Assisted Living
Memory Care
Independent Living
Senior Living
Sign in

Pinnacle Senior Living

Get personalized guidance

For pricing & availability

Learn about the culture of compassion that Pinnacle Senior Living brings to each of its 56 locations, including Best of Senior Living Award winners. With independent living, assisted living, memory care, and respite care options, potential residents and their loved ones can find their senior care solution with Pinnacle Senior Living. With an average rating of 4 out of 5 among 1,408 reviews, residents can expect top-of-the-line amenities and care as well as innovative services. Pinnacle Senior Living also offers an adult day center at some locations, providing seniors with a unique life-enrichment program with skilled caregivers.

6.8

Review Score

1,408 reviews
56 communities
1 senior living award community
Starting from $X,XXX/mo

Pinnacle Senior Living community listings

Showing 56 communities
Sort by
Filter by
Awards
best-meals-and-dining
best-meals-and-dining
Review Score
Care Type
See communities with

Villa Court Assisted Living

3985 S Pearl St, Las Vegas, NV 89121

Starting at$X,XXX+ monthly
14
14 Photos available
2
2 Floor plans available
9.5
Review Score
131 reviews

It seems to be a place with ample friendly staff eager to assist with needs. The residents are friendly and interactive, and seem very satisfied with the facility. The setting is one that encourages chats...

Provides: Assisted Living

Here at Villa Court Assisted living, our compassionate and dedicated staff are committed to your care.Our caregivers are always available to assist you, with 24-hour service. We are dedicated to creating a safe and comfortable environment for our residents, who we believe should age with dignity...

... Read more

Capitol Hill Senior Living

76 S 500 E, Salt Lake City, UT 84102

Starting at$X,XXX+ monthly
14
14 Photos available
3
3 Floor plans available
9.4
Review Score
56 reviews

We had a great experience at Capitol Hill. I would highly recommend them. he thing we liked the most is they were always patient with the residents. We also thought they had a good schedule. But I think...

Provides: Assisted Living, Memory Care

Capital Hill Senior Living offers premier retirement living options to seniors in the greater Salt Lake City, Utah area. Salt Lake City offers an abundance of natural beauty from the snowcapped peaks of the Wasatch and Oquirrh Mountains to the shimmering waters of the Great Salt Lake. Our...

... Read more

Canyon Creek Memory Care

4257 Lowes Drive, Temple, TX 76502

Starting at$X,XXX+ monthly
5
5 Photos available
9.3
Review Score
43 reviews

Canyon Creek was a great place! The facility and staff are great. As I myself tried to personally take care of my mother, but it was overwhelming. I was glad to find Canyon Creek. My mother was well cared...

Provides: Memory Care

The Arbor House of Temple's memory care philosophy is based on the belief that each resident is entitled to the highest quality of life through wellness services that work to promote independence, healthful lifestyles, dignity, and a sense of security. The right of each resident to determine...

... Read more

Paris Chalet Senior Living

2410 Stillhouse Rd, Paris, TX 75462

Starting at$X,XXX+ monthly
12
12 Photos available
9.2
Review Score
10 reviews

Was visiting my sister and she had no complaints about the building. Staff is wonderful, plenty of activities and my sister loves the walking club.

Provides: Assisted Living

Brookdale Paris is an assisted living community in Paris Texas. Paris is a charming city, named the 'Best Small Town in Texas' by The New Rating Guide to Life in America's Small Cities. Our city has a proud history and a strong sense of community. Following the tradition of other U.S. cities...

... Read more

Desert View Senior Living

3890 N Buffalo Dr, Las Vegas, NV 89129

Starting at$X,XXX+ monthly
16
16 Photos available
9.2
Review Score
140 reviews

I just moved my great uncle in last month and he loves this place, staff and community members. He says the meals are decent and portions plentiful. It isn’t a hassle signing him in/out to go places with...

