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Pinnacle Senior Living

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Learn about the culture of compassion that Pinnacle Senior Living brings to each of its 56 locations, including Best of Senior Living Award winners. With independent living, assisted living, memory care, and respite care options, potential residents and their loved ones can find their senior care solution with Pinnacle Senior Living. With an average rating of 4 out of 5 among 1,408 reviews, residents can expect top-of-the-line amenities and care as well as innovative services. Pinnacle Senior Living also offers an adult day center at some locations, providing seniors with a unique life-enrichment program with skilled caregivers.

6.8

Review Score

1,408 reviews
56 communities
1 senior living award community
Starting from $X,XXX/mo

Pinnacle Senior Living community listings

Showing 56 communities
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Villa Court Assisted Living

3985 S Pearl St, Las Vegas, NV 89121

Starting at$X,XXX+ monthly
14
14 Photos available
2
2 Floor plans available
9.5
Review Score
131 reviews

It seems to be a place with ample friendly staff eager to assist with needs. The residents are friendly and interactive, and seem very satisfied with the facility. The setting is one that encourages chats...

Provides: Assisted Living

Here at Villa Court Assisted living, our compassionate and dedicated staff are committed to your care.Our caregivers are always available to assist you, with 24-hour service. We are dedicated to creating a safe and comfortable environment for our residents, who we believe should age with dignity...

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Capitol Hill Senior Living

76 S 500 E, Salt Lake City, UT 84102

Starting at$X,XXX+ monthly
14
14 Photos available
3
3 Floor plans available
9.4
Review Score
56 reviews

We had a great experience at Capitol Hill. I would highly recommend them. he thing we liked the most is they were always patient with the residents. We also thought they had a good schedule. But I think...

Provides: Assisted Living, Memory Care

Capital Hill Senior Living offers premier retirement living options to seniors in the greater Salt Lake City, Utah area. Salt Lake City offers an abundance of natural beauty from the snowcapped peaks of the Wasatch and Oquirrh Mountains to the shimmering waters of the Great Salt Lake. Our...

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Canyon Creek Memory Care

4257 Lowes Drive, Temple, TX 76502

Starting at$X,XXX+ monthly
5
5 Photos available
9.3
Review Score
43 reviews

Canyon Creek was a great place! The facility and staff are great. As I myself tried to personally take care of my mother, but it was overwhelming. I was glad to find Canyon Creek. My mother was well cared...

Provides: Memory Care

The Arbor House of Temple's memory care philosophy is based on the belief that each resident is entitled to the highest quality of life through wellness services that work to promote independence, healthful lifestyles, dignity, and a sense of security. The right of each resident to determine...

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Paris Chalet Senior Living

2410 Stillhouse Rd, Paris, TX 75462

Starting at$X,XXX+ monthly
12
12 Photos available
9.2
Review Score
10 reviews

Was visiting my sister and she had no complaints about the building. Staff is wonderful, plenty of activities and my sister loves the walking club.

Provides: Assisted Living

Brookdale Paris is an assisted living community in Paris Texas. Paris is a charming city, named the 'Best Small Town in Texas' by The New Rating Guide to Life in America's Small Cities. Our city has a proud history and a strong sense of community. Following the tradition of other U.S. cities...

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Desert View Senior Living

3890 N Buffalo Dr, Las Vegas, NV 89129

Starting at$X,XXX+ monthly
16
16 Photos available
9.2
Review Score
140 reviews

I just moved my great uncle in last month and he loves this place, staff and community members. He says the meals are decent and portions plentiful. It isn’t a hassle signing him in/out to go places with...

Provides: Assisted Living, Memory Care

With an experienced staff, many of which have provided stability in our care program for over 15 years, Desert View has a solid reputation that focuses on person centered care first and it shows with 5 consecutive years chosen as a top 1% care community in the entire nation. Located in the...

