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Learn about the culture of compassion that Pinnacle Senior Living brings to each of its 56 locations, including Best of Senior Living Award winners. With independent living, assisted living, memory care, and respite care options, potential residents and their loved ones can find their senior care solution with Pinnacle Senior Living. With an average rating of 4 out of 5 among 1,408 reviews, residents can expect top-of-the-line amenities and care as well as innovative services. Pinnacle Senior Living also offers an adult day center at some locations, providing seniors with a unique life-enrichment program with skilled caregivers.

6.8

Review Score

1,408 reviews
56 communities
1 senior living award community
Starting from $X,XXX/mo

Pinnacle Senior Living community listings

Showing 56 communities
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Villa Court Assisted Living

3985 S Pearl St, Las Vegas, NV 89121

Starting at$X,XXX+ monthly
14
14 Photos available
2
2 Floor plans available
9.6
Review Score
131 reviews

It seems to be a place with ample friendly staff eager to assist with needs. The residents are friendly and interactive, and seem very satisfied with the facility. The setting is one that encourages chats...

Provides: Assisted Living

Here at Villa Court Assisted living, our compassionate and dedicated staff are committed to your care.Our caregivers are always available to assist you, with 24-hour service. We are dedicated to creating a safe and comfortable environment for our residents, who we believe should age with dignity...

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Capitol Hill Senior Living

76 S 500 E, Salt Lake City, UT 84102

Starting at$X,XXX+ monthly
14
14 Photos available
3
3 Floor plans available
9.4
Review Score
56 reviews

We had a great experience at Capitol Hill. I would highly recommend them. he thing we liked the most is they were always patient with the residents. We also thought they had a good schedule. But I think...

Provides: Assisted Living, Memory Care

Capital Hill Senior Living offers premier retirement living options to seniors in the greater Salt Lake City, Utah area. Salt Lake City offers an abundance of natural beauty from the snowcapped peaks of the Wasatch and Oquirrh Mountains to the shimmering waters of the Great Salt Lake. Our...

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Canyon Creek Memory Care

4257 Lowes Drive, Temple, TX 76502

Starting at$X,XXX+ monthly
5
5 Photos available
9.3
Review Score
43 reviews

Canyon Creek was a great place! The facility and staff are great. As I myself tried to personally take care of my mother, but it was overwhelming. I was glad to find Canyon Creek. My mother was well cared...

Provides: Memory Care

The Arbor House of Temple's memory care philosophy is based on the belief that each resident is entitled to the highest quality of life through wellness services that work to promote independence, healthful lifestyles, dignity, and a sense of security. The right of each resident to determine...

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Paris Chalet Senior Living

2410 Stillhouse Rd, Paris, TX 75462

Starting at$X,XXX+ monthly
12
12 Photos available
9.2
Review Score
10 reviews

Was visiting my sister and she had no complaints about the building. Staff is wonderful, plenty of activities and my sister loves the walking club.

Provides: Assisted Living

Brookdale Paris is an assisted living community in Paris Texas. Paris is a charming city, named the 'Best Small Town in Texas' by The New Rating Guide to Life in America's Small Cities. Our city has a proud history and a strong sense of community. Following the tradition of other U.S. cities...

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Desert View Senior Living

3890 N Buffalo Dr, Las Vegas, NV 89129

Starting at$X,XXX+ monthly
16
16 Photos available
9.2
Review Score
140 reviews

I just moved my great uncle in last month and he loves this place, staff and community members. He says the meals are decent and portions plentiful. It isn’t a hassle signing him in/out to go places with...

Provides: Assisted Living, Memory Care

With an experienced staff, many of which have provided stability in our care program for over 15 years, Desert View has a solid reputation that focuses on person centered care first and it shows with 5 consecutive years chosen as a top 1% care community in the entire nation. Located in the...

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Desert Springs Senior Living

6650 W Flamingo Rd, Las Vegas, NV 89103

Starting at$X,XXX+ monthly
17
17 Photos available
3
3 Floor plans available
9.1
Review Score
74 reviews

My mom never moved in. The staff worked with me to get my mom set up in an apt, but she passed away before she could move in. I loved the facilities and the staff. Highly recommend. I honestly wish my mom...