Provides: Assisted Living, Memory Care

With an experienced staff, many of which have provided stability in our care program for over 15 years, Desert View has a solid reputation that focuses on person centered care first and it shows with 5 consecutive years chosen as a top 1% care community in the entire nation. Located in the...

... Read more

Desert Springs Senior Living

6650 W Flamingo Rd, Las Vegas, NV 89103

Starting at$X,XXX+ monthly
17
17 Photos available
3
3 Floor plans available
9.1
Review Score
74 reviews

My mom never moved in. The staff worked with me to get my mom set up in an apt, but she passed away before she could move in. I loved the facilities and the staff. Highly recommend. I honestly wish my mom...

Provides: Assisted Living, Independent Living

Whether you are looking to simplify your life in our independent living or need a little assistance with day-to-day tasks in our assisted living, Desert Springs Senior Living offers you a variety of spacious floor plans and amenities to fit your needs. Working together to create a sense of...

... Read more

Park Place Assisted Living

2305 Ives Ct, Reno, NV 89503

Starting at$X,XXX+ monthly
15
15 Photos available
9.0
Review Score
87 reviews

What we like the most about Park Place is definitely the people and we would most definitely recommend this community to other families. My mom hated it but would've hated anywhere. The only thing I didn't...

Provides: Assisted Living, Independent Living

Park Place is Northern Nevada's unique assisted living gated neighborhood of homes, delivering exceptional care 24/7/365. Park Place has been recognized with consecutive "A" ratings and received the Inaugural Perry Gold Award for quality care the first three years it was awarded for Assisted...

... Read more

Heritage Assisted Living of Twin Falls

622 Filer Ave W, Twin Falls, ID 83301

Starting at$X,XXX+ monthly
2
2 Photos available
8.9
Review Score
8 reviews

Staff is friendly and thoughtful from the administration to the maintenance guy and everyone in the middle I would recommend them to anyone. Heritage is a hidden gem in the community and I couldn’t imagine...

Provides: Assisted Living, Memory Care

Everyone ages differently... which is why Heritage Assisted Living, established by the Drake family, pioneered the first of its kind in the state of Idaho in 1968 to help those who did not require skilled nursing care. Over four decades later the same philosophy of care is provided to assisting...

... Read more

Wisteria Place Independent Living

3917 Wisteria Way, Abilene, TX 79605

Starting at$X,XXX+ monthly
7
7 Photos available
8.8
Review Score
12 reviews

Everyone is friendly and my mom's move in was smooth. I have noticed that several staff members have quit since January, but the new members are very helpful and approachable. The facility provides...

Provides: Independent Living

INDEPENDENT LIVING CENTERWisteria Place Independent Living Center, the ultimate in independent living, is located nearby our main Senior Living & Memory Care campus. The residents at the retirement community enjoy spacious apartments that provide a comfortable, safe place to live while...

... Read more

Rockbrook Assisted Living and Memory Care

2215 Rockbrook Dr, Lewisville, TX 75067

Starting at$X,XXX+ monthly
12
12 Photos available
8.6
Review Score
38 reviews

What stuck out most about Rockbrook initially when we were first looking was the cleanliness of the facility! That struck me most. My friend [name removed] praised the meals. He was a picky eater, so that...

Provides: Assisted Living, Memory Care

Rockbrook Assisted Living and Memory Care offers an extensive variety of services and amenities that go above and beyond one’s typical expectation of Assisted Living and Memory Care. Rockbrook’s Philosophy is based on the belief that each resident is entitled to the highest quality of life...

... Read more

Our free advisors can help

Please enter a valid full name.

Please enter a valid email address.

Please enter a valid phone number.

By sharing your contact information, you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls from us and our community customers; however, your consent is not a condition to using our service, but we cannot refer you without your contact information. Msg and Data Rates may apply. Msg frequency varies. Text HELP for Help. Text STOP for Stop.

