Pope Bucknell, LLC

This is the perfect place for my Dad. As we were moving him in to his new place, there was a guitar player in the common area playing all his favorite songs. That's when I knew he was going to be very happy here. The facility is very clean, the people are very friendly and the food is great! The assisted living package provides everything my Dad needs for one great price.

We are happy with the care and my mom is in the independent side. The staff help her if needed and they have activities available. My mom participates in some activities. I have no concerns about the facility being clean, it is spotless. My mom likes the meals from the dining room but she also makes her own food too. I would very much recommend this place to a family or friend.

My mother-in-law moved into Copperfield Hill about 5 months ago. When we were exploring her housing options, this was our unanimous choice. She enjoys the sense of security and friendly staff and fellow residents. There are many activities and outings that help keep her occupied and engaged. She enjoys the close proximity to Crystal Lake for outdoor walks and visits with her friends. Also the near-by businesses of Robbinsdale give her access to the little necessities and some shopping activity. We live close by in Minneapolis, so it is a good location for us to visit her regularly as well. The recent remodeling is coming along nicely...will be glad to see that completed.

So far it has been great. They were exceptionally nice and friendly when we got there. It's been great. They helped me with a birthday party there. Overall, it's very good. I would recommend the Copperfield Hill.

My parents did NOT want to move out of their home, but they couldn't manage anymore without assistance. We had toured other places, but this one suited them best. They liked that it didn't "sprawl" on for miles, or seem like an institution. They loved the atrium and the sun room! They picked a beautiful 2 bedroom on the 5th floor, with "the view", available Nov 1st. But in August, mom was hospitalized, and their move in date was going to have to be moved forward, well before their apartment with "the view" was going available. I called Copperfield (in tears, no less!) and asked what could be done. Copperfield allowed them to move into another 2 bedroom, temporarily, until the one they really wanted with "the view" was available! Moving in two stages, although not easy, made it easier than hiring the extra help mom would need until she could move in. It also allowed them to get acquainted with the place, on a "temporary" basis, like testing the waters. Everyone one who has come to visit them have been impressed with the place and the help has been wonderful. My father passed in January, but the neighbors and staff have been extremely attentive to mom, checking on her to make sure she doesn't feel so alone. The staff has been extremely patient with me, since the running joke is that I am here to change the service agreement, again, this month... Due to the drugs mom was on, they had to monitor her many times per day in the beginning, doing blood draws and administering her medicines. We finally got that all under control and things were settling down when she took a fall, back to the hospital and when released, she was back with the extra services again! She has since recovered and she is back to just the basics of assisted living and is doing well. I think the service contract has remained the same for the last two, maybe three months!!! The great thing is, they are able to add or subtract services, as needed, in short order. I appreciate that because I was afraid when she needed all that special assistance, that the price would go up, but never come down. That was NOT the case. That is why it is our "joke" about my changing the service package, again, and again, and again! Up, down, up, and down again!

They did everything in their power to make this difficult transition for my mother in law better. Answered my questions promptly and thoroughly. Took action quickly.

They've been there one month. I think a solid 4 across the board... So far. Friendly residents. Kind staff. Daily activities. Copperfield Hill is a unique and pretty building. I am glad they have medical care available onsite: primary care and nursing.

[name removed] in sales, [name removed] in services nursing/assistance/maintenance, have both been very good. [name removed] , who manages the place day to day, redid our POA and [name removed] , who runs activities, are wonderful! all good except the toilet problems, which will now hopefully be resolved when it's replaced.

I would've given it a five across the board, but they could really need some help with the painting of the common areas. It's looking dirty old outdated, and the cleanliness of vacuuming could be done more. (staff is wonderful).It's a great experience for my mother to live. There could use some TLC as far as painting and cleaning of carpet. Otherwise, it's a fantastic place.

I like the layout of the facility- there is a common area on the second floor that others can see from the balconies above the common area (the residents have meals in the common area, and play bingo or gather for other activities in the common area). There are chairs set up on the balconies for residents to look down on what is happening on the second floor. I found the nursing staff to be kind and receptive to our questions as family members, and pretty accessible when I had a question or a concern.

It's a great place and we love it. There's fancier places, but for the cost it's incredible.

I would recommend to others.

We picked this community because of the location, size of apartment and that it has a full kitchen. I would recommend to others.

Friendly staff, receptive to my concerns and feedback. The assisted living yes, the memory care side is very small and depressing . Staff are helpful and nice, but not all experienced with my dad's needs with colostomy and prosthetic leg.

Very friendly intake staff and activities looked great. And they took elderly waiver. I would say that it is a great place. Our only concern is that the activities director for the memory care unit has been on leave since my aunt arrived there which has been tough.

I am so glad I choose this one after searching in Austin and the WoodburyMaplewwod, MN area. What a great community! This place is close to the downtown area as well as the public library, a new out-of-this-world YMCA, and the Mower County senior center. The Cedars offers transportation to such areas if you don't have a car. There is heated underground parking if you do have a car. There are many activities to choose from at Cedars itself. Austin, also, has an inexpensive great bus service. Rochester and Albert Lea are 30 - 50 minutes away. There is a Walmart, HyVee, and Dollar Store but otherwise, the shopping is somewhat limited.

What stood out to me about this facility is the family oriented community. The service staff are friendly as well as dedicated to the welfare of the residents. They have a variety of activities for the residents at this facility. I would most definitely recommend this facility to family and friends.

She is doing great at Copperfield Hill. The staff is very helpful. The residents there all love it and seem to be really happy. It is a very nice and open community The apartments are great size, the only complaint is the door going in is a bit rattly. Also the carpeting in the living room is hard to get around if you have a walker - hard wood floors would make it easier. I would definitely recommend Copperfield Hill to others.

Tour seemed to go lovely but mom wasn't having it she just doesn't want to be in a home.

My loved one's room was really dusty. They aren't seeming to take care of my loved one's room like it should be. Otherwise, he likes the food. He has made friends. He really enjoys it. They have a lot to offer as far as activities. Some of the things they have is a tavern. He has made friends just having that option to socialize. So far we think it is going really well. He seems to be really happy and they are taking good care of him. They found my mothers missing wedding ring and called us to let us know. That was peace of mind, you can't put a label on. Honesty at its finest.