathroom and rooms, no laundry, missing clothes, towels and personal belongings and under-qualified, lazy staff. Do no bring your loved one here. We had to move our dad, he suffered.

stear clear. the food is terrible and the sane staff that are cleaning the residences are also overworked and serving cafeteria style meals. there are no “chef-prepared” meals it’s garbage food and disappointing to say the least

My loved one was a resident at Brookdale Deer Creek and the experience at this facility was terrible. My loved one was ignored and left in her room while her dementia spiraled. The activities were non-existent. The food tasted like cardboard. Nothing that we were promised came through. A terrible experience and I would not recommend Brookdale Deer Creek to anyone for their loved one's care.

I got a call from my father who was in pain after loosing his balance and falling. He had called for help to use the bathroom and no one came. So he tried to go by himself and fell. Then he tried to call for help after the fall. No one came. I called repeatedly and no one answered. I had to drive there myself and inform the front desk staff there was an issue. Nursed admitted that there are to many people for them to help! Aparentlly the way the call system works is it rings at the desk for a time and then stops. It will not ring again even if cord is pulled again. It must be reset or pulling the cord does nothing. If they miss the first ring no one knows there is a problem. If someone does respond and doesn't reset the cord, they can't be called again!

if I could give zero stars I would. the staff if you want to call them that is not interested in caring for the elderly. they have yelled at my mother ignored her and lied to her. aside from that the food is disgusting I wouldn't serve it to my dog.

Thin wood between floors, you hear everything from the apartment above you, the woman in [removed] let's her 2 grandchildren run back and for and jump for hours every week in the evening after Las Palmas management leaves. The sound is ridiculous, like a heard of elephants on top of you, the level of inconsisderation is shocking. I politely asked the woman who lives in [removed] to stop and she told me it's her home and she can do whatever she wants, and that the assistant manager told her it was ok. The assistant manager not only ignored my pleas for help she had the audacity to suggest I should exchange phone numbers with the woman above me and call her and beg her to stop everytime it happens! that's the definition of gaslighting. The rent is $[removed]per month plus a huge non refundable fee to move in, way to much for zero support from management. I have been forced to call the police and request an officer and file a noise complaint since management at las palmas refuses to do anything about it.

My mother was a resident there for 2 1/2 years until her passing in 2019. My mother had immediate memory loss and unfortunately that was taken advantage of by a particular aide that assisted her in her hygiene care and dressing routines. Once I was able to put the pieces together and voice my concerns, the situation was addressed by changing her aides. Unfortunately that didn’t last forever because my concerns were heightened again as I was preparing to move her to a different memory care facility. Don’t let looks fool of a beautiful facility fool you and always keep an eye on your loved ones.

To whom it may concern: I am very disgusted in how Marion Woods home turned out after so many nice staff I met quit. There are very few staff now because of the salary and being overworked due to shortage of hand. I am trying to get my mom to move out of there after living there with her for one year and one month as a guest. The experience there was horrible when I visited mom in 2021. I don’t know where to begin. I was not supposed to get a rent raise of 8% after staying with mom a year but got it six months before and the manager of the place couldn’t help mom to remove the rent increase. Mom was so upset that she cried over her rent being increased 8% also and gets increased every year. They are being taking advantage of with the increase of rent and the controlling of the food. The food situation has gotten really bad in the sense that a lot of things are being removed from the menu and hardly anything left for one to choose from that many of the residents are going out food shop.

I moved my mother to Sterling Court. It was so bad. The staff was very rude and unfriendly. It was run down and poorly maintained. Leaks in roof with buckets in hallway and kitchen to catch the rain. Dirty carpet. Apartment cleaned three times in two months and that was after complaining numerous times. Cockroaches. Always promising to spray for bugs but never did. Bad food which you had to sit at a table and wait for an hour to be served. Then run out of food. Unsafe. Emergency doors jammed and blocked. A mess

The food is inedible and horrific. It is greasy and unhealthy. People are moving out left and right because of the food. It is awful. We do not eat there. The first two weeks we moved in it was decent and often good, then they had a huge budget cut and the food went way downhill. The facility is dirty. They advertise a heated pool and that is not true at all. The outside is not maintained. The fencing around the pool is rotting. The dryer vent is a major fire hazard, we have brought it up to many staff and they have done nothing. the washers and dryers are not in the rooms. We have a balcony that is full of mold and mildew. They are taking people whoa re mentally impaired and it is supposed to be independent living. They will cheat you every month on the bill so look over it carefully. They do not do month-to-month leasing, it is 6-month leases so then you are stuck. We cannot wait to move out.

My husband and I moved to Las Palmas in 2010. Then, I thought this place was everything I wanted (good food, a swimming pool, all that I had left). I've seen it all decline. Poor food quality, poor food preparation and presentation. I went to the pool yesterday and the water isn't heated anymore. I'm feeling disappointed and frustrated because our cost goes up, but services are less. I'm not getting what I pay for at all.

They are all very nice people and were friendly to my loved one! They can improve on everything ! We picked this community because, of the proximity, pricing, and I liked what they told me in the interview. They promised a lot more than they delivered.

When my Mother first lived here about 10 years ago, the establishment was run the way it should be run. Things changed each year after about 3 years to progressively worse. First German roaches invaded the place. I purchased everything I could to help my Mom's room. She finally moved out of it to another room. This year 2022 the place is short staffed. The food is below par, and sometimes if my 93 year old Mother is too ill to go to dining room, she gets her food and its cold. Her room sometimes isn't cleaned for several weeks. For the amount of money she pays, this is totally unexceptable. Something needs to be done, these elderly deserve comfort, good food and exceptional service. They have earned it. My Mom orders groceries so that she can fix meals when she can't make it to the dining room! That should NOT be necessary. I'm appalled at how this place has gone way downhill.

Housekeepers are way over worked. It's infested with bugs the food is not great and the lack of keeping employees is horrible. They don't have linen that is suppose to be provided if you have none. It's suppose to be independent living... it's not!! The place is horrible

Our family had an in person tour and from the moment we walked in we knew this was not going to be the place for our loved one it was beyond inhabitable.

We ended up moving my loved one out of the community after a short stay. My loved one fell in the community within the first few days. The community didn't communicate with the family that our loved one fell and had to be taken to the hospital. The hospital actually had to call me to inform us. The family would communicate concerns and care issues we wanted the community to work on such as making sure to keep our loved one hydrated. This wasn't happening for our loved one by the staff. The community was keeping the residents out of their rooms and in with other residents in common areas. The family was told that the community would allow our loved one to be in their room to feel more comfortable in the community. They weren't willing to accommodate the food requests for the residents, even though they promised the family they would. We never saw activities being done with the residents.

Our family had experience with Atria and it did not meet the expectations and it just felt dark and dingy

At first this.was very well run. Since the latest merger with Atria things have become very much worse. Residents are treated with disrespect and like unreasonable people. Food has become poor and service is almost rare. New manager is not concerned about residents. She should be replaced before the ship sinks.