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Pinnacle Senior Living

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Learn about the culture of compassion that Pinnacle Senior Living brings to each of its 56 locations, including Best of Senior Living Award winners. With independent living, assisted living, memory care, and respite care options, potential residents and their loved ones can find their senior care solution with Pinnacle Senior Living. With an average rating of 4 out of 5 among 1,408 reviews, residents can expect top-of-the-line amenities and care as well as innovative services. Pinnacle Senior Living also offers an adult day center at some locations, providing seniors with a unique life-enrichment program with skilled caregivers.

6.8

Review Score

1,408 reviews
56 communities
1 senior living award community
Starting from $X,XXX/mo

Pinnacle Senior Living community listings

Showing 56 communities
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Villa Court Assisted Living

3985 S Pearl St, Las Vegas, NV 89121

Starting at$X,XXX+ monthly
14
14 Photos available
2
2 Floor plans available
9.5
Review Score
131 reviews

It seems to be a place with ample friendly staff eager to assist with needs. The residents are friendly and interactive, and seem very satisfied with the facility. The setting is one that encourages chats...

Provides: Assisted Living

Here at Villa Court Assisted living, our compassionate and dedicated staff are committed to your care.Our caregivers are always available to assist you, with 24-hour service. We are dedicated to creating a safe and comfortable environment for our residents, who we believe should age with dignity...

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Capitol Hill Senior Living

76 S 500 E, Salt Lake City, UT 84102

Starting at$X,XXX+ monthly
14
14 Photos available
3
3 Floor plans available
9.4
Review Score
56 reviews

We had a great experience at Capitol Hill. I would highly recommend them. he thing we liked the most is they were always patient with the residents. We also thought they had a good schedule. But I think...

Provides: Assisted Living, Memory Care

Capital Hill Senior Living offers premier retirement living options to seniors in the greater Salt Lake City, Utah area. Salt Lake City offers an abundance of natural beauty from the snowcapped peaks of the Wasatch and Oquirrh Mountains to the shimmering waters of the Great Salt Lake. Our...

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Canyon Creek Memory Care

4257 Lowes Drive, Temple, TX 76502

Starting at$X,XXX+ monthly
5
5 Photos available
9.3
Review Score
43 reviews

Canyon Creek was a great place! The facility and staff are great. As I myself tried to personally take care of my mother, but it was overwhelming. I was glad to find Canyon Creek. My mother was well cared...

Provides: Memory Care

The Arbor House of Temple's memory care philosophy is based on the belief that each resident is entitled to the highest quality of life through wellness services that work to promote independence, healthful lifestyles, dignity, and a sense of security. The right of each resident to determine...

... Read more

Paris Chalet Senior Living

2410 Stillhouse Rd, Paris, TX 75462

Starting at$X,XXX+ monthly
12
12 Photos available
9.2
Review Score
10 reviews

Was visiting my sister and she had no complaints about the building. Staff is wonderful, plenty of activities and my sister loves the walking club.

Provides: Assisted Living

Brookdale Paris is an assisted living community in Paris Texas. Paris is a charming city, named the 'Best Small Town in Texas' by The New Rating Guide to Life in America's Small Cities. Our city has a proud history and a strong sense of community. Following the tradition of other U.S. cities...

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Desert View Senior Living

3890 N Buffalo Dr, Las Vegas, NV 89129

Starting at$X,XXX+ monthly
16
16 Photos available
9.2
Review Score
140 reviews

I just moved my great uncle in last month and he loves this place, staff and community members. He says the meals are decent and portions plentiful. It isn’t a hassle signing him in/out to go places with...

Provides: Assisted Living, Memory Care

With an experienced staff, many of which have provided stability in our care program for over 15 years, Desert View has a solid reputation that focuses on person centered care first and it shows with 5 consecutive years chosen as a top 1% care community in the entire nation. Located in the...