California Mission Inn

8417 Mission Drive, Rosemead, CA 91770

Starting at$X,XXX+ monthly
12
12 Photos available
8.6
Review Score
33 reviews

I guess I would say that it is really difficult to find a facility that is going to give your lived one the care they need. As a family member, you need to be prepared to be involved. It goes beyond just...

Provides: Assisted Living, Memory Care, Independent Living

Welcome to California Mission Inn! Independent Senior Living, Assisted Living and Memory Care in Rosemead, California. Make yourself at home at California Mission Inn . It's a friendly, flexible environment that celebrates your individuality and nurtures your soul. We recognize that each new...

... Read more

Santa Maria Terrace

1405 E Main St, Santa Maria, CA 93454

Starting at$X,XXX+ monthly
11
11 Photos available
8.5
Review Score
24 reviews

SMT is a very fine asst living home for residents. The staff could not be better. They attend to allow needs with their best attraction. They also make a point of finding new activities for and pleasure. I...

Provides: Assisted Living, Memory Care

Residents who call Santa Maria Terrace Senior Living home enjoy an active independent atmosphere, while receiving support services as needed. Our four-story building offers studio and one-bedroom apartments. Our private courtyard features an award-winning rose garden and gazebo which provides the...

... Read more

Lakeshore Assisted Living and Memory Care

5250 Medical Drive, Rockwall, TX 75032

Starting at$X,XXX+ monthly
15
15 Photos available
8.4
Review Score
51 reviews

The facility is kept very clean and the staff are awesome!! The activities that they have for the staff are amazing. They also have family get togethers each season that are wonderful!! My mom is in a one...

Provides: Assisted Living, Memory Care

At Lakeshore Assisted Living and Memory Care, you will enjoy the carefree comforts of home with the help of a caring, supportive staff. An array of amenities is offered while promoting independence and well-being. Three chef-prepared meals are offered daily along with a self-serve cappuccino and...

... Read more

Cottonwood Manor

1450 S Military Ave, Green Bay, WI 54304

Starting at$X,XXX+ monthly
8
8 Photos available
8.2
Review Score
18 reviews

I would give them a 5. Granted I don't have a lot of experience with assisted living homes, but the caregivers were so compassionate and when [name removed] was unable to care for herself soon after moving...

Provides: Assisted Living

Basic Services for our residents include a Private suite, Health Status Monitoring, Three Home Cooked Meals Daily, Snacks Upon Request, Routine Housekeeping and Laundry Services, 24-hour Security and Staff Availability, Emergency Call System in Each Unit, Health Promotion and Exercise Programs,...

... Read more

Wisteria Place

3202 S Willis St, Bldg A, Abilene, TX 79605

Starting at$X,XXX+ monthly
17
17 Photos available
8.0
Review Score
12 reviews

When it comes to the care services, I had to be reminded more than once she must be watched taking her meds. They all complain about the food. Our loved one enjoys the music but not really a games or craft...

Provides: Assisted Living, Memory Care

Wisteria Place Senior Living and Memory Care Our Senior Living Community offers a full range of lifestyle options so you can live the way you want to live. Our active seniors get to enjoy a large variety of personalized services and exquisitely tailored amenities. We know you’ll feel right at...

... Read more

Bridgewater Memory Care

900 Autumn Ridge Drive, Granbury, TX 76048

Starting at$X,XXX+ monthly
8
8 Photos available
8.0
Review Score
9 reviews

My mom was previously a resident at Bridgewater Memory Care and her experience at this facility was great. We moved her here from a different facility. The experience was completely different. My mom was...

Provides: Memory Care

Bridgewater Memory Care's philosophy is based on the belief that every resident is entitled to the highest quality of life through wellness services that work to promote independence, healthful lifestyles, dignity, and a sense of security. The right of each Resident to determine his/her needs is...

... Read more

Citrus Hills Senior Living

142 S Prospect St, Orange, CA 92869

Starting at$X,XXX+ monthly
8
8 Photos available
8.0
Review Score
21 reviews

I had a stroke i am limited in some things i can do as far taking care of myself,, showers are difficult,, But getting out with the activities, that the director her makes me feel much better about my...

