Premier Senior Living, LLC

Not enough nurses/techs. Mom's Parkinson's meds are needed at specific times, the staff is +/- 2 hrs at best. Very unresponsive to nurse call buzzers. Hopefully a staffing issue and not a training/attitude problem

I had an interview with a lovely lady, [Name Removed]. However, though thinking about memory care it is skilled nursing that we need. What I saw of the facility it was quite nice and very convenient to where we live.

Everyone is extremely friendly. I would highly recommend this facility.

All of the staff are extremely nice and go out of their way to help the residents. They work as a team to the benefit of the small community. Definitely recommend. Only thing to add is that the food is typically good but could be upgraded a little.

I would highly recommend the facility to anyone and have recommended them to several people, including going through A Place For Mom for assistance. They try to make each patient feel welcome and included in as many activities as that individual can do. The facility is well maintained. Offer such amenities as a hair salon on premises. However, I will say that to receive regular updates in regards to patient's medication's the family/caretaker must be proactive about that.

My loved one made steady improvement during a stay at The Grove of Oak Ridge. With the help of physical therapy, he was able to return home after a short stay.

i like the easy access in the room and the answers as i need them . very helpful.

It ended up being much nicer than I expected and I chose it to be the place for dad to live. The staff is very friendly and the facility is clean. There is always a full calendar of activities. Recommend!

A Place for Mom or Dad Caring staff, good menu, welcoming décor, good programs.

My 92 year old mom has been there for a year. She feels seen and loved by the staff for the most part. She enjoys breakfast and dinner with her table mates. She opts out of lunch because she'd rather eat cookies for lunch. She crochets everyday and as a result doesn't take advantage of very many activities unfortunately. But the activity offerings seem nice. She's content there and loves her private room. The only thing preventing me from giving a 5 is that the price was raised a few months into her stay.

Visit, tour rooms, talk to staff, visit dining room. I would definitely recommend The Groves. Staff are friendly and very caring.

I would give Rivercrest Place 4 for overall rating but 5 for all of the subcategories (eg, friendliness, cleanliness, etc). Maintenance is not responsive to requests and they need to be submitted numerous times.. Everything else is great. My MIL is very happy.

The staff members were very attentive to my mom. They had great attitudes. We very much liked the staff to patient ratio.

We would give them a 4.5, they really are a caring group of people there. My mom seems very happy considering her health. Overall, they have taken very good care of my mother so far. Sometimes though when I visit I find that the housekeeping side of things is not always great. A lot of times I find the bathrooms to be very dirty in her room. Otherwise, though she is fed and gets lots of socialization there. The staff is very friendly and Will right away. Take care of things if it's brought to their attention.

With health care things could always be a little better. Prefer our names to not be disclosed. Overall a good experience for mom but like I said there is always room for improvement. That would be for any facility or even hospitals. I have learned alot through all this and hope we don't have to face it again.

We had a warm and inviting first impression of Concord Place. The med staff and support staff are all very friendly and seem to be interested in my mother's care. I am glad that my mother has made new friends and seems to feel at home there

The staff is very responsive, if I have questions they are answered immediately. If the staff does not have an immediate answer, they will make inquires and respond in a timely matter. They seem genuinely concerned about my family member and assisting the entire family in making this change in her life be as smooth of a transition as possible. They are very patient and kind and I feel good that she is living at Concord Place. Putting a family member in an assisted living environment isn't an easy decision but I'm glad we chose Concord Place and I would choose them again. I think the concern for patient care starts at the top because I have often seen the administrative staff interfacing with the people that live there as well as with their families.

I mostly used Harbor Cove for respite care. In Jan 2024 contracted for full time. The RN who worked there left in the fall and had not been replaced when my husband passed. I had hospice go there after he started staying full time when I was out of town and could not go myself. During the time he was there they sold their business to Premier Care. I found the administration was difficult to work with because they would not follow through with issues that I presented to them. I would recommend the facility to someone that had attentive friends and family to depend only.

The only concern we have is the fact that after hours it's extremely difficult to get in touch with any staff. We have had some situations with mama that she would call me about a concern and I was unable to reach anyone there to discuss it. However, we could reach the on call nurse who was not on the premises. Housekeeping does a good job, to the extreme that she didn't want them to come clean her room (she is not capable of doing it herself), so they notified us and accommodated by cleaning her room when they knew she would be out at an activity for a length of time rather than trying to stick to the scheduled cleaning times. Daddy is really enjoying the meals and the social interactions at meal times.

We moved him from NHC in Bluffton to Harbor Cove. The staff at Harbor Cove was very caring, which we did not experience at NHC. I wish we'd moved him to Harbor Cove earlier. It is a smaller place, but staff was fantastic with him.