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Desert Springs Senior Living

6650 W Flamingo Rd, Las Vegas, NV 89103

Starting at$X,XXX+ monthly
17
17 Photos available
3
3 Floor plans available
9.1
Review Score
74 reviews

My mom never moved in. The staff worked with me to get my mom set up in an apt, but she passed away before she could move in. I loved the facilities and the staff. Highly recommend. I honestly wish my mom...

Provides: Assisted Living, Independent Living

Whether you are looking to simplify your life in our independent living or need a little assistance with day-to-day tasks in our assisted living, Desert Springs Senior Living offers you a variety of spacious floor plans and amenities to fit your needs. Working together to create a sense of...

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Park Place Assisted Living

2305 Ives Ct, Reno, NV 89503

Starting at$X,XXX+ monthly
15
15 Photos available
9.0
Review Score
87 reviews

What we like the most about Park Place is definitely the people and we would most definitely recommend this community to other families. My mom hated it but would've hated anywhere. The only thing I didn't...

Provides: Assisted Living, Independent Living

Park Place is Northern Nevada's unique assisted living gated neighborhood of homes, delivering exceptional care 24/7/365. Park Place has been recognized with consecutive "A" ratings and received the Inaugural Perry Gold Award for quality care the first three years it was awarded for Assisted...

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Heritage Assisted Living of Twin Falls

622 Filer Ave W, Twin Falls, ID 83301

Starting at$X,XXX+ monthly
2
2 Photos available
8.9
Review Score
8 reviews

Staff is friendly and thoughtful from the administration to the maintenance guy and everyone in the middle I would recommend them to anyone. Heritage is a hidden gem in the community and I couldn’t imagine...

Provides: Assisted Living, Memory Care

Everyone ages differently... which is why Heritage Assisted Living, established by the Drake family, pioneered the first of its kind in the state of Idaho in 1968 to help those who did not require skilled nursing care. Over four decades later the same philosophy of care is provided to assisting...

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Wisteria Place Independent Living

3917 Wisteria Way, Abilene, TX 79605

Starting at$X,XXX+ monthly
7
7 Photos available
8.8
Review Score
12 reviews

Everyone is friendly and my mom's move in was smooth. I have noticed that several staff members have quit since January, but the new members are very helpful and approachable. The facility provides...

Provides: Independent Living

INDEPENDENT LIVING CENTERWisteria Place Independent Living Center, the ultimate in independent living, is located nearby our main Senior Living & Memory Care campus. The residents at the retirement community enjoy spacious apartments that provide a comfortable, safe place to live while...

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Rockbrook Assisted Living and Memory Care

2215 Rockbrook Dr, Lewisville, TX 75067

Starting at$X,XXX+ monthly
12
12 Photos available
8.6
Review Score
38 reviews

What stuck out most about Rockbrook initially when we were first looking was the cleanliness of the facility! That struck me most. My friend [name removed] praised the meals. He was a picky eater, so that...

Provides: Assisted Living, Memory Care

Rockbrook Assisted Living and Memory Care offers an extensive variety of services and amenities that go above and beyond one’s typical expectation of Assisted Living and Memory Care. Rockbrook’s Philosophy is based on the belief that each resident is entitled to the highest quality of life...

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By sharing your contact information, you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls from us and our community customers; however, your consent is not a condition to using our service, but we cannot refer you without your contact information. Msg and Data Rates may apply. Msg frequency varies. Text HELP for Help. Text STOP for Stop.

California Mission Inn

8417 Mission Drive, Rosemead, CA 91770

Starting at$X,XXX+ monthly
12
12 Photos available
8.6
Review Score
33 reviews

I guess I would say that it is really difficult to find a facility that is going to give your lived one the care they need. As a family member, you need to be prepared to be involved. It goes beyond just...

Provides: Assisted Living, Memory Care, Independent Living

Welcome to California Mission Inn! Independent Senior Living, Assisted Living and Memory Care in Rosemead, California. Make yourself at home at California Mission Inn . It's a friendly, flexible environment that celebrates your individuality and nurtures your soul. We recognize that each new...