Provides: Assisted Living, Independent Living

Whether you are looking to simplify your life in our independent living or need a little assistance with day-to-day tasks in our assisted living, Desert Springs Senior Living offers you a variety of spacious floor plans and amenities to fit your needs. Working together to create a sense of...

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Park Place Assisted Living

2305 Ives Ct, Reno, NV 89503

Starting at$X,XXX+ monthly
15
15 Photos available
9.0
Review Score
87 reviews

What we like the most about Park Place is definitely the people and we would most definitely recommend this community to other families. My mom hated it but would've hated anywhere. The only thing I didn't...

Provides: Assisted Living, Independent Living

Park Place is Northern Nevada's unique assisted living gated neighborhood of homes, delivering exceptional care 24/7/365. Park Place has been recognized with consecutive "A" ratings and received the Inaugural Perry Gold Award for quality care the first three years it was awarded for Assisted...

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Heritage Assisted Living of Twin Falls

622 Filer Ave W, Twin Falls, ID 83301

Starting at$X,XXX+ monthly
2
2 Photos available
8.9
Review Score
8 reviews

Staff is friendly and thoughtful from the administration to the maintenance guy and everyone in the middle I would recommend them to anyone. Heritage is a hidden gem in the community and I couldn’t imagine...

Provides: Assisted Living, Memory Care

Everyone ages differently... which is why Heritage Assisted Living, established by the Drake family, pioneered the first of its kind in the state of Idaho in 1968 to help those who did not require skilled nursing care. Over four decades later the same philosophy of care is provided to assisting...

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Wisteria Place Independent Living

3917 Wisteria Way, Abilene, TX 79605

Starting at$X,XXX+ monthly
7
7 Photos available
8.8
Review Score
12 reviews

Everyone is friendly and my mom's move in was smooth. I have noticed that several staff members have quit since January, but the new members are very helpful and approachable. The facility provides...

Provides: Independent Living

INDEPENDENT LIVING CENTERWisteria Place Independent Living Center, the ultimate in independent living, is located nearby our main Senior Living & Memory Care campus. The residents at the retirement community enjoy spacious apartments that provide a comfortable, safe place to live while...

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Rockbrook Assisted Living and Memory Care

2215 Rockbrook Dr, Lewisville, TX 75067

Starting at$X,XXX+ monthly
12
12 Photos available
8.6
Review Score
38 reviews

What stuck out most about Rockbrook initially when we were first looking was the cleanliness of the facility! That struck me most. My friend [name removed] praised the meals. He was a picky eater, so that...

Provides: Assisted Living, Memory Care

Rockbrook Assisted Living and Memory Care offers an extensive variety of services and amenities that go above and beyond one’s typical expectation of Assisted Living and Memory Care. Rockbrook’s Philosophy is based on the belief that each resident is entitled to the highest quality of life...

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California Mission Inn

8417 Mission Drive, Rosemead, CA 91770

Starting at$X,XXX+ monthly
12
12 Photos available
8.6
Review Score
33 reviews

I guess I would say that it is really difficult to find a facility that is going to give your lived one the care they need. As a family member, you need to be prepared to be involved. It goes beyond just...

Provides: Assisted Living, Memory Care, Independent Living

Welcome to California Mission Inn! Independent Senior Living, Assisted Living and Memory Care in Rosemead, California. Make yourself at home at California Mission Inn . It's a friendly, flexible environment that celebrates your individuality and nurtures your soul. We recognize that each new...

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Santa Maria Terrace

1405 E Main St, Santa Maria, CA 93454

Starting at$X,XXX+ monthly
11
11 Photos available
8.5
Review Score
24 reviews

SMT is a very fine asst living home for residents. The staff could not be better. They attend to allow needs with their best attraction. They also make a point of finding new activities for and pleasure. I...

Provides: Assisted Living, Memory Care

Residents who call Santa Maria Terrace Senior Living home enjoy an active independent atmosphere, while receiving support services as needed. Our four-story building offers studio and one-bedroom apartments. Our private courtyard features an award-winning rose garden and gazebo which provides the...