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Desert Springs Senior Living

6650 W Flamingo Rd, Las Vegas, NV 89103

Starting at$X,XXX+ monthly
17
17 Photos available
3
3 Floor plans available
9.1
Review Score
74 reviews

My mom never moved in. The staff worked with me to get my mom set up in an apt, but she passed away before she could move in. I loved the facilities and the staff. Highly recommend. I honestly wish my mom...

Provides: Assisted Living, Independent Living

Whether you are looking to simplify your life in our independent living or need a little assistance with day-to-day tasks in our assisted living, Desert Springs Senior Living offers you a variety of spacious floor plans and amenities to fit your needs. Working together to create a sense of...

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Park Place Assisted Living

2305 Ives Ct, Reno, NV 89503

Starting at$X,XXX+ monthly
15
15 Photos available
9.0
Review Score
87 reviews

What we like the most about Park Place is definitely the people and we would most definitely recommend this community to other families. My mom hated it but would've hated anywhere. The only thing I didn't...

Provides: Assisted Living, Independent Living

Park Place is Northern Nevada's unique assisted living gated neighborhood of homes, delivering exceptional care 24/7/365. Park Place has been recognized with consecutive "A" ratings and received the Inaugural Perry Gold Award for quality care the first three years it was awarded for Assisted...

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Heritage Assisted Living of Twin Falls

622 Filer Ave W, Twin Falls, ID 83301

Starting at$X,XXX+ monthly
2
2 Photos available
8.9
Review Score
8 reviews

Staff is friendly and thoughtful from the administration to the maintenance guy and everyone in the middle I would recommend them to anyone. Heritage is a hidden gem in the community and I couldn’t imagine...

Provides: Assisted Living, Memory Care

Everyone ages differently... which is why Heritage Assisted Living, established by the Drake family, pioneered the first of its kind in the state of Idaho in 1968 to help those who did not require skilled nursing care. Over four decades later the same philosophy of care is provided to assisting...

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Wisteria Place Independent Living

3917 Wisteria Way, Abilene, TX 79605

Starting at$X,XXX+ monthly
7
7 Photos available
8.8
Review Score
12 reviews

Everyone is friendly and my mom's move in was smooth. I have noticed that several staff members have quit since January, but the new members are very helpful and approachable. The facility provides...

Provides: Independent Living

INDEPENDENT LIVING CENTERWisteria Place Independent Living Center, the ultimate in independent living, is located nearby our main Senior Living & Memory Care campus. The residents at the retirement community enjoy spacious apartments that provide a comfortable, safe place to live while...

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Rockbrook Assisted Living and Memory Care

2215 Rockbrook Dr, Lewisville, TX 75067

Starting at$X,XXX+ monthly
12
12 Photos available
8.6
Review Score
38 reviews

What stuck out most about Rockbrook initially when we were first looking was the cleanliness of the facility! That struck me most. My friend [name removed] praised the meals. He was a picky eater, so that...

Provides: Assisted Living, Memory Care

Rockbrook Assisted Living and Memory Care offers an extensive variety of services and amenities that go above and beyond one’s typical expectation of Assisted Living and Memory Care. Rockbrook’s Philosophy is based on the belief that each resident is entitled to the highest quality of life...

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California Mission Inn

8417 Mission Drive, Rosemead, CA 91770

Starting at$X,XXX+ monthly
12
12 Photos available
8.6
Review Score
33 reviews

I guess I would say that it is really difficult to find a facility that is going to give your lived one the care they need. As a family member, you need to be prepared to be involved. It goes beyond just...

Provides: Assisted Living, Memory Care, Independent Living

Welcome to California Mission Inn! Independent Senior Living, Assisted Living and Memory Care in Rosemead, California. Make yourself at home at California Mission Inn . It's a friendly, flexible environment that celebrates your individuality and nurtures your soul. We recognize that each new...

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Santa Maria Terrace

1405 E Main St, Santa Maria, CA 93454

Starting at$X,XXX+ monthly
11
11 Photos available
8.5
Review Score
24 reviews

SMT is a very fine asst living home for residents. The staff could not be better. They attend to allow needs with their best attraction. They also make a point of finding new activities for and pleasure. I...