Provides: Assisted Living

Our community offers a range of lifestyle options so you can live the way you want to live. Our active seniors get to enjoy a large variety of personalized services and exquisitely tailored amenities. We know you will feel right at home. And even better than that, we provide all the benefits...

... Read more

Willow Brooke Point Senior Living CBRF

1800 Bluebell Ln, Stevens Point, WI 54481

Starting at$X,XXX+ monthly
8
8 Photos available
7.7
Review Score
22 reviews

The facility was clean and cheery. The care staff were great and very personable, helpful, and caring. The administration in the facility could be more accessible.

Provides: Assisted Living

Willow Brooke Point Senior Living is a homelike assisted living residence located in Stevens Point, Wisconsin, Portage County. Willow Brooke offers the aging adult a tranquil environment overlooking our private pond with fishing, biking, and hiking trials nearby. Our ladies and gentlemen enjoy...

... Read more

Cambridge Square Assisted Living

2700 Avenue N, Rosenberg, TX 77471

Starting at$X,XXX+ monthly
7
7 Photos available
3
3 Floor plans available
7.5
Review Score
13 reviews

I would rank all 5's... the staff was awesome, they truly care, my mom wasn't there long, but she was happy there during her short stay.. Thank you for making her last few weeks special.. her words: "I'm...

Provides: Assisted Living

WHO IS CAMBRIDGE SQUARE ASSITED LIVING?Some people need a little help with daily activities such as medication reminders, dressing and even bathing. If this is your situation, Assisted Living at Cambridge Square may be a solution.In years past, the only options for this level of assistance were a...

... Read more

Cedar Hills Senior Living

602 E Belt Line Rd, Cedar Hill, TX 75104

Starting at$X,XXX+ monthly
10
10 Photos available
3
3 Floor plans available
6.5
Review Score
26 reviews

Only recommend if family able to be present to advocate for loved one. We are not sure if we would recommend this community to others. Depending on the person and family situation. It was our dad that was...

Provides: Assisted Living

Cedar Hill is a well-respected senior living community that offers assisted living services to seniors in Cedar Hill, TX. We pride ourselves on offering quality and outstanding care for our residents. Our professional staff goes out of their way to make sure all of our seniors are well taken care...

... Read more

The Lexington Assisted Living

5440 Ralston St, Ventura, CA 93003

Starting at$X,XXX+ monthly
16
16 Photos available
5.8
Review Score
48 reviews

There was a definite adjustment period. It was not smooth sailing in the beginning. I figured out face-to-face meetings got things accomplished.

Provides: Assisted Living, Memory Care

Serving our senior community since 1991, our coastal ambiance with a central courtyard & 3 beautifully landscaped acres, year-round heated pool & Jacuzzi. 'Sweet Shop' snack room with snacks and beverages available all day, complete with jukebox that plays 45's. Large, sky-lit,...

... Read more

Deer Creek Senior Living

747 W Pleasant Run Rd, Desoto, TX 75115

Starting at$X,XXX+ monthly
5
5 Photos available
3.0
Review Score
16 reviews

Deer Creek is a pretty good place. It's not a fancy place. However, they are quick to respond to any questions or concerns I may have. The food is inconsistent for my loved one. I've had to intervene and...

Provides: Assisted Living

We offer high quality assisted living services in a wonderful country setting in DeSoto, Texas. We are ideally located at the southern end of Dallas County, in an area that offers up a quiet environment while still being close to Dallas’ great recreational and cultural activities. At our...

... Read more

Mainplace Senior Living

1800 W Culver Ave, Orange, CA 92868

Starting at$X,XXX+ monthly
13
13 Photos available
1.0
Review Score
15 reviews

The managers and staff have been wonderful and attended my needs and concerns in helping my sister. My sister has improved remarkably in her appearance, attitude and socialization. I would highly recommend...

