Premier Senior Living, LLC

We went with Concord place because immediately it felt very friendly and homey and we felt comfortable. Even the residents who we interacted were very friendly. It is a smaller facility so the care is more personal. They meals are chef prepared and they also have a menu set that is put out everyday. They give them a month of menus on the wall, but sometimes it changes. They have tons of activities provided such as they plant flowers, they watch movies, play cornhole, bingo, entertainment comes in, etc. My mom said she gets tired because she wants to do it all and staff are super encouraging to get everyone to take part. Overall we have been very pleased so far and she is doing great here.

Permanent staff are extremely kind and caring. They are also very busy. Part-time staff can be good and bad. My relative complains of poor cafeteria style food. Downhill since change of ownership. She tries not to complain, so when something goes wrong it can be unnoticed for a long time. I think she needs a little more personal attention on a daily basis.

The staff are good people and they do their best for what they have avalible. I would recommend this community to others based on my experience and this area.

This was a very nice facility, we did a virtual tour. My loved one did not need the level of care they were offering. If we needed assisted living we would have chosen here.

Our initial contact was very good and the Admissions explained the process well, and walked us through getting my father a room. He was there only a week when he was sent to the hospital. In the long run this was good, however, he was sent without any contact to me. In the long run, because he is a veteran and needed to go to a VA hospital, it cost us thousands of dollars unnecessarily. Had this situation not occurred, I would have been able to give a full rating We were unable to observe all categories.

The experience has been good.

Our family really likes that Concord Place is a smaller community.

Loved that it was a small place. Was friendly. Scheduled for renovations to common areas this summer, but even without was friendly and staff seemed caring and knew the residents.

This community is for more advanced stages of memory care. The Communication between the staff and the family was very good but mostly done with emails and texts and there was a disconnect between the spouse due to the technology. I would like to see a better way for communication for folks who are technically safe. I would recommend this community to others.

During the two months our loved one was there they kept the community very clean. The staff members were very friendly and gave our loved one his medicine on time, but unfortunately our loved one just required more skilled care than what the community was able to handle. When it came to the meals, they were certainly adequate, but the food was in a routine so some weeks the food was great and other weeks not so great. Surprisingly our loved one went to more activities than we thought. He especially loved the happy hour. For the two months he was there and the services we needed, we would say the value was worth it for that time.

We chose Ivy Hall because of the value for the money as well as the availability. The communication has not been what I would have hoped for, especially with not being able to go inside. Overall, I would maybe recommend them, it is just hard since we have not been able to go visit.

We chose The Groves at Oak Ridge because I felt the most comfortable here and the location as well. Her room size is fine for her needs. We have had some issues with communication with some of the nursing staff with my moms medication refills. Overall, they truly do care about their residents and try really hard. I know my mom is healthy and safe in here and I would recommend to others looking.

The Medtech send daily caregivers took good care of my dad daily. They did the best they could. However, due to covid-19 we were only allowed to visit with him through a window. I think his final decline was from lack of touch from loved ones (his wife). When essential workers [name removed] was allowed inside the building, the director [name removed] told the barber to shave my dad's head without permission from me or my mom. My dad has never shaved his head! When we first put dad in St Ives we told the director that Dad did not have prescription insurance. That he received all his prescribed drugs through the VA. We were told that his drugs had to go through Guardian Pharmacy. There for a $3,000 bill was run up. Right before dad died, someone at Guardian had the smarts to recommend that dad's drugs needed to go through the VA. So I would say, that when a new resident is coming in, that the director should listen to the loved ones and consider that the VA is involved in veterans care. Had the director listened to us we would not have the a $3,000 Pharmacy bill left to pay. Needless to say this just infuriates me and I feel like we were bullied into a situation that could have been prevented.

From our understanding our loved one has been well taken care of, but with COVID we have not been able to visit since April. At first we were very excited that we would be able to interact with our loved one through activities and eating meals, but since COVID we have not be able to do that.

My mother was on the memory care side, we had a very good experience from the top management all the way down. The staff members here are very caring. It seemed like sometimes they were a little bit understaffed though. The room sizes were good, they were all private rooms here unlike some others we looked into. I think they could have had more activities. Overall I would recommend Concord Place.

My mom has been at Village Cove for just over 2 years now, and I am very happy with the care she is receiving. She was fairly independent until recently, and enjoyed the activities and structure. She needs some extra care now, and the staff has been very kind to her! They are available to talk to me when the need arises, and are responsive to my requests.

So appreciative of the care & concern during this pandemic! Know this is hard on our loved ones, but every little activity helps! Thanks!

My mom has lived at Village Cove for several years. The wonderful care she receives brings me great comfort knowing she is in great hands. She feels as if the staff there is her extended family. So grateful for this sweet community.

My wife was at St Ives for a short period of time because initially she had a roommate. Then the roommate moaned as night so my wife couldn't sleep. the roommate then passed away and this traumatized my wife and she was not happy and wanted to leave. St ives allowed us to cancel our contract and I moved my wife to another facility that was closer to my family.

Very good; good services and caring staff.