Priority Life Care

The community is for residents in the later stages of Alzheimer's. I picked it for that reason and they had immediate availability.

We chose this community because it was affordable and the location is fantastic. It's also pet friendly and quiet. I would tell a friend, to do their research, talk to as many current residents as possible and not to expect anything special from the dining room, except for breakfast.

The apartment sizes at the community and the food are pluses. However, there is no help arranging card games or support for any non scheduled activities. Sales staff misled about card games.

One month into Dad's stay, they changed ownership. Through that process we also lost the administrative staff that we had gotten to know. The price for 2024 is increasing significantly (12-15%), although they have not yet told us a number. Processes are different now than they were, so I can not speak to that. The staff that is there is friendly. Dad seems happy (content) there. He likes the food and the facility and his room are clean. They communicate via text, although with new ownership it is less than prior. Areas for improvement are: it would be nice to know when the physician visits and what she does/checks when she is there. Overall, I would recommend the facility because Dad is happy there. There is work to be done from an administration and communication standpoint, again due to new ownership.

My loved one is currently a resident at Brookdale Jensen Beach. After less than 4 months, the price has already changed. We are NOT happy about it and were only given 3 weeks notice. I have been waiting for a call back about it for 2 weeks or more. There is also lack of staff and the service is suffering. The staff that they do have are nice. Communication with the family is mediocre, so far. As they are understaffed, food takes 45 minutes to be served, according to my loved one. Their community fee was also way more than other places and was a shock to me as it wasn't mentioned.

Not enough staff. Good person fired not warranted. Based on the experience we have had so far, we would possible recommend The Pines of Mt. Lebanon community to other families.

The place was clean but hallways and common rooms were dated, needs new carpeting. Rooms are large, clean and basic but pretty nice, I was impressed with that. The food was pretty good and the people were generally nice. The food servers seemed a little impatient when taking the residents orders, but I'm sure they were busy. We had issues with getting Mom's insulin to her prior to meals. She'd have to wait for it and then her food would be cold. There was an instance where Mom was complaining of shortness of breath which the staff contributed to anxiety. Luckily her home health nurse arrived shortly afterwards, her oxygen saturation was 79%. She had to go emergently to the ER and almost died. It seems like they are understaffed. The director was very nice and accommodating. So I would say overall it wasn't great but it wasn't terrible either.

I was hoping more care would be given to brain health and nutrition. Communication between family and staff is poor unless you really make an exceptional effort. We would maybe recommend this community to other families based in the experience we have had. Mom is given better care (by far) than what I could give as an untrained working woman. The other residents are very pleasant.

Needs more staffing is my chief concern. On a high percentage of our visits we have discovered significantly impaired residents being left in a group area without supervision. On more than one occasion we had to intervene to ensure the safety of unrelated residents. We are likely moving our loved one, but only because we believe we may be able to find an improvement, not because we are significantly disappointed. There are Lots of very kind individuals make up the majority of staff. There just are not enough of them!

Initially. Not really happy with the facility and staff. Have seen good improvement in the last 6 months. Some turnover has occurred for the better.

My mom lived her for a bit over 3 years. At firsts it was great, but then COVID struck and residents were in lock down. The isolation was tough on my mom and it appears that management didn’t focus on maintenance or the facilities during that period. It’s a nice place but when we started looking at new facilities we realized how rundown/dated Brookdale really was. The staff there was wonderful.

We moved in during covid so staff shortages were at their highest and is still an issue today but not as bad. Also, after only two years, we are on manager number four and the company just sold. Do not know impacts of sale just yet.

Some staff very friendly and helpful. Some just plain rude. Also biggest problem as stated above when you have question or ask for something they always say of course I get that right away. And they never come back. Not sure about this. My family member does not participate in any activities. It's seem to be going rate.

You should ask people what their income is and if they have a Medicaid waiver before you give them places to see.Not worth looking in to. They raised their rates by 14 to 18 %. We picked this community because, at the time I had no choice.

My loved one is currently a resident at Celebration Villa of Chippewa. Overall, the experience at this facility has been okay. The friendliness is good. The meals and activities are okay. However, the administration staff seems bothered when asked to comply with insurance matters.

The staff are friendly. The housekeeping could be better. The third floor always had an odor, possibly flooding on old carpet? Communication between nursing and management staff and the family usually took several calls by us, as they didn't return messages in a timely manner, if at all. The front desk staff was always amazing. The move in/move out process was easy. My mom said that the meals were good. I would recommend this place as long as your loved one is pretty independent. Once my mom needed more help, it seemed like she was ignored more. I'm sure that short staffing was part of the problem.

They have a lot of things to do, regarding the activites. I picked this community because it was affordable, and I really liked the apartment that I have. There has been an increase in the rent. They can do more things, to make the residents feel like familiy. It would be nice, if packages could be delivered to the door. They deliver meals daily to the residents, but that delivery is an extra cost.

The meals is not good. Some of the staff is mean. I would look for something else. I picked this community, because it really seemed much better than it was. I would not recommend to others.

I think they offer an amazing number of activities here. Every day they have cards, bingo, something called domino trains, and exercise (although no exercise equipment -they just use chairs and other things- no exercise equipment. They have bands (country western) nearly every week as well as various religious services. They only have 4 rooms and the atrium to do activities. They also have outings, to grocery stores, to casinos and today there was a KC Royals game outing. So they have a very active social director. That's all I can think of

I'm just here for temporary as we build a house in Loxahatchee. A lot of permanent residents complain. The facility suits my purposes well. Maid service & repair men are readily available. They made come as once a week and does an adequate job. I am able to get Select physical and occupational therapy services through a physicians recommendation. The community provides transportation, although since I am disabled from a car accident, I cannot use it much and rely on private transportation. It's very lovely community, beautifully landscaped with several attractive lakes, lots of birds and other wildlife. How does in the dining services I give it a high recommendation. By the way, the fellow residents are nice people. I am an independent living thank goodness. There is also at this facility accommodation for assisted-living.