Pinnacle Senior Living

My mother lives here. The facilities are filthy and poorly maintained. It is poorly staffed with medical technicians. My mother had to wait over an hour for pain medications. The food is horrible. Most residents ask for sandwiches because it is the only edible meal they can tolerate. The management staff will smile and give you lip service, but they care very little about the opinions or concerns of the residents or their families. All the room deodorizers in the world can not mask the stench from the facility or the attitudes of those running this place. I've complained multiple times, only to have our concerns ignored. Instead, my mother suffers further from their indifference. Whatever you do, don't leave your loved one here!

There are not enough words to describe how bad this place is from the understaffed caregivers, the cleanliness of the place, to the rudeness of the office staff. The entire set up of the place is lousy for extra activities or friendships outside of their own unit to be made. Do not send your loved one here.

A horrible place. My elderly friend was a resident there for over 10 years. It has gone down hill every year she was there. There is not nearly enough caregivers to assist the residence. Because of this some of the caregivers are short and impatient with the residence. The cleanliness of this place is nasty. It looked like my friends room was never cleaned. Her toilet always had dried on waste product. You could write your name on her windowsills. Towels were old, and always dirty looking. The office staff was rude and had no desire to assist the residence. The set up of the place looks inviting at first glance, but if you observe it further, it is not real conducive for older people. They have to go outside (not a good thing in the dead of winter in Reno) to go to the gathering room for special events. Friendships therefore are pretty limited to the housing unit they are established in. This is not a place for a loved one.

I can’t speak to what the assisted living side is like here, but I took a tour of the memory care unity and it was the most depressing place I’ve ever seen in my life. I think they had the residents so medicated and [Removed], they were like [Removed]. Everything was dark and depressing and just awful. The staff was okay but the overall feeling of the facility was just a terrible.

I went on a tour here and it was dirty and creepy feeling. The staff was nice and answered my questions. This was not mobile friendly. It just wasn't hospitable. I recommend families tour several places before choosing a place.

We toured here while looking for a new place for ourselves, and to be honest, I felt that I couldn't get out of here fast enough. We had a meal here, and the food was fine, but the halls were dark, the ceilings were low, and I was uncomfortable with the obvious cliques throughout the community. The staff were friendly enough, but they just didn't seem to have a genuine warmth about them. This was just not the right place for us.

I would never have allowed my brother to move into Park Place had I known what I know now. The facility is seriously and chronically understaffed. The "med techs" have no idea what they are doing. Although someone was supposed to supervise my brother when he tested his blood sugar and injected his insulin the level of supervision was critically lacking. His blood sugar went as high as 600 on several occasions and below 40 on others resulting in numerous hospitalizations. He suffered numerous falls because no one responded to his calls for assistance to go to the bathroom leaving him to either soil himself or attempt on his own to get to the bathroom. The administration of this facility is more interested in turning a profit than the well being of the residents. Park Place is overpriced and understaffed.

What ever they tell you about this place is a con!!!! the main elavator has been broke for over 4 months, SO NO EMT,S CAN GET A GURNEY UP TO FLOORS 2 THRU 4. SO IF YOU FALL AND HURT YOURSELF SERIOULY YOU ARE PUT IN A WHEELCHAIR TO BE TAKEN DOWNSTAIRS.THINK IF YOU BREAK A VERTEBRAE IN YOUR BACK.OR BREAK A HIP,HOW SAFE OF TRANSPORT THAT IS FOR YOUR LOVED ONE!!!! DON\T BELIEVE WHAT KIND OF CARE THERE TRY'N TO SELL YOU ITS LIKE A USED CAR SALESMAN! ITS [Removed]......."

Mom lost her possessions and was afraid of aggressive patients and those not of sound mind.

Smelled like mold and cigarettes. Beautiful gardens but that's all.

Do not put your loved ones in that place the caregivers and management care nothing for the residents or their well being management falsify proper and truthful information. This facility smells of urine upon entrance. The food is horrible !!!

This community is barely better than a nursing home. They do not offer transportation and amenities are offered at an additional cost. I would not recommend them.

This is NOT a good place! The caregivers and upper 'management' care nothing for the residents. This is SUPPOSED to be an ASSISTED LIVING facility, but they don't assist your loved one in a whole lot. When you ask for their help in the care or make any sort of complaint about ill care, eventually your loved one will be evicted. If you really care about your loved one, this is not the place for them.

I toured this community and was not happy with the community. The staff was not helpful to the needs that were required. The community was nice, but not what we were wanting at this time. I suggest other families look into options for a loved one.

Not a good experience - too little care for the cost and too many patients per the inexperienced caregivers.

The Inwood crossing was not welcoming at all. When we first arrived, we had to wait for a while to be let in the because they couldn't get the gate open. As soon as we walked in, the place did not have a welcoming, positive atmosphere. There were a bunch of residents wondering around in on room. We walked out before the tour guide showed up, this place was not what we were looking for at all.

Dismal environment. Areas Smelled of body odor. Little or no activity of assisted living residents. Not a good fit. On way out they handed us loose pieces of paper. No folder or organization of materials like other places. No business card. Way to expensive for services.

When my husband and I arrived for our scheduled tour no one greeted us. There was no one at the desk and I wandered around the facility to try to find someone. A few members of the staff saw me but did nothing. I finally stopped a staff member and she gave us a quick tour. The environment seemed very depressing and none of the current residents had a smile on there face they all were very quiet. Never heard from them again.

They took very good care of mom and dad in the beginning and while dad died of cancer. After dad's death they did a very bad job with mom. They did not follow Hospice's advice in turning mom and medicine administration. When my mom was at [Removed] they were actually healing mom's pressure wound and at Cottonwood it got so extremely bad [Removed]. If they do not have the expertise nor time to handle the situation, they should be honest with the family so we can find the proper help for our loved ones.

New company the Ensign Group took over ownership and management a year ago. Facility is run down and never really clean. Revolving door of administrators and caregivers with six administrators in two years. Food is awful most days and only good on days the part time cook prepares meals. Residents are not getting what they pay for. We had a family member with dementia living there, and she was not getting anything to eat. Because of her dementia, she did not know to go to the dining room, and the caregivers did not bring her to the dining room and they should have. We moved her to Felician Village and could not be happier. Ensign Group is all about money and not the well being of the residents. Had an administrator there for several months that was doing an excellent job but the company fired her for not admitting or keeping residents that needed more care than Harbor View can provide.