Provides: Assisted Living, Memory Care

Residents who call Santa Maria Terrace Senior Living home enjoy an active independent atmosphere, while receiving support services as needed. Our four-story building offers studio and one-bedroom apartments. Our private courtyard features an award-winning rose garden and gazebo which provides the...

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Lakeshore Assisted Living and Memory Care

5250 Medical Drive, Rockwall, TX 75032

Starting at$X,XXX+ monthly
15
15 Photos available
8.4
Review Score
51 reviews

The facility is kept very clean and the staff are awesome!! The activities that they have for the staff are amazing. They also have family get togethers each season that are wonderful!! My mom is in a one...

Provides: Assisted Living, Memory Care

At Lakeshore Assisted Living and Memory Care, you will enjoy the carefree comforts of home with the help of a caring, supportive staff. An array of amenities is offered while promoting independence and well-being. Three chef-prepared meals are offered daily along with a self-serve cappuccino and...

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Cottonwood Manor

1450 S Military Ave, Green Bay, WI 54304

Starting at$X,XXX+ monthly
8
8 Photos available
8.2
Review Score
18 reviews

I would give them a 5. Granted I don't have a lot of experience with assisted living homes, but the caregivers were so compassionate and when [name removed] was unable to care for herself soon after moving...

Provides: Assisted Living

Basic Services for our residents include a Private suite, Health Status Monitoring, Three Home Cooked Meals Daily, Snacks Upon Request, Routine Housekeeping and Laundry Services, 24-hour Security and Staff Availability, Emergency Call System in Each Unit, Health Promotion and Exercise Programs,...

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Wisteria Place

3202 S Willis St, Bldg A, Abilene, TX 79605

Starting at$X,XXX+ monthly
17
17 Photos available
8.0
Review Score
12 reviews

When it comes to the care services, I had to be reminded more than once she must be watched taking her meds. They all complain about the food. Our loved one enjoys the music but not really a games or craft...

Provides: Assisted Living, Memory Care

Wisteria Place Senior Living and Memory Care Our Senior Living Community offers a full range of lifestyle options so you can live the way you want to live. Our active seniors get to enjoy a large variety of personalized services and exquisitely tailored amenities. We know you’ll feel right at...

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Bridgewater Memory Care

900 Autumn Ridge Drive, Granbury, TX 76048

Starting at$X,XXX+ monthly
8
8 Photos available
8.0
Review Score
9 reviews

My mom was previously a resident at Bridgewater Memory Care and her experience at this facility was great. We moved her here from a different facility. The experience was completely different. My mom was...

Provides: Memory Care

Bridgewater Memory Care's philosophy is based on the belief that every resident is entitled to the highest quality of life through wellness services that work to promote independence, healthful lifestyles, dignity, and a sense of security. The right of each Resident to determine his/her needs is...

... Read more

Citrus Hills Senior Living

142 S Prospect St, Orange, CA 92869

Starting at$X,XXX+ monthly
8
8 Photos available
8.0
Review Score
21 reviews

I had a stroke i am limited in some things i can do as far taking care of myself,, showers are difficult,, But getting out with the activities, that the director her makes me feel much better about my...

Provides: Assisted Living

Our community offers a range of lifestyle options so you can live the way you want to live. Our active seniors get to enjoy a large variety of personalized services and exquisitely tailored amenities. We know you will feel right at home. And even better than that, we provide all the benefits...

... Read more

Willow Brooke Point Senior Living CBRF

1800 Bluebell Ln, Stevens Point, WI 54481

Starting at$X,XXX+ monthly
8
8 Photos available
7.7
Review Score
22 reviews

The facility was clean and cheery. The care staff were great and very personable, helpful, and caring. The administration in the facility could be more accessible.

Provides: Assisted Living

Willow Brooke Point Senior Living is a homelike assisted living residence located in Stevens Point, Wisconsin, Portage County. Willow Brooke offers the aging adult a tranquil environment overlooking our private pond with fishing, biking, and hiking trials nearby. Our ladies and gentlemen enjoy...