Provides: Assisted Living, Memory Care

Mainplace Senior Living provides seniors with a safe and caring assisted living community to call home in Orange, Orange County, California. This community offers the memory care that seniors need and it provides a beautiful home to those who are looking to be surrounded by a caring and...

... Read more

Las Fuentes Resort Village

1035 Scott Drive, Prescott, AZ 86301

Starting at$X,XXX+ monthly
12
12 Photos available

The Las Fuentes staff is excellent. They are friendly, accommodating and responsive to your needs. The facility is great with nice apartments, beautifully kept grounds, lots of senior activities and great...

Provides: Assisted Living, Independent Living

Voted Best of the Best 11 years in a row.

Lo Har Senior Living

768 Dorothy Dr, El Cajon, CA 92019

Starting at$X,XXX+ monthly
10
10 Photos available

Lo Har Senior Living has been good so far with their services and staff. My mother has been engaging in a couple of the activities that they offer. The community and her room seem to be getting good...

Provides: Assisted Living, Memory Care

We are licensed as an Assisted Living facility for seniors with Alzheimer's or a related dementia. We are Private pay only.

... Read more
Viewing 1-25 out of 56 communities

Reviews
for Pinnacle Senior Living

6.8
Review Score
1,644 reviews

Review Score

1,644 reviews
6.8

Out of 10


5 star

52%

4 star

28%

3 star

11%

2 star

5%

1 star

7%

A Place for Mom has scored Pinnacle Senior Living with 6.8 out of 10 using our proprietary review score based on 299 reviews in the last 2 years. Over all time, Pinnacle Senior Living has 1,644 reviews with an average "overall experience" of 4 out of 5.

Overall Experience
839
445
169
80
111
Date Submitted
87
164
299
Reviewer
125
996
455
41
Care Received
858
103
683
1621-1640 of 1644 reviews
Sort by

0.5
Anonymous - Family/Friend
Assisted Living
December 1, 2018
Verified Review
Parkside experience

My father hated it there. He said the staff would stand outside his room and talk about him, that they were very rough when changing his clothes or pushing him in his wheelchair. I walked into his room and it reeked of urine. I saw the lady across the hall laying on the floor waiting for over 10 minutes for someone to come help her up. The woman who runs the place has very good intentions, just doesn't have the caring staff she needs.

Cleanliness

1.5

Friendliness

2.5

Care Services

0.5

Activities

2.5

Value for Cost

1.5


0.5
Anonymous
Memory Care
November 15, 2018
really bad

Wow what a really nice place. But the staff is not good St all. Even the management. I saw things with the resident. Were not being care for. I will never put my mom or deaf in this place. It need to be shut down! !!! Do sad the way they treat the people your family.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Sabrina griggs - Family/Friend
Memory Care
September 28, 2018
Do not put anyone u live hear

The staff constinantky changes. They do not read patient info on n charts The residents do not stay long either Over the past 9 months my mother has had maybe 3 showers I moved her chair to make her bed & the filth was discusting I turned the facility into the state 3!times 2 weeks ago the state was therevaceeek & they received 5 citations In retaliation......at 545 Yesterday I was told my mother was An elopement risk ( she’s never left the facility or tried)& must be moved to memory care ( which she was deemed too high functioning for previously ) or have 24:7 1;1 care. Neither of which she’s needs or be discharge.please avoid this ppace

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Mike Splinter - Family/Friend
Assisted Living
July 29, 2018
Poor head staff at this location

I recently helped a friend of mine move out of this place. Initially the head staff lady denied my friend his medications. After threatening a law suit 20 minutes later she agreed to give him his paid for medications. I asked the head staff lady if they had a cart to aid in the moving process and she said "we don't have any carts" then after 90 minutes of moving large items out another staff member provided a cart for the very last item to be moved. She said they were instructed not to provide any assistance in the move out. Also while I was helping my friend move out over 2 hrs an alarm buzzer would go off every 15 minutes that rang out through the entire facility which my friend said happens 24 hrs a day making a restful quiet sleep impossible for all of the residence. The staff just lets the alarm ring for over 10 minutes befor they shut it off. This place looks nice but the staff don't seem to care much about the people they are paid to serve and if you move out they don't lift a hand to make it an easy tranisition out as your no a money maker for them.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Anonymous - Family/Friend
Assisted Living
July 22, 2018
Dont judge a book by its cover!

