Pinnacle Senior Living

I was not impressed with my visit / tour of Windsor Court in Weatherford a few week ago. We were shown a couple of the Independent Apartments both still had personal belongings in them from residents, this made it a bit uncomfortable. I would not want my family member to be shown this type of respect of their personal property. As we had questions afterwards took several calls to the office staff to get answers.

1 star, facility not informed on Respite care process and contact person named, I was told no one there had even heard of her. Wasted time

I moved my mother to Cedar Hills in late 2018 and the care is far below what was promised. The monthly cost is low compared to other facilities. The Executive Director recently left after being there for less than 1 year. The emergency alert pull cord has not been working in my mothers room for over 2 months. We have filed 2 complaints about staff which were addressed very quickly. The food is of minimal nutrition. I do not plan to keep my mother at this facility due to the negligent care that they provide.

Caution: Do not send your loved ones to live and be cared for to this facility. I found [name removed], clearly a resident with memory care needs, on the street in front of the facility on [date removed]. This is a busy street, there was morning traffic, and she was in her wheel chair struggling to cross the street. By the time I made a U-turn in my car, she was in the street and I had to park and take her back inside the facility. The staff hadn’t even realized she was gone. When I found a staff representative, they explained her security bracelet was broken and on back order. They knew she was a wanderer and had no back-up plan in place to keep [name removed] safe and from leaving the building! I’ve spoken twice to the director, [name removed], and she said legally they didn’t need to have a gate around their facility, since they were not a memory care facility. She told me they filed a report which would go to the state, that [name removed]’s case worker had been notified, and [name removed]’s son. I asked her to tell the son to call me in order to be sure her family was notified. I never received a call, so I question what has been communicated. I would NEVER allow my loved ones to live here.

Terrible facility. Poorly managed. Not very clean. Toured it and chose not to put my family member here.

July 2018 - DO NOT USE THIS FACILITY!! While it may have been a decent facility WAY BACK WHEN, it is now deplorable. The recent staff change has only made it worse. The carpets are filthy, the food is horrible, the staff is inadequate to provide for the residents, the manager lies about the conditions, if a resident begins to voice their unhappiness and/or treatment, the consequences are fast and swift. The residents are at the mercy of bad management and poor living conditions. Do not leave your loved one there.

My mother lives here. The facilities are filthy and poorly maintained. It is poorly staffed with medical technicians. My mother had to wait over an hour for pain medications. The food is horrible. Most residents ask for sandwiches because it is the only edible meal they can tolerate. The management staff will smile and give you lip service, but they care very little about the opinions or concerns of the residents or their families. All the room deodorizers in the world can not mask the stench from the facility or the attitudes of those running this place. I've complained multiple times, only to have our concerns ignored. Instead, my mother suffers further from their indifference. Whatever you do, don't leave your loved one here!

There are not enough words to describe how bad this place is from the understaffed caregivers, the cleanliness of the place, to the rudeness of the office staff. The entire set up of the place is lousy for extra activities or friendships outside of their own unit to be made. Do not send your loved one here.

A horrible place. My elderly friend was a resident there for over 10 years. It has gone down hill every year she was there. There is not nearly enough caregivers to assist the residence. Because of this some of the caregivers are short and impatient with the residence. The cleanliness of this place is nasty. It looked like my friends room was never cleaned. Her toilet always had dried on waste product. You could write your name on her windowsills. Towels were old, and always dirty looking. The office staff was rude and had no desire to assist the residence. The set up of the place looks inviting at first glance, but if you observe it further, it is not real conducive for older people. They have to go outside (not a good thing in the dead of winter in Reno) to go to the gathering room for special events. Friendships therefore are pretty limited to the housing unit they are established in. This is not a place for a loved one.

I can’t speak to what the assisted living side is like here, but I took a tour of the memory care unity and it was the most depressing place I’ve ever seen in my life. I think they had the residents so medicated and [Removed], they were like [Removed]. Everything was dark and depressing and just awful. The staff was okay but the overall feeling of the facility was just a terrible.

I went on a tour here and it was dirty and creepy feeling. The staff was nice and answered my questions. This was not mobile friendly. It just wasn't hospitable. I recommend families tour several places before choosing a place.

We toured here while looking for a new place for ourselves, and to be honest, I felt that I couldn't get out of here fast enough. We had a meal here, and the food was fine, but the halls were dark, the ceilings were low, and I was uncomfortable with the obvious cliques throughout the community. The staff were friendly enough, but they just didn't seem to have a genuine warmth about them. This was just not the right place for us.

I would never have allowed my brother to move into Park Place had I known what I know now. The facility is seriously and chronically understaffed. The "med techs" have no idea what they are doing. Although someone was supposed to supervise my brother when he tested his blood sugar and injected his insulin the level of supervision was critically lacking. His blood sugar went as high as 600 on several occasions and below 40 on others resulting in numerous hospitalizations. He suffered numerous falls because no one responded to his calls for assistance to go to the bathroom leaving him to either soil himself or attempt on his own to get to the bathroom. The administration of this facility is more interested in turning a profit than the well being of the residents. Park Place is overpriced and understaffed.

What ever they tell you about this place is a con!!!! the main elavator has been broke for over 4 months, SO NO EMT,S CAN GET A GURNEY UP TO FLOORS 2 THRU 4. SO IF YOU FALL AND HURT YOURSELF SERIOULY YOU ARE PUT IN A WHEELCHAIR TO BE TAKEN DOWNSTAIRS.THINK IF YOU BREAK A VERTEBRAE IN YOUR BACK.OR BREAK A HIP,HOW SAFE OF TRANSPORT THAT IS FOR YOUR LOVED ONE!!!! DON\T BELIEVE WHAT KIND OF CARE THERE TRY'N TO SELL YOU ITS LIKE A USED CAR SALESMAN! ITS [Removed]......."

Mom lost her possessions and was afraid of aggressive patients and those not of sound mind.

Smelled like mold and cigarettes. Beautiful gardens but that's all.

Do not put your loved ones in that place the caregivers and management care nothing for the residents or their well being management falsify proper and truthful information. This facility smells of urine upon entrance. The food is horrible !!!

This community is barely better than a nursing home. They do not offer transportation and amenities are offered at an additional cost. I would not recommend them.

This is NOT a good place! The caregivers and upper 'management' care nothing for the residents. This is SUPPOSED to be an ASSISTED LIVING facility, but they don't assist your loved one in a whole lot. When you ask for their help in the care or make any sort of complaint about ill care, eventually your loved one will be evicted. If you really care about your loved one, this is not the place for them.

I toured this community and was not happy with the community. The staff was not helpful to the needs that were required. The community was nice, but not what we were wanting at this time. I suggest other families look into options for a loved one.