Pinnacle Senior Living

I was looking for a place for my mother, and thought Willow Brooke Point's photos were beautiful. But the environment wasn't very inviting. There are people that seem to have a pretty high level of needs, but not very many people working with them. It was suggested that I visit during a meal time, so I went during supper. There were only two people there to care for the whole building, and one was so busy trying to give pills but had to keep answering the phone and helping the other one. I walked around by myself to look at things because they were so busy. The pond is pretty, rooms seem small. The chapel is just a hole in the wall area. Therapy gym is the smallest I've seen. Overall it was a decent looking place but not somewhere I could bring myself to leave my mother at.

For a five star facility as they are rated, this place really needs to work on actually caring for their patients. The service is at times mediocre and we've had nurses tell our dad that he shouldn't bother with pressing the call button because they are too busy doing rounds. We've had bad experiences with special requests (as our dad would need help getting in and out of the wheelchair.. They would let him sit in the wheelchair for hours before they'd find available staff to help him go to bed). If you are looking for a quality care facility, look elsewhere! They may have nice furniture and a nice place, but believe me, they will not take time to make your loved one feel comfortable. They only do their job at the minimum & we had a huge mess with them getting medicines & records right. We complained to the social worker (Lily) and she promised changes but never followed through. They will tell you all you want to hear but won't actually do it.

After 6 days at the facility the staff had a problem taking care of a resident. Staff needs to be more trained with dementia residents sending a resident to a hospital should be the last resort.

I am sorry to say that my Mom did not have a good experience at Marla Vista. Just a few issues we had included: My Mom, like many elderly, had very fragile skin. It was in her chart that she should not have band aids applied. Someone in the facility put a band aid on, which was concerning, but what was really unforgivable, is that another personal care worker RIPPED IT OFF, TAKING MY Moms skin with it. My Mom called me crying from the pain this lady caused her. That band aid could have been left on to fall off in a few days, but instead, it left open, painful wounds that needed weeks to heal. This was done by someone who had a lot of experience working with the elderly, which makes one question the poor decision she made to remove it. My Mom also had breathing problems. It took me 3 different times to get the staff to leave her rescue inhaler next to her bed so that if she needed it in an emergency, it was available. The staff just kept saying that she couldn't' have it in her room with her. We needed a doctors order to do so, but they never told us that until we fought for it. The communication about important things like that were lacking. I had made many phone calls to the administrator, and she did not return my calls. I mistakenly thought that the staff member who came out to "assess" my Mom was a nurse. She was dressed in scrubs when she came to assess her to take her medical history. It wasn't until my Mom moved there and started having health issues, that I realized that this staff member had no medical training. It caused a lot of undue stress on my Mom and our family. We were paying Marla Vista at a rate that included 1 assist for all transfers. My Mom was found walking around the facility by herself on a number of occasions by family members who went to visit her. They also kept increasing her rate claiming she needed more care than initially thought, which simply was not accurate. We had to continually fight for her to get the care they promised they could give. The place looks lovely, which is part of what drew us to it. If you have a loved one who doesn't need much care, this may be a good fit for you. But if you have someone who does need quite a bit of care, I would suggest you fully check out any place you go, make sure there are medically trained personnel who are familiar with what your loved one needs, and try to make an informed decision. If you do have problems in a facility, I found out after we removed my Mom, that you can contact an Ombudsman to help with situations in facilities that aren't caring for your loved one in a satisfactory manner. Thank you for this opportunity to review Marla Vista.

Our experience at Sterling House, Cedar Hill, Tx started off well, but has gone downhill in the 3 months my aunt has been there. One night, after she had gone to bed, she had to get up and fell. She laid in the floor for 7 hours, until the day shift found her. She injured herself trying to get up. She was unable to reach the emergency pull cord, and no one checked on her during those 7 hours even though they were supposed to check every 2 hours. The food has been less than mediocre. For dinner meals, the residents have been served corny dogs and bologna sandwiches (not the same meal), and sometimes the food is unidentifiable. Cleaning her apartment has been an [removed] same sheets on the bed for 3 weeks without laundering. Recently she had to go 9 days between showers. The facility has been giving questionnaires to the residents and families to complete and return. I hope this means changes are in the works. I will say that the caregivers are kind, helpful, and compassionate. I think they are understaffed and have a lot of turnover in personnel.

Head nurse at assisted living is beyond horrible!! Lazy and accusatory. The rest are helpful when you can get them to come help. Meds are not dispensed in proper time and were brought at a different time each day. Skilled nursing has been much better. Much more on top of things there. Unassisted is not bad other than food is sometimes an experience. Cereal brought with no milk or milk with no cereal. Things like that.