My mothers care was neglected by management. Staff was very friendly and helpful but they were understaffed most of the time for the number of needy residents. A few times this past spring my mother had no hot water for showers. There is windows in puzzle area that are rotted so they cant be opened as well as a horribe smell of sewage that occurs in the back wing. Ive seen trails of what looked like feces going down the hallways. One visit i had there was a man sitting with a puddle of pee under him while the girl passed meds ignoring him. My mother akways complained to me how arrogant the management was and that they never went out of their way to ask or address any concerns. The head girl in charge of the office is very rude and unprofessional. My mother and others hear her curse often. I do not reccomend puting a loved one here. There are great staff here but unfortunately the bad ones ruin it for this facility.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Louie Hernandez - Family/Friend
Assisted Living
May 6, 2018

This place is HORRIBLE. Dirty, hallways strong urine it for often, bathrooms old dirty, laundry terrible, no one cleans windows. Landscape No gardener. Residents complain to directors, worst each year. I know by experience this is the TRUTH.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
carmen starr - Family/Friend
Independent Living
January 24, 2018
This is no five star care

The clean facility maybe five star but the care given is substandard lights are on forever before anyone responds. The therapy dept the actual workers do a great job the head of them and the social worker are all talk and chart things untrue to pass things off with medicare etc. they are not for the patient its about money and keep that five star unearned rating.. If your loved one will depend on them find another place....

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Anonymous - Family/Friend
Memory Care
January 17, 2018
Brookdale bad review

My Mother and Dad have been at Brookdale for three weeks and we have had different negative problems. My Mother was put to bed in her dirty street clothes and not feed dinner when she is a diabetic, this has happened twice . I entered her room and it smelled horrible because a dirty Depends with diarrhea was just left in the bathroom waste basket by a CNA. I have called numerous times to check up on my Mother with no return phone calls. Once I noticed that my Mother had a UTI and called to report it to the floor nurse and I was told that the last time I told them this she did not have one and two weeks later her occupational nurse called to tell me that she thought my Mother had a UTI - So this took them two weeks to get her medication for it. I have taken my Mother to her Neurologist two weeks ago for her Parkinsons and she still does not have any medication for it yet. I have been there when she is not feeling well and pushed her necklace call button and when no one showed up for 10 minutes I had to go to another floor to find a CNA to help her . One evening when I was asking the front desk for help with concerns - leaving a message for a Nurse a restaurant employee came up and asked for the T.V. remote to turn up the sound for a couple watching a movie and she yelled at him in front of me saying she can wait she is so demanding.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Corie - Family/Friend
Assisted Living
November 17, 2017
Regrets

A Bad experience for my poor mom. From the first two weeks. Any complaints all you hear is ok will take care of it. My mom lived there 7 months. I should have seen how she changed not even eating she just died lookilooking like she weighed less then 60 lbs. Hate that place I could still have my mom.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Corie - Family/Friend
Assisted Living
November 17, 2017
Regrets