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Santa Maria Terrace

1405 E Main St, Santa Maria, CA 93454

Starting at$X,XXX+ monthly
11
11 Photos available
8.5
Review Score
24 reviews

SMT is a very fine asst living home for residents. The staff could not be better. They attend to allow needs with their best attraction. They also make a point of finding new activities for and pleasure. I...

Provides: Assisted Living, Memory Care

Residents who call Santa Maria Terrace Senior Living home enjoy an active independent atmosphere, while receiving support services as needed. Our four-story building offers studio and one-bedroom apartments. Our private courtyard features an award-winning rose garden and gazebo which provides the...

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Lakeshore Assisted Living and Memory Care

5250 Medical Drive, Rockwall, TX 75032

Starting at$X,XXX+ monthly
15
15 Photos available
8.4
Review Score
51 reviews

The facility is kept very clean and the staff are awesome!! The activities that they have for the staff are amazing. They also have family get togethers each season that are wonderful!! My mom is in a one...

Provides: Assisted Living, Memory Care

At Lakeshore Assisted Living and Memory Care, you will enjoy the carefree comforts of home with the help of a caring, supportive staff. An array of amenities is offered while promoting independence and well-being. Three chef-prepared meals are offered daily along with a self-serve cappuccino and...

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Cottonwood Manor

1450 S Military Ave, Green Bay, WI 54304

Starting at$X,XXX+ monthly
8
8 Photos available
8.2
Review Score
18 reviews

I would give them a 5. Granted I don't have a lot of experience with assisted living homes, but the caregivers were so compassionate and when [name removed] was unable to care for herself soon after moving...

Provides: Assisted Living

Basic Services for our residents include a Private suite, Health Status Monitoring, Three Home Cooked Meals Daily, Snacks Upon Request, Routine Housekeeping and Laundry Services, 24-hour Security and Staff Availability, Emergency Call System in Each Unit, Health Promotion and Exercise Programs,...

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Wisteria Place

3202 S Willis St, Bldg A, Abilene, TX 79605

Starting at$X,XXX+ monthly
17
17 Photos available
8.0
Review Score
12 reviews

When it comes to the care services, I had to be reminded more than once she must be watched taking her meds. They all complain about the food. Our loved one enjoys the music but not really a games or craft...

Provides: Assisted Living, Memory Care

Wisteria Place Senior Living and Memory Care Our Senior Living Community offers a full range of lifestyle options so you can live the way you want to live. Our active seniors get to enjoy a large variety of personalized services and exquisitely tailored amenities. We know you’ll feel right at...

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Bridgewater Memory Care

900 Autumn Ridge Drive, Granbury, TX 76048

Starting at$X,XXX+ monthly
8
8 Photos available
8.0
Review Score
9 reviews

My mom was previously a resident at Bridgewater Memory Care and her experience at this facility was great. We moved her here from a different facility. The experience was completely different. My mom was...

Provides: Memory Care

Bridgewater Memory Care's philosophy is based on the belief that every resident is entitled to the highest quality of life through wellness services that work to promote independence, healthful lifestyles, dignity, and a sense of security. The right of each Resident to determine his/her needs is...

... Read more

Citrus Hills Senior Living

142 S Prospect St, Orange, CA 92869

Starting at$X,XXX+ monthly
8
8 Photos available
8.0
Review Score
21 reviews

I had a stroke i am limited in some things i can do as far taking care of myself,, showers are difficult,, But getting out with the activities, that the director her makes me feel much better about my...

Provides: Assisted Living

Our community offers a range of lifestyle options so you can live the way you want to live. Our active seniors get to enjoy a large variety of personalized services and exquisitely tailored amenities. We know you will feel right at home. And even better than that, we provide all the benefits...

