Prestige Care

My mother was there at Prestige Senior Living Orchard Heights for only a month before she ended up in the hospital. We are now in the process of moving her somewhere else as the level of care she needs is more than what they provide. It was a very clean place, and they were always very nice and friendly with mom. Their communication, however, has not been too great. None of them call me back when they say they will.

It was just very emotional for me to put my mother there. I think the staff could be a little more professional and not so much kidding around. They shouldn't have personal talks. My mother very seldom has her clothes on and I see other people walking around with her clothes on. Her costume jewelry is missing. The snacks I bring her go missing. I also think the bathrooms should be cleaned more. My overall rating is 3 stars.

it is a very clean place but the turn over is high the commincation things get missed...i would like more games parking is easy the food is well you can eat it its not the food in town but it is ok but the over all i would highly recommend to other famlies the staff is very nice to talk to and the people there are nice..

My Mother lived at Southern Hills for about 8 weeks. I found the facility to be pleasant and efficient. I was happy with the results of any request that I made of the staff. My Mother did complain quite often about the food. Mom did not settle well with an Assisted Living environment, I think it was more of an issue with Mom rather than the facility.

Debbie not around, but no transportation and all assisted living.

June 2 tour. Larger facility, similar to Meadowlark but with more going on. I liked the monthly 'themes'. Rep knew patients, spoke to those in Memory Care side very lovingly. The 1-bedroom was very nice. Possibly too busy for Dad.

Their carpets needed cleaning a month ago. There are spots on them and they stink. The management of that place, the ownership, needs to be scolded. I think it's a little overpriced. I can go to a complete care facility as cheap as that place. I really like Bobbi who is their nurse type gal. She's a really nice gal. They just need to do a little better on the clean up department. I'm there every other day and the housekeeping is not great.

When my mom and dad moved there it was absolutely the right place for them. They had all the activities that they needed and my mom was quite involved in those. She started having some issues with falling down and walking and they just weren't giving her the care she needed. I don't believe they really paid attention to her diet so her insulin and blood sugar were kind of on a roller coaster. When she started falling they weren't really around to know why she was falling. They started keeping her in her room and not letting her participate in the activities anymore because they weren't staffed to give her the care she needed. During that time her health went from walking and participating to sitting in her room by herself and not being able to eat on her own.

Very disappointed in the service in assisted living as it was very inconsistent. Seemed short staffed and lack of communication and administrative follow through. I will say, everyone is very nice. Failed to provide in room meal service when ill. Had difficulty getting to and from dining area as help was needed. Sometimes there was no response to the call button. That happened more times than I can remember. Service in dinning room often slow. Seems like leftovers are served from the prior day's meal very often. I have heard that the food is getting better. The independent living is much much better as you need little service. The cleaning service was minimal. Counters left sticky, towels not washed every week. There is a huge turnover in cleaning staff. Maintenance provides the best service in the building. Nick is so nice and responds to your apartment concerns promptly.

Really like Melinda, the Sales Manager here. She has followed up w/me several times trying to get someone to come and take a tour. I would like K to check this place out. Pricing starts at $2,490 for no level of care studio. $375 extra/mo give 15 hrs of assistance/mo-level one care.

2470/mo (studio) +500 for second person 3195/mo (1 BR) +$$/mo. bathing, dressing, meds, nursing 18-24 mos. private-pay before Medicaid

Bridgewood seemed older than some I visited, and not quite as nice. I didn't like the floor plans as well; and they would need to move if they entered independent living and needed assisted. There were alot of trees next to the building. The independent meal plan only included 1 meal/day. None of the apartments had washer/dryers. It was dinner time, so I only met one resident. He was in a bad mood. And I felt more like I was being "sold" -- I had 3 people talking to me at one time. They really wanted a decision and deposit "now".

would be fine

Like it. No mention of cost. Washer/dryer hookup in some aprts.

Size was good. Rooms were okay. 2 room studio available. Views onto new planting were okay. Tour guide, goofy but very nice.

Apt nice. Question mingling of assisted & independent living. Full Kitchen. Laundry down the hall.Will be remodeling common areas. Definite possibility

I would advise to look around else where at other communities. Once this community received the deposit it was like they got what they wanted and then the communication stopped. There was ongoing issues with them not doing what they needed to do. They are supposed to deliver meals and they keep forgetting. It took them a few weeks to fix her shower after she moved in. The communication between the nurse and the patient is pretty much non existent and is the same with family also. The communication is poor and if it was not such a big deal I would move my loved one. Once my loved one moved in they did not help her around or anything she was just basically left to figure it out.

We moved mom in at 2:00 p.m. on a Saturday. We had already moved her furniture in, so we were arriving with just mom and her personal effects. Her hospice worker stopped by a few hours later and discovered that no one had come in to meet mom or check on her. He went down and found a med tech and brought him back to mom's room. After they left, my sister and I decided to stay overnight, and we're so glad we did! By 10 a.m. the next morning NO ONE had come to check on mom, dispense her meds, or bring her any food. We called the public relations person and complained. One caregiver stopped by after that. However, the first thing she did was ask what mom's name was. Apparently she didn't even look at mom's file before she came in. When she saw mom was asleep, she left without taking any vitals or removing her meds from the room. A while later, someone from the kitchen came in to take her lunch order. They delivered it and picked up the tray later. We never saw another soul. Finally, at 3 p.m. I went down to reception and complained. Mom had been there for 24 hours and was receiving no care whatsoever. My sister and I had dispensed her meds (which were still in their original containers) and took care of her bathrooming needs. After that, three PAs came to mom's room to take care of her. Needless to say, we were nervous to leave mom alone there. Sadly, she passed away 10 days later, but because of our experience, I hesitate to recommend this place.

I toured this facility. They were okay. It just didn’t look like the same professional standards that other places had. It wasn’t bad, but it had an overall feeling that there wasn’t as much care being taken with cleaning and making it look nice. The person that gave us the tour was quite thorough, though. We ultimately did not choose it because it was an older facility and everything just looked old and worn.

They had some issues at the facility. They failed to shower my mother for three weeks. They did not clean her apartment or strip her beds, as they were suppose to in our agreement. They just claimed it was a communication issue. They have some employee issues and staffing issues though.