My mom lived there for almost 7 months. When we first went there my mom liked it they showed us a single room which was just a nice fixed up room just for show. My mom shared a room they told us her room mate was a nice person. The dining area was nice and clean said they had a bingo game room things for them to do. Her roommate was not at all nice she would [Removed] and leave her dirty [Removed] underwear in the bathroom. She was in a wheelchair I seen her in her wheelchair trying to get in the restroom. I asked her roommate you need help she was crying saying I pushed my alert button for close to an hour I knew it was true cause I was visiting my mom through that time. They had to transfer my poor mom three times to different rooms. When I complained about how my mom was mistreated by roommate all they said was will take care of it. Her last roommate was big compared to my mom only 4'10 my mom was say I'm scared to be here she makes me turn off my tv or tells me I have to take some of my stuff back home cause there's no room. My mom paid a lot of money to have a room where she had her bed and only about 4 feet her dresser. Her roommate had the rest of the room. My beautiful mom was 92 she was there 7 months. Every time I would look at her I seen her getting thinner and thinner. I visit her her at least 3 times a week to take her food cause she complain how nasty there food was sometimes ok. Sad but my mom died there. They said staff turned there back on her for a second and she feel. Her roomate said she seen it all staff lost there grip and that was how she fell. She had a stroke the next day and passed 4 days later. If you love your parents be sure you know where you place them. For the rest of my life I will regret having her there. Just because a place looks nice doest mean they will be treated right.. It's all about the money.... The best thing to do is ask other seniors you see how they like Whittier Glen. And I was [Removed] because A tenant told me before we signed the paperwork it's awful and the food is nasty. I should of listened. But the director was so sweet telling us how nice And friendly the people were and how delicious the food was. Anybody rating it a five must not visit there loved ones often

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Anonymous - Toured community
Memory Care
August 14, 2017
Verified Review
To Old and Run Down

I just did not feel comfortable with the whole thing here. The place was old and out dated and there were no private rooms, they had 4 residents per room. This was not the place for my mother.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Anonymous - Resident/client
Independent Living
June 9, 2017

Look at the details check the actual meals see how often they shower your love one in our case they didn't .Changing bed sheets just didn't happen cleaning the room and laundry services are a joke.Look elsewhere for quality care!

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Anonymous - Family/Friend
Memory Care
April 4, 2017
Be wary

I don't even know where to begin with this. My Mom has lived here for almost 4 years and it has been one problem after the other. She has frequently gone over a week without a shower, sat in the dining room for 30 minutes without being acknowledged, had her medication just left out in the open by the staff, and waited upwards of 45 minutes for a response when she fell. When I spoke with the nurse about all this, I got a lot of lies from her as well as her trying to convince me that my Mom is wrong and most likely senile. With all the issues my Mom has (paralyzed on one side, a little slow mobility) the one thing she is NOT is senile. She has all her mental capacities in place. The care staff here really just does not care about resident care at all. Now, there are a few far and between that seem to care, but they aren't around for very long as they see what is going on and go work elsewhere. I have filed formal complaints with the company that owns this facility and supposedly things were supposed to get better. Nope. They have not. I am currently looking for somewhere else to move my Mom to. This is an honest review and I just want to save someone else from having to go through what our family has gone through in dealing with this facility.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

4.5

Value for Cost

0.5


0.5
Brenda C
Memory Care
December 2, 2016
poor facility keeping

Very dirty, rude staff.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Anonymous - Toured community
Memory Care
November 26, 2016
Disappointing

I am not at all sure where the high ratings came from, but my sister and I visited there seeking a place for our parents. The smell that hit us as we walked in the front door was horrendous. The office staff hardly acknowledged our presence, and when we finally were taken for a quick tour, we found the place to be drab and incredibly depressing.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Regina Levek - Family/Friend
Assisted Living
July 12, 2016
Kenosha Senior Living Kenosha WI

This is not a place for senior living this is a nursing home for seniors dying. The majority of the seniors have Alzheimer's or dentist and are allowed to roam freely about, and hurt other residents. The Alzheimer's seniors have roamed into my dear friends room on numerous occasions and each time it has been requested that they not be allowed to do so, the staff has said we can't control that. There was no AC for two days presently and my dear friend has been sitting in 95 degree heat. She was given a fan today and we were told they did not know when it would be fixed. I wouldn't put my worse enemy in this home.

