Pope Bucknell, LLC

A lot of the staff are great people, the management not so much. There is a huge difference between the two buildings, The Manor and The Lodge. It is very apparent where they invest their money. If you are on assistance, or low income you will find yourself at the Lodge which is grungy and dreary. The only positive being the Lodge manager is a pleasant person. The Manor clearly is given more care, but it lacks in diversity, and does not have a pleasant manager. He was rude, and flippant. The menu is strong, and accommodating. The activity directors are fun, and have good ideas. The nures seem to genuinely care.

We searched all over the Twin Cities area for a place for my grandmother to be well cared for when my grandfather and other family members were no longer able to care for her properly. At the time of her going to Copperfield she was no longer able to do anything for herself, and was put on hospice a few days after being moved here. During her brief stay here I was greatly disappointed in the level of care she received! Most of the PCA staff barely speak english, the nurse rarely left her office to attend to any needs of any resident, and there was a total lack of caring behavior on any of the staff's side. I would arrive to visit and my grandmother would have been laying in the same position she had been in when I left the night before( she was supposed to be turned many times a day) and no one had changed her sanitary items in hours! Other residents would remove things from her room because it seemed like the staff was always in the kitchen/break area on their phones and never making sure residents were staying busy with activities. Now needless to say this was the memory unit and my grandma couldn't do anything for herself, which at times can be frustrating, but I would have appreciated knowing that she was at least made comfortable before passing away.

This place is filthy and derelict and care is very bad. Walk into the lodge and you see filthy stained carpet which is what you see all over the building. You can go down stairs and see water dripping from the ceiling my toilet leeks after numerous complaints sink is cracked and stained and kitchen sink is a mess. Meals are frequently not edible. A few very good staff but not many

I am referring to the Memory care unit at Copperfield. My sister lived here for 2 years. The workers were nice, but her and her room conditions were appalling. Whenever I visited, she had a poop/pee filled depends-even if she was eating in the dining room. I had to cover my mouth when entering her room to prevent myself from puking. It was AWFUL!!! The window would be open, so they were very aware of this. There would be feces on the floor, bed, etc. DO NOT let your loved one stay in memory care at Copperfield!! We were finally able to find her a lovely nursing home in a small town, where she was treated wonderfully. Praise the Lord.

my dad was in the memory care unit. we were told that the staff to patient ratio was 1/6 or 1/8. this was a big fat lie. my dad did not receive medication for 4 days because the staff didn't order it. my father was unresponsive for 1 1/2 days and we we not notified, even though we called to check on him. do not send your loved ones here. this is a horrible place and the sales people are deceptive and manipulative.