... Read more

Willow Brooke Point Senior Living CBRF

1800 Bluebell Ln, Stevens Point, WI 54481

Starting at$X,XXX+ monthly
8
8 Photos available
7.7
Review Score
22 reviews

The facility was clean and cheery. The care staff were great and very personable, helpful, and caring. The administration in the facility could be more accessible.

Provides: Assisted Living

Willow Brooke Point Senior Living is a homelike assisted living residence located in Stevens Point, Wisconsin, Portage County. Willow Brooke offers the aging adult a tranquil environment overlooking our private pond with fishing, biking, and hiking trials nearby. Our ladies and gentlemen enjoy...

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Cambridge Square Assisted Living

2700 Avenue N, Rosenberg, TX 77471

Starting at$X,XXX+ monthly
7
7 Photos available
3
3 Floor plans available
7.5
Review Score
13 reviews

I would rank all 5's... the staff was awesome, they truly care, my mom wasn't there long, but she was happy there during her short stay.. Thank you for making her last few weeks special.. her words: "I'm...

Provides: Assisted Living

WHO IS CAMBRIDGE SQUARE ASSITED LIVING?Some people need a little help with daily activities such as medication reminders, dressing and even bathing. If this is your situation, Assisted Living at Cambridge Square may be a solution.In years past, the only options for this level of assistance were a...

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Cedar Hills Senior Living

602 E Belt Line Rd, Cedar Hill, TX 75104

Starting at$X,XXX+ monthly
10
10 Photos available
3
3 Floor plans available
6.5
Review Score
26 reviews

Only recommend if family able to be present to advocate for loved one. We are not sure if we would recommend this community to others. Depending on the person and family situation. It was our dad that was...

Provides: Assisted Living

Cedar Hill is a well-respected senior living community that offers assisted living services to seniors in Cedar Hill, TX. We pride ourselves on offering quality and outstanding care for our residents. Our professional staff goes out of their way to make sure all of our seniors are well taken care...

... Read more

The Lexington Assisted Living

5440 Ralston St, Ventura, CA 93003

Starting at$X,XXX+ monthly
16
16 Photos available
5.8
Review Score
48 reviews

There was a definite adjustment period. It was not smooth sailing in the beginning. I figured out face-to-face meetings got things accomplished.

Provides: Assisted Living, Memory Care

Serving our senior community since 1991, our coastal ambiance with a central courtyard & 3 beautifully landscaped acres, year-round heated pool & Jacuzzi. 'Sweet Shop' snack room with snacks and beverages available all day, complete with jukebox that plays 45's. Large, sky-lit,...

... Read more

Deer Creek Senior Living

747 W Pleasant Run Rd, Desoto, TX 75115

Starting at$X,XXX+ monthly
5
5 Photos available
3.0
Review Score
16 reviews

Deer Creek is a pretty good place. It's not a fancy place. However, they are quick to respond to any questions or concerns I may have. The food is inconsistent for my loved one. I've had to intervene and...

Provides: Assisted Living

We offer high quality assisted living services in a wonderful country setting in DeSoto, Texas. We are ideally located at the southern end of Dallas County, in an area that offers up a quiet environment while still being close to Dallas’ great recreational and cultural activities. At our...

... Read more

Mainplace Senior Living

1800 W Culver Ave, Orange, CA 92868

Starting at$X,XXX+ monthly
13
13 Photos available
1.0
Review Score
15 reviews

The managers and staff have been wonderful and attended my needs and concerns in helping my sister. My sister has improved remarkably in her appearance, attitude and socialization. I would highly recommend...

Provides: Assisted Living, Memory Care

Mainplace Senior Living provides seniors with a safe and caring assisted living community to call home in Orange, Orange County, California. This community offers the memory care that seniors need and it provides a beautiful home to those who are looking to be surrounded by a caring and...

... Read more

Las Fuentes Resort Village

1035 Scott Drive, Prescott, AZ 86301

Starting at$X,XXX+ monthly
12
12 Photos available

The Las Fuentes staff is excellent. They are friendly, accommodating and responsive to your needs. The facility is great with nice apartments, beautifully kept grounds, lots of senior activities and great...

