Premier Senior Living, LLC

My mom was only here for ten months . She was there during the lockdown and staff came to work with Covid and were not practicing safety measures. I’i can’t recommend village cove . Very dated and dirty. Director is a total incompetent. Very unfriendly and not attentive to the needs of the families. Their nurse practitioner was amazing . Staff was difficult to reach and over worked and under staffed.

I would say to find another community for your loved one. We ended up moving our loved one out of the community. There was personal property stolen from our loved one. The staff didn't inform me of a change in medical condition. The communication between the community and families wasn't what it should have of been. My loved one's hair was cut by another resident in the community.

We look at this facility a year or two or ago a parking is an issue and narrow hall ways

My mom has her days when she likes being here and other times she needs that extra encouragement so that she does not just stay in her bed all day. Sometimes my mom's memory is an issue and the staff is working with her and us to make sure she gets the care or help she needs there. She does like some of the activities there it's just getting her to take part and she does enjoy going to the dining room with the other residents. One thing we really liked about this community when we did our tour was that they were up front about the fees and volunteered additional information about letting us know that they would alway inform us off if there were any additional fee that could arise due to our mother's care.

My mom is okay living her but we are not satisfied. She is wet a lot and that is a big concern for us. They need to change her more frequently.

Since Brookdale took over from Emeritus, several trusted staff members have left (don't know if this was by choice or if they were let go.) Transition period continues after well over 6 months. Staff is short-handed, meals are very inconsistent, with meager portions becoming more and more common. Nursing assistants end up serving meals and helping in the kitchen. To top things off, they are raising their rates as of January 2016. After more than two years, we are looking at other options.

This is for the Assisted living side. They didn't really take care of my loved one. Personal Hygiene was out the window, and I was really upset. They told me they could take care of my loved one. We would complain and they would do nothing. They were in a transition period. They did that job, and that was it, just a bare minimum.

Toured facility 2/23; many residents in pretty bad physical state; overall depressing environment but staff were friendly and helpful; much more like a nursing home than retirement center.

visited 11/12. Just 59 apartments. All VERY small, no kitchen. Presently NO dogs. Many residents in wheel chairs. Less independent than Mom.

Floor plans not great Difficult outdoor walking

I was not very impressed with this community, it is old, dark and drab and there was not much going on. I knew that this was not going to be the best atmosphere for my husband.

Do thorough research before making a decision. This Brookdale facility has had MANY substantial management/administrative leadership issues since mid 2015. As a result, there have been MANY staffing issues, food issues, dining room/staffing issues, etc. Excessive fire alarm evacuations very early in the am. (Well over the number mandated by state.) Lack of response to resident accidents (emergency in room pull cords), or in any timely manner. This facility has now a new Director just this year. Based on the history of problems one would think that their priority would be to establish goodwill with the resident population to attempt to mend damage. Not the case! Professionalism seriously lacking. Not available. Total lack of follow through with families on standing issues despite (numerous) attempts to get resolution. Brookdale cannot afford to continue ignoring things. Residents have confided their negative impressions and accounts re: this facility and upper management. On a good note, there are some terrific people on staff who are dedicated, responsible, and professional.......Not enough to balance the lack of : transparency, genuine care and concern, and resolution/results to affect change.

Upon entering the building there was no one to greet us. I had to walk aroudn to try and find someone to assist me. No one left their office to come out and see if we needed assistance. I finally got someone to help me so I could find out what room my family member was in. I proceeded to her apt. and came across a strong odor, the odor continued to be there when I left the building as well. Staff not very friendly, when walking past them, nor were they when they came in to give medications. The bathrooms are very spacious and the room has alot of storage, carpet was not very clean or appealing. My family member has an aide but not once did another aide from Ivy Hall come into to check on her the whole time i was there. She has to still pay for their services even if she has an aide, but they should at least come in to check in on her once in awhile. Ivy hall is adequate for the price but if i had a choice I would have put her somewhere else. The parking as well is a diaster, they shouldn ot allow people to work there park and then leave no spaces for family members.

My mom has lived here for a while. It was nice when we first placed her there several years ago, but now it is terrible. All the employees are new. Not sure what is going on, since there is no one who will explain why everyone my mother was used to and liked, is now gone. It used to have a warm, cozy feeling now it seems cold and uncaring. Staff used to be kind and friendly, now they don't even speak to you when you enter the building. My mom looks disheveled and the staff makes excuses that she didn't want to bathe, wasn't in her room when they came by to help her, etc. Mom complains there is nothing to do, no activities. Room is not very clean and mom complains chairs in common areas are often wet from urine. No exercise equipment, so if your loved one is capable of moving around and wants to exercise, no way to really do it, short of roaming the halls. Food is pretty good.

Medlock Gardens is a nice facility but I think it would be better for residents who don't need as much assistance as my husband needed. He just required more attention than they were staffed to supply.

I wanted to move out there but I walked in the independent side and there was several water leaks and water buckets catching the water. When it was hot there was no good cold air and when it's cold there was no heat in the hallways to keep people warm.

Have been contacting the Oaks following our 14 month stay to be reinbursed our $[removed] security deposit. They just pass the buck from one to the other saying they never collected a security deposit. We have it written on our contract and were advised by the initiating marketing agent this would be reimbursed upon our decision to leave. Honestly, we were delighted to have a beautiful home and a future that would carry us both to the end of our lives, the buy in seemed well worth it. Exactly 11 months after this the owner sold the assisted living and the skilled nursing care??? Well, where do we go from independent living—nowhere!! Realizing $[removed]/month was a little high for renting a home with no future. Actually, we didn’t expect the return of the $[removed] to become such an issue since this is quite minimal compared to the investment we have lost. Not one owner, proprietor , marketing, or senior advisor will answer our request, like we don’t exist. Cannot recommend the Oaks now!!!

My sister was admitted before the hurricand, but since then, I have NOT been able to get hold of her or the acute care nursing staff, can't any number to call except [removed]. Both give me nothing but a busy signal like it's off the hook. I called state agencies, but all say they can't do anything One suggested I call the police to do a welfare check. Health are facilities don't close so someone HAS to be there. Tomorrow, try again and take further measures. I even got her a new phone and she used it to call me on it, the only way I could talk to her and that only happened once.

The owners, management & leadership of this company & facility DO NOT CARE about maintaining standards of care, appropriate policies, procedures> Staff aren't adequately trained. They hire & pay for the cheapest possible staff, totally unqualified. Anyone qualified quits within 2-3 months the management is so bad. The food isn't prepared by qualified staff & feed residents processed garbage like chicken nuggets & bologne & cheese sandwiches for Thanksgiving dinner. They NEVER did a care plan for my loved one in almost 3 years, failed to keep her clean, maintain hospice records. There was massive theft of her belongings, clothing, bedding, towels, shoes, gifts by other residents & staff. Several members of staff don't speak a single word of English? How were they possibly hired? They cannot communicate with residents, coworkers or management? Substandard care in every possible way. Never place a loved one in this dump.

The staff welcomed my husband with care and dignity. They do what they can to give the residents activities and spiritual guidance. My husband has Alzheimer’s and isn’t very willing to participate but the staff tries their best to get him out!