Priority Life Care

My mother moved in to Regency Residence in Port Richey Florida in [date removed]. Since then, the place has changed hands and it been a disaster. Not only for my mother, but most residents. There is no organization, no rules being followed and much more. Covid recently put the place on lockdown. No one wearing masks to help prevent spread. They are very short staffed. Every time I speak with my mother I get so upset that she is living in these conditions, especially with the amount of rent the people are paying. Prices are going up? For what? Bus for the Residence has had mileage cut from 12 miles to 5? It's very sad that residents who wanted to be in a nice place to live are not getting what they paid for. Broken elevators, broken front door for anyone to walk right in. No one at front desk most of the time. Someone has dropped the ball!

I would never recommend this facility. We were working with them for a long time and right at the end when we needed to move my loved one they said they could not help us an pulled the plug, we were shocked. They were very disorganized and it was just overall a terrible experience.

I would recommend you don't go to this community. We ended up having to provide care and bathing assistance for my loved one instead of the community. I ran the sweeper in my loved one's room, as the staff wasn't cleaning the room. They served turkey to my loved one three nights in a row. We ended up moving my loved one out of the community as they weren't holding up their end of the agreement. I didn't see any activities going on in the memory care unit. The administration was available and they only addressed the concerns the family had once.

This place is terrible. Staff if very rude and have terrible attitudes. I have a medical and religious exemption to a facemask that causes harm. Title 18 u.s.c 242 " whosoever under any law, statute ,ordinances, religion or custom, willfully subjects any person in any state shall be fined under this title or imprisoned not more than ten years. One should look elsewhere if you truly care about your loved ones

Do not place your loved ones in this building. The staff is very rude all management including [name removed] the nurse and her friend [name removed] are nasty rude they do not take care they don't want to help the staff they are not nice and their doctor on board [name removed] is a joke. [name removed] and [name removed] are very lazy they lie constantly are we Management in there that has respect is [name removed].. you walk into the activity room the carpets are filthy and they smell like pee they have not changed their furniture they're soaked in urine.

First floor rooms flood and nothing has been done to stop it. There are roaches in the hallways and dining room. At least three rooms have bed bugs.

We were very disappointed in our experience. I explained what we needed and they gave me a price and they said they would re evaluate after 30 days and they ended up marking the price way up. We had to leave because it was too expensive.

Unless you are RICH RICH RICH this is not the place for you. Almost [fee removed] for a studio - get real people. How are older people supposed to live in a decent place when a senior on limited income.

I would not recommend this community to others. I was made promises that the community did not keep. Overall this was a horrible experience. I initiated a conversation with the staff and they were quick to call back. The food was not good at all and nothing was fresh it was all canned and processed.

The cleanliness of the grounds were okay, the friendliness of the staff really depended on who you talked to. It was just not a good experience, our loved one had dementia and was combative at times, however this facility did not know how to handle it.

Horrible place to put a loved one. You can literally smell urine and feces in the place. Very unsanitary. Nurses abd staff seem inpatient and overworked. Free month and deals means poor service.. Look elsewhere.

Never in my life would I expect what happened to my father here I had an excellent meeting with [name removed] and the nurse [name removed] my dad passed everyting he had to do. We took three days going over places to stay and from Thursday [date removed] I was told he would be paying the $195 level of care that INCLUDED two showers a week , meds given to him at station which only is two of them, help with dressing and they put him on toilet three times a day. This was all included, for the higher price of $195. I asked over a three day period to the nurse and to the sales rep, and Yes $195 a day. Our move-in date was today [date removed], and I get a phone call at 845 am that now the care is an extra $82 a day. I nearly flipped that is another $1148 for two weeks? Are they insane? Who sets a price and on move in a day increases it? Only a company that is money-driven and not care driven. It was a verbal contract with more than one person and I have witnessed and their own brochure says clearly $150 to $195. The upper limit is clear... not added fess on move in day. Who in their right mind would even be employed by such a poorly run company? I contacted corporate and have a case number and [name removed] didn't have the courtesy to even call me herself to tell me the increase. The sales rep said no one has ever paid more. I asked for a call from [name removed] the division of operations and no phone call to me. How rude can someone be.? I will keep follwing up with their coperate office, I will surely let them realize they are making a family's life miserale not that they even care. When you have to make such horrible decisions for your family there should be compassion and comfort, not a dollar sign to get more from the eldely SHAME ON YOU BROOKDALE YOU ARE A DISRESPECTFUL HORRIBLE COMPANY TO DO THIS TO OUR SENIOR POPULATION. IF i CAN GIVE A NEGATIVE STAR i WOULD , MORE LIKE A FALLEN STAR. KARMA IS ALL I CAN SAY ,,,,,, ALL OF YOU HAVEV PARENTS AND THIS CAN HAPPEN TO YOU ALSO!!!!! AND IT SHOULD

Smelled strongly of urine. Run down with limited facilities, but somehow just as expensive as places that are much nicer. The sales person was very professional and friendly. She was the one bright spot there.

The place sucks. The nurses are very rude they don't inform you on what's going on with your loved ones they do whatever they want to do this is the second incident that my mom has been her at the facility and nobody could tell me what's going on or how it happened. I've also been accused of sexual assault on their staff members. Now they want to backtrack and say that they've never said that the place is a joke I would never leave my parent at this facility [name removed] is a [language removed]. Like to talk [language removed] but then don't have no proof to back it up

Old facility. Dated Décor. Depressing atmosphere. Terrible Location.

I wouldnt let my dog there. No furniture in the hallways anymore, no vending machines. From what I see the workers are leaving left and right. There are never enough workers. New management sucks, one walks around with a clipboard walks like she [removed]. The rooms might look pretty, but thats all its got going for it.

While the staff can be very helpful and kind, the new director has no clue what she is doing! This place is going downhill fast if you don't get new leadership!

Don’t allow this place to care for your family member. My Mother is there for therapy after a knee replacement . They do not answer her call bell. She waits over 2 hrs for assistance to the bathroom . She had to call me from her cell and then I call the facility to tell them to help her . Spoke with the administrator yesterday and was promised this would not happen again but was woken up at 7am with another call from my mother that she’d been calling for help to the bathroom since 5am and no one came . Again I had to call the facility and tell them to help her . She is paying out of pocket for this stay . So very disappointed , we were promised she would receive execellent care at Broadmore .

Would not recommend . Terrible care . My Mother in Law has been there for only 3 days and has not received proper care . She needs assistance to get from wheelchair to bed and help into the bathroom . She waited 2.5 hrs for someone to help her into bed her first night and didn’t get help until she called me and I had to call there and yell . This happened again this morning and this was after I spoke to the administrator . Very sad families have to go through this .

Our relative is a resident of Elmcroft of Martinsburg, WV. This facility is well maintained and has friendly day-to-day caregivers. Although this is not a memory care facility, the management continues to retain our loved one who they recognize (for years) has memory issues. Further, during 2018 Elmcroft added a front door lock because of managements concern our relative would freely leave without managements consent, contradicting the position our relative is “capable of making decisions.” Elmcroft Martinsburg management repeatedly attempts to prevent our family from relocating our loved one, to be closer with family, under the false veil our relative is capable of making independent decisions thus remains at this same facility. We very much appreciate the fine efforts of the day-to-day caregivers yet shocked how management is uses our relative’s insurance coverage as a cash cow guaranteeing income for the facility. For these reasons we do not recommend this facility and give it an overall one star rating.