Prestige Care

The main contact you have is with the marketing director but it would be helpful to talk with the main director and medical director as well. They put on the bells and whistles to get you in the door and then the service level drops a little once you're in. Not bad but noticeable.

Resident was not accepted back to the facility after behavior became impaired and unmanageable due to alcohol (occurring twice). I was inadequately updated by Auburn Meadows after he ended up in ER at Auburn Hospital other than being told that an assessment for memory care would occur at 11:00 am Thursday over a week ago. That assessment did not happen. I never heard from Auburn Meadows again. Eventually the hospital informed me that he would not be accepted back to Auburn Meadows and that an assessment was never done. I was never directly informed of his final status by Auburn Meadows but was by the hospital. Thanks

The food and coffee was always served cold. Family was told the medications of member would be used before bubble meds where ordered. They did not use more than 2 doses before ordering bubble packs which cost the family an additional [ fee removed] vs using up the 3 months supply of meds. My grandma was only there 2.5 weeks before she recovered enough to come home. I asked staff why meds where ordered before using even a week's worth they had no answer. Also my grandma always had to ask for her meds they serve that at the dinning room even if the person had no interest for dinning there for breakfast vs in her room from her little half kitchen

Direct care staff were wonderful, management very poor. When my mother was there, the facility had very poor management who were not the least interested in returning my calls or meeting with me. Shortly before my mother passed away, the manager was relieved of their duties and a temporary person was brought in from the home office. My mother only lived a few more weeks after this transition so I can't speak to any issues regarding improvements in that area. People considering the facility should really investigate the management situation, particularly the longevity.

There is high turnover with the CNAs, but that seems common at all of these facilities. The staff is friendly and responsive. The housekeeping has been pretty good--a little inconsistent sometimes. The communication with the family is okay. They are responsive but do not initiate much communication. I think they are understaffed, so the admin folks are very busy. The move in process was okay. It took a few months for things to fall into a good rhythm and routine, but that was kind of to be expected--transfers of care can be difficult. My mom enjoys the meals. They are working to plan more activities for the residents. Overall, it's been fine. Not outstanding, but I feel that my mom is safe and being taken care of pretty well. I would recommend the facility. They prioritize resident safety of all and that's really the most important thing.

Prestige Senior Living is a clean community and the staff members are friendly. However, the room they provide for respite was terrible.

There are no clothes rods for the clothes in the clothes closet. There is no shower curtain There are no shelves in the medicine chest. I cannot figure out how a single person could navigate getting the care they need if they have Alzheimer's. Financially with the spend down it's a yes. For a couple where one doesn't need AL there is no stove or refrigerator. I had to buy both. There are some things I would recommend and others the fit was not right for a man with Alzheimer's.

I would not, most caregivers I know are great, don't know all, not the cleanest place, there has been a turnover in personal lately, why not sure (management????), They did allow us a 1 year spend down, which I am grateful for, would never made 2 years, and the cost of care increased often.

Bridgewood is a generally pleasant facility. The staff are helpful and well mannered, the building is maintained and adequate. The one thing I have a concern about is the food quality. Every time I speak with my parent living in the facility they complain at length about the poor quality of food and that nothing is being done to remedy the problem with the food quality. Warm food served cold, food that is much too salty, menu combinations not well considered, old fruit instead of fresh, the list goes on and gets worse. It pains me deeply knowing that my parent is not able to rely on the in-house food service for meals and instead has to shop for frozen foods at the local super market.

I picked this community because of the cost. Promise you the world to get you in, but then don't deliver. If you have someone in there, you have to be there daily to make sure all is good. If the person needs any help with their daily needs, it not a place for them. They have to be able to take care of themselves. I was told hospice would come in, but when I needed that, they couldn't accommodate it . I have lost all my faith in these care facilities. All they want is the elderly people money. I don't recommend any of them no matter how much you pay.

They failed to accurately assess my mother's condition. She needed a Memory Care facility not Assisted Living. As professionals in this area I depended on them. This failure led to my mother's condition worsening. While there she lost 16 Lbs. A total of 32 lbs lost in 6 weeks. She is better now.

When your parent first moves in, visit as often as you can so the little things don't get missed. It takes time for a routine to get established by both the staff and your loved one.

Our stay was short, my grandma needed to stay in assisted living till she could get up use to restroom and such solo while healing from a fractured hip. While there the agreement to use our pharmacy for her meds did not happen. She has 1 med that's prescribed to be ingested 30min prior to a meal and that didn't happen. Meds where giving in the dinning room am most cases. We prearranged a 9am pick up for an appt and had to wait an additional 20min for staff to get her meds to her before we could leave. The perks easy quick approval to move in. Friendly staff during move in. Their staff though was stretched thin and seemed over worked not able to rebound from the covid stresses of short staffing.

We have some hiccups with the facility, but the staff said that they are working on it. They continue to be friendly and the food here is ok, I have dined here before. The cleanliness of common areas is not perfect but better than some other places that we looked at previously.

I showed up for the tour and the gal who was supposed to show me around was not there. The front desk person ended up showing me around and she did the best that she could do, but she was not able to answer a lot of my questions I had. The disorganization off the bat kind of made me weary of placing a loved one there. I thought if they were disorganized on the tour, what else could they be disorganized on?

The only suggestion I would add for improvement is a bit more laundry help for someone with ALS. Also, someone to go in the room on the first day to help set up the way a specific patient needs it. I would definitely recommend this facility to family and friends.

The community was dark and gloomy. We did not see happy friendly faces.

The chef we have is marvelous, but her hands are tied by a menu that comes from the prestige group and it is hard to work around sometimes. They could also offer more activities for the residents

As in most of these places this is far overpriced. This community is also understaffed and management seems to be there for the bucks only. They have activities like bingo, and every once and a while someone comes from the outside to entertain. They also have field trips every once in a while for people in the community. This community is like most places they tell you a lot of wonderful things but in the end things seem different. I would recommend to hire someone and stay home.

At this point I would not recommend that people move here. I am hoping that things get better over time due to the recent turnover that they have had. The staff are great and my mother loves everyone here. Everyone is nice to her and friendly. The food is not good and the few times that I have been there when she has dinner it is just not good quality and does not look appetizing. I think that they could do better with the food and the hours that the food is available. I realize that there is a lot of turn over and the shut downs and I just feel like the communication could be better