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Cambridge Square Assisted Living

2700 Avenue N, Rosenberg, TX 77471

Starting at$X,XXX+ monthly
7
7 Photos available
3
3 Floor plans available
7.5
Review Score
13 reviews

I would rank all 5's... the staff was awesome, they truly care, my mom wasn't there long, but she was happy there during her short stay.. Thank you for making her last few weeks special.. her words: "I'm...

Provides: Assisted Living

WHO IS CAMBRIDGE SQUARE ASSITED LIVING?Some people need a little help with daily activities such as medication reminders, dressing and even bathing. If this is your situation, Assisted Living at Cambridge Square may be a solution.In years past, the only options for this level of assistance were a...

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Cedar Hills Senior Living

602 E Belt Line Rd, Cedar Hill, TX 75104

Starting at$X,XXX+ monthly
10
10 Photos available
3
3 Floor plans available
6.5
Review Score
26 reviews

Only recommend if family able to be present to advocate for loved one. We are not sure if we would recommend this community to others. Depending on the person and family situation. It was our dad that was...

Provides: Assisted Living

Cedar Hill is a well-respected senior living community that offers assisted living services to seniors in Cedar Hill, TX. We pride ourselves on offering quality and outstanding care for our residents. Our professional staff goes out of their way to make sure all of our seniors are well taken care...

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The Lexington Assisted Living

5440 Ralston St, Ventura, CA 93003

Starting at$X,XXX+ monthly
16
16 Photos available
5.8
Review Score
48 reviews

There was a definite adjustment period. It was not smooth sailing in the beginning. I figured out face-to-face meetings got things accomplished.

Provides: Assisted Living, Memory Care

Serving our senior community since 1991, our coastal ambiance with a central courtyard & 3 beautifully landscaped acres, year-round heated pool & Jacuzzi. 'Sweet Shop' snack room with snacks and beverages available all day, complete with jukebox that plays 45's. Large, sky-lit,...

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Deer Creek Senior Living

747 W Pleasant Run Rd, Desoto, TX 75115

Starting at$X,XXX+ monthly
5
5 Photos available
3.0
Review Score
16 reviews

Deer Creek is a pretty good place. It's not a fancy place. However, they are quick to respond to any questions or concerns I may have. The food is inconsistent for my loved one. I've had to intervene and...

Provides: Assisted Living

We offer high quality assisted living services in a wonderful country setting in DeSoto, Texas. We are ideally located at the southern end of Dallas County, in an area that offers up a quiet environment while still being close to Dallas’ great recreational and cultural activities. At our...

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Mainplace Senior Living

1800 W Culver Ave, Orange, CA 92868

Starting at$X,XXX+ monthly
13
13 Photos available
1.0
Review Score
15 reviews

The managers and staff have been wonderful and attended my needs and concerns in helping my sister. My sister has improved remarkably in her appearance, attitude and socialization. I would highly recommend...

Provides: Assisted Living, Memory Care

Mainplace Senior Living provides seniors with a safe and caring assisted living community to call home in Orange, Orange County, California. This community offers the memory care that seniors need and it provides a beautiful home to those who are looking to be surrounded by a caring and...

... Read more

Las Fuentes Resort Village

1035 Scott Drive, Prescott, AZ 86301

Starting at$X,XXX+ monthly
12
12 Photos available

The Las Fuentes staff is excellent. They are friendly, accommodating and responsive to your needs. The facility is great with nice apartments, beautifully kept grounds, lots of senior activities and great...

Provides: Assisted Living, Independent Living

Voted Best of the Best 11 years in a row.

Lo Har Senior Living

768 Dorothy Dr, El Cajon, CA 92019

Starting at$X,XXX+ monthly
10
10 Photos available

Lo Har Senior Living has been good so far with their services and staff. My mother has been engaging in a couple of the activities that they offer. The community and her room seem to be getting good...

Provides: Assisted Living, Memory Care

We are licensed as an Assisted Living facility for seniors with Alzheimer's or a related dementia. We are Private pay only.