My wife has lived in the memory care facilty for a couple of years. I have seen people come and go . No matter what time of the night I show up [name removed] always very kind and helpful. I really appreciate her kindness. Night shift is very kind and caring. The only problem I have is when I visit day shift they are rude and always complaining how they don't get paid enough. I understand but I don't won't to hear about it when I visit during the day. One caregiver is always outside smoking and smells like cigarettes when she returns. I pay alot of money for my wife to stay here and I don't think it is right she has to smell the smoke on this lady. Very concerned

The old wellness director was so amazing this place ran smoothly and was always cleaned and the residents were taken care of very well! Now with the new wellness director this place is a complete joke! The management is horrible they have favorite employees that don’t even come to work and do their job. They are very unprofessional rude! Day shift leaves this place all dirty and it stinks when you walk in the door! It’s not fair to the people who come to work and do their job night shift was the best! Always helpful and professional. The residents are amazing.

It's ashamed how much money I spend here and this place is a mess. Night shift caregivers are genuinely nice and helpful. Takes very good care of my mom. Day shift need to get there stuff together. Always gossip and never come to work. I know because I visit frequently. We need [name removed] back !!! The new Wd is not engaged with the residents or helpful.

The facility's leadership has worsened under the current Executive Director, who was hired two years ago. Key issues include: • Inexperienced staff hired to dispense medications and care for residents. • High staff turnover and excessive overtime for remaining staff, leading to burnout and compromised care. • Memory care residents left unsupervised, leading to unsafe conditions such as missed meals and physical altercations. • Critical safety concerns are ignored, including a backed-up sewage line in the kitchen, where food was still being served to residents. • No nurse on-site, with the facility relying on a nurse of record for compliance purposes only. This facility's failure to provide even the most basic level of care places residents at severe risk of harm or worse. I cannot stress enough the urgency of avoiding this facility if you care for the well-being of your loved one. I earnestly pray for the individuals at this facility.

If you care about the overall well-being of your loved one, you do NOT want to bring them to this facility. This facility is understaffed, unprofessional, incompetent. BEWARE! BEWARE! BEWARE! Your loved one's life depends on it.

[name removed] the old wellness Director was caring and loved the residents. The facility always ran smooth and was clean and smelled good when she worked there. Why do you keep running off good people. She loved the residents and always kept in touch with all of the families. We need the old wellness Director with the cute braids back. We love her and need her for our parents . The caregivers are wonderful at night especially [name removed]and [name removed]

This place would be a 0 if I could. Terrible experience for our family. They lost my dad three times! One time they even said he “jumped the fence!” How could someone who is so weak do that? The staff was awful. They will do/say anything to cover up for themselves. The residents in here deserve better. Please don’t send your loved ones here, you will regret it.

My Sister has been in memory care for three months and they called said we had to move her. No previous warnings. Very upset Please do not put your love one in their care. Very expensive. Would be willing to visit with anyone before you chose River Point

Do not go there. Staff hurt my mom. Didn't manage medication and care. Dropped her out of wheel chair onto concrete. She died a day later.

No activity's, NO activity director, CNA care 4, toilets horrible but I believe the city fixed the issue to to the state evaluating, cost ridiculous, food 1, my Dad didn't like I brought him food many nights.,care 2 thank god my dad was on hospice because hospice staff showered him. Not recommend.

My loved one was previously a resident at Park Place Assisted Living and I would not recommend this facility to anyone. I don't think that my loved one ever got her medications properly and her room was always in need of cleaning. They hire teenagers to care for elderly people. I asked a few of them if they knew CPR and out of 4 of them, none did. One asked me what it was!

My Dad had so many complaints: I don't think the facility had adequate staff to address his issues. He wasn't assisted properly. We paid [fee removed] just to get him in; also the monthly fee of over [fee removed] . Within one month he contracted COVID there and died on [date removed] alone. I haven't addressed it but I feel they should return the [fee removed] . He had to be tested for COVID prior to being accepted into the program and died one month and a day later by being exposed and contracted COVID!

Marla vista assisted living on military is not the place to work nor should u send your love ones to live there. Staff suck and they lazy and don’t care about the residents. They never have enough staff to help the residents. The ones who can’t do much for themselves get treated the worst. Management is awful and very disrespectful and never handles business. Marketing puts on a front while doing tours of the buildings. The facility is dirty especially memory care. If you ask me the place needs to be shut down. The food is trash and keeps the residents and staff sick and [removed]. Be aware of this place they definitely put on a good show. 0/10 rating

Based on the experience we have had so far, the areas we think they need improvements on would be their medical evaluation process. The needs to drastically improve. Our loved one needed a higher degree of care than they could provide, but they decided to take her anyways.