Cleanliness

1.5

Friendliness

1.5

Care Services

3

Activities

0.5

Value for Cost

0.5


0.5
Anonymous - Family/Friend
Memory Care
June 21, 2016

One of my parents lived there for almost 4 years. I do have to say when they first moved in things were great. The food was good and a large selection was provided. The breakfast and lunch were free. Then they first started by charging for breakfast. Then the lunch soup and salad bar were removed and they had to start paying extra for that too. The food choice went from beef and chicken to chicken and chicken. Not quite that bad but there were hardly any beef dishes offered any more and the quality had gone way down too. The housekeeping staff is nice and seem to have stabilized. For a while they were rotating or getting rid of people. The dining room is way understaffed. They sometimes have the dishwasher serving meals. It just seems like the new owners only care about the big almighty buck. And who is going to pay for the work on the outside of the building and the driveway when this is completed. The poor patrons?

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

The Citadel in Mesa, AZ

4.1

(106 reviews)


0.5
Very disappointed - Family/Friend
Assisted Living
April 7, 2016
Don't send your loved one here

If you are looking for quality care for your loved one and respect from staff and management, DO NOT go here!!

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

1

Value for Cost

0.5


0.5
Anonymous - Family/Friend
Memory Care
November 9, 2015
NOT A PLACE TO BE

My mom has been living here for about 18 months. At first it was all good, then a new company bought the place and turned it into a cash cow. No consideration for the residents who are treated like livestock. Mooo! The food sucks.. I know the new owners wouldn't feed it to their dogs. The staff has been cut to the bare bones. My mother often waits for an hour or more to get help going to the bathroom. When they don't come and help she uses her diaper and then they are pissed because they have to change that. The tissue is the cheapest on the planet. Like sandpapaer again, would the new owners give this cheap crap to their family? No!! I would advise anyone looking for a care facility for a loved one to go anyplace but here. At [removed] a month, anyplace would be better than this greedy corporate run facility.

Cleanliness

1.5

Friendliness

3.5

Care Services

1

Activities

2.5

Value for Cost

0.5

The Citadel in Mesa, AZ

4.1

(106 reviews)


0.5
Kelbel2u - Family/Friend
Memory Care
September 24, 2015
This place is DISGUSTING!

When I found this place, 3 yrs ago, it was the perfect place for my dad. We were about to lose mom to Alzheimer's & I wanted him to be safe & healthy. He was 89 then & caring for mom took a huge toll on him. He wasn't a very good cook, so he had begun to lose weight. We went on a tour of the apartments & even ate lunch there. The food was excellent. So, first chance we got, dad moved in. He was so happy then. He even gained some weight. I was so happy dad was happy. Then, it was bought out... EVERYTHING CHANGED. They IMMEDIATELY raised the rent & cost of meals. Then, they cut out most of the food services. The breakfast that used to be free, was now being charged. Even coffee. They got rid of the chef & the meal choices. These poor people are stuck with horrible food. FOOD IS A MAJOR ENJOYMENT FOR SENIORS!! I have eaten here, on & off, for 3 yrs. The food is SO BAD, I wouldn't serve it to an animal. (if you go to a restaurant & don't eat, you don't pay. These people PAY when they ORDER. If they don't eat, too bad. They still pay for it) Dad has gone from [removed] ALSO... the water smells like RAW SEWAGE! Out of the tap. Out of the shower. EVERYWHERE! There is sewer smell everywhere! It made me throw up! The residents are told there is nothing that can be done about it. I have written to the Ensign Group (the listed owners) and have not gotten any response. I have also written to the staff of the Citadel. Again, no response. When the residents complain, they're treated like little children. They are condescending & rude. They know these people don't want the hassle of moving out. They won't even address or fix a simple thing like little or no outside lighting. They really should be ashamed of themselves. The only thing that will wake these people up, is if people move out or don't go there at all.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

The Citadel in Mesa, AZ

4.1

(106 reviews)


Viewing 1621-1640 out of 1644 reviews

Frequently asked questions

There are 56 total Pinnacle Senior Living Facilities.

More questions?

Ask an A Place for Mom local advisor at no cost.