Pinnacle Senior Living

Staff shortage and no or little activities for residents. Food is not tasteful with limited menu options. Place may smell good at times but it is not clean.We selected this place because there was no wait list and the location was good for my family. The staff were friendly and caring.

My loved one is currently a resident at Villa Court Assisted Living and overall the experience hasn't been great so far. They are short staffed and there are a few care aides there that aren't as friendly as they should be. The meals are good, however. Overall, I would recommend Villa Court Assisted Living if the family is able to participate in their loved one's care. We visit everyday and I feel that they could do better if they had more staff.

Our family had an in person tour with Wisteria Place and the facility from what we saw did not appear to be clean or well kept.

Do not go if your loved one needs reliable transportation (for example dialysis) and if they cannot somewhat care for themselves on their own. If you can afford other places, do that instead. [name removed] was great, some of the cleaning staff was sweet, but the rest of the staff was not as pleasant. The front desk guy always acted as if you were bothering him. I know they have a lot to deal with, just seemed like there was a major lack of communication between departments which made their jobs extra stressful- then they would let it show to the guests and residents.

The tour of Desert Springs was disappointing and made me sad. I didn't see any assistants available for the residents. It was hard to park, and not as pretty as I was anticipating. Due to all of these reasons we choose another community. The man who they found to do the tour was nice, but it was like he didn't expect me to like it.

I'm moving out. Since the new manager, approximately 80% of the employees have quit. A lot of people have moved and are moving. The food is awful (I have pictures). He raised rents 5%, and spent it on furniture in the lobby. Maintenance not getting done, but he buys more furniture. While he's spending the resident’s money on furniture, he refused to paint a resident’s apartment. He refers to our homes as "rooms" as if this is a flop house. Insulting and degrading. The wonderful employees. He cut their hours, so they take home less money, while he buys more furniture. I can't wait to leave here. But what's going to happen to those darling elderly who have no where to go. He will raise the rent again. Part of his agenda

My loved one is currently a resident at Canyon Creek Memory Care and I don't like it. I'm planning on moving her very soon. The facility is unkept and dirty. There's a high turnover rate. Several families have removed their loved ones since February. I would never recommend this facility to others.

Our family had an in person tour with Desert Springs and the lady giving the tour was nice - however the energy there felt very cold and the cleanliness was not there. It wasn't a good fit for us. Also the communication wasn't the best, they were hard to get ahold of too.

I did not like Desert Springs at all. The facility was very old looking and had a lot of smells in it right when you walked in. The staff were ok, but it was a no for us.

Our family had an in person tour and while the staff members were very friendly and the community is very close to medical complexes, the community itself felt darker and gloomy. The rooms were much smaller and more expensive,

I was not impressed by our tour with California Mission Inn. I was not a fan of the staff or the residents that we interacted with and the facility looked very run-down. Overall just not the best experience.

Parkside Senior Living is a small facility which fosters a homelike family atmosphere. The caregivers are hardworking, friendly and loving. In our search for a good facility our greatest concern was that medications would be administered proficiently and correctly. From the first day of admission there were almost daily problems with her medications. Within the first month she received another resident’s medication. The resident nor her family were informed that she got the wrong medication. Total confusion and lack of communication regarding prescription ordering. Inefficient ordering of refills to the point where some ran out. The family and the resident met with the administrator to voice our concerns. We were completely ignored. We were mostly happy with the other aspects Parkside Senior Living offered but the inefficiency to manage medications for the residents should be a deal breaker for anyone looking to trust a facility to properly care for their loved one.

I wouldn't recommend and felt run down and dark. The staff were friendly.

I was not impressed by our tour. The staff to resident ratio seemed very low even for a smaller facility. It was not very clean. The person who runs it was fantastic and very sweet, they are just very understaffed.

It is not worth the value, everything they told us they could handle, and do was a lie. They never followed through with any of their promises. It was a nightmare in itself and the administrator is extremely rude.

Overall it is a good community. However, there are some issues in communicating with the family. My loved one thinks the food is okay. There are a lot of activities for the residents to choose from.

The community recently lost their activities director and they don't have a lot of activities going on for the residents. They have lost the head nurse, and director at the same time as they lost the activities director. The community has smell in the memory care area. Due to these inconsistences I wouldn't recommend you place your loved one in the community.

older facility that appeared fairly well maintained but was looking a little tired. Respite room was tucked in a far corner that was not manageable for my mother in law with her health problems. Facility has odiferous. Tour guide did not seem knowledgeable and offered little information. staff and residents were friendly

If your loved one is fully functional this could be a good place. If your loved one needs additional care I would go elsewhere. Communication was average but the staff was friendly. The food was not the best

The staff never did what they said they were going to do. They were friendly, but it felt like they were putting on a show. My loved one had just lost her husband, and had a daughter who was dying of cancer. And they wouldn't allow her daughter to come in to visit her. Their Covid restrictions were terrible - absolutely no visitors, and they did so many Covid tests. My loved had about 15, and had to be quarantined to her room so often. I think they went above and beyond what the state said they had to. I do understand they did what they felt they needed to do. It was just hard. The food sucked there. It was just terrible. My loved one would tell me she saw residents standing there at the door, 10 at a day, waiting to get their food delivered because they couldn't eat the food there.