Pope Bucknell, LLC

Nurses where very poor and didnt seem to care. Staff was very negative and lazy. Unwilling to even get up from their desk. Unfriendly and had very poor attitudes. They didnt even stand up to introduce themselves nor shake my hand, they stayed sitting behind there desk in their office and that showed me the kind of place and atmosphere it is. If you cant show the simple respects and gestures to family when coming to see a loved one that is just sad.

This place is filthy and derelict and care is very bad. Walk into the lodge and you see filthy stained carpet which is what you see all over the building. You can go down stairs and see water dripping from the ceiling my toilet leeks after numerous complaints sink is cracked and stained and kitchen sink is a mess. Meals are frequently not edible. A few very good staff but not many

I am referring to the Memory care unit at Copperfield. My sister lived here for 2 years. The workers were nice, but her and her room conditions were appalling. Whenever I visited, she had a poop/pee filled depends-even if she was eating in the dining room. I had to cover my mouth when entering her room to prevent myself from puking. It was AWFUL!!! The window would be open, so they were very aware of this. There would be feces on the floor, bed, etc. DO NOT let your loved one stay in memory care at Copperfield!! We were finally able to find her a lovely nursing home in a small town, where she was treated wonderfully. Praise the Lord.

my dad was in the memory care unit. we were told that the staff to patient ratio was 1/6 or 1/8. this was a big fat lie. my dad did not receive medication for 4 days because the staff didn't order it. my father was unresponsive for 1 1/2 days and we we not notified, even though we called to check on him. do not send your loved ones here. this is a horrible place and the sales people are deceptive and manipulative.