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Lakeshore Assisted Living and Memory Care

5250 Medical Drive, Rockwall, TX 75032

Starting at$X,XXX+ monthly
15
15 Photos available
8.4
Review Score
51 reviews

The facility is kept very clean and the staff are awesome!! The activities that they have for the staff are amazing. They also have family get togethers each season that are wonderful!! My mom is in a one...

Provides: Assisted Living, Memory Care

At Lakeshore Assisted Living and Memory Care, you will enjoy the carefree comforts of home with the help of a caring, supportive staff. An array of amenities is offered while promoting independence and well-being. Three chef-prepared meals are offered daily along with a self-serve cappuccino and...

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Cottonwood Manor

1450 S Military Ave, Green Bay, WI 54304

Starting at$X,XXX+ monthly
8
8 Photos available
8.2
Review Score
18 reviews

I would give them a 5. Granted I don't have a lot of experience with assisted living homes, but the caregivers were so compassionate and when [name removed] was unable to care for herself soon after moving...

Provides: Assisted Living

Basic Services for our residents include a Private suite, Health Status Monitoring, Three Home Cooked Meals Daily, Snacks Upon Request, Routine Housekeeping and Laundry Services, 24-hour Security and Staff Availability, Emergency Call System in Each Unit, Health Promotion and Exercise Programs,...

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Wisteria Place

3202 S Willis St, Bldg A, Abilene, TX 79605

Starting at$X,XXX+ monthly
17
17 Photos available
8.0
Review Score
12 reviews

When it comes to the care services, I had to be reminded more than once she must be watched taking her meds. They all complain about the food. Our loved one enjoys the music but not really a games or craft...

Provides: Assisted Living, Memory Care

Wisteria Place Senior Living and Memory Care Our Senior Living Community offers a full range of lifestyle options so you can live the way you want to live. Our active seniors get to enjoy a large variety of personalized services and exquisitely tailored amenities. We know you’ll feel right at...

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Bridgewater Memory Care

900 Autumn Ridge Drive, Granbury, TX 76048

Starting at$X,XXX+ monthly
8
8 Photos available
8.0
Review Score
9 reviews

My mom was previously a resident at Bridgewater Memory Care and her experience at this facility was great. We moved her here from a different facility. The experience was completely different. My mom was...

Provides: Memory Care

Bridgewater Memory Care's philosophy is based on the belief that every resident is entitled to the highest quality of life through wellness services that work to promote independence, healthful lifestyles, dignity, and a sense of security. The right of each Resident to determine his/her needs is...

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Citrus Hills Senior Living

142 S Prospect St, Orange, CA 92869

Starting at$X,XXX+ monthly
8
8 Photos available
8.0
Review Score
21 reviews

I had a stroke i am limited in some things i can do as far taking care of myself,, showers are difficult,, But getting out with the activities, that the director her makes me feel much better about my...

Provides: Assisted Living

Our community offers a range of lifestyle options so you can live the way you want to live. Our active seniors get to enjoy a large variety of personalized services and exquisitely tailored amenities. We know you will feel right at home. And even better than that, we provide all the benefits...

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Willow Brooke Point Senior Living CBRF

1800 Bluebell Ln, Stevens Point, WI 54481

Starting at$X,XXX+ monthly
8
8 Photos available
7.7
Review Score
22 reviews

The facility was clean and cheery. The care staff were great and very personable, helpful, and caring. The administration in the facility could be more accessible.

Provides: Assisted Living

Willow Brooke Point Senior Living is a homelike assisted living residence located in Stevens Point, Wisconsin, Portage County. Willow Brooke offers the aging adult a tranquil environment overlooking our private pond with fishing, biking, and hiking trials nearby. Our ladies and gentlemen enjoy...

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Cambridge Square Assisted Living

2700 Avenue N, Rosenberg, TX 77471

Starting at$X,XXX+ monthly
7
7 Photos available
3
3 Floor plans available
7.5
Review Score
13 reviews

I would rank all 5's... the staff was awesome, they truly care, my mom wasn't there long, but she was happy there during her short stay.. Thank you for making her last few weeks special.. her words: "I'm...

