Prestige Care

I had really good experience with marketing director helping me find a place to live, really happy with care staff. Great housekeeping from my housekeeper [name removed]! This place helped get me back on my feet and encouraged independence!

Think it's the best place I've worked at in a long time .... The people there are nice and helpful ..... Very clean place for the residents to have a place to be. I think could use more activities for memory care.

The location is close to at least 2 family members. Medical staff and dining staff seem especially helpful and communicate with dad really well.

I think it's a decent place, but my parent's biggest gripe is the food isn't very good. My dad is easy going, but my step mom can be a little difficult and has had problems with some of the caregivers and staff administrators. I'm just glad they're in a safe place. Well, I know there are better facilities but they are on Medicaid, so they can't complain too much. I'd say for a facility that takes Medicaid, it's the best in the area.

My son picked it because of ratings on the internet. So far it's been great!

I would tell them my mom is happy there. She always says how nice everyone is and what great care she gets. Meals a 4 only because the food doesn't get to the residents hot. Cleanness a bit lower due to staff shortage and not getting in to clean apartment weekly for awhile.

I think the nurses. [name removed] and [name removed] were helpful in getting my mother in law on with in house nurse practitioners. She can get her appointments and check ups without out going anywhere. My mother in law is not social and she has been that way most of her life. So I can't speak of the community aspect. We are happy that she just goes to the dinning room every meal to eat. Just that small interaction is a win for her.

The friendliness of the staff is their strongest area. I can't say enough good things about them. The facility is so bright and cheerful due to the design of the building. The smaller size makes it so staff really know the residents. I truly can't believe how above and beyond the care givers go for the residents. Highly recommended.

They are an excellent facility for wheelchair and scooter users. The facility is conveniently located and an easy access to the door.

The housekeepers could do more in his room. Most are quite friendly except for a receptionist on weekdays who is very dour and unskilled with grumpy people. The desserts could be better. Food is OK but not great. There are diverse activities and trips. Fairly good value though increases yearly. Yes, we would recommend this community to others, the cost is lower than others and they generally do a good job. Personally my favorite was [community name removed] but they are way too expensive. The neighborhood which is great for walking. Safeway only 1/4 mile away. That has been a major plus

The staff was really really good. My dad's caregivers were very kind to him and very helpful. They weren't real successful at getting him to join into activities or even the dining room sometimes. But that was way less their fault and more his. They checked on him often, they helped him with all the things he needed help with. We told them that he was a coffee guy and so they would make him coffee. They joked with him, turned the TV on for him. This is the second person of my family to stay at Auburn Meadows and both did very well there and loved it.

I would say the people running the facility and the residents are very friendly. I choose this facility because of the friendliness and because it was smaller in size. It had a homey environment rather then institutional.

What our family likes the most about the Prestige Senior Living community is the good marketing from the staff members. The staff are also very helpful and our loved one likes the food. We would recommend this community to other families based on the experience we have had so far.

My loved one is currently a resident at Prestige Senior Living West Hills and things have been very good so far at this facility! My loved one's apartment is very nice. The facility is nice and very clean, the staff is friendly and the food is good. The response to assistance request (help button) time is great, also.

It is best if you are independent if not I hey will over. Charge you every penny that they can. Do not use for respite. I picked this community, because of the advertising, and from visiting.

Our family had an in person tour with Prestige Senior Living and it was ok, but our loved one would have not liked the way the rooms were set up. I thought they were find, but she would have felt like she was in a zoo. However the staff members were really nice

I liked their facilities and the staff we met were very friendly. Mom chose Van Mall because she liked the apartment and that if she needed to have some assistance, she didn't have to move. The price was higher and didn't include more than one meal. To get two more meals a day was $[removed] a month.

It is an above average facility, from my limited exposure to such places. My mom is fairly happy there. Positives: It is a clean, friendly facility with pretty good food. The staff works hard and greets you with a lot of positivity. They seem to genuinely care for their residents, and most of the residents seem happy when you encounter them in the halls and dining area. Negatives: they are woefully understaffed and have a fair amount of turnover it seems. The communication is not timely, and you really need to be organized and be your own advocate. You have to stay on top of care (like meds) and financials. They seem to be in a constant state of overwhelm. They do not have good systems in place for certain things. I really do think they are one of the good ones — just want people to know that they will need to be active participants in monitoring their loved one's care.

They worked well coordinating her move in. They were really helpful with the dog care when my mom went to the hospital. I wish they were more clear on the additional fees. That number moves constantly and is often higher than budgeted for. My mom has been using the extra services because they've been offering them to her. She was unaware she has been paying for each thing versus them just being helpful. I've had to coach her to decline services she doesn't need.

The tour was great, but my loved one needed a more active, energetic facility. There was not much going on here since it is strictly assisted living.