... Read more
Viewing 1-25 out of 56 communities

Reviews
for Pinnacle Senior Living

6.8
Review Score
1,644 reviews

Review Score

1,644 reviews
6.8

Out of 10


5 star

52%

4 star

28%

3 star

11%

2 star

5%

1 star

7%

A Place for Mom has scored Pinnacle Senior Living with 6.8 out of 10 using our proprietary review score based on 299 reviews in the last 2 years. Over all time, Pinnacle Senior Living has 1,644 reviews with an average "overall experience" of 4 out of 5.

Overall Experience
839
445
169
80
111
Date Submitted
87
164
299
Reviewer
125
996
455
41
Care Received
858
103
683
1561-1580 of 1644 reviews
Sort by

1.0
Barbara Richmond - Family/Friend
Assisted Living
May 24, 2022
LESS THAN ZERO!

I am RN and had friend that was put in this facility. She there for less 2 weeks because there was such an outcry from her friends and family. The place was dirty. There were holes through the carpet right through to the subfloor. The fronts of kitchen drawers and cabinets were broken. There was no therapy dept., no activity dept. (the activity director came in to introduce herself and say that it was her last day and as far as she knew there was no replacement). The food was: pizza, hot dogs, spahetti-o type casserole, mac 'n cheese, basically garbage diet. The staff was insensitive and my impression they spent the bulk of their time trying to avoid the patients. The place deserves a MINUS -10! The only places that I've seen that are worse were in the southern part of the US.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Fawn L - Family/Friend
Memory Care
April 27, 2022
Nothing good

This facility has been nothing but drama. They have allowed my parent to fall and lay in the floor All night with a broken arm with no one checking on her. They never change the bedding,family has to do that and clean the floors. She was given the wrong meds. She says she never sees a nurse practitioner, or doctor. She was a diabetic going in, and they could never get her meds adjusted. They do not give you a choice of foods. If you do not like what they bring, you do without. I would not recommend this facility to anyone.

Cleanliness

1

Friendliness

1

Meals & Dining

4

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
anonymous - Family/Friend
Assisted Living
June 18, 2021
Verified Review
Would not recommend

I would tell others to not put your loved one in this facility. They withdrew money randomly (and still owe us), they are unresponsive, and the care here was completely inadequate. We did not have a good experience with them.

Cleanliness

3

Friendliness

3

Meals & Dining

2

Care Services

2

Activities

No data collected

Staff

1

Value for Cost

1


1.0
anonymous - Toured community
Assisted Living
June 2, 2021

Older facility. They are slowly renovating some apartments but it is minimal. Visited on a Saturday. Only saw a couple of residents moving around. There are no activities on the weekend. Just gave a sad feeling overall.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


1.0
Kate A - Family/Friend
Assisted Living
February 27, 2021
Please do not put someone you love here.

The staff is lazy and mean, I got calls from my sister daily about how she was treated. We ask for certain staff members not to be allowed in her room they were so rude, because of COVID we were not allowed in, after not reaching my sister for a couple of days, I kept trying to reach staff, no one would answer the phones. I finally went down there and banged on the door, one of the resident answered the door and asked me if I wanted to come in. Finally I was able to reach a staff member and ask her about how my sister was doing. The first staff member said that she could not get her to respond I had that time said should we call 911, then a second staff member went up to check on her came down and assured me that she was fine. This was on a Saturday, I was going to call first thing Monday morning and get more details but before I could call Sunday morning I received a call that she had passed away. I am heartbroken and angry. I never received one word of condolence or compassion from any of these people the only phone call I ever got was when are you going to come get her stuff. Please don’t make my mistake, keep your love ones away from this place.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

No data collected

Staff

1

Value for Cost

No data collected


1.0
anonymous - Family/Friend
Memory Care
February 23, 2021
Verified Review
Would not recommend

We did not have a good experience with Lakeshore. My mom went 3 weeks without having her hair washed. Her toenails were so long that they were cutting her feet, even though I asked them multiple times to cut them for her. We had no impact at all with her care or anything like that. I would not recommend them to others looking.