Provides: Assisted Living

WHO IS CAMBRIDGE SQUARE ASSITED LIVING?Some people need a little help with daily activities such as medication reminders, dressing and even bathing. If this is your situation, Assisted Living at Cambridge Square may be a solution.In years past, the only options for this level of assistance were a...

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Cedar Hills Senior Living

602 E Belt Line Rd, Cedar Hill, TX 75104

Starting at$X,XXX+ monthly
10
10 Photos available
3
3 Floor plans available
6.5
Review Score
26 reviews

Only recommend if family able to be present to advocate for loved one. We are not sure if we would recommend this community to others. Depending on the person and family situation. It was our dad that was...

Provides: Assisted Living

Cedar Hill is a well-respected senior living community that offers assisted living services to seniors in Cedar Hill, TX. We pride ourselves on offering quality and outstanding care for our residents. Our professional staff goes out of their way to make sure all of our seniors are well taken care...

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The Lexington Assisted Living

5440 Ralston St, Ventura, CA 93003

Starting at$X,XXX+ monthly
16
16 Photos available
5.8
Review Score
48 reviews

There was a definite adjustment period. It was not smooth sailing in the beginning. I figured out face-to-face meetings got things accomplished.

Provides: Assisted Living, Memory Care

Serving our senior community since 1991, our coastal ambiance with a central courtyard & 3 beautifully landscaped acres, year-round heated pool & Jacuzzi. 'Sweet Shop' snack room with snacks and beverages available all day, complete with jukebox that plays 45's. Large, sky-lit,...

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Deer Creek Senior Living

747 W Pleasant Run Rd, Desoto, TX 75115

Starting at$X,XXX+ monthly
5
5 Photos available
3.0
Review Score
16 reviews

Deer Creek is a pretty good place. It's not a fancy place. However, they are quick to respond to any questions or concerns I may have. The food is inconsistent for my loved one. I've had to intervene and...

Provides: Assisted Living

We offer high quality assisted living services in a wonderful country setting in DeSoto, Texas. We are ideally located at the southern end of Dallas County, in an area that offers up a quiet environment while still being close to Dallas’ great recreational and cultural activities. At our...

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Mainplace Senior Living

1800 W Culver Ave, Orange, CA 92868

Starting at$X,XXX+ monthly
13
13 Photos available
1.0
Review Score
15 reviews

The managers and staff have been wonderful and attended my needs and concerns in helping my sister. My sister has improved remarkably in her appearance, attitude and socialization. I would highly recommend...

Provides: Assisted Living, Memory Care

Mainplace Senior Living provides seniors with a safe and caring assisted living community to call home in Orange, Orange County, California. This community offers the memory care that seniors need and it provides a beautiful home to those who are looking to be surrounded by a caring and...

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Las Fuentes Resort Village

1035 Scott Drive, Prescott, AZ 86301

Starting at$X,XXX+ monthly
12
12 Photos available

The Las Fuentes staff is excellent. They are friendly, accommodating and responsive to your needs. The facility is great with nice apartments, beautifully kept grounds, lots of senior activities and great...

Provides: Assisted Living, Independent Living

Voted Best of the Best 11 years in a row.

Lo Har Senior Living

768 Dorothy Dr, El Cajon, CA 92019

Starting at$X,XXX+ monthly
10
10 Photos available

Lo Har Senior Living has been good so far with their services and staff. My mother has been engaging in a couple of the activities that they offer. The community and her room seem to be getting good...

Provides: Assisted Living, Memory Care

We are licensed as an Assisted Living facility for seniors with Alzheimer's or a related dementia. We are Private pay only.

... Read more
Viewing 1-25 out of 56 communities

Reviews
for Pinnacle Senior Living

6.8
Review Score
1,644 reviews

Review Score

1,644 reviews
6.8

Out of 10


5 star

52%

4 star

28%

3 star

11%

2 star

5%

1 star

7%

A Place for Mom has scored Pinnacle Senior Living with 6.8 out of 10 using our proprietary review score based on 299 reviews in the last 2 years. Over all time, Pinnacle Senior Living has 1,644 reviews with an average "overall experience" of 4 out of 5.

