Pinnacle Senior Living

The facility's leadership has worsened under the current Executive Director, who was hired two years ago. Key issues include: • Inexperienced staff hired to dispense medications and care for residents. • High staff turnover and excessive overtime for remaining staff, leading to burnout and compromised care. • Memory care residents left unsupervised, leading to unsafe conditions such as missed meals and physical altercations. • Critical safety concerns are ignored, including a backed-up sewage line in the kitchen, where food was still being served to residents. • No nurse on-site, with the facility relying on a nurse of record for compliance purposes only. This facility's failure to provide even the most basic level of care places residents at severe risk of harm or worse. I cannot stress enough the urgency of avoiding this facility if you care for the well-being of your loved one. I earnestly pray for the individuals at this facility.

If you care about the overall well-being of your loved one, you do NOT want to bring them to this facility. This facility is understaffed, unprofessional, incompetent. BEWARE! BEWARE! BEWARE! Your loved one's life depends on it.

[name removed] the old wellness Director was caring and loved the residents. The facility always ran smooth and was clean and smelled good when she worked there. Why do you keep running off good people. She loved the residents and always kept in touch with all of the families. We need the old wellness Director with the cute braids back. We love her and need her for our parents . The caregivers are wonderful at night especially [name removed]and [name removed]

This place would be a 0 if I could. Terrible experience for our family. They lost my dad three times! One time they even said he “jumped the fence!” How could someone who is so weak do that? The staff was awful. They will do/say anything to cover up for themselves. The residents in here deserve better. Please don’t send your loved ones here, you will regret it.

My Sister has been in memory care for three months and they called said we had to move her. No previous warnings. Very upset Please do not put your love one in their care. Very expensive. Would be willing to visit with anyone before you chose River Point

Do not go there. Staff hurt my mom. Didn't manage medication and care. Dropped her out of wheel chair onto concrete. She died a day later.

No activity's, NO activity director, CNA care 4, toilets horrible but I believe the city fixed the issue to to the state evaluating, cost ridiculous, food 1, my Dad didn't like I brought him food many nights.,care 2 thank god my dad was on hospice because hospice staff showered him. Not recommend.

My loved one was previously a resident at Park Place Assisted Living and I would not recommend this facility to anyone. I don't think that my loved one ever got her medications properly and her room was always in need of cleaning. They hire teenagers to care for elderly people. I asked a few of them if they knew CPR and out of 4 of them, none did. One asked me what it was!

My Dad had so many complaints: I don't think the facility had adequate staff to address his issues. He wasn't assisted properly. We paid [fee removed] just to get him in; also the monthly fee of over [fee removed] . Within one month he contracted COVID there and died on [date removed] alone. I haven't addressed it but I feel they should return the [fee removed] . He had to be tested for COVID prior to being accepted into the program and died one month and a day later by being exposed and contracted COVID!

Marla vista assisted living on military is not the place to work nor should u send your love ones to live there. Staff suck and they lazy and don’t care about the residents. They never have enough staff to help the residents. The ones who can’t do much for themselves get treated the worst. Management is awful and very disrespectful and never handles business. Marketing puts on a front while doing tours of the buildings. The facility is dirty especially memory care. If you ask me the place needs to be shut down. The food is trash and keeps the residents and staff sick and [removed]. Be aware of this place they definitely put on a good show. 0/10 rating

Based on the experience we have had so far, the areas we think they need improvements on would be their medical evaluation process. The needs to drastically improve. Our loved one needed a higher degree of care than they could provide, but they decided to take her anyways.

Horrible experience… found front entrance unattended and door to street wide open at 10 pm? Management out of Santa Maria, Ca managing the Ventura, Ca location currently. No on-site person. Unfortunately …. “the check is in the mail” still have not received our $[removed] deposit? My father never spent one day or night in the Lexington Ventura, CA Beware would not recommend

I believe that they were understaffed and under trained. The overall experience was horrible. If I had the resources and time I would have looked into a possible lawsuit against the community. My loved one feel twice while they were in the community. I truly believe both could have been prevented.

Don't take anyone there. There is no privacy, caregivers take young children there on weekends and have them go with them to change patients. They give you cold sandwich for dinner. Medication was not given on time. I had to clean the room and bathroom because in the month and a half that we were there it was only cleaned once. We had ants and water bugs. Much more to say but it was a horrible experience.

We toured California Mission Inn for our loved one, the tour was decent. But dealing with them after the tour was a nightmare. I would not recommend them at all. Terrible staff and lack of communication.

Riverview was terrible. They mismanaged my loved ones care. I wouldn't recommend them to anyone. They can improve by; following through on their promise for quality care. Stop lying about the quality of the facility and services.

Very disorganized, rude admin staff, very understaffed on the care units. I never saw an aide when there with mu husband. Their service level was supposedly one aide per ten residents, but usually only one aide worked two contiguous units and oversaw as many as twenty residents. No enrichment programs or activities. Only tv. On warm days, the offices were well air conditioned, but the patient areas were not. Often smelled if urine and waste. BEWARE!

My stepmom went without medication for over 24 hours, hasn’t been bathed in a week and has been manhandled by staff. The management is not professional and they don’t care about the residents. Moved her in a week ago and have already made arrangements to move her. As an aside, the food is served cold and is not nutritious.

The new director is worried about the cable channels but not about having a nurse in staff They can’t keep employees because of the poor treatment. She threatened to send my mother alone in an ambulance because a lab tech could not get a urine sample. They did not even take her temp, call a doctor or anything. Thank god I answered the phone! She is one by one firing staff and hiring family members. Do not put your loved ones here Run! Run!

I would NEVER reccomend Stoughton Meadows to anyone. As POA for [name removed] I feel like [name removed] was recommended to go there by [name removed] one of the people who evaluated [name removed] at the VA and assured me he was a perfect fit. That couldn't have been further from the truth. [name removed] told me there would be plenty of staff to help him with bathroom etc at all times. His third night there he fell out of bed four times and ended up calling the police with his cell phone. He was taken back to VA and within a week he was put on hospice care. Ii cleaned out his room ten days after he was admitted, he had three days of care , the meadows kept [fee removed] out of [name removed] [fee removed] deposit . The place had a room that stunk of. Urine in the hallway every timer I was there