Cleanliness

2

Friendliness

3

Meals & Dining

No data collected

Care Services

1

Activities

1

Staff

No data collected

Value for Cost

1


1.0
Anonymous - Family/Friend
Memory Care
February 16, 2021
Verified Review
Robbed

I would not recommend this community you should go somewhere else.

Cleanliness

No data collected

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

No data collected

Staff

No data collected

Value for Cost

1


1.0
TP - Family/Friend
Assisted Living
February 14, 2021
Lakeshore Assisted Living Review

Even before Covid, the communication from Admin was poor and the staff to resident ratio was not good. The caregivers were kind and efficient and our mom was relatively independent so we kept her on the assisted living side of the facility. With Covid, we were at the mercy of Lakeshore to ensure she was being cared for as we weren't allowed inside the building for almost an entire year. As our mother's memory declined, we called her daily to check because she was basically quarantined for months in a room totally alone. She would comment that multiple food trays were beside her bed and there were no towels hanging in the bathroom to indicate bathing was being done. Once I was allowed inside (they knew I was coming), I found her room and living conditions to be poor. Multiple food trays out, bathroom and sheets not clean, ants on her countertop and the smell was terrible due to old food. We moved her out as soon as we could. If your loved one is relatively independent, Lakeshore is fine. If your loved one needs assistance, you may be dissatisfied as we were.

Cleanliness

1

Friendliness

2

Meals & Dining

3

Care Services

No data collected

Activities

3

Staff

3

Value for Cost

No data collected


1.0
TP - Family/Friend
Assisted Living
February 14, 2021
Lakeshore Assisted Living Review

Even before Covid, the communication from Admin was poor and the staff to resident ratio was not good. The caregivers were thoughtful and kind and our mother was relatively independent so we stayed. When Covid hit, we were at the mercy of the facility to ensure our mother was being cared for. For close to a year, we weren't allowed inside her room and visitation was very low (sometimes through a window and some outside on the patio). Once we were allowed inside, we quickly discovered her care was minimal at best based on the her physically and the conditions of her room - food trays left for multiple days, dirty sheets and the smell was terrible. If your loved one is relatively independent then Lakeshore would be ok. If your loved one requires any assistance, then they will not likely get what they need due to low staff to resident ratio.

Cleanliness

1

Friendliness

1

Meals & Dining

4

Care Services

No data collected

Activities

3

Staff

3

Value for Cost

No data collected


1.0
Maribeth Trester - Family/Friend
Assisted Living
January 26, 2021
Not the best place to send your loved one

My father has been at this facility for the past 2 1/2 years and it has gone thru 3 directors. They have no organization, no hired cleaning crew, no maintenance man, his toilet has leaked for 3 weeks and they keep promising they will fix it but they do not, I have now reached out to the state concerning the safety of this facility. One newer shower had not worked for 2 months. I might have to move my father if it continues to get worse. Not enough staff. My dad's sheets might not get changed for 3 weeks.

Cleanliness

2

Friendliness

3

Meals & Dining

2

Care Services

3

Activities

1

Staff

3

Value for Cost

1


1.0
Sarah H - Family/Friend
Assisted Living
December 30, 2020
Anywhere but here.

It’s taken me a couple months to be able to write this review. I try to keep things positive however I would feel guilty not expressing my concerns about the quality of care being provided. My mother lived at Park Place Assisted Living for a couple years and things were great in the beginning but once COVID-19 hit everything changed. Park Place became more like a prison and less like a happy home. My mother felt so isolated, lonely and depressed and was starting to give up on life. It was heartbreaking. After they cut the hours of the staff the quality of the food got so bad I was having to drop off groceries for her at the front gate. I wouldn’t recommend moving anyone into Park Place Assisted Living until they make changes and start caring about the residents. In the end they didn’t care about my mother. All they cared about was making money.

