Premier Senior Living, LLC

We were not as impressed with Jenni-Lynn. The facility looked older and was not as updated as we would have liked.

I was not very impressed with Jenni-Lynn. The facility just looked run down and it was kind of smelly.

They are the nicest people in the world here. They are understaffed like a lot of companies are right now. Everyone has been kind and sweet to my loved one. My loved one may be requiring more care than what the family even anticipated for the community to take care of. The food was excellent for my loved one. I even think my loved one gained some weight while they were here. I didn't see a lot of activities going on for the residents to participate in. The staff did a good job in making sure my loved one received all their medications.

Didn't look clean

The facility was older, and the staff wasn’t as professional. Because of that, we felt it wasn't the right fit for our loved one. But I will say that the residents we saw appeared to be extremely happy.

This community is being updated and did not have any availability at the time of my visit.

A year and a half ago, we moved my mom to Village Cove. They made us feel welcome and I knew my mom was taken care of. Admin always knew what was going on. Recently, we moved mom to Harbor Cove. After problems with laundry and missing items, it seems better. I do think they need more care givers.

While the care is outstanding, the food is despicable. Nutrition is obviously not considered in the meals being served, which should be the top priority for this age group. My mom has to literally keep frozen dinners in her tiny freezer in order to eat some nights.

Personnel are kind but average; do not follow COVID protocol, even though they claim to be, very concerned about lack of attention to detail. Place smells from time to time.

Our family had an in person tour and Ivy Hall was comparable to the other facility we saw, and they had mostly studio sized apartments.

Our one complaint we had was with the telephone, because the communication was lacking a little, and the first time our loved one fell we were not notified until the next day.

We chose The Groves at Oak Ridge because we had just moved here and it was the first place we found. The room sizes here are very small. I have eaten here are the food is just ok. I would not recommend this community to others. I would tell others that if you have a loved one in here, watch them closely.

Concord Place is a warm and friendly facility. I'm not sure it's the place for my mom but my visit was a positive experience.

I moved my mother here in April 2017. The staff has been extremely friendly and helpful. The care so far has also been very good. The biggest complaint is the food. Believe they are trying to fix that but so far, in general, the food has been pretty terrible. Also, the facility could use an update. New furniture in the living room would add a lot. New carpeting also would make a big difference. I might suggest a few more \group outings. Besides that, the new director and other staff members are working very hard to make life nice for very old people! "

Eccentricities of my loved one contributed to the situation. However, my person often received minimal care. Meals were brought to the room (extra charge) but dirt dishes were often not picked up until the next day. I reported a "gnat" problem in the bathroom sink but no action was ever taken and so I did it myself. My loved one was on the morning "list" for housekeeping. No accommodations of timing was made for my loved one's sleeping late so often. Cleaning of her room was skipped that week. I personally cleaned the room from time to time. The RA's and staff were friendly for the most part and loved one interacted with them. Because a medical condition required more care, loved one moved to memory care unit. Conflicting information was given regarding the requirements for staying there, and I felt no attempts were made to help improve the situation for loved one. I am aware of others who feel their care is very good at this facility, but I feel it was only adequate for our family member. The nurse practitioner for "in house" medical services was difficult to communicate with about loved one's conditions. In retrospect, a primary care physician outside the facility would have served our family better.

I had an okay tour of this community. The experience went well, and our tour was pretty nice. I was looking into memory care options for my father, and his needs. Also assisted living for my mother. The memory care portion they showed me wasn't very appealing. There wasn't much of an outside area for the memory residents. Everyone was very nice to my family, and I, but I did find another community that met our needs better.

So far it has been a pretty good experience for my mother here at this community. She is still adjusting, but I know she is in good hands. I have had a few concerns, but they are willing to work with me regarding anything. Overall it is a nice community. It is still a work progress, but she is in good hands here.

All I can really say right now about the Brookdale Hilton Head Court facility is that I am happy with the treatment that my loved one is receiving from them at this moment. I am happy with the care that they are providing.

We just toured that location over the holidays, and it was good. The gal that was going to give the tour was not there but they did follow up . Overall it wasn't a good fit for mom.

This was for Clemmons Village I. They had a huge turnover of their staff, and a lot of the girls were really young and inexperienced. Everyone was always very nice to me, and I couldn't put my finger on anything really wrong, but she was never really happy here. They had a terrible time with medication. Outwardly it's very nice, and I couldn't really tell you what the issue was, but I know a lot of people have left and are leaving now. They also just raised the price.