Provides: Assisted Living, Independent Living

Voted Best of the Best 11 years in a row.

Lo Har Senior Living

768 Dorothy Dr, El Cajon, CA 92019

Starting at$X,XXX+ monthly
10
10 Photos available

Lo Har Senior Living has been good so far with their services and staff. My mother has been engaging in a couple of the activities that they offer. The community and her room seem to be getting good...

Provides: Assisted Living, Memory Care

We are licensed as an Assisted Living facility for seniors with Alzheimer's or a related dementia. We are Private pay only.

... Read more
Viewing 1-25 out of 56 communities

Reviews
for Pinnacle Senior Living

6.8
Review Score
1,644 reviews

Review Score

1,644 reviews
6.8

Out of 10


5 star

52%

4 star

28%

3 star

11%

2 star

5%

1 star

7%

A Place for Mom has scored Pinnacle Senior Living with 6.8 out of 10 using our proprietary review score based on 299 reviews in the last 2 years. Over all time, Pinnacle Senior Living has 1,644 reviews with an average "overall experience" of 4 out of 5.

Overall Experience
839
445
169
80
111
Date Submitted
87
164
299
Reviewer
125
996
455
41
Care Received
858
103
683
1541-1560 of 1644 reviews
Sort by

1.0
Anonymous - Family/Friend
Assisted Living
June 19, 2024
Verified Review
Review for Lakeshore Assisted Living and Memory Care

Do not go there. Staff hurt my mom. Didn't manage medication and care. Dropped her out of wheel chair onto concrete. She died a day later.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Anonymous - Family/Friend
Assisted Living
May 29, 2024
Verified Review
McFarland Villa Review

No activity's, NO activity director, CNA care 4, toilets horrible but I believe the city fixed the issue to to the state evaluating, cost ridiculous, food 1, my Dad didn't like I brought him food many nights.,care 2 thank god my dad was on hospice because hospice staff showered him. Not recommend.

Cleanliness

5

Friendliness

1

Meals & Dining

1

Care Services

2

Activities

1

Staff

1

Value for Cost

1


1.0
Connie - Family/Friend
Assisted Living
May 10, 2024
Verified Review
Not recommended

My loved one was previously a resident at Park Place Assisted Living and I would not recommend this facility to anyone. I don't think that my loved one ever got her medications properly and her room was always in need of cleaning. They hire teenagers to care for elderly people. I asked a few of them if they knew CPR and out of 4 of them, none did. One asked me what it was!

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Anonymous - Family/Friend
Assisted Living
May 2, 2024
Verified Review
family expectations were definitely not met as they contributed to my Dad's Immeninet death...

My Dad had so many complaints: I don't think the facility had adequate staff to address his issues. He wasn't assisted properly. We paid [fee removed] just to get him in; also the monthly fee of over [fee removed] . Within one month he contracted COVID there and died on [date removed] alone. I haven't addressed it but I feel they should return the [fee removed] . He had to be tested for COVID prior to being accepted into the program and died one month and a day later by being exposed and contracted COVID!

Cleanliness

3

Friendliness

5

Meals & Dining

2

Care Services

2

Activities

4

Staff

5

Value for Cost

2


1.0
Sabrina S - Family/Friend
Assisted Living
March 26, 2024
Bad choice

Marla vista assisted living on military is not the place to work nor should u send your love ones to live there. Staff suck and they lazy and don’t care about the residents. They never have enough staff to help the residents. The ones who can’t do much for themselves get treated the worst. Management is awful and very disrespectful and never handles business. Marketing puts on a front while doing tours of the buildings. The facility is dirty especially memory care. If you ask me the place needs to be shut down. The food is trash and keeps the residents and staff sick and [removed]. Be aware of this place they definitely put on a good show. 0/10 rating

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

2

Value for Cost

1


1.0
Jason - Family/Friend
Assisted Living
July 12, 2023
Verified Review
would not recommend

Based on the experience we have had so far, the areas we think they need improvements on would be their medical evaluation process. The needs to drastically improve. Our loved one needed a higher degree of care than they could provide, but they decided to take her anyways.