Overall Experience
839
445
169
80
111
Date Submitted
87
164
299
Reviewer
125
996
455
41
Care Received
858
103
683
1441-1460 of 1644 reviews
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2.5
Anonymous - Toured community
Assisted Living
November 28, 2017
Verified Review
Minor upkeep details are neglected

The only thing I really liked about the facility was the Marketing director and activities director. With everything else, I was not impressed at all. The rooms did not have central air. If you wanted to have air conditioning you would have to ask maintenance to put in a window AC. There was water damage on the roof and it was not in the greatest shape. It seemed like all of the minor details of upkeep were [Removed]. Also, in your room you only have a half bath. For the showers, you would have to go to the community showers which were not the cleanest. If you want your own bathroom, I would not recommend this facility.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Family/Friend
Memory Care
April 2, 2017
Verified Review
Shortage of staff

This facility is in my rating fair. I don't believe the services compare to what they sell you on when you first come for your introductory visit. I have paid extra for the assistance to help my mother dress and other needed task she may need. My mother always complains she's not getting her needed assistance due to shortage of care workers. I have come by different times and found her room messy, and her not fully dressed for the day. Doesn't seem fair the client has to contend with facility shortage of staff.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
was z patient
Memory Care
March 5, 2017
Was a patient for 14 days. Here's my review.

Rehab therapy staff were excellent (PT, OT and Rec Therapy)! Nursing, not so much. Some were exceptional, but had problems with pain management controlled by day shift nursing staff. Prescribed pain meds were withheld despite need. I received only tylenol for post op pain during the day despite working very hard in therapy, which resulted in severe pain at night. I cried at least three times in severe pain which affected my sleep, and was told I should have requested my prn meds (though I was unaware of which meds were prn). Also no wound checks by any nursing staff for 12 of a 14 day stay.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
concerned daughter - Family/Friend
Assisted Living
October 25, 2016
disappointed

Great staff but not enough, short staffed Not healthy food choices, too much processed foods and not enough for residents, Not all food groups for all meals. Promises outside activities such as bus trips, never seen it. If your loved one has dementia they do little to no interaction.

Cleanliness

2.5

Friendliness

5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Betty B. - Toured community
Memory Care
April 2, 2016
Traditional and practical for assisted living residents.

Pleasant but rather sparse looking. Traditional furnishings, no carpeting in common areas. Very small 1 bedroom not feasible for a couple. Limited activities available for independent residents.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

2.5

Value for Cost

3


2.5
Anonymous - Resident/client
Memory Care
March 24, 2016
Verified Review

The staff is friendly. But the service and the food is not so good. There is a new chef. But when I ask for a drink or husband asks for ice cream, we never get it. I need to put on weight but they have been giving me the small portion meals, not regular portion. I haven't been able to do the activities yet.

Cleanliness

4

Friendliness

5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Family/Friend
Assisted Living
February 12, 2015
Verified Review
Not really what I expected

The food the serve to these people is way too 'fancy' And it seems like they serve broccoli veggie mix all the time. The person I have there is a picky eater and they say they offer something alternative. The alternative is a peanut butter and jelly sandwich. They never have any cold meat such as ham or turkey to make a sandwich. Staff members are constantly complaining about how busy they are and under staffed. They complain to the person I have there so she feels like she cannot ask them to do anything for her, as they will get mad. I've sat in dining room while food is being served and aids sit at table with residences and are on their cell phones texting instead of helping residences or even talking to them. Went one time later at night and could not find any worker. Finally found two and they were both outside, one was smoking and one was on her phone texting. Overall I'm not very satisfied but feel like making a move somewhere else might result in same issues.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Family/Friend
Independent Living
December 19, 2014
Verified Review
not real happy

My brother has been there a little while and I would have thought that they would have his routine down by now. I have asked repeatedly for certain things, and I just don't get them. For example, I have told them that when they serve him breakfast in his room, they need to open the milk for him as he has arthritis and cannot open it himself. They still do not do that after multiple requests, so he cannot even drink the milk they bring. Any time he buzzes for needing something, it can take an hour before they respond. Some of the staff there (particularly the higher ups) are very friendly, but some of the others act as if they are doing my brother a favor just for doing their job, rather than doing it cheerfully.

