Premier Senior Living, LLC

All I can really say right now about the Brookdale Hilton Head Court facility is that I am happy with the treatment that my loved one is receiving from them at this moment. I am happy with the care that they are providing.

We just toured that location over the holidays, and it was good. The gal that was going to give the tour was not there but they did follow up . Overall it wasn't a good fit for mom.

This was for Clemmons Village I. They had a huge turnover of their staff, and a lot of the girls were really young and inexperienced. Everyone was always very nice to me, and I couldn't put my finger on anything really wrong, but she was never really happy here. They had a terrible time with medication. Outwardly it's very nice, and I couldn't really tell you what the issue was, but I know a lot of people have left and are leaving now. They also just raised the price.

Medicaid Rooms Dining area wasn't very nice.

Outside price range. $3265 for studio

Nice facility, food smelled wonderful. My concern is that the common areas were great and a nice sunroom, however the rooms seemed very dark. Even a 2 bedroom with no doors just had very small sitting area with no windows. That really puts this loc on hold.

Nice but room prices were all over the place and no reason that they could explain. Pretty setting and close to stores and Drs. Small rooms. Will check out there other place next week.

I didn't have a warm and welcoming feeling after entering the facility. The director told us the common areas were going to be redone. Didn't like the size of the dining room. The director and the nurse were very nice. Parking was a nightmare.

They're trying but there are things that I wish were different. It's a smaller, newer facility that just isn't as good as the last place she was. Of course i'm not going to get all the same things because I'm paying less here, I realize that, but there seems to be no where for me to go with her when I go see her. She is in a semi private room which is only big enough for two twin beds and two chests. You can't even put a folding chair in there. There's just no room. If she's not in her room she's in the dining are or they're lined up outside the dining room. There's a large room with the TV but I have to take her out of the memory care unit to get there. They've changed the code and they wont tell us what it is so you have to find someone to open the door. I know they have their reasons but it's a pain in the neck. I'm hoping that changes. My main concern is there is nowhere for the two of us to spend time together. There's the front porch on the rockers (but it's not the right time of year for that) or the main lobby which is not private. It's not what I was used to. The people are very nice and their mood is always good. They seem to treat my mother very well. I don't think they're doing anything really wrong. She seems to be eating well. I don't have any earth shattering complaints, but I do wish some things were different.

A nice small community.

More of what dad is looking for - 2 rooms; offers sliding scale for insulin. Must provide furnishings {bed/bedding/towels, lamps, tv, phone, night stand, etc)

Nice,clean. Mail not secure.

2200.00 price, but basic service only, no medicaid

TOURED FACILITY AND IS ONE WE ARE CONSIDERING.

Older residence. remodeling in progress. No odors, elders seemed calm and content. Staff nice. Not too many people. Bright colors. Individual heat/cold settings. Small kitchenette. Chef.

Sadly I have not good things to say,Intially things were good but there has been many staff changes and not for the better, My Aunts clothes disappear all the time ,her diapers ,toothpaste etc disappear ,her clothes are all shrunk .i buy new clothes each time I visit and nothing is there when I come back . There was a good activities director [name removed] who organized many outings etc but she has gone,No nail outings anymore.

I have visited my ex husband there and I have found it wanting. My son and his wife have too. My have complained that they go over there an he has not been showered, his nails are too long, hair is not done, and he has not been shaved. I was there a couple of weeks ago and I was not pleased. The director of the place as just left this past week so I don't know how things are going to go from here. They say they ask him and he won't shower. If you're paying for that care, then you shower him. He needs to have better than they are giving him as far as I'm concerned. One of the reasons that Jenni-Lynn was chosen was because of the price.

I hate to say negative, it's because my situation may not be like other people's. I believe they tried to get [name removed]up to go to activities, but she wouldn't go. She complained that the dining room was very cold and it was they didn't seem to answer the button when she would call for help, but maybe they were busy. I don't know. It's hard getting real answers from someone that has dementia after she fell and broke her pelvis and then fell again and broke her left arm. They couldn't handle it any longer and I needed to get her more help so we left and went to [community removed] and then over to [community removed]

Staff is friendly when you are looking at place but things change once you sign and move loved one in. They don't have activities like they said they would have. The rooms have showers but they don't seem to use them but instead take them to a room they use for everyone. This wasn't something they told us. Also they didn't take care of loved ones toenails or fingernails which we had signed up for and asked them to monitor. I wish I had known more when I was looking. It is such a hard time and you do your best. These places tend to make everything look great when you visit but change after your loved one is there and you are signed up. Make sure to visit different times and when they aren't expecting you.

We toured with Jenni-Lynn and the residents were more like assisted living not independent, they needed a lot more care. And the décor was very dated. It was depressing.