Pinnacle Senior Living

I am RN and had friend that was put in this facility. She there for less 2 weeks because there was such an outcry from her friends and family. The place was dirty. There were holes through the carpet right through to the subfloor. The fronts of kitchen drawers and cabinets were broken. There was no therapy dept., no activity dept. (the activity director came in to introduce herself and say that it was her last day and as far as she knew there was no replacement). The food was: pizza, hot dogs, spahetti-o type casserole, mac 'n cheese, basically garbage diet. The staff was insensitive and my impression they spent the bulk of their time trying to avoid the patients. The place deserves a MINUS -10! The only places that I've seen that are worse were in the southern part of the US.

This facility has been nothing but drama. They have allowed my parent to fall and lay in the floor All night with a broken arm with no one checking on her. They never change the bedding,family has to do that and clean the floors. She was given the wrong meds. She says she never sees a nurse practitioner, or doctor. She was a diabetic going in, and they could never get her meds adjusted. They do not give you a choice of foods. If you do not like what they bring, you do without. I would not recommend this facility to anyone.

I would tell others to not put your loved one in this facility. They withdrew money randomly (and still owe us), they are unresponsive, and the care here was completely inadequate. We did not have a good experience with them.

Older facility. They are slowly renovating some apartments but it is minimal. Visited on a Saturday. Only saw a couple of residents moving around. There are no activities on the weekend. Just gave a sad feeling overall.

The staff is lazy and mean, I got calls from my sister daily about how she was treated. We ask for certain staff members not to be allowed in her room they were so rude, because of COVID we were not allowed in, after not reaching my sister for a couple of days, I kept trying to reach staff, no one would answer the phones. I finally went down there and banged on the door, one of the resident answered the door and asked me if I wanted to come in. Finally I was able to reach a staff member and ask her about how my sister was doing. The first staff member said that she could not get her to respond I had that time said should we call 911, then a second staff member went up to check on her came down and assured me that she was fine. This was on a Saturday, I was going to call first thing Monday morning and get more details but before I could call Sunday morning I received a call that she had passed away. I am heartbroken and angry. I never received one word of condolence or compassion from any of these people the only phone call I ever got was when are you going to come get her stuff. Please don’t make my mistake, keep your love ones away from this place.

We did not have a good experience with Lakeshore. My mom went 3 weeks without having her hair washed. Her toenails were so long that they were cutting her feet, even though I asked them multiple times to cut them for her. We had no impact at all with her care or anything like that. I would not recommend them to others looking.

I would not recommend this community you should go somewhere else.

Even before Covid, the communication from Admin was poor and the staff to resident ratio was not good. The caregivers were kind and efficient and our mom was relatively independent so we kept her on the assisted living side of the facility. With Covid, we were at the mercy of Lakeshore to ensure she was being cared for as we weren't allowed inside the building for almost an entire year. As our mother's memory declined, we called her daily to check because she was basically quarantined for months in a room totally alone. She would comment that multiple food trays were beside her bed and there were no towels hanging in the bathroom to indicate bathing was being done. Once I was allowed inside (they knew I was coming), I found her room and living conditions to be poor. Multiple food trays out, bathroom and sheets not clean, ants on her countertop and the smell was terrible due to old food. We moved her out as soon as we could. If your loved one is relatively independent, Lakeshore is fine. If your loved one needs assistance, you may be dissatisfied as we were.

Even before Covid, the communication from Admin was poor and the staff to resident ratio was not good. The caregivers were thoughtful and kind and our mother was relatively independent so we stayed. When Covid hit, we were at the mercy of the facility to ensure our mother was being cared for. For close to a year, we weren't allowed inside her room and visitation was very low (sometimes through a window and some outside on the patio). Once we were allowed inside, we quickly discovered her care was minimal at best based on the her physically and the conditions of her room - food trays left for multiple days, dirty sheets and the smell was terrible. If your loved one is relatively independent then Lakeshore would be ok. If your loved one requires any assistance, then they will not likely get what they need due to low staff to resident ratio.