Cleanliness

5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Family/Friend
Memory Care
July 12, 2014
Verified Review
Only For The Independent Person

The Lexington is a nice place for seniors who can get around easily. But my Mom was interviewed and accepted there even though she was blind and dependent on almost constant help. Maybe the staff didn't fully understand her dependency, but they did when my Mom fell 5 days after she arrived, and ended up in the hospital and then a rehab facility. When I went to the Lexington to talk to the manager, she told me this was not going to work for my Mom, and gave me a list of other places that would be more suitable. We packed up my Mom's room and checked out, only to be told that we not only owed for the entire month that my Mom was there--5 days!-- but for the following month because we didn't give them a month's notice. They wouldn't budge and we paid, but will not recommend this place to anyone.

Cleanliness

3.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Family/Friend
Memory Care
July 10, 2014
Unseen problems

My Mom was accused of wearing the same thing every day, when she has 3 of the same duster. The colors are only slightly different, but the patterns are the same. Also, When another resident was being a bully toward her, there was nothing done to intervene on her behalf. I believe that is because the "bully" was one of the Lexington's wealthier residents and the Lexington did not want to loose her business.

Cleanliness

2.5

Friendliness

4

Care Services

2

Activities

2.5

Value for Cost

2


2.5
Family Member - Toured community
Assisted Living
April 30, 2014
Verified Review
I was not impressed with this community

I was not impressed with this community. The building smelled. The staff seemed ok. I got the feeling that you would need to not know who you are when you get here. None of the residents seemed unhappy, and some of the rooms were nice, but some of them were not very nice at all. Just not the community for us.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
K. O. - Family/Friend
Assisted Living
January 16, 2014
Verified Review
They were terribly unorganized with things, they didn't keep to their schedules for their activities or menus.

They were terribly unorganized with things, they didn't keep to their schedules for their activities or menus. They didn't have a packet to give new residents with a menu or calandar of activities, or anything, they told me it was posted in the dining room. They didn't keep to the activities schedule, one time they had a welcome gathering, I showed up and it didn't happened, they told me they forgot. They didn't know how to make a bed properly the sheets were kept on sideways. It wasn't that they weren't nice or kind but they were just so disorganized.

Cleanliness

5

Friendliness

4.5

Care Services

3.5

Activities

2

Value for Cost

3.5


2.5
Anonymous - Family/Friend
Assisted Living
September 17, 2013
Verified Review
Thinking of Moving

The caregivers are wonderful. They are sweet, kind and compassionate. We've had no problems or complaints about the staff except for one person who I understand is no longer working there. I'm not sure about the value being that I'm doing her laundry and part of the cleaning and the food has been less than adequate. My mother-in-law has always had a health appetite and she said sometimes she doesn't even recognize what's on her plate. She's eaten lunch that she thought was some kind of fish and an hour later she threw up. We're thinking seriously of moving her but we paid a $2000 community fee and I would hate to think we would lose that. She's in a wheelchair but can transfer herself. She got up about midnight to go to the bathroom and fell and she laid on the floor for 7 hours and no one checked on her. That's the caregiver that's no longer there. It's not their fault that she fell but someone should have checked on her. I'm just really disappointed. We're having to subsidize food and laundry and change her seats.

Cleanliness

3

Friendliness

4.5

Care Services

3

Activities

3.5

Value for Cost

2


2.0
Mie T - Family/Friend
Assisted Living
February 28, 2025
Verified Review
Some improvements needed

Needs improvement in clearness, communication , food and quantity of care. The room size is perfect. My dad had shared room and they were good size. My dad did not join the activity but they were good.