Cleanliness

3

Friendliness

2

Meals & Dining

3

Care Services

1

Activities

3

Staff

2

Value for Cost

1


1.0
Ken Duff - Family/Friend
Assisted Living
July 12, 2023
won’t refund deposit

Horrible experience… found front entrance unattended and door to street wide open at 10 pm? Management out of Santa Maria, Ca managing the Ventura, Ca location currently. No on-site person. Unfortunately …. “the check is in the mail” still have not received our $[removed] deposit? My father never spent one day or night in the Lexington Ventura, CA Beware would not recommend

Cleanliness

1

Friendliness

2

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Anonymous - Family/Friend
Assisted Living
June 1, 2023
Verified Review

I believe that they were understaffed and under trained. The overall experience was horrible. If I had the resources and time I would have looked into a possible lawsuit against the community. My loved one feel twice while they were in the community. I truly believe both could have been prevented.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Anonymous - Family/Friend
Assisted Living
May 8, 2023
Verified Review
Review for California Mission Inn

Don't take anyone there. There is no privacy, caregivers take young children there on weekends and have them go with them to change patients. They give you cold sandwich for dinner. Medication was not given on time. I had to clean the room and bathroom because in the month and a half that we were there it was only cleaned once. We had ants and water bugs. Much more to say but it was a horrible experience.

Cleanliness

1

Friendliness

1

Meals & Dining

No data collected

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Anonymous - Toured community
Assisted Living
April 18, 2023
Verified Review
Bad communication

We toured California Mission Inn for our loved one, the tour was decent. But dealing with them after the tour was a nightmare. I would not recommend them at all. Terrible staff and lack of communication.


1.0
Patrick - Family/Friend
Assisted Living
April 10, 2023
Verified Review
Broken promise for quality care

Riverview was terrible. They mismanaged my loved ones care. I wouldn't recommend them to anyone. They can improve by; following through on their promise for quality care. Stop lying about the quality of the facility and services.

Cleanliness

3

Friendliness

3

Meals & Dining

1

Care Services

1

Activities

3

Staff

2

Value for Cost

1


1.0
John B. - Resident/client
Memory Care
March 14, 2023
Not a good experience

Very disorganized, rude admin staff, very understaffed on the care units. I never saw an aide when there with mu husband. Their service level was supposedly one aide per ten residents, but usually only one aide worked two contiguous units and oversaw as many as twenty residents. No enrichment programs or activities. Only tv. On warm days, the offices were well air conditioned, but the patient areas were not. Often smelled if urine and waste. BEWARE!

Cleanliness

2

Friendliness

1

Meals & Dining

3

Care Services

2

Activities

1

Staff

2

Value for Cost

1


1.0
Linda L - Family/Friend
Assisted Living
January 30, 2023
Don’t take your loved ones here

My stepmom went without medication for over 24 hours, hasn’t been bathed in a week and has been manhandled by staff. The management is not professional and they don’t care about the residents. Moved her in a week ago and have already made arrangements to move her. As an aside, the food is served cold and is not nutritious.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Linda H - Family/Friend
Memory Care
January 15, 2023
You should not have to worry

The new director is worried about the cable channels but not about having a nurse in staff They can’t keep employees because of the poor treatment. She threatened to send my mother alone in an ambulance because a lab tech could not get a urine sample. They did not even take her temp, call a doctor or anything. Thank god I answered the phone! She is one by one firing staff and hiring family members. Do not put your loved ones here Run! Run!

