Pinnacle Senior Living

We moved my mom out of Mount View Lack of security, front door is always open. Anyone can walk in day or night,only one person on staff at night often. That employee could be upstairs helping a resident and anyone could walk in there and no one would know..Mount View went through three Director's while my mother was there. We meet with several of them with some of our concerns. Mount View was consistently short of help The help they did have was very good but they kept getting hours cut. One of the employees moved their mother out due to numerous violations. A Mountain View employee also falsified records, they were supposed to be doing bed checks. We set something up on the back of my mom's door so we would know if someone came in at night after three weeks of no one coming in at night to check. We went to the Director. The food was always an issue. They rarely had fresh fruit and vegetables until we kept complaining. Their idea of a meal was biscuits and gravy. Sometimes they have that three times in a week with no other options. I would not recommend Mount View to anyone.

The friendliness of the staff depends on who it is. [name removed] is great, others not so much. The communication system is horrible. I email top staff and I get no responses. I call staff and their voicemail is full. They never introduced the new medical director even in their newsletter. I think my loved one is being short-changed on the care my loved one is to receive but I can't be there all the time to watch.

My experience at Desert Springs Senior living has been the worst experience. We went to talk to [name removed] she made the place seem that it was wonderful and that they were here to help. We ended up signing up my mother-in-law. [name removed]didn't offered us to see the apartment room. I had to ask her where the room was and the room #. She went and showed the room but it was not ready to be moved in. I ask her if it was going to be ready for Sunday and she said yes. Sunday came and the room was not ready. I told her I needed to speak to a manager, and it took 2 days to get a call back and that is because I went in to the facility. The food there is always the same thing. They need to have the chef make a different menu weekly. All the management seem that they care but they don't. .

My Mom was a resident here for 2 years. Within the 2 years, many things about Desert View went downhill. The biggest issues were with the food and the staff. It seems that once the upper management changed, the corporation cut every corner they could to save money. The food became completely processed, cheap and packaged. Nothing homemade. The activities became boring, repetitive, and non-engaging. The staff became lazy and uncaring. The upper management are like car salesmen, they tell you what they think you want to hear even though it is not the truth. The building and resident rooms need updated badly. There are many other places in town that you can place a loved one ~ similar in price, cleaner, newer, nicer, more amenities ~ so why choose Desert View...

This place needs help. Most of the time, there aren't any management staff on site. Some of the staff are very friendly and then others are down right nasty. My loved one was in a wing that never got checked. I paid good money to have them administer her meds, but they didn't watch her take them. We found her meds under the cushions, under the sofa, and in the trash can. They yelled at her when I reported it. She called me saying they were mean to her after I called. Her meals were dropped off, and no one watched her eat. They never made her get in her bed, so she slept on her love seat the entire time she lived there. She never showered the entire time she lived there. They couldn't "make her". The story goes on and on. She passed away last May we believe was from natural causes.

They were very friendly and talked a good talk when we were touring the facility. They said you need to be daughters not care givers. We treat our residents like our own family. They left my father in filthy clothes and underwear. They even either did not have enough staff or the staff didn't care! Like I said we were very disappointed. My sister and her husband dropped in several times and Dad was not a priority for the staff it was a terrible experience for us all.

When I first put my mom there it was locally owned and they were good. Then they sold to Ensign. After that prices when up a lot and were used mainly to dress up the facilities, not improve the care. When my mom passed away I did not get even a word of condolences and she was there almost 6 years. They disposed of her bed and other things without even asking me anything. It was like - she’s gone so next customer! Kaching! And meds were randomly charged as well. Even after I told them she didn’t need or want things they would still give them to her and charge her insurance or Medicare. And much of the time they don’t answer the phone or return calls. Bottom line - look elsewhere.

Staff shortage and no or little activities for residents. Food is not tasteful with limited menu options. Place may smell good at times but it is not clean.We selected this place because there was no wait list and the location was good for my family. The staff were friendly and caring.

My loved one is currently a resident at Villa Court Assisted Living and overall the experience hasn't been great so far. They are short staffed and there are a few care aides there that aren't as friendly as they should be. The meals are good, however. Overall, I would recommend Villa Court Assisted Living if the family is able to participate in their loved one's care. We visit everyday and I feel that they could do better if they had more staff.

Our family had an in person tour with Wisteria Place and the facility from what we saw did not appear to be clean or well kept.

Do not go if your loved one needs reliable transportation (for example dialysis) and if they cannot somewhat care for themselves on their own. If you can afford other places, do that instead. [name removed] was great, some of the cleaning staff was sweet, but the rest of the staff was not as pleasant. The front desk guy always acted as if you were bothering him. I know they have a lot to deal with, just seemed like there was a major lack of communication between departments which made their jobs extra stressful- then they would let it show to the guests and residents.

The tour of Desert Springs was disappointing and made me sad. I didn't see any assistants available for the residents. It was hard to park, and not as pretty as I was anticipating. Due to all of these reasons we choose another community. The man who they found to do the tour was nice, but it was like he didn't expect me to like it.

I'm moving out. Since the new manager, approximately 80% of the employees have quit. A lot of people have moved and are moving. The food is awful (I have pictures). He raised rents 5%, and spent it on furniture in the lobby. Maintenance not getting done, but he buys more furniture. While he's spending the resident’s money on furniture, he refused to paint a resident’s apartment. He refers to our homes as "rooms" as if this is a flop house. Insulting and degrading. The wonderful employees. He cut their hours, so they take home less money, while he buys more furniture. I can't wait to leave here. But what's going to happen to those darling elderly who have no where to go. He will raise the rent again. Part of his agenda

My loved one is currently a resident at Canyon Creek Memory Care and I don't like it. I'm planning on moving her very soon. The facility is unkept and dirty. There's a high turnover rate. Several families have removed their loved ones since February. I would never recommend this facility to others.

Our family had an in person tour with Desert Springs and the lady giving the tour was nice - however the energy there felt very cold and the cleanliness was not there. It wasn't a good fit for us. Also the communication wasn't the best, they were hard to get ahold of too.

I did not like Desert Springs at all. The facility was very old looking and had a lot of smells in it right when you walked in. The staff were ok, but it was a no for us.

Our family had an in person tour and while the staff members were very friendly and the community is very close to medical complexes, the community itself felt darker and gloomy. The rooms were much smaller and more expensive,

I was not impressed by our tour with California Mission Inn. I was not a fan of the staff or the residents that we interacted with and the facility looked very run-down. Overall just not the best experience.

Parkside Senior Living is a small facility which fosters a homelike family atmosphere. The caregivers are hardworking, friendly and loving. In our search for a good facility our greatest concern was that medications would be administered proficiently and correctly. From the first day of admission there were almost daily problems with her medications. Within the first month she received another resident’s medication. The resident nor her family were informed that she got the wrong medication. Total confusion and lack of communication regarding prescription ordering. Inefficient ordering of refills to the point where some ran out. The family and the resident met with the administrator to voice our concerns. We were completely ignored. We were mostly happy with the other aspects Parkside Senior Living offered but the inefficiency to manage medications for the residents should be a deal breaker for anyone looking to trust a facility to properly care for their loved one.

I wouldn't recommend and felt run down and dark. The staff were friendly.