My father has been at this facility for the past 2 1/2 years and it has gone thru 3 directors. They have no organization, no hired cleaning crew, no maintenance man, his toilet has leaked for 3 weeks and they keep promising they will fix it but they do not, I have now reached out to the state concerning the safety of this facility. One newer shower had not worked for 2 months. I might have to move my father if it continues to get worse. Not enough staff. My dad's sheets might not get changed for 3 weeks.

It’s taken me a couple months to be able to write this review. I try to keep things positive however I would feel guilty not expressing my concerns about the quality of care being provided. My mother lived at Park Place Assisted Living for a couple years and things were great in the beginning but once COVID-19 hit everything changed. Park Place became more like a prison and less like a happy home. My mother felt so isolated, lonely and depressed and was starting to give up on life. It was heartbreaking. After they cut the hours of the staff the quality of the food got so bad I was having to drop off groceries for her at the front gate. I wouldn’t recommend moving anyone into Park Place Assisted Living until they make changes and start caring about the residents. In the end they didn’t care about my mother. All they cared about was making money.

The community told us that they would have nutritious food for my loved one, and it were small meals. I was so surprised. The menu wasn't even what they were serving. I feel they didn't review my loved one's chart and served her the wrong food, since she didn't eat specific food. I ended up taking my loved out after two months.

Can’t review cleanliness etc since we could not enter (Covid). I have told two people looking for a place for their loved one to look elsewhere. Mine died from severe dehydration. I have to assume he got zero assistance in holding a cup etc. The staff is super nice which makes it hard to be brutally honest.

It was once good. Now very bad. Food not for people.

I was not impressed with my visit / tour of Windsor Court in Weatherford a few week ago. We were shown a couple of the Independent Apartments both still had personal belongings in them from residents, this made it a bit uncomfortable. I would not want my family member to be shown this type of respect of their personal property. As we had questions afterwards took several calls to the office staff to get answers.

1 star, facility not informed on Respite care process and contact person named, I was told no one there had even heard of her. Wasted time

I moved my mother to Cedar Hills in late 2018 and the care is far below what was promised. The monthly cost is low compared to other facilities. The Executive Director recently left after being there for less than 1 year. The emergency alert pull cord has not been working in my mothers room for over 2 months. We have filed 2 complaints about staff which were addressed very quickly. The food is of minimal nutrition. I do not plan to keep my mother at this facility due to the negligent care that they provide.

Caution: Do not send your loved ones to live and be cared for to this facility. I found [name removed], clearly a resident with memory care needs, on the street in front of the facility on [date removed]. This is a busy street, there was morning traffic, and she was in her wheel chair struggling to cross the street. By the time I made a U-turn in my car, she was in the street and I had to park and take her back inside the facility. The staff hadn’t even realized she was gone. When I found a staff representative, they explained her security bracelet was broken and on back order. They knew she was a wanderer and had no back-up plan in place to keep [name removed] safe and from leaving the building! I’ve spoken twice to the director, [name removed], and she said legally they didn’t need to have a gate around their facility, since they were not a memory care facility. She told me they filed a report which would go to the state, that [name removed]’s case worker had been notified, and [name removed]’s son. I asked her to tell the son to call me in order to be sure her family was notified. I never received a call, so I question what has been communicated. I would NEVER allow my loved ones to live here.

Terrible facility. Poorly managed. Not very clean. Toured it and chose not to put my family member here.

July 2018 - DO NOT USE THIS FACILITY!! While it may have been a decent facility WAY BACK WHEN, it is now deplorable. The recent staff change has only made it worse. The carpets are filthy, the food is horrible, the staff is inadequate to provide for the residents, the manager lies about the conditions, if a resident begins to voice their unhappiness and/or treatment, the consequences are fast and swift. The residents are at the mercy of bad management and poor living conditions. Do not leave your loved one there.