Cleanliness

1

Friendliness

1

Meals & Dining

No data collected

Care Services

1

Activities

No data collected

Staff

2

Value for Cost

No data collected


1.0
C. H. - Family/Friend
Memory Care
December 15, 2020
Verified Review
Not Recommended for Any Loved Ones

The community told us that they would have nutritious food for my loved one, and it were small meals. I was so surprised. The menu wasn't even what they were serving. I feel they didn't review my loved one's chart and served her the wrong food, since she didn't eat specific food. I ended up taking my loved out after two months.

Cleanliness

5

Friendliness

5

Care Services

2

Activities

4

Value for Cost

2


1.0
SHC312 - Family/Friend
Memory Care
September 25, 2020
Verified Review
Review of Legacy Lane

Can’t review cleanliness etc since we could not enter (Covid). I have told two people looking for a place for their loved one to look elsewhere. Mine died from severe dehydration. I have to assume he got zero assistance in holding a cup etc. The staff is super nice which makes it hard to be brutally honest.

Cleanliness

1

Friendliness

3.5

Care Services

1

Activities

1

Value for Cost

1


1.0
Anonymous - Resident/client
Memory Care
October 22, 2019
Verified Review
Review of Mount View Retirement Village

It was once good. Now very bad. Food not for people.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


1.0
Anonymous - Toured community
Memory Care
October 8, 2019
Visit

I was not impressed with my visit / tour of Windsor Court in Weatherford a few week ago. We were shown a couple of the Independent Apartments both still had personal belongings in them from residents, this made it a bit uncomfortable. I would not want my family member to be shown this type of respect of their personal property. As we had questions afterwards took several calls to the office staff to get answers.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


1.0
Anonymous - Toured community
Assisted Living
August 29, 2019

1 star, facility not informed on Respite care process and contact person named, I was told no one there had even heard of her. Wasted time

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


1.0
Anonymous - Family/Friend
Assisted Living
March 6, 2019
This is not the place for Mom

I moved my mother to Cedar Hills in late 2018 and the care is far below what was promised. The monthly cost is low compared to other facilities. The Executive Director recently left after being there for less than 1 year. The emergency alert pull cord has not been working in my mothers room for over 2 months. We have filed 2 complaints about staff which were addressed very quickly. The food is of minimal nutrition. I do not plan to keep my mother at this facility due to the negligent care that they provide.

Cleanliness

1

Friendliness

3

Care Services

1

Activities

1

Value for Cost

1.5


1.0
Diana Ruiz
Assisted Living
October 5, 2018
Caution: Not safe

Caution: Do not send your loved ones to live and be cared for to this facility. I found [name removed], clearly a resident with memory care needs, on the street in front of the facility on [date removed]. This is a busy street, there was morning traffic, and she was in her wheel chair struggling to cross the street. By the time I made a U-turn in my car, she was in the street and I had to park and take her back inside the facility. The staff hadn’t even realized she was gone. When I found a staff representative, they explained her security bracelet was broken and on back order. They knew she was a wanderer and had no back-up plan in place to keep [name removed] safe and from leaving the building! I’ve spoken twice to the director, [name removed], and she said legally they didn’t need to have a gate around their facility, since they were not a memory care facility. She told me they filed a report which would go to the state, that [name removed]’s case worker had been notified, and [name removed]’s son. I asked her to tell the son to call me in order to be sure her family was notified. I never received a call, so I question what has been communicated. I would NEVER allow my loved ones to live here.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


1.0
Frank - Toured community
Memory Care
October 2, 2018
Better options out there

Terrible facility. Poorly managed. Not very clean. Toured it and chose not to put my family member here.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

The Citadel in Mesa, AZ

4.1

(106 reviews)


1.0
Anonymous - Family/Friend
Assisted Living
July 11, 2018
Do NOT use this facility!!

July 2018 - DO NOT USE THIS FACILITY!! While it may have been a decent facility WAY BACK WHEN, it is now deplorable. The recent staff change has only made it worse. The carpets are filthy, the food is horrible, the staff is inadequate to provide for the residents, the manager lies about the conditions, if a resident begins to voice their unhappiness and/or treatment, the consequences are fast and swift. The residents are at the mercy of bad management and poor living conditions. Do not leave your loved one there.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


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