Premier Senior Living, LLC

Even though my Mom has been there for a short period of time we feel sssooo happy that she has found a wonderful place with good employees that truly care for the customers. For those thinking of placing a loved one in assisted living look no further. I was scared, nervous and filled with guilt. But the staff has eased my fears and calmed my nerves and lifted the guilt. [Name removed] and [name removed] (ALL THE STAFF) are aces??????

We are very satisfied with The Gardens in Statesville, NC. Staff are great! Good nourishing meals.

We are grateful and satisfied and she is safe and happy. The staff has been very responsive, and very friendly. The staffing does seem to be understaffed at times but are doing best possible with situation at hand.

We went with Concord place because immediately it felt very friendly and homey and we felt comfortable. Even the residents who we interacted were very friendly. It is a smaller facility so the care is more personal. They meals are chef prepared and they also have a menu set that is put out everyday. They give them a month of menus on the wall, but sometimes it changes. They have tons of activities provided such as they plant flowers, they watch movies, play cornhole, bingo, entertainment comes in, etc. My mom said she gets tired because she wants to do it all and staff are super encouraging to get everyone to take part. Overall we have been very pleased so far and she is doing great here.

We chose Jenni-Lynn because I felt like they were a good facility and when we compared them to others we looked at, the value for the money was comparable. The activities are great and they seem to have a lot of them. They have 2 front people [name removed] and [name removed] and they are extremely nice. I would recommend to others looking.

Permanent staff are extremely kind and caring. They are also very busy. Part-time staff can be good and bad. My relative complains of poor cafeteria style food. Downhill since change of ownership. She tries not to complain, so when something goes wrong it can be unnoticed for a long time. I think she needs a little more personal attention on a daily basis.

This was a very nice facility, we did a virtual tour. My loved one did not need the level of care they were offering. If we needed assisted living we would have chosen here.

A lot of our time there was still during lockdown limitations. My loved one had a room to himself, which was a plus. That allowed us to go in the room with him to visit. The staff were very nice people, but they needed more staff, just like every place else right now. They do not offer skilled nursing, which we knew at the time, but we were reaching that point before my loved one passed. There was not a lot of communication regarding his decline in health. We had to show up and see it for ourselves. They did reach out if there was an emergency. If he fell, they would call me and tell me he was on his way to the ER. But they never told me he wasn't eating, things like that. And then they weren't feeding him either, since that was another level of care. I would have liked for them to communicate and convey that information to us. I also would have liked to see them try to encourage him to participate in the activities. We tried when we were there. Hindsight is 20/20, but I would probably use them again if I had to. I would just be a little more proactive, knowing what I know now.

Jenni-Lynn has a very homey and cozy feeling to it which really stood out to us. We would recommend this community to others.

Our initial contact was very good and the Admissions explained the process well, and walked us through getting my father a room. He was there only a week when he was sent to the hospital. In the long run this was good, however, he was sent without any contact to me. In the long run, because he is a veteran and needed to go to a VA hospital, it cost us thousands of dollars unnecessarily. Had this situation not occurred, I would have been able to give a full rating We were unable to observe all categories.

Our family really likes that Concord Place is a smaller community.

Loved that it was a small place. Was friendly. Scheduled for renovations to common areas this summer, but even without was friendly and staff seemed caring and knew the residents.

This community is for more advanced stages of memory care. The Communication between the staff and the family was very good but mostly done with emails and texts and there was a disconnect between the spouse due to the technology. I would like to see a better way for communication for folks who are technically safe. I would recommend this community to others.

My Mother has been at Medlock for almost 4 years. She is on her way to 100 years old. Medlock is like living in a small mansion. It has all the amenities you would like those you love to have. Moreover, the extra care during the pandemic made us confident that Mom was getting good care. Medlock was strict on visitation protocols and we appreciated that even though it was stressful not to be able to be less than 6 feet away. Congratulations to Medlock for getting us through the pandemic and back to visitation WITH a tad bit more freedoms during visitation.

The majority of Assisted Living facilities have experienced trauma on some level during the COVID pandemic. It did not have to be if we had received truthful and strong leadership. Medlock Gardens had stringent protocols beginning in [date removed]. Medlock's staff brought the facility through this pandemic with very few losses. The staff took excellent care of its residents. It did not willy nilly rush them off to hospitals and cared for them on site in a professional but caring way. My Mother is 97 and she was the recipient of that attention. She survived and we are appreciative. She has been at Medlock about 4 years, It is like a home. The dining is like a 3 star restaurant....table cloths and silver.

During the two months our loved one was there they kept the community very clean. The staff members were very friendly and gave our loved one his medicine on time, but unfortunately our loved one just required more skilled care than what the community was able to handle. When it came to the meals, they were certainly adequate, but the food was in a routine so some weeks the food was great and other weeks not so great. Surprisingly our loved one went to more activities than we thought. He especially loved the happy hour. For the two months he was there and the services we needed, we would say the value was worth it for that time.

We chose Ivy Hall because of the value for the money as well as the availability. The communication has not been what I would have hoped for, especially with not being able to go inside. Overall, I would maybe recommend them, it is just hard since we have not been able to go visit.

We chose The Groves at Oak Ridge because I felt the most comfortable here and the location as well. Her room size is fine for her needs. We have had some issues with communication with some of the nursing staff with my moms medication refills. Overall, they truly do care about their residents and try really hard. I know my mom is healthy and safe in here and I would recommend to others looking.

The Medtech send daily caregivers took good care of my dad daily. They did the best they could. However, due to covid-19 we were only allowed to visit with him through a window. I think his final decline was from lack of touch from loved ones (his wife). When essential workers [name removed] was allowed inside the building, the director [name removed] told the barber to shave my dad's head without permission from me or my mom. My dad has never shaved his head! When we first put dad in St Ives we told the director that Dad did not have prescription insurance. That he received all his prescribed drugs through the VA. We were told that his drugs had to go through Guardian Pharmacy. There for a $3,000 bill was run up. Right before dad died, someone at Guardian had the smarts to recommend that dad's drugs needed to go through the VA. So I would say, that when a new resident is coming in, that the director should listen to the loved ones and consider that the VA is involved in veterans care. Had the director listened to us we would not have the a $3,000 Pharmacy bill left to pay. Needless to say this just infuriates me and I feel like we were bullied into a situation that could have been prevented.