2.0
Anonymous - Family/Friend
Assisted Living
November 8, 2024
Verified Review
Would not recommend.

Long story short. She went to Mt Terrace on [date removed]. She fell a couple times while there. Last time she fell was [date removed]. She was supposed to be on a 2-3 hour check and they found her on the floor 12 hours after she fell. 2 weeks later I called ambulance and she went to hospital where she stayed until [date removed] Never went back to Mt. Terrace after that. She went to a different facility for 30 days then has been living with me ever since

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

1

Activities

3

Staff

4

Value for Cost

1


2.0
Anonymous - Family/Friend
Assisted Living
October 21, 2024
Verified Review
Do not recommend

We moved my mom out of Mount View Lack of security, front door is always open. Anyone can walk in day or night,only one person on staff at night often. That employee could be upstairs helping a resident and anyone could walk in there and no one would know..Mount View went through three Director's while my mother was there. We meet with several of them with some of our concerns. Mount View was consistently short of help The help they did have was very good but they kept getting hours cut. One of the employees moved their mother out due to numerous violations. A Mountain View employee also falsified records, they were supposed to be doing bed checks. We set something up on the back of my mom's door so we would know if someone came in at night after three weeks of no one coming in at night to check. We went to the Director. The food was always an issue. They rarely had fresh fruit and vegetables until we kept complaining. Their idea of a meal was biscuits and gravy. Sometimes they have that three times in a week with no other options. I would not recommend Mount View to anyone.

Cleanliness

3

Friendliness

4

Meals & Dining

2

Care Services

2

Activities

2

Staff

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Assisted Living
October 4, 2024
Verified Review
California Mission Inn review

The friendliness of the staff depends on who it is. [name removed] is great, others not so much. The communication system is horrible. I email top staff and I get no responses. I call staff and their voicemail is full. They never introduced the new medical director even in their newsletter. I think my loved one is being short-changed on the care my loved one is to receive but I can't be there all the time to watch.

Cleanliness

2

Friendliness

3

Meals & Dining

2

Care Services

1

Activities

2

Staff

3

Value for Cost

2


2.0
Karen - Resident/client
Assisted Living
October 1, 2024
A place for my mother in law

My experience at Desert Springs Senior living has been the worst experience. We went to talk to [name removed] she made the place seem that it was wonderful and that they were here to help. We ended up signing up my mother-in-law. [name removed]didn't offered us to see the apartment room. I had to ask her where the room was and the room #. She went and showed the room but it was not ready to be moved in. I ask her if it was going to be ready for Sunday and she said yes. Sunday came and the room was not ready. I told her I needed to speak to a manager, and it took 2 days to get a call back and that is because I went in to the facility. The food there is always the same thing. They need to have the chef make a different menu weekly. All the management seem that they care but they don't. .

Cleanliness

1

Friendliness

2

Meals & Dining

1

Care Services

1

Activities

5

Staff

1

Value for Cost

3


2.0
Rebecca K - Family/Friend
Assisted Living
September 3, 2024
Disappointed

My Mom was a resident here for 2 years. Within the 2 years, many things about Desert View went downhill. The biggest issues were with the food and the staff. It seems that once the upper management changed, the corporation cut every corner they could to save money. The food became completely processed, cheap and packaged. Nothing homemade. The activities became boring, repetitive, and non-engaging. The staff became lazy and uncaring. The upper management are like car salesmen, they tell you what they think you want to hear even though it is not the truth. The building and resident rooms need updated badly. There are many other places in town that you can place a loved one ~ similar in price, cleaner, newer, nicer, more amenities ~ so why choose Desert View...

Cleanliness

2

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

2

Staff

1

Value for Cost

1


2.0
Anonymous - Family/Friend
Assisted Living
June 5, 2024
Verified Review
Our Family's Experience

This place needs help. Most of the time, there aren't any management staff on site. Some of the staff are very friendly and then others are down right nasty. My loved one was in a wing that never got checked. I paid good money to have them administer her meds, but they didn't watch her take them. We found her meds under the cushions, under the sofa, and in the trash can. They yelled at her when I reported it. She called me saying they were mean to her after I called. Her meals were dropped off, and no one watched her eat. They never made her get in her bed, so she slept on her love seat the entire time she lived there. She never showered the entire time she lived there. They couldn't "make her". The story goes on and on. She passed away last May we believe was from natural causes.

Cleanliness

3

Friendliness

3

Meals & Dining

4

Care Services

1

Activities

No data collected

Staff

3

Value for Cost

4


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