Cleanliness

3

Friendliness

2

Meals & Dining

3

Care Services

1

Activities

3

Staff

5

Value for Cost

5


1.0
anonymous - Family/Friend
Assisted Living
November 3, 2022
Verified Review
Our families experience

I would NEVER reccomend Stoughton Meadows to anyone. As POA for [name removed] I feel like [name removed] was recommended to go there by [name removed] one of the people who evaluated [name removed] at the VA and assured me he was a perfect fit. That couldn't have been further from the truth. [name removed] told me there would be plenty of staff to help him with bathroom etc at all times. His third night there he fell out of bed four times and ended up calling the police with his cell phone. He was taken back to VA and within a week he was put on hospice care. Ii cleaned out his room ten days after he was admitted, he had three days of care , the meadows kept [fee removed] out of [name removed] [fee removed] deposit . The place had a room that stunk of. Urine in the hallway every timer I was there


1.0
Maria Guillen - Resident/client
Assisted Living
October 26, 2022
Terrible hospital

My grandma had a terrible experience at this hospital she had a heart condition yet they didn't give her anything in case of an emergency, she also fell a couple times yet they wouldn't help her. I would suggest not taking any of your older family members to come here

Cleanliness

No data collected

Friendliness

1

Meals & Dining

No data collected

Care Services

1

Activities

No data collected

Staff

No data collected

Value for Cost

No data collected


1.0
Karen - Family/Friend
Assisted Living
October 11, 2022
Verified Review
Disappointed

My loved one was not even there one month and she escaped 4 times. The ate was suppose to be closed and never was. We spent 2500 plus one months rent and they kicked her out. They are not very professional.

Cleanliness

3

Friendliness

3

Meals & Dining

No data collected

Care Services

1

Activities

1

Staff

3

Value for Cost

1


1.0
Anonymous - Family/Friend
Memory Care
September 22, 2022
Verified Review
This would be the last place I'd choose

The activities director and I butted heads pretty badly. One day I was talking to her about how I was going to use a specific physical & occupational therapy company and she turned her nose up at them and it bothered me. A few days later told I was offended by her response, how I thought it was a unprofessional, and she should keep her opinion to herself. She wouldn't speak to me again after that and she made it very awkward. On a scale from 1-10, it was 200. She made it extremely awkward when I went to visit my mom. I tried to get past it, but she wouldn't move on. It was just the most horrible experience I had working with a community. I tried to tell the ADON, but she acted like she didn't know what was going on. She didn't try to address it, it was almost like she was scared of her herself. No one did anything about the way I was treated. It was very crappy to be treated like I was a second class citizen. She made it extremely obvious; she'd be extremely friendly to everyone else. I'd rather my mom live on the street than Canyon Creek. They didn't do basic things and my mom regressed. Every time I went, she smelled like urine and I didn't feel they took good care of her. I felt extremely uncomfortable talking to anyone at the front because of the way things went with that lady. We've moved her and we're very happy. I'm glad I'm able to speak up and she's happier. I'm treated with kindness, dignity and respect. No one should be treated the way I was treated. If she can't have thick enough skin to be confronted about what she said, she shouldn't be working there.

Cleanliness

4

Friendliness

0.5

Meals & Dining

4

Care Services

1

Activities

0.5

Staff

0.5

Value for Cost

0.5


1.0
anonymous - Toured community
Memory Care
August 8, 2022
Verified Review
Tour experience

I would not recommend Rockbrook Memory Care to anybody. I felt like they made a lot of promises that were not kept. They did not return any of my phones calls that I made to them. Overall it was just not a pleasant experience.


1.0
Marjorie W - Resident/client
Assisted Living
May 25, 2022
AWFUL!!!

This place was dirty. The staff was poorly trained and very disinterested in their patients. I honestly thought that I was going to die there! I couldn't wait to get out. They served junk food: no salads, no greens, only boiled/canned vegetables. My impression was that they were trying to spend as little as possible on the patients. I feel sorry for all of those that couldn't leave. There were 3 ladies that told me they begged for their children to take them out of this hole!

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


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